managers don't care about customer service, so why should the employee's? If you need help at all finding something, or even getting help with the electronics - good luck. 90% of the time, if you ask for help, the employee has to "page" someone which ironically that person gives out either incorrect information or doesn't know anything about electronics or where an item is in their own store. This used to be an awesome store. In fact, my original post had them at 5 stars. I'm not sure what has happened since then. I've been at this Office Depot quite a bit and there is ALWAYS a problem. Once, there was an item on their website that said they had it in stock. I called, confirmed they had it. Got there not even 10mins later, somehow they no longer had it. I was browsing the store and I find the item. When I asked the manager why I was told differently (by him no less), he lied to me and said I gave him the wrong sku number (which is impossible as I had it saved on my O.D. app). Another time.....I was trying to check out and an employee took a personal phone call on her cell phone, in front of me, and stopped checking me out. Another time, I went to return a mouse that stopped working and the employee said because it was opened, I couldn't return it. I had to pull up their own store return policy, get two other people (one was a manager) before I got a refund. I had to demand cash as they wanted to give me a O.D. gift card. There are a lot more examples but you get the idea. There is another O.D. in Hendersonville, I advise to go to that one. I've never had problems with them and everyone is very very nice and extremely helpful. DO NOT GO TO THIS ONE! YOU WILL WASTE YOUR MONEY AND TIME!

After looking for something for 20 minutes and nobody approaching me, I had to stand in line behind 4 people to finally get some help. Once I got to the counter Sumandip wouldnt walk over to help me find what I needed, instead Sumandip told me to Go stand at the copy ans printing counter. Which I had to wait behind 3 more people to get help at that counter. As Kelvin walked me over to help me find the part that I needed I was speaking to him in which he never responded one time to me. Clearly he was very upset that he had to get out from behind his counter to give a little customer service. I'm shocked to say that he is a manager especially when he seems so put out. He then proceeded to ask me as I was upset did I want the part or do I just wanna leave? Seems to me if somebody's been walking around the store for 35 minutes they probably would like to get what they came there for. That comment shows he had no care in the world about how long I had been waiting for help.

Called Office Depot near me & got a quote for a print job, tried to send them the image but they gave us the wrong email multiple times and then they said they couldn't do it in the time we needed. Called around to several more locations and was given a variety of excuses. Finally the Rivergate location said they could do it and they would honor the quote, we were given even though they normally charge more. We emailed them the image. In the email & on the phone told them exactly what we wanted. Go to pick it up & they charged us the normal higher price (not the price they said they would honor) & the picture was a lot smaller than what we wanted. On top of it they put the picture on a frame which we didn't want and charged us for it. We made this for a friend who's husband is being deployed and wanted it as a Christmas gift. I am sure she will be happy with it but it isn't what we ordered. Not happy at all will Office Depot & their print department.

This store has changed for the positive!!!! Last time I visited was over a year ago, the service was horrible then. CSR's lacked motivation and going for a positive customer experience. Today totally different!!! I met the Mgr. Donald who has only been there a short while. I had been looking not too hard ,,, for a writing table. I saw one here. I asked a CsR if they had one in stock he politely informed me they did not. On my way out I saw a young gentleman I thought to be the Mgr. I explained that I saw what I wanted but could he help me to obtain one. He was so positive and welcoming , he sold me the desk, and he went above and beyond by loading the desk into my vehicle.....WoW what customer service. Thank you Thank you Thank you!!!! I will be a repeat customer again!!!!!

I took advantage of the Charmin toilet paper sale and placed my online order on 1/27 to be picked up on 1/28. At the time I placed the order the site said there were 14 in stock. I go to pick up my order and they tell me they do not have my order even though i had a confirmation number and my card was debited. The manager tells me that they had to cxl 30 orders because they were out of stock but when I ordered the site clearly said 14 were in stock. When i asked what will be done I was told there was NOTHING that could be done. This so called manager offered no solution for my inconvenience or THEIR ERROR after i drove 40 min from Ashland city just to leave EMPTY handed. Customer service has really declined these days.

I was sent on a wild hunt for the perfect filing cabinet for my mother that's very particular about every little detail. I had already gone to 2 stores with no luck so by the time I went to this store I was a bit tired and frustrated. I was met by the sweetest sales person named Itzel. She quickly made me feel at home and was very down to earth and eager to meet my needs regarding finding the perfect filing cabinet. Itzel went above and beyond to make sure I was comfortable with my purchase...all with her sweet caring smile and attitude. Office Depot...we need more employees like Itzel..Give this girl a raise or at least a medal for all she does. Thank you Itzel.

We came here to pick up a printing order we had submitted 3 days earlier, and they said “Umm… it looks like your order didn’t go through. Please resubmit your order online so that we can print it.” After we resubmitted our order, they said “Okay, come back in an hour or two. You should understand how we can’t put other people before you because you just put your order in.” That is so wrong! We had order confirmation emails sent to us and we never got a “Your order did not go through” email. Also our order was small, about twenty sheets of paper, and they weren’t willing to take responsibility and apologize for their mistake.

Don't buy anything from this store unless you make sure you keep your receipts and buy the protection plan cause if anything happens to it in less than a month you are just plain out of luck. Cause they will not even exchange anything for you. I bought a Rolling Office chair from here. And less than a month 1 of the wheels broke off and they won't even swap it out for another one. Update the Manager from the Office Depot in Madison called and took care if my problem. I was able to swap out the broken chair for another one. Of the same kind. The employees were very helpful when I took the broken chair back and swapped it out.

MISTY IS THE ABSOLUTE BEST!!! She is much more patient than I am. I was creating business cards online on my phone for several hours and the website would not accept my debit card. So I had to start all over using in store computer. During these hours, I got a little taste of what she probably deals with on the daily. Misty is amazing and seems to be a really good person. Misty could have walked away and moved on. But she stayed just for me and made sure that I didn’t leave today empty handed. She definitely deserves a raise and I’m not talking about overtime. She definitely deserves a $1 raise on her regular hourly pay.

I printed some stuff online out of desperation to this Office Depot. Or i thought I did. I came up to the store, found what all I needed and waited... they looked everywhere for my printed stuff. I finally checked my order and realized their online system changed my store. ‍♀️ The young lady who helped me got the manager and they went above and beyond to help me get my order cancelled and get my printed documents that I needed like an hour ago - the whole time w a smile. The staff did. A great job for me, when they really didn’t have to. Store isn’t the cleanest, but with service like that , I really don’t care.

Everytime I come to this store, I'm always greeted with a smile, and a " how can I help you " greeting. I appreciate this store and the employees very much!! Everyone is always friendly, and eagerly waiting to make your day a lot easier. Thank you, Office Depot, for getting it right at this store. I'm greatful for the employees that you have here at this store. I appreciate them so much, they make my life easier with the jobs I've given them in the past. I never worry because I know it's handled on a professional level. Thank you again, Office Depot.

I came in the other day to print and scan something. One of the girls working there was very rude. I was simply a lil confused about how it works and she just looked at me and said " I don't know what you're talking about". I'm sick of poor customer service. If you don't like your job and or don't know how to assist/ treat you customers you should find another job. This is why I hate going to places like this because you never know what type of service you're going to get. However, the manager did assist and was very helpful. I would still go elsewhere.

I can always find what I'm looking for at Office Depot. From paperwork to electronics, they have what I need and at a fair price. Their employees are a bonus; always helpful. I recently had to replace a printer due to a lightning strike in our area. It took me about 10 minutes to find what I wanted due to so many choices. Once I find the model I wanted to buy, one of the staff helped me find my choice boxed and ready to go. She then brought a cart so I didn't need to carry it around the store. My favorite place to find home and office supplies.

I ordered a poster print. I went to pick it up, and after I got it home, realized it was the wrong size. I returned to explain what was the issue, telling them that I had a frame it needed to fit into. The lady told me that it's just the way things are. After explaining I ordered a specific size and expected that size, I was told I could come back another day and pick up the right size because it wasn't her fault it printed incorrectly. The employee was very rude. Needless to say, we won't be returning to this location.

They are a great place to shop and after school starts our holidays they mark this down really good. The people are helpful but when it comes time to pay they will have employees talking at the copy center and no one at the register. So you will have to normally find someone to pay. If you got to the register in the front they will say it's the one in the middle but if you go to the middle it will be the one in the front. It is hard to check out normally. Because they lime talking. But they normally have good sales.

I visited this location to purchase a printer for a non-profit organization. When I selected a printer, the only one available had a damaged box. Because it was the only one of that model that I could purchase, I asked the manager if he could give me a small discount on it. I was met with a very rude, unprofessional, and cold response. I chose not to purchase the printer because of his behavior and will not be shopping at that store again. I do not recommend it.

The only reason I go to this store is because Itzel in the printing area is a rockstar and she’s SO sweet. Every single time I’ve been in, there’s many customers at the counter with her running the whole show. She has to run back and forth between the printer area, new customers at the counter, and people to be checked out. It’s ridiculous to expect that of someone. They need a second person working this department.

Madison was absolutely amazing honestly I'm in town to handle my brothers funeral and needed to print and fax some things for the funeral home i had some troubles she came and helped immediately made sure everything i needed came and then helped me in sending it all the next day between almost crying i completely missed the self fax when i asked about the fax service she went and took care of everything for me

Terrible service! Stood at the print counter with 4 employees standing around talking. Asked me what I wanted then turned back around and continued talking. After standing there another 10 minutes with no one helping me I walked out and went to Staples in Hendersonville. I will take my home and business purchases to Staples from now on.

A salesman assisted me with my W2 Form and was successful sending it through, he also helped me fax important papers, and assist me on buying a new printer machine. I was very please with his excellent customer services. I don't know his name but he's an African American man and he had arthritis in his arm and arm wrapped in a sling

My husband was so pleased to be lucky enough to find paper towels at your store. It wasn’t until he got home that he realized you had charged him $29 for one large package of paper towels! Are you really trying to make a profit from the virus?!! Not supporting the community right now. We will not be back. …

The store manager took his time and patience helping me pick the laser printer that was right for my needs and budget. The customer service I received after my purchase were just as attentive and courteous. Great staff and very knowledgeable. I will definitely be giving them my business in the future.

We wanted to purchase a tablet. We had to interrupt the 2 sales guys who were standing in the way of the only 2 models on display. They weren't helpful at all and kinda just laughed at my wife's silly questions. So now we are off to see who might want to sell us a tablet locally tonight.

They are over priced on most items I brought a pricing gun there for $51 plus tax and here I am my first time using it and it Brooke on me So I googled pricing guns on sale near me and everyone else around them have it for $10-$15 maximum that’s a rip off

Don’t bother to try to self copy. Machines keep stopping and breaking down. System kept going down. Idiot at the register. Swiped card a half dozen times. No Cross pens in store online only. Just close your doors. I’ll only use Staples from here on out.

My experience was very positive,the woman that helped me was very proffessional and courteous,she also spoke Spanish,that is so helpful in today's buissiness world,I thought she was a manager,hopefully they will think about making her one......

I just called and spoke with Donald in the print department. I had a few questions about changing my order , and I payed a great deal for them last week. So I just had a few questions, I knew I would have to go in. This guy was the most

This visit was all self service - we came in, plugged in the credit information and flash drive and printed the documents with no problem. Unfortunately I'm not sure any staff even knew we were there, but the printer was awesome.

Placed an order for 5 invitations to be printed. 4 days later on the date they said they'd have it ready by and the order still wasn't ready. Went down the road to Hendersonville and they made and printed my order in 5 minutes.

DO NOT BUY INK CARTRIDGES FROM HERE BECAUSE I DID AND WAS TOLD I COULD BRING THEM BACK IN AND EXCHANGE THEM! They were dried out and wouldn’t print! When I got there they wouldn’t exchange! Don’t waste your time or your money!

Shay and Matthew at the MADISON.LOCATION IN TN WERE.BEYOND AWESOME...KUDOS TO THEM FOR A+++++ CUSTOMER SERVICE AND BEING EXCELLENT CUSTOMER CARE EMPLOYEES.....wonderful experience will be a return customer...

Need to print programs very helpful in providing type of printing paper the print was amazing on the paper that was suggested in a timely manner very polite and friendly will always shop for my office needs

Knowledgeable employees and very helpful. Friendly. I was in and out quickly.I learned how to download documents from my phone. I'm not young but it was easier than I thought it would be. Great experience.

No bathrooms. So if you have a long list of goodies to get like me....well you will be going somewhere else to finish your shopping. Help was pleasant and helpful. Store was dead and easy to get around.

Nos atendió una niña muy amable habla inglés y español a pesar de ser nueva en la tienda fue muy amable es agradable encontrar personal tan bello en un lugar como Office Depot se llama nayely ❤️

Went in for a planner and some pens, wasnt acknowledged until I got to checkout after searching around trying to find what I needed, they looked highly understaffed and seemed clueless

Do not visit this location...if you try to exchange an item that was on sale when you bought expect to pay FULL price for the exchangex item. WILL NOT VISIT TH IS LOCATION AGAIN!!!!!

I really enjoyed my experience today coming from Shay. She was fun and took care of customers along with myself and never missed a beat in between helping me… Great job Shay …

I came in to Office Depot today and Mr Edward helped me make a few copies of some papers and he gave great customer service we need more people like Edward thank you so much.

I appreciate the service I receive at Office Depot. With ink cartridges for my Brother printer someone always assist me from the time I walk in until I finish my purchase.

$42 to print a manuscript equivalent to a $16 print at Staples. No option to handle or advise printing beforehand in-store, nor are prices listed or displayed.

Their printer has been broken for the past two days…this is a part of their core service offering…they have no urgency to fix it and it’s very frustrating.

Nice place to shop for your office supplies, very clean and organized. Customer service is great! Will definitely shop here at the Madison Tn store again.

Very disappointed in new policy for printing. Went in to print a document and was turned down due to not spending enough money. And i was paying in cash.

Hours are wrong on their website and the Google local.. off by an hour on Sunday. Just ruined so many plans.. day before school supplies needed. Wow.

I would like thank Ms.Shelly for making my visit there today wonderful... very helpful,informative...and Excellent customer service Thank again …

Very pleasant trip and all items needed were available. Pleasant shopping experience with great Staff. I will return, and recommend to my friends!

You have to upload a print order online to get prices now. Staff including assistant manager can not even give quotes. Better off going to kinkos.

when you need some basic office supplies that they have right on the shelf, at a reasonable price, then you can avoid shipping from the "big A".

They made sure I was completely comfortable with my purchase before I left. They even let me open the item up and take it out of its case

Great Store! I'm always greeted and never have to ask for help when purchasing large purchases and always receive the help so genuinely.

Misty was wonderful and very extremely helpful. Her professional attitude reflects very well for Office Depot! She should be commended.

I was there a short time and was able to find what I needed with a little help. Good and friendly employees and had a very good visit

The staff were knowledgeable and helpful. All of the items that I had intended to purchase were both in stock and easy to find.

I went on my lunch breaks to print a 1 page co from USB they told me to wait for 30 to 40 minutes. C'mon for 1 page. Lazy

Staff is helpful, a little slow but that is to be expected when they are busy and only have 2 people at print services

They are efficient people and they did help me out with a very kind attitude in what i was need it ,thank you all

The staff were very helpful! The new updated self serve copiers move too slowly due to the software programing.

I always have a good experience at the Rivergate Office Depot in Nashville Tn, The Employees where very nice.

Prices were roughly 20 % higher in store than online. I pointed it out and they price matched, so be aware

The manager of Office Depot on Lebanon Pike called around till he found the computer I was looking for.

The office depot is always well. stocked, and the employees are very competent, courteous and helpful.

They have everything for business and home offices. Back to school items and usually have good sales.

Some places have lazy staff members. Some places have too few staff members. Office Depot has both!!!

Friendly, polite sales associates who know where things are in a large store...such a time saver!

Friendly staff very knowledgeable and helpful. I got a new printer that fit what I needed …

Stopped for labels for label maker. Black midget didnt wanna help me. Playing on her phone.

Great place. Sales staff is Excellent. Especially a young man named Justice. Ask for him.

Always on they cell hone didn't get help today. There printers don't work go elsewhere

Pretty standard Office Depot. Very clean and organized. Staff seemed nice and helpful.

I've shopped at Office Depot for years and is pleased with their stores and employees

Manager got involved in printing pay process delay and all was good. No issues

I was guided professionally and patiently on how to finish my copying job!!

The service was awesome Phillip is the best i bought a 8720 printer thanks

Slowest customer service ever! If you go here make plenty of time to wait.

We ordered online. Our product was correct and ready for pickup on time!

Couldn’t find my order even after telling me it was ready for pickup.

The store is very convenient and I am always waited on very promptly.

They have lots of stuff, hard to figure out where to get checked out.

Got copies I needed. Cost a little more than I expected but not bad.

I found exactly what I was looking for, and purchased it. Thanks.

Bathrooms out of order. Spent $400 and couldn't use a restroom.

Great customer service found everything I needed for my office

Awesome! They're always helpful here. They just saved me $18!!

Hopkinsville office depot got it together ❤️ thanks everyone

One of the friendliest Office depot's you will ever go to.

Super friendly and helpful employees at this location.

Employee helped me find a very small item right away.

Prices are too expensive for Office Depot products.

The print shop personnel are great. Always helpful.

Great prices. Good quality products. Slow service.

Madison Branch, Copy and Print, Dawn is very good!

Great customer service every time. Friendly staff.

Associates are always very helpful and courteous.

Pleasant atmosphere, prices and great service.

Well stocked and knowledgeable printing staff

Was happy to get it done in a timely manner

good store with good customer service

Selection of merchandise and value.

Always pleasant and very helpful.