Like many have said on here I would give this place a negative rating if possible but google is a bit nicer than I. Riverside Funeral Home was one of the worst experiences in my life and my families. We went here to start the process to put my grandmother to rest expecting to encounter a smooth process like we had done many times in the past at other funeral homes and instead encountered a little piece of hell on earth. They first put us through the ringer making us go through a third party to obtain the insurance money needed to pay them for their services which we have come to find out could be an illegal process from other mortuaries. While that took almost a week leaving my grandmother just floating around instead of starting the process to put her the rest they were also EXTREMELY RUDE TO OUR FAMILY DURING THE WHOLE TIME! While proceeding to take our money for their terrible service they made the process extremely hard and unbearable during an already hard and unbearable time. So then an uncle of ours volunteered to pay the bill until the insurance money came in. So you would think they would welcome you with open arms and take your money but no they treated my uncle like trash while he gave them his hard earned money to boot. My uncle who was terminally ill at the time could not believe these people were even in business after that. My family filed a claim against Riverside Funeral Home with the Attorney General for illegal practices recently. The investigation will take some time but the actions were taken. And when we went back recently to receive some funds for services they never even tried to provide for us the owner CHARLES FINEGAN the OWNER came to the room we were in to curse at us and ask us how dare we file a claim against his terrible business. He even dared us to go on T.V. stating "He likes to see himself on T.V" and "You don't have firm ground to stand on". This guy and his staff are grade A scum bags out their for your dollar and not willing to even give you a smile to work for it. They pray on weak people at a weak moment and are no better than your neighborhood crooks. As you can see from all of the 1 star reviews and the five star review that the owner probably wrote himself this business is not worth the used toilet paper they use to you know. Don't let them get another dollar of your money and continue these malpractices and deliver the worst customer service known to man. If you feel like being belittled, swindled, and treated like crap go to your local pawn shop instead.

Edit: I really find it "entertaining" that there are responses to all of the positive reviews, even the ones that are star reviews only. Yet, no one is taking the time to respond to the customers who had poor experiences. Lesson learned. We went with Riverside because my mom had said that if anything were to happen, she would chose them because they are the cheapest. Definitely, dont go with the cheapest after the death of your loved ones... They deserve more than the disrespectful way our mom was handled. We did not have a great experience with the death of my mother. She passed while in the hospital and I flew from Florida on the second day after her death. I spent a week in Albuquerque trying to help my family get everything lined out. Due to paperwork issues with Riverside filling things out incorrectly and not having an understanding of how to process a payment from a multibillion dollar insurance company trying to do a promissory payment so that things could move more quickly, when I left to come home, my mother was still in the hospital morgue. They do not help with writing or arranging for an obituary to be written or placed in the paper. The death announcement cards were a picture, her name and dates of birth and death, and a poem we provided. Then on the day they scheduled for the viewing, they had taken her out of the freezer, and dressed her, then allowed maximum of 30 minutes for my 90 year old dad to say goodbye to his wife of 45 years. During the time he was there with her, the way the positioned her body, it started looking like she was literally melting... (And to make it worse, each time calling or going into the front desk, the one woman was unwilling to do ANYTHING, claiming that we could ONLY deal with the woman who originally helped us... Wouldn't even hand us a paper that we needed to take to the insurance company for the 3rd time... pretty awful.) In total it took 3 weeks to get my mother's ashes back. Definitely not a positive experience.

The death of a loved one is never easy and especially difficult when the loved one is only 31 years old and his death was not anticipated. My sister made the initial call to Riverside Funeral Home in Albuquerque, NM to plan the arrangements for my nephew James A. Ortiz's funeral. The associates at Riverside displayed an extraordinary attention to detail. They started by explaining how the process would proceed legally since my nephew was not married and had minor children. In addition, they were very transparent when it came to the sales process and provided us with various options to meet our financial resources and provide my nephew with a respectable tribute to his life. Being raised Catholic, I did have some reservations about cremation and the process; especially after hearing about some stories in the Houston area about a crematory was cremating multiple bodies at once and families were not necessarily receiving the ashes of their loved ones. However, after the private viewing, Terry C. Dise showed great care, compassion and empathy by taking us on a tour of the facility. He explained the process and how his body would be tracked from the time it is prepared for cremation, placed in the retort (cremation chamber) and how the cremains would be removed from the retort, sifted, secured and returned to the family. Prior to us leaving, Terry made some recommendations about the jewelry that my nephew was wearing and recommended that it not be cremated, but rather placed in the urn with the cremains. The day of the service Terry C. Dise and Greg McKinnis arrived with my nephew 15 minutes early and made sure that everything was perfect prior to the remainder of the family viewing my nephew. The funeral was perfectly executed. The staff took great care of us and showed a considerable amount of empathy throughout the week from the time the body was received to the time the cremains were returned. Gloria & Reese Witherspoon, Albuquerque NM John Trujillo, Houston, TX

Unfortunately I wish like a lot of others I could post negative stars. I was traveling from Iowa to Arizona when I suddenly lost my spouse. When I called about death certificates Josh had told me the person handling my case would call me back right away because they were already sent out. Two days later no call. So I call again and talk to Josh who hung up on me. So I call again and Josh says Oh yeah the death certificates weren't sent out. I understand things take time but they weren't even ready yet. It has been a comedy of errors from the start. I've had to deal with the medical examiner's office directly because I can either get no call back, the person who requests to talk to me then refuses to, or I get misinformation. And the owner who keeps saying his staff won't be disrespected, it goes both ways. Perhaps a customer gets upset when incompetent people are handling their case in a situation where emotions are already running high. Perhaps spending a little time on continuing education would be an invaluable asset to your company.

After my mother passed away, I had to quickly find a funeral home. It was difficult because it was a weekend and many of the funeral homes were still recovering from the pandemic and did not have space. Plus, costs were high. I had read some negative reviews about Riverside and was hesitant to use them. But they responded to my calls and seemed to have the most reasonable prices. We were only needing to cremate my mother, having other funeral plans in place. I writing this review (I have never written a google review in the past) as I want to express my sincere gratitude for the impeccable service I received, particularly from Jazzmarie. She was kind, respectful and responsive. Though she was informative, she did not try to upsell or talk me into anything additional. This is so critical during such vulnerable time. I am so grateful, I wrote a personal review that I hope is shared with her manager. Thank you, Jazzmarie and Riverside!

This place is a nightmare!! I can not believe the horrible things families have to go through with them when loosing a loved one! We had my uncles services here at Riverside and the day of the service his cremations were nowhere to be found! Then to top it off we had to continue the service without the cremations present!! After his service was over they all of a sudden found them!! Who knows what kind of business this funeral home is running! It is not a professional place of business at all! The nerve of them to have families go through their unprofessional characters is wrong!! I also bought my uncle a rosary and told them to put it in with his cremation they not only disregarded what I told them to do but also didn't call us to say it wasn't done! I had to go pick up the rosary myself!! Please do not use them! They should not be causing troubles to families that need them the most during the time of loosing a loved one!

My sister died at the ending of August and we still haven't received a death certificate. They said the doctor filled it out wrong but how long should that take to correct. Then they said the doctor was on bereavement will i am sure she is back by now. Also as far as keeping us updated it was myself initiating the phone calls for the update. Every time i called my case worker had just left, or was off or was on vacation or with another family. Gosh you would think someone else would be able to help in case one of the case workers died who would know the status on all of their cases. Hmmm you would think a funeral home would be a little bit more thought out in case an employee passed. I have even talked with a manager and that has been over 2 weeks and still nothing. Well its just my experience and had to share our frustration that we can finally get complete paperwork closure. The emotional will never be quite complete.

One star because I can't give them negative stars. Worst experience. Lupe Willits was the contact my mother was assigned. I dealt with her because my mom was in no condition to manage the arrangements and Lupe was beyond useless. She wasn't helpful in any way. I had to ask her if they provided anything like water or coffee for the memorial (they don't). I had to ask her about keepsakes and she just sent a pdf of what they offer. I could never get ahold of her when I called and she returned calls days later if at all. Email communication wasn't much better; sometimes she answered questions the first time, sometimes not at all. My stepfather pre-purchased his cremation plan and Riverside had some crazy "accounting" to invoice us. Still not convinced we owed as much as we did. The whole experience was beyond frustrating and disappointing. I wouldn't recommend Riverside. Save yourself more grief and go somewhere else.

Riverside was the least expensive in Albuquerque and did a great job helping my family navigate through this process. The only problem we had was the release of my Mom's ashes. We explained that we needed to go in for them but couldn't make an appt due to our work schedules during their business hours but they still made us make an appt just to pick up a cremation box which ended up costing me $200 to have an employee stay at work while I went to this unnecessary and never explained appt requested at last minute from Riverside. The lady at the front desk was rude and refused to listen to our issues with having to make an appt for pickup. Lupe was amazing from start to finish and said she would address those issues with the front desk, I'm hoping she did for the sake of future customers that are grieving and are going through the most difficult time of their lives.

I will never use or recommend Riverside funeral home ever again! They were quick to get us in and take our payment but when it came time to answer questions regarding what was happening with my moms cremation, we got no response. After multiple messages, and being ignored we decided to go in, only then when we got upset and approached our “funeral arranger” did we get answers. Who knows how long they had her permit without telling us. My dad went to pick up her death certificate, which he called to ask if it was ready and they said yes. He gets there and they can’t find them so they put him in a back room while they searched and refused to tell him how long they had them! They never posted her obituary which I sent weeks ago! Everything about this experience was awful, no consideration, no compassion, so sympathy, very very unprofessional! Never again!

HORRIBLE! Do not use this place!!! My mother in law passed in Albuquerque but we live in FL. My husband is the trustee of her estate and she wanted to be cremated. They would not accept a personal check, an estate check, or a credit card. We had to send a cashiers check but due to COVID the bank was closed. It took three weeks to get it to them and they would not cremate her until then. It’s now 2 months, 4 calls, and 3 emails later and we still don’t have a death certificate. They actually charged us for the death certificate!!! But would not provide it until we sent a check for $60 and this time they did accept a personal check. There was absolutely No information about anything provided by them, no service, not even an offer to assist with or provide an obituary, no services what so ever. WE DO NOT RECOMMEND THEM FOR ANYTHING!

Rude,no compassion felt like the person was rushing us. When it came time to pick up the remains my Brother in law put my name on the list to pick up our loved ones remains being we live over an hour away and I work in Albuquerque. Needless to say I saw the lady type my name on the list but when it came down to pick up the remains my name wasn't on the list. This is the second time my family and I have dealt With riverside and they were rude then as well next time we will be using Noblin . We used Noblin when my son.passed away they were kind and curtious . The lady did not even give her condolences. She had no expression at anytime on her face not even a smile just a very straight face . I understand the job is hard but with other companies Noblin French we never experienced the rudeness. Their Staff needs better people skills.

My mom passed away on September 10th 2023, I went to Riverside on the 8th to confirm all the insurance info that my mom and stepdad had paid for to Riverside, the lady at the front desk was extremely rude, she wouldn't even let me talk or she wouldn't help me look up any information, I had the paperwork with me and tried explaining to her that hospice stated that my mom would be passing that night or the next, the lady still continued to be rude and non sympathetic and the director was sitting right behind her and looked up and then turned away. Needless to say I was humiliated and belittled and my mom put to shame in front of other guests. I will NEVER recommend or use riverside for any more of my family members again! They are quick to take preplanned money from people.

DON'T USE THIS PLACE!! this place is horrible, they refuse to keep you updated about your loved ones. My sister passed away April 18, 2021 and she still has not been cremated. I left messages and no response, I know that cremations can take awhile but they could at least keep us updated. I can't imagine my sister's remains in that awful place. I can imagine how rude the staff is behind closed doors. Please take your loved ones to a better place. This is the last place on earth anyone should vring a loved one. Update* I received my sister's ashes yesterday and I was really pleased that they didn't burn the bible she was holding for the whole time she was there. That ment a lot to the family and I was pleased with way they treated me when I went to pick up her remains. .

From the early morning my mom passed away Riverside has been amazing. I called to start the process and from the first call Maria was absolutely amazing, super informative and extremely helpful. Within 20 minuets of me calling they had arrived at the hospital to pick my mother up, we arrived at our appointment to make the arrangements and Lupe was extremely kind comforting and very experienced at her job. Through all the trials and tribulations that the loss of a loved one brings the staff at Riverside is there to help you every step of the way. Losing a loved one is the hardest thing you'll ever go through but having a team like Riverside beside you every step of the way is such a blessing! Thank You for being amazing!! The Family of Mrs. Ernestine Sosa ❤️

My family lost a father, a husband, brother and friend recently this year. The loss was unexpected and very difficult. We came to this funeral home hoping to get things moving forward and having the employees helping us with compassion and delicacy for our family. We had Amanda Steward. I can’t tell you how unorganized, unapologetic for it, and even lied to my sister while trying to get the things asked for. My mom went through so much getting my dads ashes back because of her. It took way longer then it should have. Honestly, this is unacceptable. Especially dealing with such a sad thing. I’m not sure why she’s in this business. My advice to anyone looking to come here, don’t waste your time or money. It was a long, horrible, unprofessional experience.

This place is horrible my sister passed on march 24th it is now April 22nd and they have yet to creamate her body...me and my family have been calling to ask questions with james and he never calls back no courtesy call no info... So disrespected I will never use there services or reccomend them to any one... Response to owner you have not tried to reach out to the family i do not understand how you could even post this response if our loved one was not Chavez... You are very unprofessional and your team is worthless we were offered our money back for the urn and keepsakes no!! Do your jobs keep your word and deliver your promises... You donot return calls so dont say you do .. One phone call from your team in a month and you had no information to give

I would give them a zero. I trusted these people with my son, first of all he had a ton of orange makeup 15 minutes before service they offered to scrape it off. (Stephanie's words) 2nd they didn't know how to shave him. 3rd they got our personal urn's lids mixed up. 4th the little remains I asked for to scatter they put my son in a ziplock sandwich bag not even a courtesy box they offer, I would have paid for it. 4th the speaker was left on for the private viewing while I said my final good byes the guest waiting in the waiting area heard my every word no privacy. 5th they never returned calls back when they did Stephanie would call the wrong family member. 6th they screwed up on his paperwork. Run not walk from this place do your research.

My life partner preplanned her cremation with Riverside Funeral Home many years ago and presented her arrangements to me as a Christmas “gift” in 2010. Odd as it may sound, it proved to be by far one of the best presents I have ever received. When her end time came I made ONE phone call and EVERYTHING was handled immediately, professionally and reverently by Riverside. I could not have expected more and Riverside’s followup has been simply incredible! If I didn’t know better, I would swear they spent as many years knowing my loved one as I did. Their compassion and attention to detail with at the same time, the utmost of respect can not be overstated! I encourage you to give the gift of preplanning through Riverside. Joe S.

My mom recently passed away and I did not know about funeral homes in Albuquerque, I guess you could say this was an entirely new to me. My mom passed away at home and I remember Heather from Riverside was so compassionate I remember her letting me have time with my mom to say good bye also the other woman I can't remember her name were so patient and nice. I really appreciated that they did that for me I just wanted to say thank you. I had an appointment with Manuel M. and he was very good and understanding arranging a service and all the fees associated with the burial no pressure. I would recommend Riverside because as they say in their commercial "Affordable Dignity". Well I think they hold true to their motto.

NEVER have I met a more respectful, attentive and prompt staff. During our time of hurt and pain for our family, this entire staff made this very easy for us. Michael Monach was our first person we met, not only did he cater to us, while I was having a very difficult time he came to me to help me complete some signatures I missed. James was great helping us with paperwork. The young lady who hosted the services was so gentle and kind as well. To top it off the owner was actual present on days we went in, he was kind and had a great smile on his face that was contagious when we thought we didn’t have anything to smile about. Great fabulous company that if I could I would give a 10 star rating.

When my dad died unexpectedly I had no idea what to do. The hospital had no place to keep him. Thankfully I found Riverside. They came and picked him up in Taos very quickly. I never even had to drive out of town to their location. Everything was taken care of by email. The staff was INCREDIBLE. They were very caring, knowledgeable, and professional. They treated me like family. They took care of everything. They even notified social security. I now have left instructions for my children to call Riverside in the event of my untimely death because I know they will make that extremely difficult time, as stress free and easy as possible for my children.

Riverside Funeral Home (Albuquerque location), specifically Amanda Stewart, handled everything for my fathers commitment into the National Cemetery in Santa Fe with ease. From another state the communication I received from Amanda Stewart at Riverside Funeral home was great! Even as busy as she was, she kept me informed every step of the process. Communication is essential and it was spot on. Whether returning a phone call to answer any questions I had or responding promptly to an email, Amanda was great. Riverside funeral Home and Amanda Stewart provided excellent service at a trying time. Thank you Amanda and Riverside Funeral Home.

My family needed a funeral home for my father who passed away recently. They had not made arrangements beforehand so my mother & I found ourselves in a difficult situation searching for a respectable yet affordable place to conduct services. We are grateful and humbled with the assistance and support we received from Riverside Funeral Home. I want to acknowledge Miguel, Thomas and Christine for an outstanding job taking care of my daddy. I knew he was in good hands from the moment I walked in. Thank you so much. I will definitely recommend your funeral home to anyone who needs services. It was reasonable and professional.

We met with Anna Ivey when we came in for cremation arrangements for my brother. From the moment we walked in, we were greeted with a warm and kind welcome and were assisted immediately. Thereafter, we met with Ms. Ivey who craftfully assisted us and helped us through the process in a thorough and efficient manner. Best of all, her kind, patient and consoling demeanor made this obviously difficult process a manageable one. We appreciate her expertise as well as her wonderful interpersonal skills. We are thankful that she was there and felt the need to recognize her excellent work. Thank you so very much.

They were sort of nice, but the joking in the office that we could hear in the lobby wasn't particularly respectful or appropriate. The biggest problem was that they told us that cremation would take place in about two days - 5 days later *I* had to call *them* to find out what the holdup was. Or contact barely called us back at the very close of business the next day - a day later than promised. I had to continue to make follow-up calls after that - they never called us to let us know what was going on. I wonder if it's because we didn't spend a lot of money with them that we got such crappy service.

We appreciated the way we were treated with concern and compassion. They asked us what we wanted and didn’t try to sell us anything else. George and the other woman (I’m sorry I don’t remember her name) went over and above helping us to set things up and then asking us if things were going as we expected. I want to thank you for all your help as we were going thru a very difficult time. And still now, Riverside has been reaching out to me with beautiful messages and poems to go thru the grieving process. They ask how we are doing and really care :) I would give Riverside 10++++++ stars!

You get what you pay for! We recently lost my grandma a couple months ago and used Gabaldon, at my grandmothers requests. This time around, with my grandfathers services, we tried keeping the costs down. Costs weren’t down by much and our experience with Riverside and Selma were very unpleasant. Selma was not sympathetic nor was any of the staff we had interactions with. The day of my grandpas services, the 2 staff members seemed as if it was their very first services. I would not recommend riverside to anyone. Go to Gabaldon and pay a little more if need be. Or anywhere else!

They gave very good lip service but did not follow through. Was supposed to do my mothers hair and makeup, talked to them twice and they didn’t follow through. They didn’t do any makeup and hair. They were 30 minutes late to the church. They did not direct the people before or after the funeral. We were not told we needed to pick up the vault and had to make an extra trip out of town to quickly get there before they closed. They didn’t inform us about the vault when they had been there before. Not happy. I would not recommend their services.

I've had a few pets die in the past few years and I took them to Riverside. The staff are incredibly caring and friendly, even when I'm doing something silly like bringing in a chicken to be cremated. They even ask for my chickens' names and refer to them by name! Their prices also can't be beat, which is great for someone like me who has ended up with a lot of geriatric pets. When my time comes, if they treat my body and my family with half the kindness they've given to my pets and me - I would be the happiest ghost around

Very unprofessional...I would not recommend this funeral home to anyone! We had little to no help, had to basically direct the staff to do their own jobs. Had to call them every day to remind them of what needed to be done. They were rude and acted like this was their first funeral. They would reassure us in the beginning about all our questions and then would back track later and want a fee for services already agreed upon. I dont even know how they are still in business. Do not take your loved ones here!

While my brother was in the hospital last month, I shared with his two adult boys that he was not in good shape and didn't think he would be coming home. I called Riverside Funeral Home and they were very understanding, compassionate and most reasonably priced for what my brother, his boys and myself wanted. Even with them being clear across town they are a very sympathetic group of people and they helped us immensely. I highly recommend Riverside Funeral Home and will use them again when the time arises.

Deanna was very kind and sensitive to my situation. Losing a parent is never easy especially when they are states away. Deanna made feel like a member of the family and not just another sale. She was patient and caring. She always got back to me right away with any questions I had. I highly recommend Riverside Funeral home to anyone living in the state of New Mexico. Thank you for taking such excellent care of my father. He has made it to his final resting place in our home in Southern California.

I called today to pre-schedule cremation services with Riverside. Melinda (?) answered and wouldn't help me until my loved one died. I thought that odd and there wasn't a rationale provided. The call was very disconcerting. Plus their prices are different than what they list online and in trying to get details about that was not working out. So I dropped seeking services from Riverside and went to direct funeral and cremation services and they were much more professional open and helpful.

Daniel Garcia was professional and kept us up to date on the whole process of burying my Son. This was the third time using Riverside Funeral Home and this round was the best experience we have had. It was a very very sad time for us and he made sure to hear our needs and was very kind and understanding. Everything fell into place. And he still did call to after to check up on us, which I found very heartwarming. Thank you for your services during this most difficult time in our lives.

THANK YOU RIVERSIDE! Words can’t express how thankful I am for allowing them to hold my mother in their care. Stephanie Eker was so wonderful, and caring. My mother suffered from years of addiction, and lost her battle May 2, 2023. On that note, they made my momma look beautiful and the last memory I have seeing her is beautiful thanks to riverside. My family and I are so grateful for this place. And it’s the most affordable spot in Albuquerque.. thank you so much again. ❤️❤️❤️❤️

Riverside was strongly recommended by a trusted friend, an they were so busy that when I called it was several days before I could get in to talk with them plus it wasn't clear up front whether it was a face to face or telephonic appt. It ended up face to face. Then it took almost 2 weeks to get my wife's ashes back. anyway it was less expensive than the other alternatives I had checked, but I couldn't afford the $500 fee for one last look before it was started.

Having to deal with two different funeral homes in ten days I will have to say Riverside Funeral Homes was by far the best company to deal with. They showed extreme empathy and handled my loved one with the utmost respect and care. They were there to answer all questions and checked in with me when any additional questions needed answered and to provide me with updates. I am glad I chose them over the plethora of other companies in the area. Thank you.

Riverside was amazing. Other funeral homes our family has used in the past have been very dishonest in their pricing. Riverside shows you all pricing up front which is 1/3 the price of any other funeral homes we have used in the past. Chris Trujillo went above and beyond in honoring our father and grandfather in setting up the funeral and handling all the details. I highly recommend Riverside and Chris without reservation.

RUDE AND INCONSIDERATE!!!! Horrible experience from day one! On many occasions one of the directors would not explain the procedure on cremation properly, and would get upset if we had any questions. She was short and raised her voice over ours and cut us short. We needed letters for employment and never did e-mail those to us! DO NOT RECOMMEND THIS PLACE THEY HAVE NO SYMPATHY FOR YOUR LOSS!!!! NEVER AGAIN! WILL I GO BACK!

Don't go here. They shouldn't be working there if they can't return a phone call three times. We're talking about a document that came in a week ago and needed a correction. They said the courier didn't come in, their phone lines aren't working. It's printed on their front door they answer the phone 24/7. I'm sure they have more important things to do because there are bodies in the back. No one enjoys working here.

One of our ferrets passed away awhile back. I took him in right away and was treated well with great understanding and compassion. Unfortunately, we have lost another of our furry companions and I need to go back once again, but I am sure they will treat us the same way as before. It is a difficult and emotional time so I can understand why so many negative reviews, but I have not experienced any problems.

The funeral home was very professional and thorough when it came to helping my family. The customer service was amazing, specifically the person that helped me through my process, Mrs. Amanda. She had everything taken care of for me and took the weight of the process for me. I was so thankful for her, considering I had absolutely no ideal what to say or do. Overall, she's the primary reason for my score.

Very little knowledge of actual rules and laws in State of New Mexico. Think the sign on their wall is the actual NM State Statute. Would not acknowledge legal power of attorney. Gave different and contradictory information at different times. Had to wait over a week to talk to someone just to arrange a cremation for a body already in their possession. Were just plain snarky to my sister.

Amanda was very informative and compassionate. I live in another state and Amanda worked with me during this difficult time. She explained everything clearly, answered all of my questions, and couldn’t have been more helpful. Yes, I would definitely recommend Riverside Funeral Home. Amanda was always available when I called and had questions. Very good experience in a sad situation.

My family and I would like to thank you for your help in this most difficult time. We appreciate your professional and thoughtful service and guidance throughout our whole experience. I highly recommend Riverside Funeral Home to anyone who is in need of their services. Thanks to Anna who guided us through the whole process and made our time of sadness so much easier. Thanks again,

Amanda was great to work with on the arrangements for my Dad. Working with the National Cemetery. Decon Enrique Montoya from St. Anne's in Santa Fe gave a wonderful tribute and would recommend him for your service. Julie has been in contact with me, sending me positive thoughts that I share with my family. Thank you Riverside for helping my family during this difficult time.

It's been almost 3 months since my mother has passed. Was not given the urn I paid for. The OMI released the death certificate on July 12, 2021. Have not received that either. I have given up calling as my calls are rarely returned. Since posting my one star review, I have received both my urn and death certificate. It's a shame that it took a bad review to finalize everything.

Recently my family had experienced the loss of a loved one for the second time this year. We chose to utilize Riversides services and it was the best choice we could have made. After much research we realized that Riverside was the most affordable. The staff was great they took care of our needs going above and beyond to ensure we had everything we needed. Thank you!

The staff consistently demonstrated personable, professional and compassionate demeanor in every contact They were/are as interested in how we/family are emotionally and physically as a result of the home going of our loved one. Highly recommend Riverside to anyone needing pre planning or guidance otherwise, related to self or loved ones needing this service.

The loss of our Mother was the saddest and most heartbreaking moment we have had to go through. The entire staff at Riverside were very kind. Daniel was there for us every step of the way. He was able to meet every request without hesitation. He was thoughtful, caring, patient, and that meant so much to all of us. Thank you Daniel and thank you Riverside.

The staff was great. My mother pre-planned what she wanted. We were assisted in the most gracious way. Our family was very happy with the assistance we received in receiving my mother and laying her to rest. They meet all our requests. From beginning to end. Appreciated the checking in through whole process Thanks you, Riverside Furneral Home

Danielle Is wonderful and deserves a raise. The only person to help me in anyway. Thank you so much, Danielle! Gina on the other hand, needs an attitude check. she wouldn’t even tell me her name. Not the right profession for her...maybe McDonald’s is better suited for her. Thank you to riverside for helping me today. I appreciate you.

I worked with Amanda and she went above and beyond to assist in every possible way. She was professional, courteous, kind, understanding, patient, knowledgable, and prompt. I give her the highest recommendation possible and I am very thankful for all the help she gave to me and my family during this very sad and difficult time.

Manual was extremely rude....more than once. I called to speak with an "owner" but found that Manual is the manager of this facility. I have a call into the owner. They say the phone calls are recorded so I am requesting that the Foundation (?) Partners listen to the calls Never even made it to going over paperwork and signing.

These guys did not come through on anything they said they would do. Wasted tons of my time. Lost my loved ones possessions. Then they have the nerve to email me advertisements. These people are horrible. While waiting in the lobby I could hear the receptionist laughing and making fun of a customer that just called.

Riverside Funeral Home did a great job for our family. They helped us through the entire journey of taking care of our father after his passing. They kept us up to date in everything we needed to do or arrange. They were very kind and such a blessing. Thank you to Riverside for making a difficult not as difficult.

Amanda has been really wounderful with us during this hardest part of our lives.. she has been a very kind person . Answering my calls and helping as much as she.. yes I know that's her job to make families feel warm and fuzzy. But she cares about families. Thank you Amanda. From Carol Pierres Leatons family..

Our family has used Riverside for 3 family members. I highly recommend them. They are very kind and respectful to us. They never tried to make us buy anything out of our means. They also followed up on our family after the burial. The kindness of all the employees was so very helpful in such a difficult time.

This company has been super helpful in dealing with a difficult time and from another state. The communication has been on point and very helpful with all of my requests. I feel the price was reasonable as well. I have corresponded mostly by email and a few phone calls and they kept it as easy as possible.

We had trouble with the sound and viedo system. It wasn't ready like we were told. We ordered a necklace that was no longer available. Ordered a different one and haven't received the difference in price back. We werentold the account was out of town. It's been about two weeks and still not refund.

The package I bought for my mom was simple & the best price I could find. When she passed on, the home called the number & they came and got her body. I was never pressured into buying anything more than what I chose for her package & the employees were very professional, kind, and compassionate.

Riverside Funeral Home was very helpful and understanding during our time of loss. Our father passed in Albuquerque and we all live out of the area. Daniel and the staff, stepped up and met our unique needs of living out of the area. Thank ful for their care, communication, and follow up. …

All Riverside personnel were kind and professional. We were looking for minimal cremation services, per my deeply unreligious mother's wishes. Options were explained, but when we made it clear we weren't interested, there was no pressure to get us to agree to more than we wanted. Recommended.

I recently went to Riverside for arrangements of a deceased relative. The process was easy, the staff were professional, and everything as expected. I appreciated the extra steps they took for my mom, who was an air force vet, and would recommend Riverside for easy, inexpensive cremations.

Riverside Funeral Home became family members overnight when we had them handle my father's funeral. Funeral Director Anna Ivey was incredibly helpful, caring & attentive to our needs. We found prices to be more than fair & competitive & customer Service above & beyond. tony torres

Riverside took care of everything with respect and compassion. Every person I interacted with was kind and helpful. They also were much more cost efficient and transparent about all of the pricing. I would recommend without hesitation Riverside to anyone in need of such services.

Cancelled with them due to finding another funeral home sooner. We cancelled with them twice over phone and I'm still getting contacted at 8 in the morning on random days to "see if we were moving forward with them" despite telling them no several times. Terrible communication.

We appreciated the wonderful staff. Amanda went above and beyond when she met us outside of office hours to help us out. Very kind, considerate and exceptionally compassionate. We would recommend them to anyone needing these services. Thank you Amanda and River for all you do.

From Hampton,Virginia I just wanted to thank-you all for your kind words and support you showed me in the loss of my son you went above and beyond of what i expected and it was so appreciated. I am thankful I picked your establishment be blessed and Thank-you again.

I would recommend Riverside on San Mateo. They are caring and affordable. We worked with them for our mom’s cremation and memorial. Both services were reasonably priced and were handled respectfully. Lupe Willits was very helpful, knowledgeable, and compassionate.

I laid to rest my wife with this Funeral home. By far the way Daniel communicated and kept me informed I was able to mourn in peace. They accommodated us in the best way possible I thank this funeral home for the respect and care they handled everything thank you.

Unfortunately this makes the second time I have had to go to riverside. Both times they have been great. They really take you loss as theirs. I was treated with respect and they listened to what I was needing. I would completely recommend Riverside Funeral Home.

From the moment these folks showed up to pick up my grandmother they were so kind and professional, they explained the process and answered all our questions and were so gentle when moving my Nana. Thank you for making a hard experience a bit more bearable.

The staff has been helpful. We have been dealing with Lacey and she has been exceptionally kind and respectful to everyone in our family. We all are thankful to her and all employees that have shown us compassion through the most difficult time in our life.

Despite my confused state, and inability to think clearly, Riverside kept me on track, on target and on-time, and assisted me in getting everything done neatly and timely. I am appreciative of their care and consideration during a mind-boggling experience.

Ms. Ivy provided great service as we made the arrangements for our Dad! She gave us the time to select what we wanted and did not push for further amenities for the services. Overall, great customer service was provided by Riverside Funeral Home!

The staff at Riverside took so much stress off of me and my family during this very difficult time. They are all so accommodating and responsive, but I especially want to thank Gabriel Casaus for his professionalism with compassion and kindness.

Riverside funeral home was absolutely wonderful, lost my brother of health issues, Lacy was courteous, kind, sweet, and caring and plus the other staff I talked to they're all sweet and very kind thank you God bless you all have a blessed day

My sister and I used Riverside Funeral when our mother suddenly passed away. They were great with communication, prompt updates and very sincere in their condolences.The prices were very fair and the lead time for getting appts were great.

Amanda was very kind, comforting and sincere in her assisting us at this difficult time. She was never pushy for sales, gave us options, then moved on if we deferred. Thank you for your understanding and excellent assistance Amanda!

Mom had used Riverside when Grandma passed, but this time for Dad, they exceeded all expectations. Amanda Stewart has been beyond exceptional and I wouldn't hesitate to recommend Riverside to anyone. Couldn't be happier. Thank you!

Thank you to Guadalupe and Julie. They were very compassionate and thoughtful through this difficult time. They let me know that they were thinking about me and how I was doing. Very compassionate caring experience. Thanks agsin

Riverside funeral home is a very compassionate, respectful and extremely helpful company to help you get through a very hard time. They took so much of the burden off and were great. I would highly recommend to anyone in need!

Riverside has been so helpful and caring threw this hard time in our lives. My dad has been gone over a month and they still reach out and offer different grief services which is amazing. This is the 3rd time we have used them

The staff, especially Gina, was very kind. They took time to help me on a busy Saturday during construction and a crowded service at the Chapel. Calls were returned promptly. I would use Riverside again if needed.

My brother just passed It is Wednesday we wen t to the Albuquerque business office We can't even be seen until Saturday. Not even given an option to talk to someone We had to call another local funeral service.

I have had to use the services of Riverside 3 times. Without fail, they have met our family’s needs with compassion and professionalism. At such a difficult time it is comforting to know that they are there.

From the moment i began talking with riverside i felt that i would get through this ordeal. They were very compassionate, understanding, non complicated and helped me in every aspect of the loss of my wife.

I can’t say enough positive things about the experience we had. Not only were they professional, communicative,, the staff were also incredibly kind and sincere. Thank you for all you did for my family!

8 months later still no death certificate and it wasn't even submitted to vital statistics. Not even the state medical investigator knew why. Anna Ivey has to be the worst person to deal with.

Amanda was great, she helped us through this difficult time, she was sympathetic and knowledgeable and so helpful. The women at the front desk, were very nice & helpful as well

The only problem we had was we wanted a ground burial not the crypt , we got it fixed with no problem or delays . Thank You for all that you did , you made it easy for us .

Staff has been extremely nice and so helpful. I appreciate their knowledge and their "humanness" during our time of need. Thank you to Amanda and all the wonderful staff.

I would like to say thank you to Stephanie she helped us with our services she was wonderful very polite understanding I would love to use her again if we ever need to.

Everyone we worked with had compassion, consideration, and kindness for our family. They were very helpful and thoughtful throughtout our experience. Thank you …

Kind, caring, and responsive. Our family felt comfortable and the whole Riverside staff was wonderful. Thank you to everyone for getting us through a very tough time.

We worked with Amanda after my dad passed away unexpectedly. She was very professional and understanding of everything. In all I would recommend riverside.

The death of our son happened so fast even though we knew he had little time, I was so glad we had prearranged his funeral just weeks before he passed.

Thank you everyone and Lupe you really helped me so much and I just really believe that you’re where you’re supposed to be you are amazing at your job