I cancelled my service and instead of sending me an invoice they sent it straight to collections. Its awful to think that they do not even want to deal with their customers directly and have a 3rd party do it. Will never deal with or recommend this company again.

We moved out of the city recently. Protelec was informed over a month prior, regarding our move. The contract that the Sales Rep (Chris) signed with myself, was promised by Chris that I could terminate/or transfer the remaining contract to

I received so many false alarms that I stopped arming my system, I had a technician come look at it multiple times and each time they couldn't fix it and after an hour or two they would just shut off the siren and leave. I haven't armed my

Have been a customer since 2003.I sent email with new expiry date,as I was on automatic debit to my visa.No response for over 1 week.Called on Dec 7th was on hold for more than 15mins Hung up.Left a message.,No response.While on the phone

I called to have a security door system installed in one of my departments in our office, the response was extremely rapid. we had a meeting within days and a quote shortly there after. the pricing was very reasonable however the level of

I called to sign up for a residential alarm system, I was transferred to the "ATI" or "ADI" monitoring centre. 25 rings and then I was disconnected. I can't imagine if I was a customer and had a real emergency. They don't even deserve one

some tech support are not helpful, contacted them because the bypass light is on when i armed our house and i didn't bypass anything, they told me nothing to worry if i don't set the bypass and when i insist that i want that bypass light

I just moved into a rental property which was monitored by ProTELEC... They advised me that if I wanted to monitor the alarm system I would have to sign a 3 year contract... I contacted another local alarm monitoring company who informed

I have nothing good to say about this organization. After cancelling my account I was billed the following month and the month after. Several phone calls explaining the account had been cancelled and requesting a refund for erroneously

A customer for several years now. Always paid annually. I got a monthly bill saying I was overdue, which I was not. I called, several times, left messages, and emailed. No response. I finally asked for sales, and, miraculously, someone

I really like Protelec. Every time the alarm has gone off (usually our fault) we receive a call within seconds and/or security shows up within minutes. Very impressed with their service and have recommended them to friends and family

First contacted them via email because they didn't respond to the alarm being set off. No response. I let it go for awhile and called them. I found out that there's no connection between our alarm and their monitoring service. So

Tried calling this afternoon to change credit card info- over 2 hours on hold and then they hung up at 4:15 I have always been pleased in the past- had their alarms for over 3 years but this is awful Marilyn

Don't get a job with this company and don't do business with them. They're terrible to their employees and don't service even commercial sites for WEEKS despite claiming days. Avoid at all costs.

Poor service, takes security over an hour to come to my house after an alarm... spent 30 minutes on hold when I phoned to Protelec - emergency line. Why am I'm still paying for this...

Polite, courteous and knowledgeable. One of the select few companies out there that cares about their customers and the services they provide. A pleasure to deal with.

Went for battery replacement. Knowledgeable staff. Reception desk is located up a flight of stairs. Didn't see an elevator, not sure if there is one available.

Been with them since 2004 and it's been relatively uneventful. Giving them one last chance to fix a major billing mistake before I switch to another provider.

Poor service and even they do not return call if you have technical problem. I never recommend them. Now we are switching to someone responsible.

one star is to many for Protelec/ADI please take your business elsewhere. I've called 3x to customer service and have been ignored....

Excellent company with reliable tech support and responses Any minor issues were resolved quickly and professionally.

Prompt and courteous service. Having the 'peace of mind' option is great, no charge battery replacement on my alarm.

We switched from Voxcom to Protelec about 6 years ago and have had exceptional service the whole time.

Not recommend! Bad company for billing and service

Best choice in the service of life security

Automated phone number doesn't even work.

Used to work here a great place to wok

Great company good job in the world

excellent company and workers