Absolutely amazing customer service by Robert today. Cheerful. Helpful with product selection. Even helped me lift my new office desk into my vehicle. Great customer service is a rarity these days and I would hire him in flash in my own business. Truely a great asset to Officeworks

Today my partner and I popped into the Frankston store to print an 'engagement party' sign for our upcoming engagement party. Emily served us and was so helpful and lovely. She helped compare sizes and frames for what we wanted and we absolutely love the end result. Thanks, Emily.

I extremely happy with the prompt service that I received. I had received a parcel and had a damaged product from an different Officeworks and Frankston Officeworks is my local Officeworks. The staff were able to help me get a undamaged product. Thankyou Kevin you amazing.

Fantastic customer service had today by young man named Conner! He helped me in store as well as helped me carry a heavy item to my car. Also you covid marshal staff member at the door today was nice and welcoming, it’s a nice change. Thanks Conner & Co.

I visited there today with the intention of purchasing a laptop the IT person left as I walked in the door. I wandered around and it took some time before I eventually made my purchase. I think it's pathetic service from that baldy mcwhiteston.

Today, I found I could no longer print on both sides of a sheet of A4 paper!? There is no way with the OfficeWorks printer alone to print a leaflet that is not blank on the other side! I had to use a crude work-around of feeding two printed

How many people does it take to turn a light on at Officeworks? Went to get a passport photo and the young girl didn’t want to help as she was busy talking to her friend about what Uni courses they’re taking. Another guy couldn’t figure out

Absolutely disgusted. Came in with my little sister to see an older man (I believe they said the name was Cash?) was being rude looking disappointed to have to print multiple papers for a customer. Also heard him say if this isn’t the right

Such a one stop shop. With such big aisles and fully stocked shelves it’s very easy to find what you’re looking for because there are also signs above stating what is in each aisle. There are plenty of staff around who know where to locate

I've always gone to this store as it is quite close to home but lately have been rather annoyed with the lack of customer service. Wait times are becoming longer and longer to print things and as of today I was told to come back at a later

Second time in a two weeks that I've received the wrong item from what is ticketed and displayed on the shelves and had to return. First time with a Liquitex artist paint displayed in the wrong ticketed area as the wrong shade of black and

My partner walked into this store earlier today, he was looking for Christmas gift ideas, examples being picture frames, ribbons and so on. One of the staff came up to him, asking if he needed assistance. He asked if there were any ribbons

I will never shop here again. After stopping past to get a case for my new phone, I found their range to be completely lacking, and heavily skewed towards iphones (despite the android/iphone usage statistics), infact they almost solely had

Have shopped there many times. Floor staff are helpful, knowledgeable and friendly. The print centre however is quite different. Always a long long and wait to get served. Terrible lack of acknowledgement from them when you are waiting at

Never ever buy online from them. Ordered a phone 29th August still has not arrived. Rang them 8th September and they said will ring me. Now 14th September no phone no call. They are a joke. I have disputed the transaction with my bank and

After waiting for 20 minutes to be served, while the staff member fumbled with not knowing how to print a document, I was then told to come back at another time because there were too many people in the line. Terrible customer service and

I went to the frankston store this morning to print a couple of things , I was acknowledged immediately by a beautiful young girl (Jena) I told her that I wasn’t familiar with the self serve and straight always she replied “aw no problem,

Monday 21 August, it took three computers and 1 hr 15 minutes to print my photographs. I return home to realise there were 17 photographs missing from the prints, and so I had to return to OfficeWorks. The girl behind the counter was very

My partner went there to get an urgent and highly important print. There were issues with internet that we could not process it through office works website. Tried multiple times using my own network as well as Officeworks WIFI. This was

Do not buy iphone or ipad or any apple product from officeworks they advertise Manufacturer's Warranty Don't be fooled I brought a iphone 12 mini the phone is faulty from day one. Apple support have been great trying to get it to work on

I have now been in twice in the last week for over an hour without leaving with a product! First time waited for 30mins at printing station to collect/pay for pictures and no service so just left! Second time waiting to print 1 card paid

Very poor service today at Frankston Officeworks. I purchased EPSON ET-4800 printer 5 weeks ago from Frankston Officeworks. The ADF (Automatic Document Feeder) suddenly didn't work two days ago. When returning the unit for replacement. I

As we always say, in the click-and-collect days, it is the people on the ground that make the difference. And, the girls and boys here are just gorgeous! Special commendation (drum roll)... to Andrew in IT. Came in with a question about

In 3 days I have used office works (Frankston) twice at night and this morning Young guy at printing counter was really helpful n pleasant… From the moment I walked in I was greeted by an older gentleman, great service.. proceed to

Called at 9am to check the size of a 'click and collect' item. The female who answered the phone was rude, not even disguised rudeness. Seemed too hard to actually measure the box, she instead gave me the dimensions based on the screen

This encounter was dreadful. I had previously called to find out if I can refund the item and was given the information that I had all that was needed for the refund to be processed. Arrived at the store with my computer chair ready to

A smaller store than many of the others along the highway, but it's local and convenient. There is basement parking if you prefer to park in a covered area and use the stairs or lift. Otherwise can park out front of the main entrance.

Very poor service today from Steve (who was from the IT department). My wife wanted to try on a Garmin watch, as she has quite a small wrist, cost was in excess of $500. When she politely asked if she could try one on, the reply was a

Most pathetic upgrade to the printing system at office works. I just wanted to print an AO size single document and I cannot do so without booking it in and coming back tomorrow. The resolution system wouldn’t allow me to print what I

Went to Officeworks Frankston at 4pm Xmas eve to research for a first phone for my son. Found one for $297. Being closed yesterday we went this morning and they have increased the price by $90. Boxing Day sales what a joke!!! We were

Been my go-to tech place since forever. I bought a printer that just would not work with my computer. Very helpful in taking it back and replacing it with one that works just fine. I also use the printing service - also brilliant.

Came to this store after leaving another store where the service was really poor and was helped by a lovely man called Andrew. He was very professional and knew what he was talking about in the modem section. Thanks

Update: I had an issue with something I got from this store online and they replaced it without any fuss at all. Great service Officeworks. Good selection of stock and even though they were busy I got served fairly

It's a good place to find what you need from office stationery to children's and adult art supplies. Good take if printers, laptops, notebooks and accessories. The staff in the printing section, equally amazing.

Printing my A4 sheet of stickers was only $1 and the staff were very helpful. There was even free tea, coffee and colouring in sheets if things were taking a while. Was very pleased with my short stop there.

Office Works is a trusted name in Australia - always nice & neat - filled with everything you need for offices - Schools - Home & personal equip. - wide range of pens & pencils - exercise books etc....

After having been to this officeworks store numerous times of the years, I cannot fault them. They've always had what I needed, and if they didn't their staff have been helpful to try and locate it.

Tried to buy school supplies only for the nasty brunette at the counter to tell me NONE were available.(she has been mentioned in other bad reviews and yet still is allowed to ruin people’s days)

I want to commend Demita for her brilliant customer service and assistance with organising special photos that I needed urgently. Demita went above and beyond, took the time and care to help me.

Went in today to look at buying an Apple Watch. Tech Steve provided amazing service, listened to what I needed and wanted and left me alone to choose. 10/10 will be back thank you very much.

Staff in the printing service is not willing to help at all. They just want to stay there chatting and getting paid for nothing and not willing to help. Very poor customer service.

Manager was rude and accused my partner of dropping her apple watch causing it to have hardware issues after a few weeks from purchase. With no scratches or damage to the watch..

Awful slow service. Photo machines always have issues then you need to line up… 25mins plus to have someone assist, while 5 people behind the counter stop to chat about lunch.

Been sold the wrong Cartledge despite having the Sample with me. Was told that it was for any Epson model. Tried for several days for printer to print. No exchange, of course.

STEPH was amazing today ..just her lovely kindest gentle professional manner shone through, helping me use the self serve photocopier. Thanks Steph, you're a gem !!

Staff at the counter are so rude. Do they know how to smile at people and use their manners. Obviously no training from management

Definitely recommend these guys. Service was fantastic even though we all know what time of year it is. Thanks to all the staffs.

Employees are avoidant and unpleasant to speak with. A lot of them also seem to be tech illiterate. They were having a hard time

Needed assistance with amalgamating 2 Word docs before printing as Laptop in for repairs.

Most pathetic upgrade to the self service printing system at office works.