I got bit by a squirrel (don't ask - long story)! I then walked to this Rite Aid as it was the closest one to the scene of the attack. I asked the pharmacist if they gave tetanus shots. She didn't seem to know and asked someone else. They both said that they didn't do that here and sent me to the nearest hospital. On the way to the hospital, my boyfriend and I were nearly assaulted by a man with pliers and a phone receiver. Thankfully he missed us and we continued to the hospital. We were surprised that the hospital was surrounded by an iron fence and took a while to figure out how to enter the building (and to verify that the hospital was actually open and in working order). Once inside, I was afraid beyond any point that I had been in a long time. I would have rather gotten the tetanus shot from the plier-wielding crazy man we had encountered on the street than to deal with the insanity we experienced inside. Two and a half hours later, I had received my Tetanus shot and also a prescription for antibiotics. This morning I went back to this same Rite Aid to get my prescription. There was a different lady working at the pharmacy than was there the previous day. This lady was very nice, knowledgeable and genuinely concerned about my ordeal which was the opposite of the assistance I received from the previous employee. After hearing about my crazy time at the hospital, she asked why we didn't just come to the this pharmacy for the Tetanus shot instead. I then informed her that I HAD been there and was waited on my someone who wasn't very competent in her job. Morel of the story: Don't get bit by a squirrel. Also don't believe what they tell you at this pharmacy especially when squirrel-related attacks are involved.

Easily one of the worst Rite Aids in NYC, and perfectly exemplifies the kind of adversarial relationship that exists between RA and its customers. I've lived in this area for nearly 2 years and while it was never great and always understaffed it's somehow gotten even worse in the last year. When you enter this store you're walking into the first circle of hell. If you're thinking you're going to pop in here and grab something quickly, please let all the hope drain from your spirit. In terms of toiletries, what hasn't been locked up is constantly cleared out and infrequently restocked. And should you need something or maybe two or three things behind the glass, may god have mercy on your soul - you're going to be pressing the call button over and over again for minutes on end while the poor guy they've got unlocking and relocking these cases trudges through the aisles hating his life. Why RA implemented this approach to getting the products you need is beyond me; apparently it was to stop shoplifting, but a corporate entity as large as RA has the margins to account for those kinds of minimal losses. It really just feels like they're trying to make the shopping experience as draining, inconvenient, and inefficient as possible. Once you've got all your items you'll be made to wait in a long, slow-moving line for the registers, which are almost always being run by one sorely overworked person. Come here only if you're too weak and sick to take the bus to a CVS or your local deli/pharmacy doesn't have something that you urgently need.

I've lived across the street from this rite aid about 10 months, only had good things to say about it until now, but the recent decision to remove the self checkout registers has completely changed the experience. The ideal of a rite aid is quick service but in spite of removing 4 self register counters they usually only have one person on cashier at a time.... I personally don't have the patience for a 20 minute wait in line every time I want a candy bar or bottle of water and have now found myself walking in and grabbing things only to drop it when I realize the line to check out is half the store long... The staff are all really nice and I'll still go for certain household good but will be heading to the local bodega for little things for now on :/

The pharmacy department is TERRIBLE here. Every time I come I need to wait... prescriptions I've had to pay for here, were no charge at walgreens.... I switched my stuff, and my fault I forgot to switch my son's stuff. It was ordered by Dr Thursday evening... I came Sunday, they told me they didn't have it. (Medicine needed for school).. but no one.called me. Today is Monday. I got a text.at 6pm that the prescription was ready, I got here at 610, waited till 615 and was told I had to wait 10 minutes. But I got a text it was ready. She has to count it out. IT TAKES 10 MINUTES TO COUNT 30 PILLS?? I've got stuff to do and I'm never in and out of here. Going to call Dr today to switch to walgreens before in forget. Wish there was ZERO stars.

Don't even bother. Everything is locked up and the security guards are stretched too thin to help anyone. You have to wait 4-5 minutes per product you need to buy. So the whole ordeal of getting just some essentials is minimum 30 minutes. The money this Rite Aid is 'saving' in theft avoidance is likely less than the business it is losing because people cannot actually buy anything here! I either go somewhere else or having to order from Bezos, which I hate to do. If you can manage to actually pick up any products, the line is 10+ people deep at all times. Same with the pharmacy line. Best to commit an hour if you need to go here. The staff is nice enough, it just seems like poor management and an understaffed workforce.

What everyone is saying about this place is true, it is a pure mess. Today they had a have a sale one ginger ale but when I went to pay for it but the price was different and when I brought it up all she did was point out the normal non sale price, 3 time without even answering or looking into it and this is the second time I dealt with the rudeness there. It wasn't a big price change but it's just the principal of it and the face that she clear didn't care to do any part of her job makes me wish there was a Walgreens being build because I would go there in a heart beat, that place is only in business because they are the only option honestly.

I don’t usually leave reviews but, if I could leave a minus star I would. The pharmacy here is trash. The workers are rude and have no customer service skills. They act like they are doing you a favor when it’s what they are being paid to do! I have been forced to use them because this area has limited pharmacy and drug store access. If you can avoid them please do it. You’ll be doing yourself a favor. The store itself is also bad. Everything is locked due to theft. It takes forever to get someone to help you get a product that is locked. There are long lines and general poor attitude demonstrated by staff here. Again, avoid them if you can.

Avoid at all costs. The worst Rite Aid and pharmacy in New York. So much stuff is locked up. The employees are very, very slow. There is usually only one working the register, even with a really long line. There are no self checkout machines to speed things up. Even the pharmacy is bad. I dropped off a few prescriptions a little bit before closing, the said it'll be ready at 9am the next day. That's fine. I show up after 2pm the next day and it hadn't been filled yet. They said it would be ready in another 15 minutes. I needed to get to work! I already spent a few minutes in a long line and had no time to spare.

I’ve been going here for years and no issues but today I was told I couldn’t by my sick 11 year old son medicine because I needed state ID. This is the first time I’m hearing of that and it’s ridiculous. Thankfully the grocery store across the street had the medicine. So a Pharmacy that sells medicine can’t give it to me but the grocery store can … Interesting. Shoutout to female cashiers with the nasty attitudes when I tried to ask how long this policy has been in place. If you don’t like your job get a new one don’t take it out on the customers.

Unfortunately I think imma have to ditch this pharmacy. At any given time it’s more of them behind the counter than us on the line and it still don’t matter to them. Their work behind the counter is obviously more important than us waiting on line. I’m usually in a good mood right up till I join the line. I had to leave the line today without my prescription because of the wait time. I’ll just call my doctor and see where else I can give my business to. The best thing about 960 is the bumpy parking lot. I wish I could give them a even lower score.

The management skills is horrific!!! They’re Rude and Abrupt. There’s a woman in there about 511 she looks very unclean she’s very abrupt with her responses. It’s a shame when you’re on people refuse to be professional and cordial to the customers who were raised and or reside in the neighborhood. Thank goodness for the neighborhood gentrifying. At least then they’ll change management and the new employees will greet you with a smile or offer assistance. Very sad.... They will wonder why they no longer hold the position they now have!!!!

I wrote an earlier review when upset and am revising it. I have postpartum depression and need my medication to function. I was sent home with a bottle that said 30 when there were only 2 in there. I tried to speak to the pharmacist about it, but she was dismissive and refused to talk to me. I can’t fill the medication elsewhere because it’s illegal to refill for 2 weeks. So I’m stuck without the medication I desperately need because either someone took from my bottle or the pharmacist incorrectly filled it.

Horrible customer support, non existent service. i have to reach out multiple times to make sure my prescriptions go through because they don’t at several occasions although everything would be confirmed from my doctor’s. Everything is locked up, you need keys for even the milk and drinks. There’s just one cashier at all times although the line might run all the way back to the pharmacy. Very unsanitary and unwelcoming. Sad we only have this pharmacy in the area, we need more competition

Always a shopper at this store. The pharmacy services are bad when there always a long line. But I always go to this store. Until one night i went to get cigarettes and a large big black dyke woman as a worker became very disrespectful because she wanted my ID before she even looked if there was cigarettes. It was just here tone like I have to give it to her now or she won't sell me cigarettes. Now I would understand if I didn't have ID. But I did. I would never go back there

This Rite Aid is by far the worst pharmacy I’ve had. Every time I try to pick up my medication there’s an issue, without fail. Yesterday, I was told that their fax machine wasn’t working, which was why they didn’t have my meds. My doctor doesn’t even send faxes! It might lure you in with better hours compared to local pharmacies, but those places care about people and their health leagues more than this place does. Give your business to a local pharmacy that cares instead.

This is the worst rite aid! If you can please avoid this place. Everything is locked up an you can’t find anybody for help you get anything from the locked up shelves. The only good thing about this place is the parking lot. The lines are long and the workers are less than professional. I usually shop at Walgreens but they didn’t have what I needed. Only one lady there seems to care, she may be the manager. Sad place. Wish I could give this place a zero .

*This is specifically to the pharmacy and not the overall store.* Hours online may not reflect their actual hours. Says the pharmacy opens at 8am and I’ve called numerous times with no answer. Either they’re not open or a “valued customer” is being ignored. On anything else I wouldn’t be bothered so much but this is a pharmacy. They’re playing with ppls medications and lives! I shouldn’t have to beg them to answer their phones.

Unlike Manhattan, many stores in Brooklyn discriminate against my service dog (a Black and White Staffordshire Bull Terrier often mistaken for one of the over 20 breeds called Pit Bulls) was allowed in, the staff was nice and friendly including the security. The store was well stocked , I don't understand why so many negative reviews the service was like I have come to expect in Rite-aids everywhere and that was GREAT.

I was not impressed with most of the workers at this Rite Aid, I was inquiring about the cost of a Blood Pressure Monitor, and as polite as I was, is as Rude the staff was, and after being transferred back and forth for minutes, I was fortunate enough to reach this one Angel, who took the time to assist me, the one Star I gave is for her, other than her service they should all be working elsewhere

Got out work and came here 30 mins before they closed and was turned away by a big black man with neck braids and glasses saying the store is closed . I told him it’s 30 mins left he said that all stores close 20 mins early.. That’s a lie I been going there since they opened been there 10 mins before the store closed.. If you don’t want to work find a new job . Fix this makes no sense

I’ve been going to this rite aid for years never really had any issues besides their rude and annoying security guard but now one of the staff watched me and my friends as we were looking for what we needed and called security to floor over the loud speaker for us and I was just hurt and embarrassed and then she had the nerve to say “why are we over here looking so suspicious” really

Literally tried calling the pharmacy 10 times in a row and no response except for the automated service. Just had knee surgery and I was trying to see if they had my prescription in stock. It's only when I pressed the button that I was calling from a doctor's office, they picked up.This is unacceptable, if you all don't want to answer the phone at your job, find another one.

Slowest service on earth, how do they get paid to work lol. I never come here before work I spend my money where they are awake and ready do to their jobs lol. Line is at 8 people on an afternoon.. like what is going on in this wrecked Rite Aid I usually don’t say anything but I’ve seen it like this an entire year now lol. No one checks in on this place? Clearly

Very obnoxious and rude cashier. I went in to buy condoms with my girlfriend, and instead of just doing his job, the cashier decided to examine the brand I was buying and show it to his co-worker, before asking me snarky questions about it. I told him to just let me pay, and when I was leaving he told me to "enjoy." Incredibly rude, especially in front of my girlfriend.

I agree with other reviews. Costumer service here is really bad. No one greets costumers and they always seem in a bad mood, including management. I stopped going to the pharmacy to get my prescriptions because staff is incompetent. The waiting times are ridiculous. I try to avoid going here. It's always a bad experience when I go. The only pro. Is the parking lot.

I will never go here again. The website said they were open. A guy standing outside told me they were closed. They looked open. Once I went inside he started telling me off, and asked me if I was deaf. Whoever manages here should post when it’s closed on their website, and have a better training program for customer service purposes.

This Rite Aid isn't the best of the lot for sure. The staff are generally nice and cordial(not the Pharmacy)I think it really just needs more staff and a really good Manager. I see alot of people talking about items being locked up? Well have they ever asked themselves why? Because people go in there and STEAL that's why.

This has got to be the worst pharmacy in Brooklyn. They always mess up their records and have no idea what’s going on. They cause me nothing but inconvenience every time I need to pick up a prescription. I use them because I live so close but I’m going to find an alternative. Save yourself and go elsewhere. Seriously.

The worst rite aid ever they are soo incompetent they have no people skills the are not efficient i never get anything on time they don't know how to do ur job they expect you to,do there jobs for them i think they should shut it down ain't no way thos girls are certified or trained shut it down they are garbage

Not from that area but I was passing and needed some stuff. I was in hurry. Rushed in and I was greeted and helped by an awesome employee. He was literally running around with me and finding me stuff I needed and then ran to self checkout and checked me out in no time. I would give 6 stars. They are the best!!!

This place is literally the worst rite aid I have ever been to. Long lines, extremely rude staff. Every experience at the pharmacy has been terrible and the staff cannot be bothered to help their customers! Switching even though this is so close to my house. I'd rather go far for better customer service.

This is the worst store you can go to. There is only one cashier available and the line to pay is always super huge. All the important products are locked and they never have people available to open it. Company like rite aid only care about making money while giving the people bad service.

This is the closest pharmacy to my place and they offer a nice variety of products. It's worth it to join their rewards program, because you can get nice deals. I also follow their Twitter to be aware of when it's the best time to buy some products that I need - the discounts change weekly.

NGL THIS HAS TO BE THE DUMBEST RITE AID I’VE EVER BEEN TO IN MY LIFE. THEY LITERALLY GOT ROBBED IN BROAD DAYLIGHT. EVERYTHING IS LOCKED UP. WANT A DRINK? GOOD LUCK, THEY’RE ALL LOCKED UP. EVERY TRIP I END UP SPENDING TWENTY MINS IN LINE. TIME IS MONEY, YOU WILL LOSE IT IF YOU SHOP HERE.

Called the pharmacy, the woman never announced herself or anything, I had to ask "Is this the rite aid Pharmacy?". She replied "hold on"(no please!), as if she was transfering me. I remained on hold for over 15 mins before I just gave up and hung up the phone. ABSOLUTELY HORRIBLE!!!!

I came to pick up my meds. first off im a nurse so customer service is everything for me I said goodmorning, pharmacist said nothing, she gave me my meds and the directions on a piece of paper threw it in a bag with no explanation. thank God i am a nurse. lose the attitudes.

They suck...All of them, every time, all the time. I've only filled prescriptions there out of desperation several times and it's always the same: horrible customer service, lack of knowledge and they NEVER can give a decent approximation of when scripts will be ready!!

Horrible service. Two of the self serve machines wete stuck needing assistance all the while there are 3 employees in the store, two of them laughing with another customer, the machine constantly saying "waiting for assistance". Apparently one of them was the manager...

I went to this pharmacy about 6 weeks ago to pick up my medication. I must have stood on line for 40 minutes during the day on a Tuesday. I would say if you PMD calls in a order let them call it in somewhere else.... The workers are ghetto as a duck. Just Rachett

This is NOT a 24 hour pharmacy as advertised on Google or on the store signage. It's a 24 hour Rite-Aid. There is a difference. I know that now, having sent my hospital discharge medication here and then being in pain and unable to pick it up until the next day.

I use to like going there to buy my beers and stuff for the house I use to spend 150 a week till the manger saw that I was Spanish and asked me for my ID then asked for my passport asking me if i finished school worst rite aid in newyork the manager is a RACIST

This is probably the worst pharmacy I've ever been to. They constantly fight and yell at you. They will never help you with your insurance. I've seen elderly customers waiting hours for their medication with no one to help them. Use some place else if you can.

This location might as well be closed 24/7 because they NEVER answer the phone at the pharmacy. I’ve tried multiple times to refill my prescription and it just rings and rings. Rite Aid really should close this location or tell its workers to start working.

always a long line, staff can't be more unconcerned and I once got an ear drop medication on which Rite Aid wrote as instructions: Insert one drop in each EYE!!!!!! I’m back years later and it’s still terrible. The staff are playing around in the pharmacy!!

Pharmacy lines always long, switched to cvs. Always only 1 very slow moving cashier, never the same very slow moving cashier. But always a slow moving cashier. My refills have gone unpicked up Bc I've waited in like more than 15 minutes and just had to go.

This rite-aid has gone downhill. Everything is behind locked glass, security is ramped up, and it's just a PITA to buy most things lately. More better to order off of Amazon. This rite-aid is in rough shape . Not sure how they're still making money .

Terrible customer service at the pharmacy. Unprofessional. Bad attitudes. There's always issues with refilling your prescription. Multiple customers are always at the pharmacy cashier - no respect for people's privacy. Swith pharmacy immediately!

Awful pharmacy. I was not allowed by a guard with a dog smaller than Midium size and I did not buy the medication I needed. So this is not a friendly place and pet friendly. you need to hang flyers on the door that dogs are not allowed!!!!

Condescending pharmacist talked down to me and was completely unhelpful. I would not recommend anyone use this pharmacy. I was completely ignored when they asked questions and the pharmacist could not be bothered to help in any capacity.

Nadalie, at the cashier desk is amazing. Most of the time there are multiple people and it takes so long to buy a simple thing. It was literally just her and the line moved so fast. Hope rite aid knows how lucky they are to have her.

Truly the worst. Nobody works here, everything is locked up. If they weren't a pharmacy this place would be out of business. The only pro about getting my medication filled here is that they sell redvines and those are hard to find.

This place is the worst. Everything is locked. Waited 8 min for milk! After waited another 20 min to get on line at the pharmacy. Understandable. Then they told me I needed to wait 30 min to receive the prescription. So I decided

Long lines. No one picks up the phone so can’t fill prescription ahead of time. Unresponsive. Unsympathetic to patients needs. Really not the pharmacy you want to go to if you have regular prescriptions that need to be filled

The worst rite aid ever employees are very rude and the take forever to open a lock from any item the other day i wait 15 minutes for someone to open the refrigerator lock and that every time i come here and only one cashier

Sunday 25. 8pm. Cashier was unbelievably disgusting. Was eating popcorn, was using face time, didn't say a word...nasty customer service. Will never shop in rite aid ever again. Honestly 0 stars. Close this store.

AVOID this place. Took an HOUR to pick up a simple prescription. Overall this is not a convenient place to shop. Everything is locked up, half the store is out of stock, associates are understaffed and slow.

I called no less than 20 times over three hours and the pharmacy never picked up. I finally called the store itself to see if perhaps the line was just malfunctioning and someone picked up and hung up on me.

Very rude and impatient staff. I have used the pharmacy services twice and will not be using a third. Sticking to the pharmacy closest to my work in Manhattan. Thank god for Walgreens - Do better RiteAid

The waiting is usually very long here service need improvement when you need help or ask for help they don't even want to help you. Anyhow need improvement specially in the pharmacy waiting is suck

This is the worse rite aid I ever been too. The lines are ling, the people extremely unprofessional and will do whatever they can to get out of doing their job. Will not spenf another dollar here

I should give ZERO but unfortunatelly I can't. Disgusting place/lazy cashiers + very nasty big black security guy who thinks I'm the owner of the place and I can do whatever I want DONT GO THERE

You can call this pharmacy for hours, yes hours, during normal business hours and not get anyone at the phone. In person they’re polite but depending on this place for your medication is awful.

If you wanna talk to the Pharmacy press "4;" calling from a Doctor's Office. Hopefully that's not illegal, but it's the only way they pick up. Very nice when you can actually get ahold of them.

The absolute worst staff. All around rude. Advice for the workers there: If you don’t like you job, leave. It’s inappropriate to treat costumers in the manner that y’all do. It unprofessional.

I’ve been trying to pick up a prescription for 3 days now. Every morning, they tell me to come back in the afternoon after 3pm and every afternoon, they tell me to come back the next day.

Waited in three lines for an hour just to be told my prescription wasn’t ready and they’re going on a lunch break. If you value your time at all do not go here under any circumstance.

This Rite Aid frequently closes without notice or reason. I have been denied entry three times by a gruff security guard without any information about when they might reopen.

tarah and stephanie are the worst managers I ever seen very disrespectful and and always has attitude and this rite is horrible and the best cashier is sheema best one there

Kayla is a wonderful employee, helped me find an item was very cheerful and pleasant. Definitely a keeper and person you should retain some employees there are not so nice

I came to collect my medication and needed to use the bathroom. Security said they misplaced the key. Manager said staff bathroom is messed up. A public business. Shame

That ugly freaking customer lady thought l was stealing a plastic bag of water and came to check my scanner machine. She said after all everyone steals. She's crazy!!!!

Told me to wait 20 minutes. Still waiting and it's been well over an hour +. I get that you have to wait, but just keep me posted or tell me it's going to take a while.

Pharmacy is terrible! I’ve been waiting over 3 hours for my prescription.. everything is locked with no one to help you. They have more security than store staff! Sad

The worse pharmacy I’ve ever been to. They never answer their phone and you’ll have to wait about an hour to get your prescription even if you are the only one there.

The store stay stocked with an aarray of products. but some of the workers to lack people skills. just get them some training they should be fine after the training.

The rude cashier didn't want to sell anything because I don't have an american ID. Im a turist and usa accept my id but this racist woman didn't. There you go...

It's a curse to be having to deal with this pharmacy. I read the reviews before going there and 4 years on they still the slowest in probably the whole universe.

People always mention CVS and Walgreen's but I am a fan of Rite Aid. This one is especially great. Open late. Free parking. If I could give 6 stars I would.

They take forever to restock item like there gift cards. It been looking empty for the pass 3 months now. I'm always have to walk to Walgreen to get them.

I don’t think I’ve ever come here and something is ready. Service is bad and pharmacist is always rude. Too many other options to treat people like this.

This pharmacy s u c k s. I've had doctors call in Rx multiple times and every time I got there it's a different excuse as to why the Rx isn't available.

Went at 10:30 pm and were denied entry, security says store is closed for the night, despite posted hours open till 11 on the door and on Google maps.

Don't bother shopping here. Everything is in locked cabinets that require an employee to open, and there are no employees around to open them for you.

They don't want to refund me for a Google play card I bought, is this correct? I bought the card, but I really need a card for the App Store (iPhone).

Wait in line at the pharmacy for 20 minutes to find out they are ouy of Sudafed and any generic equivalnt. How does a place this big even run out?

They take forever at check out. Lines are very long, the staff is rude and completely inefficient. They need new management and employees ASAP

I don't know why other people rate this shop poorly. The prices are good, as is the selection. You can even get chips, drinks and ice cream.

The employees & ESPECIALLY the security guards are rude as hell !! This has to be one of the only horrible Rite Aid's I've ever shopped at.

Pharmacy is always full in the afternoon/evening. Best to go in the morning . Don’t even bother calling them, they don’t answer the phone

Horribleee costumer service in the pharmacy department!!! I’ve been calling two days consecutive and they just ignore the phone calls

How you always got 1 person at the register and 6 people on line. Not one time. But every time I go here. I'm switching my pharmacy.

They never answer phone and if they do they allways have a attitude. I hope yall sick parents or family members get treated the same

Very terrible location. Called to ask about if they have an insulin. They put me on hold then after 8 minutes hung up on me.

Why do you refuse to answer the phone? It’s incredibly frustrating needing to speak to a pharmacist and never being able to.

This well stocked Rite Aid has good service & fast cashiers. Also, I got my Covid shots here & it was smooth & pain-free.

Nice atmosphere ... kind & very helpful associates ... also, carry a fairly good rotation of sales on almost everything.

This lady was on her phone for 30 mins while this line got crazy and still is not helping thisnis an regular occurrence

Long lines only 2 cashiers on. A Friday night amd no cash back... Worst rite aid i have been to... Never going back...

The customer service is the worst i have ever seen ! The Maneger doesnt know what shes doing the need new people there

Horrible service security do racial profiling… Staff playing holding conversations while doing tractions ….