On Friday November 19th about 10 minutes before this business closed for the day, I called in a panic. The QNAP server I had purchased there about 5 and a half years earlier had failed - it suddenly wouldn't boot; no POST. I had first contacted the manufacturer directly to no avail; they offered zero helpful troubleshooting advice - and in fact stated that's about the life expectancy of the unit, they don't have parts for it, and I should look at replacement options. When Scott Nellis answered the phone at RBC, he was immediately much more positive and helpful than QNAP's US-based tech support. He made helpful suggestions about resetting the CMOS, reseating the RAM modules, and so on. Knowing I needed a migration-capable replacement server ASAP, and RBC couldn't get one until Wednesday, Scott even checked the local competitors for inventory. Fast forward a few weeks of holiday breaks later and today I got an e-mail from Scott - who has kept me up-to-date throughout the repair process - that it has been successful - the DOM has been successfully flashed, and the QTS operating system restored. For all of the time on the phone - including after hours, the email updates, bench time, parts needed, not to mention the expertise and tools to wield them I was charged $90 before taxes. This is a pittance compared to the quality of professional service I have received - both from a technical and from a customer service perspective. Having a server to house all your precious family photographs, important work backups, multimedia and personal files is really nice. Even when backed up online, its failure is disastrous. Having professionals like Scott and Rob at RBC who are exceptionally responsive, and capable, lets me rest easier. I cannot say thank you enough for the truly extraordinary series of events that took place here. I STRONGLY recommend RBC to anyone looking for technology products or services they offer for their home or business.

Holy cruddy mermaid fins a slappin... These people are the best in Ottawa. Went there to build and transfer tower using new 4090 and wow they saved everything but the old 4tb HDD and was able to use my 8tb HDD. Plus my 1tb boot drive. All for 60 or 70 Canadian Yen. Will always go back for help. Went back again on a Friday halfway through the day for full upgrade... Boom... The knocked it right out of the park. These guys are the ultimate best I'll ever see. Everyone else is hot garbage in comparison to rb computing. Wow is an understatement. Update number 1: Went for yet another case upgrade.. To a super tower Thermaltake 900 to house everything and they went into beast mode to welcome the challenges ahead... I know they will do another great job. 20 out of 5 stars... Ultra amazing team!! Update 2 (TBA)

Honestly the best customer Service in Canada. They are so much better than Canada Computers by a Thousand Miles. The products are priced so much more fairly than other retailers and at the end of the day they are not charging an Arm or Leg for their product. For instance I bought the 3 Pack Lian Li Uni Fans for $93.00 before tax and the same product was selling at Canada Computers for $139.99, how ridiculous is that. On top of that Rob is great with customer service. For items I backordered, Rob was always willing to give me an update without any hassle what so ever. The only downside is that they are a smaller retailer so you most likely might have to back order, but honestly the wait is worth it given the pricing and WONDERFUL customer Service. 10/10.

I phoned twice and spoke with customer service (same gentleman). On my first call, he was extremely polite, courtesy and patient. He was willing to wait on the phone for me as I placed my preorder for the 5900x. His patience is a true testament to his commitment to customers. He was very polite, actively listened and provided me with affirmation. Compared to other stores, this gentleman was able to address my questions and gave me the assurance that I needed. His customer service and people skills are astounding and it was such a pleasure to be able to speak with him. Thanks for everything Rob, I appreciate it!

Wow! These guys went above and beyond and further still... I left a voicemail outside of office hours (around 7pm) to inquire about my order. They replied within hours at 10.30pm by email. When I picked up my order they helped me with a minor issue on a product I didn't even purchase at their store, free of charge. They were kind and pleasant, and chatted with me while they worked on my issue, despite it keeping them back a few minutes beyond their closing time. Great people, great prices and local - I'm very impressed :)

Want to give my thanks to the team for putting together my dream system - especially Kendal, Scott, and Rob. The team worked with me from the very start, helping with suggestions, and sourcing all the parts that I wanted that were not in stock. Pricing was very competitive and the experience was better than I could’ve wished for, discussing with the team mostly by email. I’ve had my system for just under a week but it is perfect and I love it. Thanks again guys! Will definitely hit you guys up for my next build!

Placed an order that was supposed to be received quickly, but holiday shipping slowed things down. I messaged Rob every day, sometimes multiple times per day to get updates on my order and he always answered quickly and respectfully. I ended up finding stock elsewhere, and Rob canceled my order no questions asked and apologized for the delay on their end (even though it was not their fault). Will 100% look here again for all of my future PC part purchases. Their customer service really is next to none.

I placed an order from ShopRBC last week, but needed to cancel because I no longer needed the product. Rob has been phenomenal and extremely responsive. Although, I have only found out about their store a week ago, this is definitely leaves a fantastic impression and would absolutely order from them when I need more PC parts in the future! They are a bright spot amidst all the part shortages and brings a level of care unmatched by other online stores.

Excellent customer service and outstanding troubleshooting. If you have any issues with your product, they'll sort it out. I bought a CPU here and thought it was faulty because it wasn't behaving as expected with my ram. I called the manufacturer or my CPU, ram, and motherboard and they all said my CPU was broken. I contacted customer service at rbc and after a few short emails they figured out what my problem was. There was no damaged component!

I at first was not impressed by this company when my order took a while to ship, but to give them the benefit of the doubt most shipping is delayed due to covid related issues. I was however blown away when I sent out a email to support and got a response within 15 minutes! No company I have ever sent a email too has ever been that fast, great job RB computing and I do recommend if you are looking for a great pc parts retailer in Ontario!

I’ve been coming to RB for the last 20 years for all of my computer needs. I’ve been happy with each system built from this store and also with the customer service. For these reasons, this my one-stop shop. I’d like to thank Rob, Sean and Neil for their support and guidance moving over to my new system. I have no doubt that if I need to reach out with any questions or concerns going forward, they will be there to help. Thank you again!

I've spec'd three desktops over several years and had RB Computing assemble them for me. In every case, they have been responsive to my needs and questions, and provided excellent advice. How they manage to route all the cabling so neatly is beyond me. Their charges are more than fair — low in fact in my experience. I recommend them highly. I wonder if Rob G at RBComputing ever sleeps; he responds to queries at any hour.

Can't say enough good things. Rob was great! Provided a suggestion for something I wanted but had never bought before, checked stock levels before I placed the order so i could get an idea on availability, and followed up with shipping details as stuff had to come from multiple locations. Even arranged for inside delivery of an oversize item for my apartment! Overall a great experience!

Product came packaged nicely and the response from staff was great! Customer service was impeccable so no complaints, especially during the busy season and shortage of supplies world wide. Special thanks to Rob G for helping out with product information as well. Site is also easy to use and staff was quick to respond to questions and requests. Would buy from site again!

Best customer service and price ! very responsive + shipped in one day ! they are very daring business and will compete with other cheaper offers in the market. ( TRY THEIR MATCH PRICE request ) meaning if you found cheaper options somewhere else send them a link and they will match that price ! I had pleasant impressive experience and so happy with the deal I got !

Amazing customer service. When there was a delivery date challenge, the company hastily met my e-mail and ensured that if the purchase didn’t arrive on time based on the date indicated during check-out that they would happily reimburse all costs upon a return. It arrived on time but their responsiveness and understanding were exceptional. Will purchase here again.

I couldn't recommend RBC enough. You might pay a little more than their bigger competitors some of the time, but you get far better service and you're supporting a small Canadian business. It's quick and you can tell they care about their customers. I've bought 2 CPUs from them and I will definitely be getting my computer parts from them in the future.

unbeatable service and prices. when no one in canada had the one part needed to complete my build, they ordered it straight from lian li for me and at a very reasonable price too. customer support was always there when i had a question and replied sometimes within seconds of sending the request. service like this is very hard to find these days.

I had the most exceptional customer service experience from the team at RB. This is the kind of experience you hope for from any retailer - they were patient, honest, understanding, and presented clear options for me. The service I needed was on the spot and fast. I’ll be recommending this spot to anyone who needs computer support. Thanks RB.

I ordered a CPU through RB Computing, as I live in B.C. and it ships from Ontario we ran into a snag with Canada Post misplacing the package somewhere along the way. Customer service was very responsive and helpful throughout, and was able to work with CP to get my order to me. I would recommend them and I'd be happy to buy from them again.

I ordered my projector on Monday and it was at my house on Wednesday. Super fast shipping and only 9.95$(for shipping)! The price was the best that I could find on the web and they answered my questions immediately through email, even on Sunday night. I am very happy with them and would definitely shop there again.

I haven't bought from them too much but I definitely plan on buying from them more in the future. Their customer service is top notch. Anytime I had a question or had to change something in my order they were quick to respond and were always happy to complete my request in a timely manner.

Great pricing with the price match option they have. Awesome customer support. I had a package that went missing and they helped me find it back and filed all the claims for me. Rob was really helpful throughout the whole process and made sure I felt at ease. Would buy again from here

Needed a new computer and they were able to build me one that perfectly suits my needs at a really reasonable price. When a small issue arose they took care of it promptly. Everyone is extremely friendly and helpful, I'll definitely be using them again for any future computer needs!

Like many people I've been trying to get a hold of a GPU. I placed a backorder for a GPU back in Feb 2021. I recently had to cancel my pre-order with ShopRBC only because I managed to snag a GPU elsewhere. While normally it can take a while

Here's an example of the service you get when shopping at RB Computing. I was looking for particular parts for a very long time, as they were out of stock everywhere for months. I decided to email the ShopRBC website to enquire when stock

My first experience ordering from RB Computing has been fantastic. I emailed a few questions as I was new to using the site, and Rob Guella replied back immediately with all the answers. I ordered my ereader and cover on Monday (which was

Just wanted to take the time to share a review. Unfortunately due to computer issues I was double charged and had selected the wrong parts, This was around 11:30 PM at night. However Rob got in touch with me in less than half an hour and

Brought my PC in with what turned out to be a dead CPU. They troubleshot the system to find the problem and learned about how I use it to make the right recommendation for a replacement. Very fair pricing both for the parts and labour.

Emailed the Ottawa location regarding a PC component, and the staff responded quickly, and helped me find a component that would work for me that they had in stock (GPUs are hard to find). Ordered it online, and chose shipping, but the

I dont like posting negative reviews, but this store shipped me a defective mobo and the reply I got was that it was physical damage, my fault and they wouldn't do anything for me, even though I saw it at unboxing. I Awful policies.

I have to say I'm very happy to hear that we have a local Computing shop here in Ottawa that genuinely cares about the customer experience. I've purchased a few things here now and they're always been fair, responsive and flexible

Rob and his staff have always been friendly and knowledgeable, and communication has been fantastic. Items are not always the cheapest but close, however the service makes up for it. Have been shopping here for over a decade.

Amazing Service, Great prices. These guys did a high end custom build for me and they did not disappoint. Very professional and helpful and the build came out perfect. Will definitely go here for all my computer needs.

Over the years I've delegated my PC component purchases to various different manufacturers. Of all of the different vendors that I have purchased from RB Computing has been the easiest and best experience yet.

I've never been more confused about a site's layout and what's in stock. There's no indication for what can be seen easily as being back ordered. Nor is there any notice from anyone on the ETA of products.

Ordered a custom PC here and it turned out great! Price was very reasonable for the high quality of the build and level of service they provide.

Called in and had my computer repaired and back at home that afternoon for way less than I expected! Knowledgeable and helpful service!

Great experience, great communication, anything to say they deserve 5 stars for my transaction.

I've been getting builds and support from these guys for the last 2 years. #1 in Ottawa