Current tenant with North Property Group (NPG). They are lovely people to speak with on the phone as they come across as approachable and friendly, and are also quick to answer the phone. However, rarely does anyone know the information I’m needing for queries I have about our accommodations (flat) or do anything post phone call. In calls to NPG, no one is able to clarify queries or provide solutions. The flat was advertised as furnished, yet upon moving in there was only one wardrobe in a two-bedroom flat, no desks, no drawers and no general storage (i.e. shelving). During the viewing of the flat, the agent attending, informed us we could request another wardrobe when I observed there was only one. I had aimed for this to be in place prior to or ASAP from our tenancy start date/ move in date. I called infrequently for two weeks from our tenancy start date to ensure it would be provided and then to get updates. My main issue here being that there was no communication to us that it had been approved until I called to follow up, and then to update us as to when it was arriving. We could not fully unpack until both the wardrobe had arrived, and we had spent a considerable amount of time searching for and buying furniture. I felt very uncomfortable and unsettled until then. On top of this, the windows don’t open! I did not think this was a consideration to be aware of during viewings, and this was not highlighted during the viewing of our property. The closest indication we got from our agent during the viewing was that the previous tenants had not needed to use the heating. We have had to get a fan to even have a hope of sleeping at night. While it is now coming into the autumn, we still regularly need to use it. During the viewing, it was not mentioned that only agents could access and provide meter readings/ photos. Since moving in on 10/07/21, we were only able to successfully set up our utilities provider on the 24/08/21, and not with support from NPG. In phone-calls to NPG, they were unable to provide the meter identifiers (serial number) or the meter type. The only way we were able to set utilities up was by calling our chosen provider, explaining the situation and for them to advise us. They advised that we call the Northern PowerGrid for our meters MPAM number, and using that we were able to set them up. We still had to guess our meter type. Since then, it has taken until 07/10/21 to get a meter reading, and in the end I got it from property maintenance for the building. I emailed NPG the day we set up our utilities to schedule regular meter readings to be provided to us to then provide to our supplier, which I got no reply to. For weeks the only thing I have been informed of when calling is “We are due to meet with the buildings property management in the next day or two. We need to get readings for a number of flats”, 'building management is being difficult to meet them to get a reading, we will try and get it soon" or more recently "someone has maybe got them but they are on holiday. I will WhatsApp them to see if they have got them". This has not only been frustrating but also worrying from a financial standpoint. I have felt nothing but an increasing worry to get the readings, between getting repeated emails from our new utilities provider to give them a reading for fear of getting overcharged, and the current energy crisis. I would have liked honesty and an actual solution rather than a gradual feeling of false promises and prolonging the issue, which has then fostered a sense of distrust. What furthered my frustration was the the fact that when I contact building maintenance about a meter reading, they were able to provide a meter reading the same day and a photo of the meter when I requested it. North property were never able to clearly articulate the issue they were having, it always felt very vague. As a result of the length of time that has passed, I feel that this has not been an issue of importance to NPG. Any issues experienced have resulted from poor agent-tenant communication.

My personal experience with NOrth Property is at odds with its high google rating. My wife and I rented a property with them in LS2 postcode. Our experience was terrible. We found the staff to be unprofessional and badly behaved. There are things I would like to write especially about their profiling of their tenants but I have chosen not to because it would be my word against theirs. At the outset, let me be clear that we were good tenants: we paid our bills on time and took care of the property. We moved in on the 22nd of a month. Ideally we should have paid our rent for a cycle of 22nd to 21st (the month after). NOrth Property told us to pay from 22nd to 31st and said this was being done to make the cycle of payment more regular (ie, starting from the first of a month). We did that. It ws only at the end of the tenancy when we had to leave the property that last month's rent was calculated using a different formula so that they got more than what we would have paid if we stuck to the 22nd to 21st month cycle. This is an example of NOrth Property misleading tenants. If you are a future tenant of NOrth Property, please do not change your rental cycle as this will impact your overall payments. The apartment we moved into was infested with bees and had structural issues in the bathroom which took some time to be addressed. Though parking permit was part of the rental, this was issued to us after more than three months and that too after persistently following up with them. At the end of the fixed term contract we suggested that the contract should move on to a rolling contract and we were willing even for a rent increase. NOrth Property insisted that we sign another contract. They were pressurising us to sign a new contract and were unwilling to go on a rolling contract basis. When we refused, they immediately served us a flawed Section 21 notice to pile on more pressure on us. We were not willing to be threatened into signing a new contract and finally we served notice from our side to move out of the apartment. Sadly enough, NOrth Property used to bring in potential tenants to the property even when it was not under the notice period, with the sole aim of intimidating us. Before we moved out, we asked NOrth Property to do an inspection in our presence which they chose not to. Later they told us that we needed to pay 75 pounds for the cleaning of the property. Their basis for this was some checkout report made in our absence. They also wrongly claimed that a check-in report had been issued to us. The whole matter went to the Tenancey Deposit dispute resolution. The independent adjudicator agreed that there was nothing to show that a check-in report was issued to us. For all their efforts, NOrth Property got only 20 pounds out of the 75 they claimed. My personal opinion is that NOrth Property don't know to behave and their staff are among the worst among letting agents I have ever encountered. Future clients beware.

Worst estate agents ever, I could write a book of how terrible and unprofessional these estate agents are, it’s like there is no senior members of staff who work there and it’s a bunch of kids who have just made their own company and are just winging it and making rules up as they go. They continuously made us pay 6 months at a time for rent after previously stating in the tenancy agreement it would be a rolling contract but when I brought this to attention the company would not have it and demanded I sign a new tenancy agreement where it said there would be no rolling contract and that I would have to pay 6 months rent at a time then was told we would be given a section 21 if we did not. I probably should’ve argued it more but I was worried as my disabled mother would have nowhere to live so I had to pay this big amount and they would not leave us alone the whole time we lived there. They threatened to have our locks changed because I work away and was not comfortable to allow them into my home whilst I wasn’t there so they could do viewings to sell the house as the landlord apparently randomly decided to sell which we were then told we had to move out but they still wanted us to allow viewings whilst I wasn’t there and my mother who had just had a hip operation was there but was in no state to have people coming round doing viewings but this was still not good enough they then came up with the idea of them just letting themselves into my home doing viewing whilst my mum was bed bound and in a bad way. (Bear in mind the house was a mess as we had to pack and find somewhere else to live with short notice but they constantly wanted people going round doing viewings). There are many more situations like this that happened with this estate agents with but I would be here all day typing all I can say is stay well away from this unprofessional company. I’m not one to single someone out but I’m this case it’s needed, Sophie in particular is one nasty relentless person who done majority of the threatening. AVOID AT ALL COSTS

I would give zero stars if i could. Moved into an apartment (manor mills) with a 11 month tenancy and that was the worst decision i have made. Was filthy and not clean when i moved in. Within 2 months building works started and the view was blocked- noise from builders all the time - and privacy no longer existed. Wasnt even informed of these works prior to moving in and just ‘had to deal with it’ after numerous emails back and forth they decided to drop the rent by a measly £50 per month which is nothing compared to the issues I had. Even after dealing with all of this- when moving out I cleaned the property in a high standard and returned the apartment 10x better than i had found it. Now its been more than 20 days i’ve handed keys back and theres no sign of my deposit coming back- they WILL charge you no matter how clean you leave the property. They will charge you for the most pettiest of things such as a small spec of dirt on the floor knowing that the property has been closed for more than 2 weeks. They wont take into consideration natural wear and tear. Also, if theres something wrong with the property when you move in - you are expected to fix it in ur tenancy. I wiped all surfaces and disinfected them- they took a picture of the chrome surfaces and claimed it as staining when it was simply wiped . They wont answer my calls and each time i call to speak to them especially Amelia shes in a meeting/ or out of office conveniently. I left the property 10x cleaner but still am having to go through this hassle of fighting for my deposit when these letting agents want it for themselves. Shame on these letting agents and I will be disputing my deposit.

One of the most difficult experiences with a letting agency to date. Firstly we viewed one apartment within a brand new development which we placed an application for - this received no response. Two more flats within the development were advertised which we therefore went to view, having had no follow up with our first application. Upon viewing we placed two more applications while we were informed that the development would have plenty more flats becoming available, as told by the agent, Laura. This time we did receive acknowledgment of the applications but were met with demands of increase rent and near immediate move in to secure the property. Although agreeing to increased prices while being informed that we presented one of the strongest applications was met with further pressure to move in within a couple of weeks (despite the property being advertised a few days prior). Upon this, no further acknowledgement was made by the group to inform us that we were unsuccessful in our application. As people who can appreciate that the rental market is competitive, extreme hastiness to increase rent and move in dates within a building that is ‘near empty’ while being met with lack of communication and plain rudeness seems unjustified. Anyways thank you for ignoring us, we got a way better flat in the end :))

Such a difficult property group to communicate with and get your deposit back from. Upon moving out, it took 3 weeks to get a deposit checkout report despite phoning multiple times a week and the agent not returning my calls. After my flatmate and I were told we'd be charged for £144 cleaning fee for dust and light cleaning duties, we tried to dispute but they overlooked the videos we'd taken of the property after moving out (which were identical to photos taken at the beginning by the property group themselves). All round pretty frustrating experience. Poor communication.

Relocating to Leeds from Essex has proven difficult with the majority of companies not allowing virtual viewing! However, North Property Group have been extremely helpful with this, as I have been able to view my chosen property in this way. Patrick was my point of contact as well as doing my viewing and he was incredibly helpful and friendly! I would really recommend this company and am happy to be going forward with them.

I have been working with North Property Group for the last couple of months and have nothing but positive things to say about them. They are responsive, extremely professional, well organised and a really friendly bunch. Thank you to the team - Emma, Georgia, Phoebe, Declan, Nasra, Jake and Holly for being a pleasure to work with and I look forward to continuing our working relationship!

The viewing experience was amazing!! One of the best ones I have had if not the best!! Big up Thomas who was the person that allowed such experience to be smooth and lovely. Everything was well organised, on time and he answered every question with absolute clarity an without hesitation. Really recommend working with such people as they ease the stress from searching for a place!

I can’t thank the team enough. My experience with North Property was amazing. Very professional, accountable and knowledgeable team. Mr. Ben introduced me to the team members and supported me through out the process. Thank you Ben. I also would like to thank Kate for the excellent efforts and guidance . I will definitely recommend this NP agent to my friends. Regards Atif

Thomas from the Northern Property Group is quite professional and patient. He introduced the whole apartment and surrounding situation to us. And he helped us to contact with the landlord to get a short-term contract. He is quite awesome and polite. Good communication and quick responses. Looking for the next cooperation with him and this wonderful company!

Holly and Georgia are real stars at this office. They stayed an extra hour at the office on a weekend (and the hottest day for the year) to aid me in moving in. When I arrived they were beaming and super friendly and total professionals. I cannot recommend these guys enough…. Keep up the good work. Dr Bains MD MPharm

Great Customer Service from Thomas. He's an absolute professional and a pleasure to deal with. I could not believe how patiently he answered all our questions. It's very rare now days to find people like him that take pride in their job and always smiling no matter what. Thank you so much Thomas!

Viewed a lot of flats, houses, studios over the past few weeks. No agent had helped me more than Thomas during my search for accommodation! He was excellent, reassuring and provide me with every detail about the viewing!! Thank you Thomas and North Property Group for your great services!

North Group was prompt in responding to my query and quickly arranged for a viewing. Thomas received us warmly and was very informative about the flat we viewed. He was polite and attentive, and helped convey all the details needed about the flat and the application process.

Met Patrick this afternoon was there on time very professional and happy to take me round to see the apartment when asked questions had all the answers and was a pleasure to be around to add anytime I've called North property they have always answered and treated me great

I had an online viewing with Thomas today and he was so professional and patient. He gave me a tour of the whole apartment and showed me details as if i was there in person. The level of communication is outstanding and responses are quick.

My experience of renting property with North Property was super easy and smooth. A big thanks to Dan for going extra mile to provide me the online viewing of the property. Thanks once again Dan for your extended, much appreciated.... :)

Was shown a property in the new Crossbank development by Thomas. The property was wonderful and he answered all of our questions professionally, he was very friendly and respectful of my girlfriends disability assistance dog. 5 stars.

They are really responsive and got back to me about my enquiry really quickly. Thomas helped with my viewing. He was very polite and helpful and made sure to communicate all the necessary information to me.

Holly and Georgia look after my property portfolio and I'm very happy with their service. They're always very responsive, positive and helpful. I couldn't manage it without them. Highly recommended

Phoebe Readman is very experienced in lettings and works hard to support both her tenants and landlords. Bringing a professional and friendly approach when dealing with her clients.

I couldn’t make it on time for my viewing and Thomas video call me and saw me around the property, he covered everything I needed to know, really pleased with his service !

5* Review I was dealing with Georgia for enquiries in relation to rental properties. It was professional, unproblematic and transparent. Brilliant lettings staff and team.

My enquiry was dealt with so quickly... The staff are very professional, friendly and responsive. 100% positive experience and I felt at ease, understood and appreciated

North Property are always very professional. I have spoken to Georgia a number of times and she is always very polite and helpful. Excellent customer service. Thank you

Dealing with this company was so easy and smooth, the consultant that helped me was Declan and he was very professional and always on the other end of the line to help

Visited a flat today. Thomas was on time and very professional. Thomas was fast to provide me all the information that i needed. I would recommend his service.

Following a telephone discussion and forwarding management details that they requested. The company has never responded which is quite poor and unprofessional.

Thomas provided an excellent service and was very charming, informative and professional. Flat viewing was a breeze and made very easy for us thanks to Thomas.

Amazing customer service, will definitely recommend to friends and family as the agent I spoke to was very helpful and prompt in helping me find a place!

i am coming from an apartment viewing , with Thomas from north property group , he help me and he was explaining for me well , he is professional man .

Dealt with Phoebe! She is fab .. very polite, helpful and has very good product knowledge. Would use this company again and would deal with Phoebe

Thomas was extremely helpful and responsive for all the queries I had. Everything I asked for was sent over immediately. Great experience.

Declan was very professional, courteous and an pleasure to deal with. Wouldn't hesitate to deal with them again. Highly recommend ..

Thomas is professional and mentioned every feature that we need to know. Would definitely recommend Thomas and North Property Group!

Phoebe was a great help and very knowledgeable, helped me with all my queries would definitely recommend this company in the future

Thomas Was was very helpful keep asking me if everything going though and he advise me what i have to he is brilliant employees

Excellent customer service from Thomas. Nothing was ever too much trouble. I appreciate all your help and hard work! Thank you!

Had a viewing with Thomas, he was really friednly and informative. Super quick to respond with booking and giving extra info

Thomas Sianis was very helpful had a great deal of knowledge about the landlord, area and also very professional Josiah

i was treated with kindness and if they had more than 5 stars i would’ve given it to sian smith, she fully deserves it.

Thomas from North Property team was really helpful regarding a maintenance issue and it was actioned straight away.

Thomas helped me with viewing the apartment, was on time..overall pleasant experience.. explained everything well.

Thomas was really knowledgeable and very helpful, happy to deal with this company again, definitely recommended!

The stuff are so nice and welcoming. They helped us a lot! ! ! A big thanks to Thomas for take viewing with us.

We are so pleased with North Property. They are efficient, reliable and personable. Thanks for the good work!

Today Thomas from the north property group was friendly and professional at describing the property details.

Really great service! I had a maintenance issue and Phoebe got someone out to fix it same day. Lovely lass

Thomas was extremely helpful, answered all my questions and he went above and beyond to service me !

Am so help with the customer service. Tanaka was such a great, it was quite easy and smooth.

They are friendly and helpful. Always willing to help all costumes needs. Many thanks.

Phoebe provides a great service and is clearly passionate and dedicated to her role :)

Thank you to North Property group and Nasra for helping me with everything.

Excellent. Helpful. Nothing to much for them. I can highly recommend.

Very pleasant experience, Patrick was very knowledgeable and helpful

Phoebe is a star! Best property manager you could ask for …

Never pick up phones. Dealing with them stressful and costly.

Thank you Phoebe for a considered and prompt service

Thomas is very patient and explain things nicely.

Thanks team, Georgia was a pleasure to work with

Phoebe was very helpful and professional

Jake - Super fast communication

Phoebe was fab ☺️I …

Phoebe was good …