Our first time staying at this Sheraton for a one night staycation with a 7 year old. We ran into some issues at check-in due to the fact that they didn’t have a dog friendly room ready. Instead of 3pm, we couldn’t check in until 4:30 which would have been frustrating. However, the staff provided us with updates, a food certificate to the hotel restaurant as well as late check out. Mistakes happen and how this one was dealt with really showed their commitment to customer service. Room was clean, large and bright with comfortable beds. Pool was a highlight for my daughter and location superb for walks in the park and near a ton of amazing restaurants. Great value - we’ll be coming back!
Rooms: 5
Service: 5
Location: 5

Allen at the front desk was exceptionally committed to helping customers and eager to make their stay enjoyable. I saw this when he was helping guests ahead of me at check-in regarding attractions and another customer that was eager to say hi to him. With me, he sought to find the best room available and worked through uncontrollable technical issues. It's clear the staff here take pride in their job. The cleaning staff do an excellent job, the restaurant food quality is great and conference facilities are well maintained. From many Marriott stays, I can clearly say the staff here are certainly among the best without question.
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury

A little far away from all of our favourite cocktail and Mexican food places but everything else about this place is perfect. The staff are always amazing, kind, helpful, and welcoming. The bell and front desk staff are always perfect welcoming and professional. There is a reason that I will come back to this hotel continuously. It’s not out of place for me to visit here at least four or five times per year. I am from Edmonton but I’d like to enjoy my friends and family in a new place which for us is Calgary. The Calgary Sheraton Eau Claire has always provided high-end service for us.
Travel group
Friends
Rooms: 5
Service: 5
Location: 4
Hotel highlights
Luxury, Great view, High-tech

Not sure where to begin. A little busy at the reception. The gentleman was very kind and outgoing. Valet was amazing. Get to the room, beautiful. Lights were on, sheets clean, and super comfy beds. Could use a fan in the bathroom. A bit more OH lighting. Pool was amazing. Right depth for kids. Good temperature. Just too bad other guests can figure out white towels and striped towels. They were left all over the pool area and bathroom.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Quiet, Kid-friendly, Great value

Such a beautiful hotel, staff were very helpful and friendly. Great to see smiling faces at the front desk as soon as you arrive. I really enjoyed my stay here, everything was top notch. The breakfast that was included in my package was absolutely delicious. Housekeeping was done everyday which I really appreciate, a service you don't get at most hotels these days. The gym/pool was excellent too. I will definitely be back!!!
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Luxury, Quiet, Great value

Great customer service for our 3 night stay. Bed and pillows were very comfortable in our 1 bedroom suite. Great location, next to a pub and direct access to the +15 system. Close to Chinatown too.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 5
Location: 4
Hotel highlights
Great value

Stayed at this Sheraton on the weekend. Room was spacious and clean. Location was fantastic, close to downtown and pretty quiet at night. While parking wasn't included, outside parking lot was right across from the street and costs $5 per day on the weekends. The pool, slide, and hot tube was awesome and very clean. More

Hotel is beautiful to take kids to. Staff is amazing until you have an issue. Had to deal with crazy noise called the front desk as I couldn’t get my child to sleep at 1am. Never been spoken to in such a condescending manner in my life! Wow. Great place until it’s not!
Rooms: 5
Service: 2
Location: 5

The place has very large and comfortable rooms. Staff is very friendly most of the days. I would only change the appearance pf the hotel to make it a little more updated and have better sound proof walls since I could hear the guys next door doing stuff. More

A good option for downtown Calgary. Stayed late June 2023. I have stayed at practically all the Bonvoy properties in downtown Calgary now, and this one fits right in with the rest. Friendly front desk and valet staff. Lounge is quite small,

I stayed at Sheraton suites Calgary Eau Claire for a work trip and also arranged for a private dinner event with their banquet services and I am thoroughly impressed with this hotel. The location, building and rooms are stunning but beyond

Literally the best hotel I've stayed in. The staff are impeccable and will go out of their way to help you! The rooms are perfect... I love the bed, pillows and shower! This is our go to hotel in Calgary and I would recommend this hotel to

Really quaint hotel! We stayed here for several nights. The room was clean, the beds were soft and comfortable and we had a really lovely view of the downtown area. The pool with the waterslide was extremely fun for the children. However,

The treatment my spouse received after a night out at a concert is disgraceful. After returning to the hotel together, I fell asleep as she went out for a cigarette. She forgot her room key and so she went and talked to the front desk to

My daughter and i met my wife there after her work conference was done. Hotel was very nice, staff was all very friendly, the valet service and staff were excellent and well worth it. We ate breakfast there several times and the eggs

My family and I had a great stay. Staff were friendly and helpful. We have a big family so liked that each room had a pull out couch bed. First time we have slept all 6 of us and each got our own beds. (2 rooms of coarse) More

Beautiful city, amazing room service. Bed sheets amazing everday I was there for a week. Amazing hot tub, really hot. Great foods around especially the restaurant in lobby. More

My amazing husband surprised me with an evening away to celebrate our milestone anniversary. The staff were amazing and surprised us with bubbles and desserts. The room was

Huge, open suites, great lounge for elite members and friendly staff. Hotel rooms and decor are a little dated and worn, but overall a wonderful place to stay. More

I stayed here for three nights for a corporate event, the room was very comfortable and quiet. Nice hot shower with lots of pressure.