I have been a VIB Rouge customer of Sephora for years! I buy thousands of dollars of product a year. Recently my daughter and I bought 3 Dior Glow lip oils. One of them separated, grew clumps of pigment and started smelling awful. We went to the store we purchased it at and were told that we were just over the 60 days exchange/return time. We were given a customer services phone number and I called to explain the situation. The person on the phone explained because we bought it in store and not on line that the store should have handled it. I was then offered a $16 credit to use. This product was $50!!!! I was then placed on hold for a long time and I explained that I had to go and maybe a manager could call me when they were free. Two days later and no word from anyone! Guess what Sephora? All the products you sell in your store can be purchased elsewhere. Thanks for showing me how my business isn’t important to you!

I haven’t shopped here before but needed all new products and decided to try them out. I spent hundreds of dollars here which isn’t hard but I would expect that would set the bar for the products I was buying. I specifically got a tinted moisturizer and was so excited for it. When I got home to try out all my new products I used the tinted moisturizer and it was all separated and I tried to mix it but it was just basically like grease on my face. When I went to the store to return it all the girl said was “oh that must have been so frustrating” didn’t offer me a new product, didn’t see if they had another one in stock or even look at the product to see the problem. You would expect a bit better service from a place like this and with the prices for their products to actually not be expired or whatever as wrong. Not impressed at all and as a first time shopper not a good experience. Would not recommend.

Charged twice for the item. It was the lowest valued item in our cart, its still wrong. I contacted customer service and they said that I have to go to the store even though I stay 100km away and were just visiting Kingston and I said them that it can be in the form of store credit or anything. It doesn’t make any sense for us to travel 200km for a 10$ refund. It was a mistake on their part to overcharge me, and they failed to realise that. Please check your bill twice before leaving the store, specially if you made purchase when in the rush hours. Products are good, but policies, not so much. And no apologies received.

Sephora is a go-to, I appreciate the selection, the advice of staff, and product availability. 4 stars awarded because most of the products I was seeking (popular items) were sold out. This was to be expected though. They did offer alternatives, online ordering, and listened to my wants/needs for products. Reese (I hope I spelled your name right!) Was particularly helpful and skin matched me with a few shades.

I went in to look at perfumes and was having such a hard time trying to narrow down my choices, when Iris came over to help! They spent so much time looking through different options with me and giving amazing recommendations. Their product knowledge was very impressive, but what really made the experience was how personable, friendly, and kind they were!! Thank you so much for your help, Iris!

Maddy deserves a kiss on the forehead. I hope both sides of her pillow are always cold. I hope she hits green lights all the way home today. For real tho, she matched my foundation perfectly (even though the machine didn’t), gave me so many good recommendations for the look I wanted and stuck within my price range! She’s a superstar and so nice! Thank you Maddy!

I enjoyed visiting this shop because since pandemic hits, all my purchases were made online. It’s so nice to shop in store again! The staff are approachable enough to help you with your needs, not pushy with their products and honest enough to give their thoughts about the product you’re inquiring. …

Today I was here to buy some essentials, weird service, employees staring us, make me feel like , I am on different planet, Even we ask few questions, one word answer. Management should concern about these kind of things. Don’t judge people by look or color. Never gonna come back.

honestly garbage service. you walk in and immediately feel judged by a bunch of employees who aren’t far off from teenagers. they follow you around like they want to help you, but very rarely offer valuable input. obviously overpriced, but

Recently I forced myself to overcome my anxiety of physically going into this store, only out of desperation because sometimes I'm too impatient to order online. I find the store very intimidating because the staff are done up like literal

I often go into Sephora and the staff are always friendly and helpful. They are very knowledgeable about products and helpful in recommending things based on what you are looking for. They often offer me a free sample of products if I am

UPDATE: I originally posted a review 11 months ago. I am so so so happy with the results of my skin based on the conversation that I had. She absolutely knocked the advice out of the park!

Exchange: I went to exchange an eyeliner which is my go to product. It was very dry and chunky and came broken so I could not use it, not even once. So dry that when the

Purchased peter Thomas Roth instant firming. It cakes on makes makeup dry flake the worst product out there. Not cheap and the store wouldn't exchange for something else

Not sure what the lovely girls name was that just helped me choose a perfume but she was the best! So nice and personable, amazing experience!

Great customer service with high quality products . I did my beauty products shopping their and would recommend others too. …

Bought my daughter two items from the store. I found it to be very expensive but the help was great!

It’s good experience and my wife feels amazing and she’s very happy that’s the main thing.

Loved the lady who helped me and definitely will be returning.

Lovely experience and great products