The customer service at this location does not exist other than someone ringing the sale and asking if you are a member. This was my 1st time returning to this store in many years as I lost my previous pet. Because my experience was always pleasant, I returned today to get food for my new puppy. As I walked in, no one greeted me. I saw a young lady associate seated on the floor behind the cash register on her phone, so I know my presence was known. I walked the aisle to find the dog food and ran into another associate who looked me directly in my face and said absolutely nothing. Once I found what I was looking for, I headed to the register to check out. The young lady got off the floor and proceeded to ring my purchase but ONLY asked if I were a member. I said no, and she didn't even offer membership information. There was an error with the tap screen for the card, but again, she gave absolutely no instructions. All she asked was if I wanted a receipt after my purchase was complete. I have no idea if this food is more expensive at PetSmart or anywhere else, but I do not care. I will NEVER return to this specific location, and I am willing to pay more for a pleasant experience elsewhere.

Very poor customer service at this location and at the corporate offices. I placed an order for in-store pickup-someone at the store called me to let me known it was ready for pickup. I had a family emergency and I shared that I wouldn’t be able to pick it up for about until the upcoming Monday. Granted there is a policy as a non-employee of Pet Supermarket I can’t say that I am up on all of their policies. My issue is that after sharing with the in store employee that I would be delayed in picking the order up she didn’t inform me of the policy or offer any work arounds (poor customer service). I contacted corporate customer service because the in-store service stated they could not help me with my order any longer. Corporate customer service was much help either. I am now out ~$90 for an order that was cancelled by them over a week ago and I still have not received the refund. I used to shop at a location in Decatur and on occasion forgot to pick up or would call them if I would be delayed in picking it up and they would hold my item(s) I no longer live near that store but I guess the relation ship I built with the store staff helped in these situations.

My cats are hooked on Performatrin food and Pet Supermarket is the only place I can find that carries this brand. My cats are very picky and can tell the difference between the Performatrin and other brands. Plus Pet Supermarket has great customer service, a rep there recommended the Performatrin brand Freeze Dried Chicken Livers and my eldest cat Loves Chicken Livers! And there is always a really great sale going on! I'm going to be a faithful customer!

I love this store. The employees are funny and personable. I have 3 dogs, 2 cats, a ton of aquariums with fish, amphibians, reptiles, a mouse, and a bird. They have everything I need for all of them. My favorite pet store in the city.

We have been shopping here for years! Such a great selection and friendly knowledgeable staff! The Christmas stocking stuffers for our boys are such great quality- almost can not wait till Christmas!

This place is Perfect for a loving animal to adopt, They very friendly, the taking good care of all the animals and very clean, I Definitely coming back, Highly recommend..

Horrible treatment of reptiles. Visited and saw a dead skink sitting in its tank. If shipping for reptiles, please buy from a local breeder instead of this place.

Coltrane, thank you for being so helpful and for assisting me with my fish purchase. I appreciate your honesty and for your professionalism during my visit!

They're so supportive with their donations to FCAS. I pick them up weekly. Thank you, Petsupermarket!

Nice store, clean and well stocked, friendly staff