*This review is for lady in charge of Grooming* I really like PetValu, I buy everything for my dog there, so this review is not about the store. I call to setup an grooming appointment for my Goldendoodle...I specified in the call that he weighted 23 kilos. When I get to the appointment, the grooming lady was very rude and told me "He doesn't weight 23 pounds at all", so I told her, "No, I clearly said 23 kilos". She proceeded to ask me to fill a form with my information and then told me that my dog's fur was too mated and that she needed to charge extra...and the grooming would start at a 100 dollars. I agreed, and she went away angrily. 3 minutes later, I got a phone call from her saying that she couldn't do the grooming and that I needed to pick him up...why? According to her, the fur in his ears is too mated and she cannot do anything... I simply pick up my dog and walked away...worst experience ever...never coming back for grooming service.

I have been going to this Pet Value for about a year now where I pick up my dog treats and bath him when necessary. The staff are always friendly and helpful (the bathing tubs are always clean and sterilized. Talking to the owner today, she indicated that she has had to put time limits on the amount of time you could use to wash your dog (not really enforced unless there is a line). I am thankful for this, as the last time I was there some lady took 60 minutes to wash her relatively small dog (even though there were three people in line). The owner said that there were people critical of this and she obtained some bad reviews. Personally, I believe anyone who is complaining about this requires some training in etiquette, it is a business after all. Overall extremely happy with the service and would highly recommend this store to others.

Got a huge bag of bird seed delivered to me, added $5 worth of cat snacks to make my shipping charges FREE! Bonus. Best price I found that's why I shopped here but will shop here again. Fast to ship, well packaged with a sweet a Thank You note and sweet free wipes. Thank you for the care! Have been indoors long ago to shop and they also are very caring to help with whatever. Great store too inside allot of goodies cant find at other places.

I had such a wonderful experience at the Trim Pet Valu! I went into the store looking to purchase a product for my dog. When I went to a big box store I asked some staff for some recommendations and they seemed flabbergasted I had questions. At Pet Valu I was approached for questions and learned quite a bit. There was a very personal touch as they could recommend from their own experience! I am switching stores from now on.

A massive thank you for Tia! We had a bit of an emergency as newby dog sitters. She was able to help us out. Throughout our interaction she was very friendly, professional and extremely helpful. She helped us to choose the right product, explained how we need to use it and assured us that if somehow the product was not the right one we could return it. Thank you so much again Tia for your help!!!

Here are just a few reasons for the review: - Staff go above and beyond, very helpful and friendly. - We have been taking our very energetic pup (Drogo) for nail trims and you have all been amazing with him. - You are a store that does not discriminate by breed and welcome all dogs when others have sadly turned us away. Thanks for being awesome. If I could give 10*, I would.

We adopted our first kitten as part of the OHS PAL program. Diane and her colleague were extremely helpful and knowledgeable about the adoption process, made excellent recommendations about food and supplies, and answered all of our questions. Thank you for making the adoption process of our first fur baby better than we ever could have imagined!

Absolutely LOVE the staff at this location and Jen is such an amazing human and wonderful groomer! She takes special care of our boys Maverick and Hunter and they love her back. Jen’s special attention to recommend what’s best for our puppies and the love she shows them keeps us coming back for regular visits. Thank you Orleans team!

I believe this Pet Value must be under new ownership. I miss the previous staff!! Everyone was always so friendly and helpful! Not anymore unfortunately. I've been in twice so far and they hardly even look at you. Sad as I used to love going in to purchase my pet supplies. Time to find another Pet Value!

Orleans staff are helpful, knowledgeable and unrushed...a very good experience. Good place for specialized food for pets dietary requirements and a varied selection of kitty litter material A+ for that...and top notch groomer on site. Rain check call back experience excellent. satisfied customer

Kind, friendly staff were very inviting and happy to be there! A necessary component in being successful is finding a love, & passion in what you do. The staff here seem genuinely happy to come to work, so thanks again for the awesome service. …

This pet valu location is by far my favorite, the staff is always helpful and the new renovation is amazing. Jenn the groomer is super knowledgeable and skilled, follow her advice and you'll have an amazing grooming experience and your dog will feel loved. Highly recommend!

Love the staff here! The manager Diane and her staff are always amazing to deal with so I always try to get my dog & cat food here. Recently had no idea what kind of cat food to get and Tori was awesome. Thanks for the outstanding service

Took our golden retriever here to get his nails trimmed and absolutely LOVED the groomer & all the staff. They were so kind & excited to see him, we definitely felt very welcomed! Hands down the best pet value we’ve been to! ☺️

Great location with lots of food + toy variety. This pet value has two feline residents to show you how much your cats would enjoy a new structure. My cats love the 'Yeow' catnip toys. Highly recommended!

Their self dog wash station is a gem! We were able to bath our dirty puppy with only $12 They have everything you need on site. Shampoo, conditioner and towels.

It was a fun place for my pet however I wish there would be more welcoming staff. But it wasn’t a big deal. I’ll still go there.

Wide selection of products and a wonderfully knowledgeable staff. It’s my favourite pet food store.

Great selection, helpful staff. My new go-to place for pet food and pet paraphernalia.

Awesome staff, great selections and 12$ baths!!! Love this store