I went to the Pet Supermarket in Matthews for the first time about a week or so ago looking for cat food for my new kitten. When I walked in I was greeted by a woman named Peyton who I asked for help finding the kitten food. She walked me over to the cat section and made a few suggestions and we got to talking about her cat being over 20 years old and I told her that I had just lost my cat of 19 years about 2 months ago. We continued to talk for a while. After I realized I'd been talking her ear off about how upset I was over the loss of phoebe I apologized and told her I feel like everyone is tired of hearing me talk about it. She was the first person I felt like truly understood how much I loved my cat and she made me feel like it was completely reasonable to still be so upset. I know one thing, I will never go anywhere else for my new kitty's needs. Thank you Pet Supermarket and especially Peyton for making me feel so welcome.

Pet Supermarket is the only place I will go for my pet needs!!! The staff is always super friendly and helpful, the store is always very clean and well stocked, and the animals are well cared for and clean (which makes my heart very happy Bc that is not always the case at other pet stores). Britnie is an absolutely amazing person/manager! She always has a smile and is so incredibly sweet. A few months ago, my rabbit was very sick. He stopped eating, lost all of his fur, and was bone thin. Even the vet wasn’t sure if he’d pull through. I stopped in looking for anything that would get him to eat again. Britnie’s genuine care and expertise probably saved his life. She recommended Critical Care and gave me some tips and tricks to get him to take it. He’s now back to his fluffy, fat, silly self and it’s largely thanks to her time and advice. Thank you thank you thank you!

I love this store for my dog supply needs, mostly because the top-notch service I receive from the employees. I felt compelled to write this review after an especially excellent experience I had today at the Matthews location. Michael helped my hudband and I navigate all of the different dog food options available, and helped steer us in the direction of the healthiest options for our puppy. He knew about every brand, ingredient, and offered us a wealth of information that would have taken hours to research ourselves. He also knew about every toy, grooming item, and treat. His enthusiasm and love of animals shines through his unparalleled customer service. He was friendly, upbeat, and informative without being pushy. It's really hard to find people like him these days! Thank you, Michael!

Just had the best experience with the manager of this store which makes all the difference in the world! Unfortunately, the cat food I usually buy for our cats is out-of-stock in my area, (I went to seven stores). So, I had to transition to a similar product until I could find it, (Purina Cat Chow Healthy Weight), which is not available in my area. When I called to inquire about this product, though they too did not carry this brand, she took the time to talk with me about cat food in general which confirmed what direction I should take for our cats nutritionally. Rather than go online for this product, (which will take days to arrive), I plan to go to this store ASAP this morning to follow her recommendations! This is our new store!

I just finished a shopping trip here of over 100 items and the store manager britnie stopped what she was doing and helped me through the entire process. I literally have never gotten such amazing customer service at any other pet store. Petsmart wishes they could do what this place does. The store was stocked, clean and all of the employees there were very friendly. I happened to be in the area and I live over an hour away, but britnie earned my business and I will not be shopping anywhere else from now on for my pet needs. I highly recommend if you haven’t been here, check this place out. You will not regret it!

The Manager, Missy, and her staff make every visit to this store a world-class experience. I have a dachshund with back trouble. Missy has taken the time to read labels on different brands of dog food with me to share what may be most beneficial for him, and her team is always willing to recommend items based on you or your pets needs. Her team member Abby always goes above and beyond, as well. The staff seems to get along really well together, and as a corporate trainer and project manager, this is a very impressive characteristic to me. I highly recommend this store for the personalized, exceptional experience.

I came in to look at fish supplies and was appaled by the condition of their Betta fish. More than half were dead or dying and others were in various stages of decomposition. It would take less than 10 mins to change out their water, but the employees were too busy chatting upfront. I also found it atrocious to see the suggested Betta bowls which were smaller then the palm of my hand and certainly not suitable for any living creature. It's sad to see a place that's supposed to care for and educate consumers on proper pet care, can't even provide humane environment for the animals they have in the store.

Always love visiting this store to purchase new dog toys and check out the new cats. However, last night was a particularly positive trip. We had a great experience here with new employee, Logan. He really took his time and helped explain the product we were interested in, The Furminator. He explained how to best use it and even how to acclimate our dog best to the new product. He sold us on the item when we most likely would have gone with a less expensive option. He is an asset to the team!

The store is laid out well and easy to navigate. Employees are both friendly and knowledgeable as well as available to help with any questions. The prices are average and comparable to other chain pet stores but they don't run the same sales. However, they offer a rewards program and always ask for your number to keep track of purchases. The location is convenient to me so I like that, but they don't keep late store hours which can be a problem if you are an evening shopper.

I visited here today with my two dogs. The staff was amazing. They truly love animals and helped me through every step when trying to find things. The young man from Argentina and the two young ladies working today we’re so friendly, worked as a team and I was truly impressed. Great jobs guys. Even though the power went out and I couldn’t buy my items, I will most definitely be back. Great store and run perfectly. Thank you.

We came in with a fish emergency and the store manager “ Britnie” was incredibly helpful and super informative, we purchased a few products she recommended and went back to fix our emergency and we excited and very happy to say that our fishy’s are super happy and healthy and the tank is beautiful! Thanks so much to Britnie and her team at this location of pet supermarket we appreciate you so much!!

Hailey is AMAZING!!! We have a puppy ( the first time in 15 years ), she is picky on food. We have been doing a lot of different foods for her. Hailey has been so great with helping us. Hailey ALWAYS has a GREAT personality and we specifically go to Pet Supermarket to see her! I wish I could give more stars! She most definitely deserves them!! Thank you, Hailey!!

I've called and went up there, spoke to a man named Josh and asked for a specific animal and he was able to help me out on getting the stuff for my pet rabbit. But overall his customer service was wonderful and friendly through out the whole visit. He made my kids and I feel welcome to the store.

Peyton is an amazing associate!! Shes knowledgeable and very personal. When it comes to my baby dachshund needs, i go to her for the very best on the shelf. Shes honest, helps you to stay within your budget and you can tell she really cares for any animal that comes through the doors.

What a nice store! Manager was super friendly helped us fit a harness for our dog. Purchased feeder fish. Tanks very clean. Fish did not seem stressed. Large selection of everything. Nice addition to our neighborhood shopping center. Look forward to more trips with our dogs.

Britnie and her team truly care about your pet. She went above and beyond to help our Guinea pigs and provided excellent care, recommendations and thorough communication. Highly recommend Pet Supermarket in Matthews. It has been a wonderful experience!!

New to area. Great variety, but I wasn't sure what was right for my puppy. First puppy in years! Many thanks to Alannah for being super knowledgeable and patient. I left the store confident in my purchases and will definitely be a returning customer!

We get our dog food from PetSupermarket. It’s nice having a smaller place to walk-in and look at the dog food options. Brittnie, the Store Manager, is amazing! She has a phenomenal attitude that keeps me coming back to the store. She is

Updating my review from 3 stars to 5. Don't come all that often but I would say the staff are friendly, love seeing and watching the live animals. Great selection of items. The store is very clean. Have a pet? I would recommend a visit.

Large selection of pet supplies for a number of different pets. Very nice staff. Male cashier went out of his way to help us figure out a foldable pet carrier and even calmed our fears when we thought one of their Farrets had died. Lol!

I didn't get to actually write the review last time. I have to say that this store has super friendly and caring people working there. They make me revisit the store for any of my pets' needs. Thank you !!

Clean place but not too sure what's going on with their supply line. A lot of stuff was missing on the shelf and one of the customers ahead of me was questioning when things would be coming back in.

This is a dog shop. Went here hoping to buy a cat scratching post and catnip and came home empty handed. Despite the lack of inventory for cat products, the staff was polite and helpful.

The employees there are super helpful! Misty was WONDERFUL, excellent customer service! She answered all the questions that I had and made me a very happy customer! 10/10 will recommend.

I enjoy this pet supply store a lot. They carry brands that I cannot seem to find elsewhere in town and they have super cute clothes for my smaller doggy and good prices on their toys

Very nice store and well stocked with some items that have been a little difficult to find at other big box pet stores. Such as bearded dragon food, and special dog food that we buy.

This is a great place to go to get what you need for your furry kids. They go out of the way for their customers, and the make sure you don't get something that you don't need.

The employees seem to really love their jobs and it shows the minute you walk through the door. They go above and beyond. So glad we made the decision to check it out.

I've brought home two amazing conures from here who were healthy and cared for. I love the selection of birds toys here and the staff is always helpful and smiling.

Very nice and helpful staff! Let us hold the ferrets and gave us some tips on their care. The shop is also nice clean, 10 outta 10. Would visit again yurrrrrr!

They have a better selection of cat toys compared to the petsmart in the area. The staff are knowledgeable about the products that they sell.

Plenty of Parrot food and toy options. Wonderful staff and all the animals here look healthy and happy. Definently my favorite pet store.

Higher quality pet supplies for a decent price. The store is very clean and they were doing pet photos with Santa. We like the location.

Store stock is usually fine. Some employees don't want to be bothered. Maybe they were having a bad day. I usually go there in a pinch.

Clean store. Really sweet helpful staff. Great variety of products. Convenient location. Veterinarian services are offered on Sunday's.

Staff are great and very informative. The prices are reasonable but the variety of fish are very limited. Excellent customer service.

A nice store to shop in....always neat and organized.....associates are always friendly and helpful.... can't ask for more than that.

Always a good trip. Lots of inventory and plenty of great choices. Staff is well trained and competent. So happy it opened near me.

This store is hard to get around in and doesn't offer much in the way of choice or in stock items. The isles are to close together.

I quite like it, lots of dog treats, both the standard name brand but also cooked / bakery treats. Good variation of dog toys too.

Small store but they have the essentials. Vet clinic on Saturdays. They sell fish and small animals like Guinea pigs and ferrets.

Staff is friendly. There is a vast selection for my cat's food. They carry the Breeze system items, so I'll keep shopping there.

Very friendly staff. Prices are a little steep but the staff makes it worth it. Few pets for sale ferrets, rabbit, birds ect...

Great place to pickup cat food and any other animals from aquatic to avian. Great selection of stuff. Super friendly staff.

Great store and the employees are friendly and helpful. Uncommon in today's market. I will shop here for all my needs.

I love how you can just pet the animals and open the cages on your own and all of the workers there are so nice!

Its pretty expensive the employees are nice but i have seen dead fish but over all a pretty good store

They have a wide variety of supplies for all pets. They have always been knowledgeable & polite.

They keep some high priced brands. Not for me, i get my dog's brand for the next door.

Excellent service and products to your pets. Spanish and English service is a skill.

Deja is extremely knowledgeable. I say the only dwn side is lack of variety of fish.

Great staff and variety of pet supplies. I got my rabbit there and he's been great.

Staff is always very friendly and they have a good selection of everything for pets

Good price on dog food and they have a great VIP program (buy 10 bags get one free)

Miss Alannah. Is friendly, knowledgeable and helpful. Hope to shop with her again.

Excellent selection of fish. Well cared for. Britnie is so knowledgeable and kind.

Great staff and selection. Only down side is they do not carry prescription food.

Great pet store, friendly staff. They always have everything I need for my dog.

Excellent staff Very friendly and knowledgeable Love to talk about pets

Always helpful staff, especially regarding food. Very knowledgeable!

Love this place. They match Chewy prices no matter how much lower.

Great prices and staff. Best rewards system out there, hands down!

Amazing customer service. Super helpful with the products needed.

Affordable prices and good selection of pet food and supplies.

Always fast and easy great selection of parrot toys and food.

Always nice and helpful, and remember my puppies names. …

Very nice and pleasant staff. Very clean and well organized

Young lady named Maggie was very knowledgeable and helpful

Manager is amazing, will special order any fish you want

Great friendly staff. My dogs love to go there with me.

Found everything I needed. The staff was very helpful.

Great selection of dog toys and treats. Helpful staff

Super nice and helpful staff! Cute merchandise

It was what you would expect from a pet store.

Loved it. Will definitely be there soon again.

Love the staff. Clean store. Always stocked

Really nice pet store, good selection.

Good place to shop for all pet needs

Always friendly and helpful staff.

Friendly staff!