I absolutely love Pottery Barn and I always will however my experiences at this particular store have been nothing but unpleasant. It wasn’t until this most recent visit that I finally felt the need to write this review. I came in yesterday and purchased a few frames and a plant. While purchasing the merchandise, an associate by the name of Christine came to the register and started questioning the lady assisting me and was being very very rude to her. I ignored it and went about my business. I had both my dogs with me and managed to get them and my shopping bags back to the car all the way down in the parking garage. If you are familiar with the area, you know that there’s lots of construction going on so you are unable to drive in front of the store. Upon leaving the parking garage, I realized that they had forgotten to give me my plant that I had also purchased. I called real quick and asked if they could run it out to me since I couldn’t park in front of the store and because I had both my dogs with me. It would have been a nightmare to repark, bring my dogs and walk back to the store. Christine had answered the phone and after explaining to her my situation, she responded with, “Well sorry but there’s two of us and we are with people so you’re going to have to wait a little while.” I explained to her that I was blocking traffic and it would only take her a second. She did not seem to care judging by the tone of her voice. Eventually she made her way out. After getting the plant from her, she said in a very sarcastic tone, “Just for future reference, that’s where you park for pick up” and she pointed 10 feet behind where I was sitting in my car. After getting home, I realized that the asssociate that helped me with the frames accidentally gave me the wrong color frame and another frame was damaged. I came in the next day to exchange these items and Christine was there at the register. Aside from her giving me dirty looks, she just stood there. The bag I had brought the frames in was ripped and so I asked for a new one and for her to throw away the ripped one. She snatched the bag out of my hand and said, “Why do you need a new one? You could have reused this one?” Excuse me? It goes without saying that Christine needs to be trained on how to provide exemplary customer service. On three different occasions, she had a bad attitude and left me with a skewed view of that store and the people who work there. I might have to drive a little further next time to go to the Wiregrass location if I want to avoid any future problems.

Went here recently on 4/14/23. I came into the store with my mom, brother and my two toddlers. My little ones were excited to be in there, and of course touched things and admired things there. The two males working there was extremely rude and condescending to us. This is a beautiful store, with higher prices- in a nicer location. But this store is also a store for children. It is not by any means a " toy store " exactly.. but come on. Both my little ones had energy and excitement which I get can be overwhelming, but they are CHILDREN. One of the guys working slowly followed us around " fixing " things and fluffing pillows. It made us feel unwelcomed and of course uncomfortable. I even made a joke to one of them to break the ice a bit and he heard but looked at me and had NO response. DO better, BE better. We are customers, we are people. We didn't ruin anything. There were maybe a FEW customers in there while we were there the whole time. God forbid, they had to leave their comfort zone at the register to do some very light work. I understand wanting to keep things nice but not the way to go about it. Somebody had left their keys in one of the chairs there, so I ran to the front of the store to get to her before she dissapeared. One of them rudly said " Mam, do you need something? " after I came back. All I needed was to catch up to this lady and bring her, her keys. Whether buying something or not, we are customers. Treat us nicely, respect people. I love Hyde Park. But this experience was so poor. To the manager of this store-hoping neither of them are managers there, **PLEASE** speak to these two gentleman. Don't work at a store that's aimed for children if you can't handle real life children coming into the store.

If I could give the Hyde Park store a “0” star rating, I would. To start off, my fiancé and I furnished our entire home with Pottery Barn. A majority of our items are bought online, which leads to some things not working out. Out of convenience, we take these items to the store. We never ask for money back because we know that we will continue to shop at Pottery Barn. Every time my fiancé and I walk into this location, we are given dirty looks by 90% of the staff (we are assuming the 10% of those that smile are newer). We are assuming this is due to the returning of our online items in store or maybe it is due to personal views of how particular staff members view our relationship, being that we are a same sex couple. Regardless, we have received endless amounts of disrespect on more than one occasion, particularly by the store manager, Maggie. We are both professionals and pride ourselves on Customer Service, which is something that this team lacks. It makes sense, being that their General Manager lacks every quality that someone with mediocre customer service skills would have. It has now gotten to the point where when we walk into the store, it is uncomfortable. Save yourself, stay away from this location, and buy items online. The call center staff members are very helpful and really uphold the values that I believe Pottery Barn wants their employees to provide to their customers. Pottery Barn is an amazing company and it is a shame that they have someone like Maggie running a lack luster team at the Hyde Park Location.

Buyer beware. My wife and I typically expect higher quality from a store like this. However this is my second time having a terrible time with furniture delivery. The warehouse in Lakeland Florida, is clearly clueless. I am not sure how pottery barn remains in business with such terrible customer service. I purchased a carpet in store in the Hyde Park shop in Tampa, FL. I paid for the carpet in full and was given a delivery date within 2 weeks. A week later I was charged for the carpet again, had to dispute this several times and then they backordered the carpet. Another month goes by and they now have the carpet in the warehouse and contact me to set up delivery. I take the day off for delivery and received a call the day prior that they lost the carpet and are doing a 72 hour search. I complained and received a refund for the delivery fee and was promised I would be contacted within 3 business days. Nobody contacted me so I cancelled the carpet and now I am fighting to get the rest of my money back. Pottery Barn! You have lost a customer and I hope many people read this as you don't deserve to be in business anymore.

Was forced to lodge a formal complaint against the management of the Hyde Park store (Mikeli) due to a refusal to return my money (given a gift card instead of a tender-for-tender return) for a poorly made "blackout" curtain and the treating of my partner and myself absolutely horribly. I would avoid dealing with this store at all costs and order online if you have to (if not take your business elsewhere, West Elm across the street is owned by the same company and has higher quality products)-- it's truly not worth spending hours talking to customer service to try and resolve an issue with an order and being hung up on by the manager after them lying through their teeth about the transaction process and being outright insulting to my partner and my own appearance (!!!), I cannot make this up if I wanted to. The company lost itself $1000+ on furniture I had planned on ordering at West Elm over a crumby overpriced $160 curtain, which I'm beating myself up for getting in the first place. Not worth being talked down to by an incompetent, rude manager at a Pottery Barn of all places. What a joke.

It was our first time to Hyde Park Village and my husband and I were looking for the public restroom. After a while of looking, we stopped in Pottery Barn for directions. One of the employees (I think manager) welcomed us to use theirs. She was so nice and friendly, we checked out their furniture. Everything was neat and organized throughout the store and the items were beautiful. While looking at a living room set, she found us again and explained the history of the chair's style. She also told us where the public restrooms are for future reference and where a bunch of the other stores are located (very helpful because they're kind of hidden). AND she shared a helpful tip about the loaner umbrellas throughout Hyde Park Village. Not only was she highly knowledgeable, but she was so hospitable and helpful! We didn't feel pressured or judged. When my husband and I need furniture in the future, we will definitely return! Short: met a very pleasant employee who was super welcoming, knowledgeable, helpful and genuine

Do not order from Pottery Barn!!! Visited here in March. Bought a variety of things including curtains, a bed, mattress, foundation, chandelier. The bed and mattress etc had an ETA for early July since the time I purchased. Then got pushed to July. As of this week I’m seeing mid to late August. Called several times. On hold each time for over an hour. On with customer service now and they think my bed is supposed to be on the way to Lakeland. Really have no idea. Sat in a customer service queue to talk with a manager. We were next up, then the rep said we got bumped to #11. Said someone will have to call me back within 24-48 hours with an update. At this point, with the order being so late- now they don’t know where it is. I’m very frustrated and will not purchase from pottery barn again. You can blame Covid but I had absolutely no issue with my Crate and Barrel or Arhaus orders with also large furniture.

If I could give 0 stars I would. What happened to Pottery Barn customer service? I have shopped at PB for over a decade and furnished two beach houses with their furnishings and accessories and in general they have been wonderful over the years. However todayI called to see if they had timber tapers in stock, which I’ve used for years, and was told no, then told to call the Naples store which supposedly had some. I called the Naples store and the person I spoke with blew me off so I asked to speak with the manager who said 10 stores across the country showed they had the candles and I would have to call each one myself. After calling two on the list he gave me, both of which said they didn’t have them I gave up. Perhaps PB didn’t understand that I was a customer looking to buy something from them and therefore they should actually assist me? I think I’ll take my business elsewhere.

I placed an order using reward dollars and was never called to be notified it was ready for pickup like was always done in the past and then I got a call saying my items are being returned. I called back within 5 minutes and said I would be in to get them and a lady took note and assured me they wouldn't be returned. I get an email 10 mins later saying they've been returned. I call back and sure enough they're returned and my rewards would be refunded. They were and I went to use them yesterday and the certificate code wouldn't be accepted and my rewards expired today and they refuse to help at all even though their system wouldn't allow me to use the points before they expired. I lost money and they could not care less. I've had issues with a recalled couch from West Elm so after this issue my family and I will no longer be their customers.. not that they care at all.

Wish there is an option to say no star at all. I have bought 10K furniture on August 8, i picked the dinning table because it was the one in stock and supposed to be delivered early September. 2 months later , the store employee canceled my table on the phone by her mistake and asked me to put the order again. i called them many times, they said it should come at the proposed time which was October 15. Now new update for November 15.. They sent me the bench ridiculously early so i have a beautiful dining room. This company doesnt own their mistakes, do nothing to fix it and dont care about customers. There is nothing i can do at this point except waiting my dining table however this is the last time i will step in this store or buy anything from them. I highly recommend to check alternatives and there are many..

A couple things that bother me: Mikele is always rude—I’ve worked with her a half dozen times and the impression she gives off is that you can’t afford to shop there. Also, now there are cheap notes on the door that say you can’t bring drinks in...sometimes we like to sip our Buddy Brew and browse..really? The other day I walked in and was headed towards the restroom and a blonde lady asked if she could help me and I said no, and she gave me a weird look and said “ok?” as if to say then why are you here. I really don’t like the energy some of the sales staff give off. Very stuck up. Don’t get me wrong...there are some really nice people there (like 2)...but the few that aren’t really ruin it for me. Read the other reviews. Seems like rude staff is trending here. Bad management.

I brought a client into the Hyde park pottery barn that I was doing a complete reno for last week and was appalled by the way I was treated. I approached a blonde Middle Aged woman and asked what swivel chairs were available, she responded that there was one in leather chair on the floor. I respectfully stated we needed upholstery and that I saw an array online. I also explained that we wanted to see fabrics for those options. Her response? -“ Well I don’t know what to tell you, this is what we have in the store”. Before I could respond she turned away and started helping someone else who was interested In some Knick knack. Needless to say, we found swivel chairs and ALL the rest of the furniture we needed at another store. Terrible customer service to say the least.

Called twice this evening asking about a trunk that I was interested in buying online and having my mother-in-law pick up in store. The first woman I talked to told me that they will not sell me the only one they have in store because it's for their display. She did tell me that they would ship it to my house for $300! I told her how upset I was that I am having to call multiple stores about one damn trunk because no one has it in stock at any of their stores yet they have one and don't want to sell it to me. She then says "Well I wish you the best of luck" and hangs up on me. I call back and get another person to complain about the previous employee and to ask what my other options are and she hangs up on me, as well! I guess they don't want my $720.

Love Pottery Barn furniture but the staff at this store is consistent in one area-RUDENESS. I live in Tampa and have always bought furniture and decor from PB but I rather order online than credit this store. After years of walking in and feeling the attitudes of the employees I thought it was finally time to share the experience in hopes that leadership reviews these . I called for help on a few items yesterday and the attitude over the phone is worse than in person-they cannot be bothered with questions. I would really suggest more regional or corporate oversight in the customer experience in the Hyde Park location. I was unable to get the help I needed here so was able to call St. Johns and had everything shipped to my home.

Ever notice that Pottery Barn doesn't show any reviews of their products when you go on their site? It's because most would have a terrible rating. Entire William Sonoma family of companies is horrible. They charge very high prices for cheap Chinese made products and then consistently fumble (even lie) about the availability and delivery date. DO NOT TRUST any date provided by Pottery Barn. It's practically a guarantee that they will miss it by weeks if not months. On top of that, you will have zero updates. Even calling customer service does't help since they are also clueless. Honesty, Pottery Barn has no redeeming qualities --- poor quality products at a high price with awful customer service.

A garbage organization. Placed and paid-in-full three orders almost 7 months ago. Upon multiple calls and follow up attempts all we have to show is the same story "it was shipped. We don't know any more than that. Call us back in month or so". Every call is met with a different excuse. Covid, supply chain troubles, shipping confusion, backorders, etc.. Avoid this BS company and its sales people at all costs. Happy to take 10k of your money. Not so happy to deliver any measure of service or god-forbid your actual paid -for product. If anyone reading this can hold this third-rate organization accountable please do so. They are a horrible, horrible group especially the location in Hyde Park, Tampa.

Rude rude rude. I spent 15 minutes in the bedding section, laser focused, looking at a comforter..pretty obvious I'm interested in this product. No one took the time to come by to assist or ask if I needed any help..there was a sales rep helping one customer the entire time. So, I waited. Finally the sales rep walks over my way with the customer. I'm touching the comforter, looking it over. The sales attendant says, ".if you are not looking at that can you hand it to me?" It was weird and quite rude how she said it. Pretty perturbed, I gave her the comforter and said I actually was looking at it. She finally caught herself and was like oh well I can show it to you too. Rude rude rude.

Horrible customer service and I mean just very inconsiderate! I was returning a couple of large quilts and the sales person told me to go get my car drop them off go park and then come back for the return. Then I'd have to go back AGAIN for my car. I had to park in the parking garage. So I told a different sales person that I was pulling up my car in front to do the return. And I did!! No one cared especially the women who wanted me to walk the mile back and forth, she didn't care. It was like I was doing them a favor just being there. So rude!!!!!! Not one smile or a welcome back. And I won't go back. Dont have to!!

Attempted to come shopping this morning only to be turned away. I stopped by PBK initially to pick up items for my son, then to grab some popsicles a couple of stores down to keep my 2 boys occupied while I continued shopping. Two female employees watched me struggle to open the heavy front doors while maneuvering a double stroller with my two children seated AND buckled in. As soon as I entered one woman says to me “we’re you going to shop here?” I replied “yes” and she told me “we don’t allow popsicles”. Then watched me struggle to maneuver out without as much as an offer to hold the door.

Bought a few pillows from this location, thought I'd make the trip there instead of purchasing online like I mostly do just because a past purchase of a bed and associate said to me please give us the business instead of purchasing online. After I purchased these pillows within four days they were on sale so I contacted the store to see if they would adjust. Management not nice about me returning them to price adjust so I asked for a refund, purchased them online the same evening and will not be returning to Hyde Park location in the future! Work on your customer service skills!!

My friends and I came into the store looking to purchase some potted plants (succulents) and candles. Immediately after coming in we are told by an employee that this is a “place of business” and upon our confused stares she explained to us that we had to leave. We weren’t being disruptive in the slightest and in fact we had just walked in! I do consider this to be due to the fact that we are teenagers and though I was not planning to make a purchase two of my companions legitimately were. It was an unpleasant experience overall. Since when has browsing a store been an issue?

If I could give this store a 0 star rating I would. I placed an order of $5000 worth of furniture in May. The sales person incorrectly sold me a price of furniture and the system ordered duplicate of my 2nd order. Upon scheduling pick up for the extra pieces, no one will come pick it up. I can also not reach anyone to rectify the situation. This has caused me to miss work and other obligations due to being plagued with this staff’s incompetence. Do not purchase furniture from this store, it will end in wasted money and months of aggravation.

I purchased a large, expensive wall mirror on Thursday. On Friday I received an e mail stating there was a customer appreciation sale of 25% OFF on ALL regular priced items. I immediately called the store and was told that they couldn't do anything for me. No price adjustment, nothing was done to accommodate me. This seems extremely unfair. I will not be shopping at Pottery Barn and advise --BUYER BEWARE, whatever you purchase today may be much cheaper tomorrow and they will not help you.

Nothing but great experiences at this store. Was able to purchase item(s) with no issue, and had all questions and concerns answered. Each staff member has been great! Made one return no problem as well. Jenna deserves her own shoutout. She has been amazing answering our hunderends of questions, ideas, thoughts, comments, name and she has handled it for us. She makes going into the store so welcoming and fun for us. Would bump is this rating if I could just because of her.

If you ever get the chance of shopping at this pottery barn ask for the manger Kathy! She is by far the sweetest and most helpful person! I’m a first time mom, got scammed from another crib company and was without a crib one month before my TWINS were born. I called this pottery barn and Kathy went above and beyond to help me get a beautiful crib for my babies (on time!) before they were born. She is a saint, and hope everyone is lucky enough to meet her if you shop here!

Ordered replacement slipcovers on June 6th for my Pottery Barn Sectional. Two of the three covers came at different times, one in July and one in August. The third has never arrived. It is now October 3rd. Numerous calls to customer service and they keep telling me to wait 5 days for them to investigate. The truth is they don 't know where my order is. Managers will not speak to me. They let the poor person in customer service take the heat. Very poor customer service.

Always shop at pottery barn, a lot of my furniture is from there. Walk into this store and HOLY RUDE EMPLOYEE. I am pregnant (so gotta pee all the time) and politely asked where the restroom was or if there was a public restroom within the mall. Blonde older lady with glasses was so RUDE to me and treated me like I was a peasant. I should’ve asked for her name. I would never want an employee like that working in a nice store. Will never return to that store for sure

Rude, Rude, Rude.. I went in there to get help with my wedding registry... they couldn't have been ruder/less helpful When asking information on products i was told "what do you want to know" with a severe attitude. I was looking for the difference between types of towels/sheets/duvet cover options etc.. no help at all...... Pottery barn better get some better customer service otherwise they will be out of business soon.

I've shopped in at least 3 other pottery barn stores. This was a disappointment compared to those. It seems a poor layout to me and weak displays. No greeting from salespeople, 3 other shoppers browsing while the sales staff stood in a corner gabbing. I asked about a specific chair and the clerk waved in a direction and said, "you'll find it over there." I spent 5 minutes or less in this store and won't return.

Delivery has now been cancelled twice on me. This is after waiting 3 months. I have now missed 2 days of work and can’t get anyone to actually help me. I can get people on the phone but no one with any actual answers as to why my delivery was cancelled either time. I feel like this entire company is a scam and I would recommend shopping elsewhere.

Thrilled with my experience- especially with my designer Jessica Weko! She has been expertly helping me elevate my living room and master bedroom. I adore her taste and collaborative instincts, and have been very happy with the work. She is very creative and talented! Working with her has been clear and timely, with high-quality results!

in general it is the worst store to make a purchase I would not recommend it, and I think it is the only store in the United States that does not accept returns, customer service is super bad, they do everything they want to win and not the customer, I will never return to make a purchase in this store…

I will give them a 0 if I could! What a nightmare! Everything is back ordered, waited for months to get some stools that were ruined by the second week we had them and one had to be taken back on the spot cause it was damaged at delivery. Items have been delivered with scratches or broken.

My wife and I stopped by the store looking for a few lamps for our bedroom. Sophia was such a pleasure to work with. She walked us through the options and helped us find a perfect solution. Sophia was patient, knowledgeable and friendly. Thanks for providing us such excellent service!

There is a lady upstairs short blonde hair that was completely rude to us regarding the mask being slightly low on my nose due to falling down a bit. Her tone was completely uncalled for and very unprofessional. Told us to go shop somewhere else! Off to RH thank you for your help

We are looking for furniture and found the chairs and sofas here to be very comfortable. Amy, one of their designers, was very helpful with fabric selection and answering questions. We haven't decided yet but what we found here is definitely on our short list.

Walk in and not one single greeting . No one acknowledged us or offered to assist us with anything . This is not ok and I have a strong feeling as to why . I love Pottery Barn as a company but I will not return to this one .

Terrible!! Waited 3 months for my table just to come damaged and now they don’t have the table anymore!! The customer service is awful… didn’t do anything to make it right. 10/10 would NOT recommend

I telephoned their store this morning and the associate (I won't share her name) was extremely put out by my call. I am going into the store and I will see if I get the same rude treatment.

It has everything that you would need for your home especially the kitchen but there's such a variety and the pricing is very reasonable the employees are knowledgeable and very helpful

The staff at this location does not need to be in the sales industry. They are very selective as to who they want to help. They don't greet all customers only certain customers.

I’m giving a 4 star because I love pottery barn but this location employees needs some lessons on customer service. Majority of the lady’s are absolutely rude and unfriendly.

I love Pottery Barn. This store is a little hard to visit because of the parking. Otherwise, the store is well designed and the staff is helpful and friendly.

I love everything pottery barn lol. The employees are helpful with getting items that are not in store. They have a great selection of sheets and quilts.

The store associate was extremely rude to me. I’ve never been to a store with such poor customer service. I will not support this store in the future.

Friendly and helpful clerks. It is my personal feeling the merchandise selection was not as good as I remember from past holidays.

After looking for a long time, wife finally found a dining room table she likes. Too bad it will be March, 2023 before we get it.

Rude. I called to ask a question and the lady kept cutting me off. She had an attitude and a tone then hung up without a word.

Quality product and the staff is always on top of thier game here. Professional, informative, patient and friendly service.

14 to walk into Pottery Barn just look around. Instantly got kicked out For nothing. I just came to look at candles

So rude. Why? Don’t you work on commission? You guys lost my business. PS: I am shopping for a sectional.

Always a good place to find great things for the home especially around holiday season.

One of my favorite places to shop for home accessories and holiday accessories.

I love the toy section. What else can I say? They have the coolest gadgets

PB sells such beautiful items for the home. I love their kids store also.

Helpful and knowledgeable staff and a nice, well organized store.

High end furniture store.. everything you need furniture wise..

Beautiful store, attentive staff, wonderful holiday displays.

Great store to browse, friendly and helpful team members!

I love pottery barn, but haven't gone so really no stars

Delays in delivery!! Excellent sales personnel.

Great place to shop and find inspirations

Nice Christmas items at a great price.

Good selection. Really great to stroll

Very helpful staff at this location.

Great customer service and product!

Home furnishings at premium prices.

Nice place for home goods.

Top notch. Very pricey

Great Customer Service

good customer service.

Good service

Good place

Nice place