A huge water main burst last night left us without water. It took over 12 hours to fix, but this department worked nonstop to get our apartment complex’s water back up and flowing. They responded quickly and tirelessly. I don’t know if they read these reviews, but they deserve some recognition in my book.

If I could give City of Phoenix 0 stars I would. Their pin system and LOA to access accounts is absolutely ridiculous and laughable. This is one of the most incompetent utilities I've ever worked with. Their billing department deserves a much more scathing review than this.

Will leave a late fee on your account even if the community mailbox was unlocated & broken for a month and they refused to send me bills any other way ✨ hope to see alternative water co's pop up instead of this company that charges whatever they want to a single household

The City of Phoenix is bankrupting my family. Our meter box in the front yard was becoming flooded, I called them and the representative told me that if it's on their side, it wouldn't be a charge for us. If it was on our side, not to worry

i want to acknowledge and praise your employee, Daniel who provided outstanding customer service in resolving my problem with paying my water bill. He went above and beyond in answering my questions, guiding me through the steps to identify

I think it is funny how people are complaining about their water service company as if anyone really had much of a choice in who services their water. Maybe some do, but most do not. You don't have to like them, but you do need water. I've

Pipe burst inside the wall of my house. I didn't realize it until I woke up the next morning and my garage was flooded. My water bill for the month was nearly double. City wouldn't reimburse me a penny. I understand that the problem was on

After 3 months of uneventful service I received a bill for 5x what I typically pay. I contacted them only to be informed that they intentionally overcharge a sewer fee to take advantage of customers who do not have service during the audit

Worst utility company to have to deal with on the face of the earth. Avoid buying a house that is services by City of PHX. My job requires me to call them weekly and they do not have systems in place to deal with someone with more than one

After I terminated service, they sent the bill to an address I don't live at. A year later when I called to set up service again, they said that I could not set up service because my previous account was in collections. So even though they

Maria with quality control was excellent. Gave me my options as far as payment options and how I can save money on water bills. She was very knowledgeable & diligently handled my issue. The previous customer support agent prior to Ms Maria

For the most part, no issues with COP public works. The issue arises where there’s a water main break down the street that’s been leaking since at least 6am. At 6pm, we have no water. No notice the water main was being turned off. Wouldn’t

Worst city service I've ever experienced! Aside from mishandling my home water for over 2 yrs, causing a back payment of over 1k, this office was just terrible at communication. They need an AUDIT and a complete re-work of how they manage

We recently purchased a house and escrow closed a week early. In the middle of moving a guy rings the doorbell and says he's here to shut off the water! No notice to allow me to put the service in my name and they will not turn on service

My first review was terrible but that's just a reflection of the first lady I talked to. However, the second lady I spoke with was amazing her name is Tee and she was able to help us beyond belief. She was knowledgeable, professional, and

Just woke up a day after Christmas Day and there’s no water at all throughout the house. Called COP and spoke to Christina and all she had to say was there’s some type of emergency in one of the neighborhood homes and it would be shut off

Customer Service phone system is terrible. I made a call followed the prompts and when person answered sounded like they were struggling with the phone, this person seemed clueless and was hessatant with my questions. I asked for my usage

21 days late on my bill not even a full month due to hardship. They shut off my water today in the summer. Not only did I have to pay my late balance but what was due on the next bill and a $150 deposit. How the hell does that help people

For the past three months I have been receiving a disconnect notice stating that I have not paid my bill. I contact customer service, show them the proof that I used their own website to pay the bill and showed them the cancelled charges

I HATE this service. Called and after being on hold for 40 minuets, I ask if I can pay some on a card and some in cash through the kiosk and they said the kiosk takes a long while and if it posts after 5, I’ll still be out of water until

Extremely frustrated with services offered by the answering center. I have called a total of three times to have new trash cans delivered for new builds in the community we manage, I was never advised that the water services needed to be

This is the worse service ever! When you pay your pay on time with no problem, everything is all good. But when life happens and you fall behind, and inability to pay the bill, no they don't care. When I was home today, the water was on,

On Tuesday, Oct. 13 of this week, water began spewing from my water service pipe from the street. I called the city and they came quickly. Men worked here to fix it for 4 hard hours, digging down to shoulder deep to fix that broken pipe.

If I could do 0 stars I would. Phoenix City Services representatives are impossible to get a hold of. They leave notices on your door with quick turnaround dates and then do not respond to calls, voicemails nor emails. Their services are

The increase in my water bill made me think I might have a leak. I called customer service. Bernadette listened to my concerns about my meter & scheduled someone to come out & check it. Today, Kahamal Robinson, Water Service Specialist,

I could not be more pleased with the Phoenix Water Services Department! I get a bill in the mail and try to pay it every month. Every once in a while I'll forget to pay the bill and I won't realize until I receive the next month's bill.

Alesha that works at the front desk is the most disrespectful customer Service representative that I have ever delt with in my life. From the time she called my number to assist me at window 7 she was rude. Didn't have no intentions on

I have a vacant property in Phoenix for the last 6 months. Zero water usage for 6 months. They go out every few months to make sure its vacant and it is. I still pay all the fees as it is now up for sale. Apparently, THEIR water meter

The city of Phoenix refuses to own their problems with the water dept. I have complained for several years that my bills were too high ($450.00 sometimes more...and no Pool) and they come out and tell me I have a water leak somewhere.

I moved into my new place July 1st 2022..I've been in same community for 18 yrs, renting 4 places in that time.My sewer fees were over $19 every month for a yr. I called repeatedly to say I didn't live in my new place in 2022..4 other

I was charged over a thousand dollar for a year when i bought a house and nobody lived in it because it needed to be remodeled also i never call to have service in there. They said water was used in the location wich again nobody was

Two months in a row, I mailed my check in the envelope they provided with my bill. They claim they did not receive either one, and sent me a cutoff notice. All of the other bills I sent at the same time from the same Post Office were

Words cannot express how incompetent these people are. Here I sit on Columbus Day with my water shut off I have Covid I can’t even flush a damn toilet and there’s no way to get a hold of anyone. Unbelievable.

I just went to get a copy of water bill. No lines,was a Thursday. Helpful staff that assisted me. I thought I needed a physical copy to use at landfill but all you need is ID and account number.

The service reps are trained to lie, they won’t notify you about your bill so they can charge u a $80 late fee. 9/10 of them are rude and not helpful at all. Nobody seems to care.

just now Be very careful with this company. I moved into a new home, they shut off the water, when we agreed to the activation fee to turn water on they accused me of

Customer service is basically non existent! They act like they're protecting government secrets. If you want to be helped good luck they are everything but helpful.

Horrible! They held my bill for September, then sent TWO bills both due in October and threatened to turn my water off! Never been late paying them a penny!

Recieved a shut off warning 3 days after due date...no joke. Over the phone they inform me this is a new policy since April...

A shame, it's a ripped off, you paid your bill but they never received your payment LOL.