Lay-zee ladies working at the counter today, woah. Tried forcing me to use the kiosk to check my big 50 lb. cases, clearly not regular luggage. Then attitude & didn't even print out my boarding pass & apparently too lazy to even charge my baggage fees. And it wasn't even busy at-all.

Southwest is by far the worst airline I have ever flown with! The service is awful, the planes are terrible and honestly their open seating idea seems like a good idea but it’s execution is terrible! Expected significantly better but was sorely disappointed.

This is the worst airline I have ever had the misfortune to use and being a Military for over 30 yrs I have had my fare share of traveling. This airline don’t believe in respect, service, or anything else than money. Lord have mercy on your

South West used to be good, but since 2021, their service and quality have been rapidly deteriorating. On 2023, by June, I had 4 flights all delayed, one diverted and ultimately canceled (Flight 2644 SAN - DEN, 6/21/23). The real problem is

Absolutely disgusted with the customer service from fauvi at the southwest customer service counter! Staff are rude and harass you to take use the kiosk as much as possible. The kiosk was not reading my drivers license or debit card number

This airline is one the best airlines I’ve flown with I was returning home from Oklahoma and they Damaged my knee scooter and I was really impressed how they took good care of things they were on it with my damage with the knee scooter and

Don't book an early flight with southwest. Got to the airport check in and no one was working at the counter and none of the kiosk were working. On the busiest travel day. All the other airlines are working the counter but not southwest.

Fast and friendly service!! We always use South West for our flights. From the stewardess to the pilots and all the employees that are involved in getting us to our destination and back home safely we salute them! Kudos to all of them!

05/06/2023 Had a great experience today, flying from Salt Lake to Long Beach. Probably the most friendly, courteous and professional airline steward I’ve ever seen. Wanted to give him a shout out, he said his name was Nelson.

Never experienced such a rude gate agent ever on Southwest. Fire her and get someone new! SLC to Las Vegas on 6/7/23 around 4pm departure on Flight number 3017. She is a disgrace to Southwest Airlines.

PSA the Terminal to check bags doesn’t open til around 3:30am, even if your flight starts boarding at 4:40am. A little frustrating since it’s not marked anywhere but they were fast getting us through.

Thank you southwest for getting me home at no cost. They changed my ticket. I broke me arm snowboarding in snowbird and they where very considerate and nice. That’s why I fly Southwest. Thanks again

Just disappointing service. Serveral times, my flights booked in business class have been dropped to any time fare even though there are clear price discrepancies. KTN missing & my

I'm tired from my trip and not finding my suitcase doesn't seem right to me. I have more than an hour waiting where my suitcase will be

All southwest employees all claim to be "medical trained" to impose restrictions to passengers

Jack Nelson was awesome, very friendly and extremely nice to everyone he talked to! Thank you!

When I arrived, it was postponed for 6 days... I hope to fly to LA and arrive on time today.

Get It Together Guys!!! …

Easy, simple process. Everyone helpful.

Friendly staff and good experience

Great landing at Chicago Midway!

Great flight w free baggage.

Always National