I recently had a very disappointing experience with Sharaf DG's delivery service and felt compelled to share my feedback. I purchased a fridge from their store with the promise of next-day delivery. Unfortunately, the delivery never happened, resulting in a complete disaster for my household. Not only did the delay lead to the loss of all the perishable food items we had in our old fridge, but it also caused significant inconvenience and frustration. The situation could have been avoided had Sharaf DG honored their commitment and delivered the fridge as promised. What adds insult to injury is their response to my justified claim for compensation. I requested 50% of the fridge's price as compensation for the losses we incurred due to their failure to deliver on time. However, Sharaf DG outright refused and only offered a mere apology. This lack of accountability and refusal to address their mistake is deeply disappointing. As a customer, I expected better from a reputed electronics shop like Sharaf DG. Their failure to fulfill their delivery promise and their dismissive attitude towards my claim demonstrate a lack of professionalism and customer care. I strongly advise potential buyers to be cautious when considering purchasing from Sharaf DG. Their inability to deliver on their promises and their refusal to take responsibility for the consequences of their actions should be a red flag for anyone in search of reliable service. I sincerely hope that Sharaf DG takes this feedback seriously and works towards improving their delivery service and customer satisfaction in the future. Customers deserve better treatment, especially when they have placed their trust and hard-earned money in a company's hands. Please think twice before choosing Sharaf DG for your electronic needs.

I had an extremely negative experience with this company, characterized by their abysmal service, lack of communication, and disrespect towards customers. These factors compounded my frustration and dissatisfaction. The first incident took place when I sent my vacuum for repairs, only for it to be lost at their repair center. Adding insult to injury, they outright refused to honor the extended warranty! In another instance, I purchased a refrigerator from them, which was promptly delivered to my house. However, within just 18 days of use, the refrigerator completely ceased to function. Dealing with the company to rectify the issue turned into an absolute nightmare. It took them three days to collect the faulty refrigerator and an additional three days to repair it. Given that the malfunction was clearly a result of mishandling during loading and unloading, I firmly declined to accept it back and requested a replacement, fully aware of my rights as a consumer. Shockingly, the company not only refused my request but also displayed a complete lack of interest in addressing my concerns when I reached out to them for assistance. Overall, this company's complete disregard for customer satisfaction and their inability to rectify their own mistakes is nothing short of appalling.

Horrendous customer service. I purchased an Ipad, and was suggested to buy a case and screen protector set which is supposedly top quality and excellent for protection, and which if I bought I would receive a free screen protector with, and hence I bought it. When I received my ipad they installed the free screen protector for me, and when I got home I was about to put my ipad in the case, at which point I noticed after removing it from its coverings that its transparent part on the back of the case is extremely hazy and scratched, and the quality of the case itself is nothing as described. I went to the store to ask for a simple refund, to which after a lot of back and forth, they said they would not refund unless I bring my Ipad and they remove the FREE screen protector which is installed. The set already includes the cover and screen protector and is in packaging as I had received it. After being a long time customer of Sharaf DG, I will never buy from this place after this disastrous experience, and will make sure none of my friends and family come to this place too. My advice to any one whom after sales customer support matters, go somewhere else.

Worst customer service ever! I have ordered online fridge and washing machine, requested it to be delivered after 4 days in the morning, on the appointed day nobody bothered to deliver it on time, i was moving to a new house but had to call every 1 hour to their hotline and be on hold for 10-15 minutes until they connect me to the operator who doesn’t do anything except saying “we are sorry for the inconvenience, it will be delivered today”. So in 4 days they didn’t manage to arrange the delivery in requested time and my order came around 6 pm. I left many complaints by phone and WhatsApp and no actions has been taken. The funniest thing, when I was looking to buy these items I have saved it to my cart in sharaf dg website and I received 3-4 calls every day asking why I have items in my cart and I haven’t paid yet. They were so aggressive why I didn’t pay, I should have paid attention that time and didn’t order from them, however , once I paid - they didn’t care to fulfill their part of the responsibility. Worst. Service. Ever.

This one star goes to the outlet team leader Christine. All the other staff were polite. We were purchasing PS5 and we saw PS5 that had FIFA along with it placed on the rack with the price tag of a PS5 without FIFA. We enquired sales person in the outlet and they confirmed that the price was right. At the time of generating the bill Christine took over and said a different price to us. When we enquired about the difference in price (politely)she raised her voice and said it is not possible and so on. However, we showed her the rack it was in and despite of it being the mistake of the outlet, she was rude with us and had no respect for the customer and to the staff members in the outlet. Sharaf DG is a reputed outlet and we are not expecting such unruly treatment from a Supervisor.

This company will happily sell you products but when it comes to delivery it is a living nightmare. My family and I are moving into a new apartment and we needed items delivers the weekend before we move. For the 3 appliances we bought at over 10k, nobody could give us a delivery time. And I mean nobody, we spent hours on phone lines, talking to managers and still nobody could tell us what was happening. Moving is stressful enough, but not knowing if there will be an oven, fridge or washing machine with small children makes it 100 times worse. The customer service has been horrendous and I will never buy from this business again, whilst warning everyone to do the same. I should have realised why the stores were so empty of customers.

A terrible terrible customer service!!! Do not buy from this place. I was told that my water dispenser will be received in 2 days as I leave right next to their DH mall branch. After 2 days, nothing arrived nor anyone called me. So i called after 3 days to check on my order, they said I will receive it same day. Again NOTHING. So I called 4th day at 2 pm, they saif I will receive it same day max by 7 pm. AGAIN NOTHING! So i called again the 5th day, they said I will receive it today and someone will call me within two hours. NOTHING NOTHING NOTHING. I am heading to their branch on the 7th day for a big explanation and a refund as I WILL CANCEL MY ORDER.

Unfortunately I have to edit my review. Customer service flew out of the window. My first bad experience was trying to get online help. After being through endless questions that all tries to sell you something, I got hold of an agent that also just tried to sell me stuff. I wanted help in buying something, not just stuff my cart full. I then went to the shop in Dubai Hills, simply to be told that the products online is actually not from DG Sharaf!!! It is from 3rd party vendors who sit behind the DF Sharaf brand and they cannot offer these products. Please DG Sharaf, get your customer service teams back into the journey and don't isolate customers.

I went to many electronics stores and many Sharaf DG stores in the last 1 month as I was thinking of buying a new TV. I planned to buy it in the next 3 months. On Sunday, August 14, I went to Sharaf DG store in Dubai Hills Mall. The knowledge, approach and body language of the sales representative was very nice. His priority was not focused on making sales; listening to the customer's wishes. The customer was not bothered. Although I have another better offer; I bought the TV there because I could get answers to all my questions and liked the sales representative's attention. Thank you Noor. Thanks also to Sharaf DG for hiring such a staff.

I had an incredibly frustrating experience with Shard DG Dubai Hills branch. Their delivery service is abysmal, and they make false promises just to push you into making a purchase. The call center staff is equally untrustworthy, offering nothing but fake assurances. I was left waiting for a whopping 12 hours, only to receive a call at 11 pm claiming my delivery couldn't be made due to stock issues, and in another call, it was suddenly the fault of the delivery company. This level of incompetence and deception is unacceptable.

If I can give a 0 star, I would do It. Not only did my delivery not arrive on time, the store manager was extremely rude. They copied the wrong address so my delivery didn’t come.but I was never contact or told that the address wasn’t complete. I only wanted to purchase my TV if it was delivered the next day, they promised it would be. I wasted my whole day off waiting for it to never arrive. Customer service didn’t help. I want to raise this complaint to the sharaf dg team to whichever manager was on duty June 23rd at 5pm.

Hi, I bought IPhone 14 online and it’s unbelievable to receive an unoriginal phone , first of all the box was tilted on the edge and it wasn't sealed with the plastic wrap as usual when I bought iPhones, second we just opened the phone as soon as we entered the apple ID and phone setting it stuck on emergency screen as attached even zoomed in , we couldn't charge it or reset or even close it , definitely that is not a brand new phone and i am so disappointed to receive such unauthentic or Refurbished products from SharafDg.

One of the most pathetic & unprofessional service ever received from such a big company, especially Mr. Nafees & Mr. Shekhar Prasai. I am regularly following up for 1 missing part in my order which they promised will be delivered in 2-3 business days. But now its more then 7 days & i haven't received any update from them. Moreover they have stopped answering my calls even. Its a big red flag for anyone looking for a post sales service. Google should put thumbs down tab as well as they don't even deserve 1 star rating.

We bought an Epson printer from them for our office: 1. They misguided us and told that print can be taken from mobile but they did not tell us that we have to do it from application. 2. If we would have known, we would have happily paid extra and taken more expensive one. 3. We asked them to exchange the printer but they charged us additional 25% even after we proved ourself right. We were a regular client but now we would not recommend this store to anyone.

Never dealing with this shop again, worst customer service I’ve dealt with . First time i ordered a washing machine every week they kept delaying till eventually they delivered it. Second time i ordered an oven and hob , i have to call and chase , i was supposed to get it today but got delayed . No news from them at all , i always have to chase the order . They keep lying about the delivery dates … this time i gave them a month notice !!!!!

The service might be fine but the costumer service is very stupid and the delivery service is very bad and even nobody will call or update you about the status of your order. Everytime they said we’ll notify you and even 10 days gone nobody will contact. I think they don’t have telephone landline to contact their costumer for delaying and apologizing. Lazy staff. Don’t waste your time guys choose the best supplier available in UAE. Thanks

I had an average experience here in dubai hills store. The sales staff was helpful as he helped with delivery service. But I couldn't bear the way Filipino lady supervisor was loudly arguing with the sales guy, right in front of me. Please take your arguments inside the back office, as it will spoil the customer experience Also, the delivery team was awesome with installation and quick set up. Very polite and helpful

Unbelievable!! I bought Samsung S22 ultra 512gb there today. Just before I left, I was asked if I want a screen protector. I said yes, and when they opened the box, it was a different phone!! I couldnt believe that! What is even worse that I wouldn't have proven that if I had opened the box at home. Totally unprofessional, fraudulent and disappointing shopping! I will never ever buy anything from Sharaf DG again.

Their delivery is just horrendous and frankly retarded. It seems to be a long standing, common problem so I don’t know why it hasn’t been fixed. I purchased my item and been waiting nearly a week and each day they promise to deliver it in the evening and the cycle of promise/failure/frustration just repeats. I regret buying from them when I could have gotten it cheaper on Amazon.

Dreadful service. I wanted to purchase several large whiteware items. Sales staff agreed to price match and invoice was prepared. As I went to pay the manager intervened and refused to honour the prices. I went next door to Eros (who were amazing!) and got a better price without being disrespected and having my time wasted. My family and I will never shop at Sharaf DG again.

The worst customer service in the world. Dishonest, rude and ignorant sales and customer service representative. They sold us a whirlpool dryer which was damaged and was sent for repair 4 times and when we asked for a replacement they asked us to complain to economic department. This is what happens when is a monopoly of one company in a sector. God bless their customers

I don’t know who heads their customer service department but it’s super annoying when you step foot in the shop and 100’s of staff pounce on you like meat harassing and pestering with what I want. Since you have such an army of staff why not let customer approach them if they need something. One of the reasons I really dislike buying anything from in store.

Pathetic and poor customer services! Hundreds of sales staff to attend but extremely poor after sales services. I bought an expensive cooking range and they were supposed to send me gift they promised. Until now I’m chasing them but so many excuses to send me gift. Why promise at first place when can’t fulfill. Never go on their promotions.

The place is huge and looks clean and well-organized. I went there to buy a digital camera. Staff were sitting there doing nothing as there were very few customers. They were not welcoming and were reluctant to help me find what I want. I had to leave the store after few minutes. I then bought the camera from a different store.

Sold me a brsnd new BEKO cooker that was faulty and they couldn't fix it. Customer Service is non existent and they never get back to you. 4 weeks later and I still do not have a replacement and a broken cooker is sitting in my kitchen. Repeated calls and complaints unresolved. Will NEVER buy at Sharaf DG in future

Very bad services , the salesman secretly charged me 1 year warranty without telling me and sent me the invoice via email so i don’t see it ( complet illegal way to sell ) and the manager will just « apologize » for it. They just matter about their commission and don’t hesitate to be dishonnest! Unacceptable !

Super small almost nothing is in stock, unreliable delivery. Paid for a laptop that haven't being delivered(promised within 24hrs) not even a call from the store to advise of late delivery, and the person in charge inside the payment counter lacks of interest on helping, more interested in her mobile...

Sad. Sales agents are laughing at customer questions and provide incomplete information. Instead of giving full/ precise information in advance, they rather release the purchase order and then start apologizing at the cash counter, by not providing full order due to missing items. So un-profesional

I had a terrible experience with their service. Despite being promised an easy payment plan for the mobile, the full amount was deducted, putting my account in the negative and incurring late payment charges. I've called them three times and still haven't received a callback to resolve the issue.

Very bad experience with this branch, worst customer car. The duty manager Adhiraj not respect our needs and don’t want to lesson, I in-forced to pay again for the screen which they should replace on warranty as I had been told two month back when I bought it. The worst branch, don’t visit them.

Sharaf DG is the worst place to buy your home appliances… I’d love to give them 0 stars, service is bad, whenever you face any problem they will ignore you, they don’t refund your money until they drain your energy with the follow ups Very bad experience

Wow what a pathetic experience second time with me with this so called supplier of appliances. My suggestion is to simply stay away from SharafDG. Pathetic in terms of updated model in the shop and just forget your peace of mind when it comes to delivery. I big pain you are purchasing.

Mr. Omer Ahmed Anees Ahmed from Sharaf DG Dubai Hills Mall is a real professional, he knows all technical details of Teka items he is selling. Omer assisted me to pick the right kitchen appliances. He also assisted me to exchange wrong Electrolux kitchen appliances.

مافي اي مصداقيه في التعامل من قبل المبيعات محمد افتخار .. همه يبيع لك تحت اسمه ولو كان مافي تطابق بين التلفزيون وحديدة التثبيت للتلفزيون .. قدمت شكاوي ولا في تجاوب والتلفزيون اكثر من اسبوع ما ركبوه .. اخر مره اتعامل معاكم ولا انصح حد يتعامل معاكم نهائيًا.

The worst shop , never ever trust them , i purchased water dispenser and brought to home and found that the boiler not working , i called them and they refused to come asking me to bring it my self , i took it there and they told me maximum … المزيد

Last July I bought an iPad from this branch and they recommended sharaf care as it’s much better than apple care, few days back my iPad's screen was broken and needs to be replaced when I went to them they told me that I have to wait for … المزيد

I had the oled tv 65 for 11 months. Bought from Sharaf Dg After that appear a white line on screen. As you know it's a very famous common manufacturing defect ( Web is full of these pronlems). I requested to repair and you REFUSED … المزيد

I bought a washing machine, and they screwed me by showing me a washing machine that was not the worst store I've ever seen, the employees are incompetent, not to mention the managers, don't buy anything from Sharaf Dg thieves

Bought a new Samsung phone and the service was amazing. Charlie was the most helpful person spending at least 2 hours on and off transferring old phone to new phone. Thoroughly recommend buying from here. First class service

This branch offers Excellent service with alot of different varieties of electronics and options. Special Thanks to Mr Joshua for assisting me to buy the best option of the TV with good offers and disccounted price.

Very rarely that i go to sharafdg and they have what i want! They always say “pay and we will arrange it and you pick it up tomorrow” i wish to know what so they keep in their super big stores! Unbelievable!

Bought a washing machine and iron and got for both items wrong consultation with untrue information. I am very unhappy with my purchase and sharaf dgs customer service won't eben bother to respond.

Awful service. Received broken monitor for 2,7k dhs. Second week trying to return it back. Store do not take it back as it online order, their online assistants says i need to bring it to store.

Very very bad delivery service. Terrible costumer management ! Very happy to take your money , but no one to get your product delivered. This was my last time I buy anything from Sharaf DG.

I have the best assistant and helpful customer service u get from Sharaf DG store in Dubai hills mall they r the best Mr Rahul and his staff are amazing they help u with everything u need

Very bad experience that i had from this sharaf dg please teach staff to solve the problem and should be take fast response, I bought just week 14 pro max but have problem already

Hi world…. “ I’m happy to purchase at Sharaf Dg hills mal. The staff are amazing and the promoters are good in welcoming communication and communication explanations.”

Got my Speaker in Sharaf dubai hills and i was very happy with the price that i got its even more cheaper compare to online will definitely visit again …

Very very bad after sales service. My ticket Ticket # 6202203 is still pending after months and they don't reply to emails. Don't buy from here. Best is Amazon.

Worst Customer Service and Delivery Experience Ever I am extremely disappointed with the customer service and delivery experience I … المزيد

.I recently had a great experience with Sharaf DG. The staff was friendly and the overall atmosphere was welcoming. Highly recommend! ⭐⭐⭐⭐⭐

اسواء متجر ممكن تتعامل معهم ، محتالين ونصابين يبيعون الضمان مع الجهاز اجباري ، ولاهم موكلين من شركة ابل اصلا ، اجهزتهم يشترونه من سوق نايف

A true salesperson and honest in his job. I am content with the new phone bought for my mother yesterday. Thank you Charlie and Abideen

If I can give minus 10 stars I would. Does customer service even exist with Sharaf DG? Do they ever pick up calls? Hugely disappointed

Employees fighting and cursing out loud because of the toxic commission culture. Made me uncomfortable and left without buying.

The service is good, but there is a communication issue regarding delivery. What the salesperson says differs from reality.

I'm unhappy with sharaf DG staff in Dubai hills mall happens customer service attitude is not good with the customer so bad

SharafDG store Dubai Hill mall is a good place to buy Electronics and home appliances,etc with good service and delivery

Very good customer service staff are well knowledgeable good place to buy appliances & electronics products …

I visited sharaf DG yesterday with my family i found very supportive staff and good price as compared to market

Be very very careful. Honesty isn't a priority when they sell, customer service is even worse. Such a waste.

Excellent experience! All the staffs are helpful and approachable. Surely will come back to this branch.

Ishan nadir very bad employee disrespect the customer and using bad words toward the kids not happy

All the Manager,Staff and Brand Promoter in Sharaf DG Dubai Hills is professional .

Worst buying experience ever. For sure this was my last purchase with Sharaf DG.

Mobile customer service response is too slow. Been on hold for 30 minutes.

Good place if you're looking for electronics stuff, very nice staff there.

Very good and unique experience of the mall . One of the best of its kind.

Great experience good staff and well organized wide range of display...

poor after sale service, incompetent management with no customer care

Really bad customer service, think twice before purchasing anything.

others i don't know for me goods views and goods..well purchase

Worst sales people, sleezy and dishonest. Never buy from here.

A VERY RELIABLE PROMOTERS WITH A SUPERB CUSTOMER SERVICE

Super B service and great items..Will purchase again..

One of tbe best mall for hangout, so calm and neat .

Awesome experience and ample of options there

Very good customer service.Keep it up!

lovely experience and helpful staff

Amazing place to shop electronics.