I wish I could give 0 stars instead of 1 because this company does not care about anything other than your money. We were told our driver would be late to pick us up from the airport, but no exact time. After making several emails and WhatsApp messages we are told he was on his way and delayed by highway traffic (which seemed odd for a Sunday). The driver didn’t get to us until an hour and 15 minutes after we were scheduled to be picked it up. It defeated the whole purpose of paying for such an expensive transfer — the convenience and efficiency. The company offered limited assistance in figuring out how long we would have to wait. In fact, they made us start calling the driver (their employee) to figure out his whereabouts. There was zero sense of urgency on their part and complete ignorance at the blatant disregard for the customer experience. Not even an apology was offered.

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