They don't care about people, they are just pushing for cash only deposit. When I went, there was no water in the city since 2 days, so no showers. Decided to cancel a city tour 16h before and they never wanted to reimburse my 25usd deposit. Very bad service, even more when they are able to book their tour just few hours before in the morning. I recommend anybody to go somewhere else

Wrong info. Took $15 too much deposit for a $50 swamp tour. Sent us to the wrong meeting point in the morning to get the bus, thankfully the driver called me and we were able to run down only 2 blocks to catch the bus in time. Not impressed. Hoping we can get our $15 back. Also worth noting, gators are hibernating this time of year. Thanks for saying we'd see them!

My sisters and I came in from California and stumbled across the welcome center. Sam helped us out and he was AMAZING!!! He was so informative/ funny and witty. His energy and hospitality was the perfect welcome to this city. I would definitely recommend stopping by and see what they have to offer you won’t be disappointed.

There were a lot of people waiting, so we finally gave up. But they did seem to have a lot of brochures and we would have wanted to ask about a swamp boat ride and also a horse or mule ride. But we didn’t want to waste our day waiting.
Visited on
Weekday
Wait time
10–30 min

Awesome place and super amazing staff. Pamela was so helpful and gave us the best suggestions on food and where to visit. Will definitely be back to see more of New Orleans! Thank you Pamela for all the help!!!

So upsetting! They are not a welcome center!! They are a tourist place. So we wasted precious time( we only had a short amt of time to spend. I really wish they were not deceitful …

The tour was great
Visited on
Weekend
Wait time
No wait
Reservation recommended
Yes
Price for adult entry
$31+

This place was so incredibly helpful. Richard took his time and went through all the tours and answered all our questions.

Not an Official welcome center - More of a tourist walks and bus tour hub. All of these cost. Misleading description.

Very friendly and helpful
Visited on
Weekday
Wait time
No wait
Reservation recommended
Not sure

Very helpful staff! Got me reservations for ALL of our tours during our visit.

Come here to book swamp, city & ghost tours! Friendliest staff in town!!

Super fantastisk sted og bevæge sig rundt med camera, både dag og nat

Very helpful and ful of knowledge. Took a Bus Tour

Nice friendly people and nice displays

Nice place, great customer service !

Amazing place!! Natural music!!

Must start your visit here.

Good place to find tours

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