It actually pains me to give this low of a rating for this organization because the Physical Therapy I received was great and I had a great relationship with my Physical Therapist, its the billing office that will screw you over with this place. Their billing completely took misled me and put me in serious financial hardship, unnecessarily. I wouldn't trust a single thing you are told from them until you confirm with your insurance company (which you should always do anyway, but know that this organization will take advantage of the fact that sometimes you don't and may actually take their word for truth). They are absolutely untrustworthy and have poor business courtesy and professionalism. UPDATE: Since originally writing this review, I have been back in touch with the billing department of this institution and they have definitely put forth more of an effort to work with me and acknowledge some of the unfavorable billing protocols they practice. I have updated my rating and wanted to update the review to reflect the willingness to work with their patients and come to an amiable understanding.

I have been a patient at the facility off and on for many years. The quality of service has been excellent. The physical therapists are knowledgeable, extremely well-educated for diagnosis and implementation of pertinent exercises and techniques for each individual patient and quite personable, which makes the experience pleasurable. I also appreciate that some of the therapists are qualified to perform dry needle therapy, which has been very beneficial for me, as well as the exercises and other techniques. Living on Capitol Hill, I am exceedingly grateful to have such a fine rehabilitation center, NovaCare, easily accessible. In addition, the location is available by Metrobus or Metrorail, even street or garage parking (minimal), for those not living on Capitol Hill.

I highly recommend NovaCare Rehabilitation on Capital Hill, DC, because I have experienced positive results in a very short time. I am rapidly approaching my seventy-third birthday. I workout most days of the week and have done so for the last forty years - hope to continue for at least the next thirty - that’s years not days. Over the last six months I have experienced severe pain in my lower back that has seriously limited my ability to workout. My MD referred me to NovaCare and the PT (Dionnea) quickly and expertly diagnosed weakness in muscles I didn’t know I had and began therapy. In just a few sessions the pain has been significantly reduced and I have resumed my exercise routine. I would highly recommend NovaCare to anyone that needs physical therapy.

I tried to book PT here after a surgery, but had multiple issues. 1. I had to wait a week for them to check the status of insurance before. 2. They incorrectly checked the insurance eligibility delaying things further. 3. The person that checks these things does not directly work for the facility (series of emails just to find something out). 4. The only appointment they could book for me was 2 more weeks out. I can't speak to the actual care given, because I ended up going somewhere different. Maybe they're busier than normal at the moment ,but for anything time sensitive, I'd avoid this facility. Overall, this was a really terrible experience for me needing PT post surgery.

NovaCare Rehabilitation on Capitol Hill is outstanding. The physical therapists take the time to explain the rationale for the various exercises they prescribe. Seeing is believing: my PT positioned a mirror so that I could see how my pelvis tilted when I stepped up. I would have sworn that it was level. They are very careful to prevent injuries, frequently inquiring if there is pain, not the usual discomfort that comes with moderate exercise. Everyone in the clinic from the front desk on are professional, helpful, and kind. A great place to heal!

I found the staff (reception desk, technicians and PTs) all exceptionally courteous, friendly, helpful, knowledgeable and well trained. Most of all they operate like a well oiled machine to serve all your needs: registration, appointment booking and notification, insurance qualifications and, of course, the physical therapy itself. I would highly recommend, if you are looking to physical therapy for whatever your needs might be, that you give them some consideration -- go in, look around and talk with them.

I had PT here before and after shoulder surgery. The administration is very efficient in handling health insurance. Appointment notifications are helpful without crossing the line into “spam.” Moreover, administrative staff is very friendly. I received high quality care from Tiffany, Matt, and Megan. They were caring and informative and designed care plans that effectively aided my recovery. The PT’s listened to my feedback and adjusted the care plan accordingly. I highly recommend NovaCare!

If you are looking for professional, competent care to help you recover your strength and flexibility come to Novacare. All the therapists are caring and experienced. My husband and I have been clients here for knee replacement rehabilitation and we each made such swift progress because our therapists individualized our program of recovery to suit our individualized needs. Assistants to therapists are also very helpful, competent and friendly. Front office staff are courteous and competent.

I am so thankful to have had Sarah as my PT! I'd tried PT for my neck pain elsewhere, but hadn't made any progress and they'd essentially given up on me. Sarah did not give up on me! She was a good problem solver, a good listener, and definitely knows her stuff. It took many months of hard work, but my neck is feeling better than it has in two and a half years. My experiences with the rest of the staff were all positive as well.

I look forward to the lovely greetings and the timely service provided by the entire staff here, it's a pleasure to see how they work together as a team; there isn't a time that I leave facility without breaking a sweat from such an intensed workout,my therapist is on point;this leaves me looking forward to my next visit and my treatments are progressing.

NovaCare is a good rehab center. They helped me recover from an ankle sprain. I was able to have good guidance on the exercises needed to recover from my injury. They scaled up or adjusted my routine as I progressed. There is a take home exercises that are available to do in printout format and videos. They also do dry needling and massage.

This is the second time I've had PT at NovaCare on Capitol Hill. Both times I've found the therapist to be helpful,empathetic, and at the same time nudging me to my goal of full range of movement. I fully recovered after my first incident, and I expect to recover fully this time, too. I highly recommend this facility and their therapists.

NovaCare is close to my home (this is important to me because the Washington, DC metropolitan area traffic can be painful). The facility is the right size and therapist to patient ratio is better than other facilities I've been to. The therapist that I am assigned to is very professional and concerned about my care and overall well being.

Tiffany Carter definitely deserves 5 stars plus more stars. She's such a caring, involved professional person that strives hard to ensure that your Physical Therapy is successful in every way possible. I have been with her for a longtime now. Whenever I need PT I know exactly who to go to for my complete assured recovery. …

I have had great treatment for shoulder pain (which turned out to be the early stage of “frozen shoulder”) from Tiffany. She really knows her stuff, is genuinely interested in your progress, and very pleasant to deal with. The only downside is that it took a while to get on their schedule but that just shows how popular they are.

I got an initial appointment pretty quickly. The initial assessment was very informative. The therapist did various tests to determine the exact issues and explained to me what was going on using a sample knee. The staff was very nice and professional and they have early and late appointments for those who can't miss work.

I go to NovaCare Rehabilitation on Capitol Hill to get physical therapy for my golfers elbow. From day one, my physical therapist (Abigail Keisling) has been awesome. My elbow is doing much better than it was before. And I'm confident that the plan Abby has created will lead me to a full recovery.

Tiffany is the best! I’ve learned so much from just my first few sessions that I’m confident I can avoid this (running) injury again in the future. I’ve been to several other PTs in the past for different issues but I think Tiffany has done the best job at explaining everything along the way.

My physical therapist saw the problem and recommended remedies including exercises and the use of a cane. First real progress. It seems my diagnosis by Dr. Schipper was incorrect. I don’t think I have plantar fasciitis but an alignment problem. Thank you very much. PT folks got it going on!

I have used NovaCare for rehab for two knee replacements as well as for a year long rehab for an extremely serious back surgery. I can't imagine there is a place in the metro idea hat could be as good, let alone better.Sarah Aoyama has always been my therapist and she is beyond terrific!!

Alexandra is the best! Went in for a car accident injury and she totally made me forget all about it lol. Great staff everyone is super friendly amazing response time when awnsering phone calls for questions etc. Always and forever recommend this to anybody. Definitely feels like family.

I've been working with Matthew for the past several months rehabbing. He's been super attentive, flexible, accommodating and he truly cares about my recovery. He is insanely personable and very easy to have a conversation with. Matthew's the best, you cannot do any better!

My experience at NovaCare on Capitol Hill has been positive. Each staff member I have interacted with has been helpful and friendly. The space is bright and well equipped. Most importantly, I have confidence in the abilities of my physical therapist, who has been terrific.

Great care, knowledgeable staff, good location. After seeing a long list of care providers, NovaCare is the first place where I feel positive change and less pain. I feel a definite change in my body. Thanks to the wise, thoughtful hands of Riley and the rest of the staff!

My second time there, the first therapist didn't show interest and told me to continue my therapy at home. I only had one visit with her. Presently Sarah is most kind and very concern and pleasant to talk to. She's very gentle with me and I love working out with her.

This facility offers great service and terrific physical therapists. In particular, I highly recommend Bridget Yeager. I found her confidence and knowledge of my specific situation before I arrived comforting and she is very professional as well as friendly.

Professional, caring, and patience. I did not want to go to therapy but Nova made it easy and as a senior knocking on 80, I worked at my own unhurried pace. I found I actually enjoyed the therapy and it built up my endurance and stamina. I now sleep well.

I recently began a course of PT at NovaCare and am extremely happy with my experience there. The Physical Therapist I have been working with is very skilled and provides clear explanations of what she is doing and why. I already have seen

Had a lot of pain in my knees and shoulders. Abby, my therapist listened to my problems and worked out a plan that helped me. She adjusted the program as I progressed.. I am very pleased with the results. Just have to keep it up on my own.

Raymar is a terrific physical therapist, and he has a lot of patience and understanding to excess his patients in every way that he can without Hesitation. His ears and eyes are open when you think that he isn't listening he is he will

My care at NovaCare Rehabilitation-Capitol Hill was simply outstanding. My therapist Alexa was friendly, and professional during my treatment there. She helped me to forget about my pain that I was experiencing. A big shoutout to her!

Ben was awesome!!! He asked me what my goals for my rehab were and helped me work towards them. Staff was always helpful, friendly, and professional; facility was very nice, well lit, clean, and organized. 5 stars, strongly recommend.

My PT at NovaCare has been a great experience. Staff is courteous and helpful when scheduling sessions and Tiffany is an awesome therapist. I highly recommend their service and a great alternative to medication for pain management

This team works great together. They are knowledgeable, are respectful of the clients concerns. They may work with 2 patients at a time but you never feel neglected. Your in great hands in Ben & all the Therapists

My therapist Abby is awesome! She listens to my concerns and addresses them at every appointment. The front desk staff and PT assistants are all helpful also! It’s just a great place to get specialized care!

I been going to NovaCare Rehabilitation for Physical Therapy, it has help me a lot. I have two of the best therapist, they make my therapy enjoyable, they fit my exercises to fit my age, need and my ability.

Everyone here is just so fantastic. They care and really understand how to help you on your road to recovery. From front office to the therapists they go out of their way for one to have a healing experience

Very Professional and friendly place. My father is 80 years old and recently had total right knee replacement surgery and looks forward to going to his therapy sessions. They take very good care of him!

I highly recommend this facility! It is hard to get in as they are somewhat short-staffed, but if you're able to get an appointment, the service is fantastic. I have worked with Tiffany who is great!

Nova Care (and Bridget in particular) provide great care. I I really feel listened to and that they get to the root issue and work to ensure that your care is tailored to your needs and abilities-

Tiffany has greatly assisted my recovery with exercises and stretches that have improved my mobility while carefully avoiding any setbacks. She is a true expert in physical therapy, Tom Edsall

My PT, Bridget Yeager, is awesome. She is extremely knowledgeable and competent, and she has been totally attentive to my post-surgery needs and rehabilitation. I highly recommend Bridget.

My Experience with Abby has been exceptional. I have worked with her on therapy for a broken kneecap and for a damaged rotator cuff, and would recommend her to anyone who asks about a PT.

Abigail provided outstanding physical therapy adapting to customer’s condition and very progressive and innovative in techniques and methods. I highly recommend Abigail as a great PT!

I have been a patient at Nova Care for various ailments for years Recently, Ben has been absolutely fantastic in every possible way and I am feeling much better after a nasty fall .

I have always had good results at this facility, and have been there for different reasons a few times over several years. Staff is friendly and knowledgeable. Highly recommend.

I would highly recommend NovaCare Rehabilitation Center to anyone needing physical therapy. The staff is very friendly and therapist is very good at get u back in working order.

I am extremely pleased with the staff and physical therapists at NovaCare. This is my second time to have PT with Bettie Kruger, and I give her my highest recommendation.

I found it to be very Accommodating the young lady explanned why she was doing things and what to expect in the comming week l highly recomend both her and nova care

This place is the greatest! Abby, Ben and the entire staff work hard to ensure you get the care you need, when you need it and in a cheerful, friendly environment!

Pleasant demeanor and attentive. I felt she went the extra mile to determine the best physical therapy for my pain since there is no known remedy to my condition.

Bridgette is awesome to work with. Has made a real impact from my injury. Everyone there is nice and kind of feels like a small home where everyone is supportive.

I received excellent care from Ben for a gym-related hip injury. He was knowledgeable and thorough and very professional. I highly recommend him, and NovaCare.

The team there was very attentive to my condition. They took the time to fully evaluate me and determine the best care before starting the treatment process.

Friendly and personable staff. Very helpful. I've regained a lot of flexibility in my shoulder, and always feel better when I walk out than when I walk in.

Raymar is professional and personable. He explains the mechanics of the therapy so I understand how and why it works. It is a pleasure to work with him.

I couldn’t be happier with NovaCare and my OT, Tarre Ferrell. I trust her fully with my recovery and am so appreciative of her kindness and patience.

The location is convenient to the Hill, the PTs are knowledgeable, and the front desk staff is very helpful in navigating the world of insurance.

I've had great experiences at NovaCare with two different providers. The staff and therapists are welcoming and the service is excellent.

Bridget is excellent, bringing a wealth of knowledge that she couples with her excellent problem-solving skills for effective treatment.

Proficient knowledgeable PT Trainer who understands my needs and and my deficiencies in preparation for knee replacement up-coming

NovaCare is convenient, run on time, the staff is very friendly and helpful. I've already seen results by my third visit!

Tiffany is an expert therapist. She is very empathetic and expert at her work The front office is friendly and helpful.

I strongly recommend the therapists at a Nova Care Rehab. They are excellent professionals and caring individuals.

Alex is great! She is helping me to get strong and balanced after hip replacement surgery. Highly recommend!

Best therapist ever and you truly deserve 5 stars for your service and patience. Thank you for all you do..

Bridget is an excellent physical therapist. I enjoyed meeting her, she is knowledgeable and professional.

The Team at NovaCare Rehab are professional, courteous, and efficient. I highly recommend their services

Wonderful care. I went there after knee replacement surgery and has progressed well under their care!!!

Matt is an amazing PT. I recommend him to anybody that’s willing to put in the work. Thanks, Matt!

Great facility, knowledgeable and thoughtful staff. I'm going back after my next hip replacement!

Abigail Keisling is a wonderful physical therapist and I would recommend her to anyone. 10/10

Therapists don't take chances but push you to the limit. Very professional, competent caring.

Awesome therapy wow she has me feeling good about my strength coming back again wow …

Ben is a true expert. Very knowledgeable and professional. Dry needling is life-changing.

Bridget Yeager has been great! Very helpful and healing thru my rehabilitation process.

Alex is on point with evaluating for the moment situations, very friendly & effective.

Best PT therapist ever. My teenage daughter loves them and is getting great results.

Really great facility with caring therapists, especially Tiffany. Highly recommend.

I am very pleased with the professional and friendly service provided by Elizabeth.

I love this place. They above and beyond in all that they do. Thank y'all so much!

Tiffany Carter is TOP NOTCH! She gives every patient the best possible service.

Ben and Brigitte have been great to start where I am and proceed from there.

Tiffany is wonderful to work with - extremely professional and personable!

Friendly, professional staff; bright & airy facility; convenient hours.

Megan is a great therapist. She's tough and will make you work hard.

Caring, efficient, knowledgeable, polite...who could ask for more?

The therapy is helpful, and Bridget is focused on my back issues.

Highly recommend NovaCare Rehab. Professional, caring staff.

Excellent, professional care in a very nice, clean facility.

I LOVE LOVE NOVA CARE I am receiving great PT srvice here.

Great rehab facility with a knowledgeable (and fun) staff!

Very attentive PT's, challenging workouts, and convenient.

NovaCare has helped reduce my pain. Bridget is the best.

Staff was friendly and helpful. PT's seem super smart.

My son love it! They are very professional and nice!

Abigail Keisling is a five star physical therapist

Friendly staff, convenient location, good results

Really pleased with how everything is going!

Very friendly, knowledgeable therapist.