Subject: Disappointing Experience with Sun Auto Service I recently took my 2004 GMC truck to Sun Auto Service for an oil change, and unfortunately, my experience was far from satisfactory. I feel compelled to share my concerns and frustrations with the hope that improvements can be made. Upon arrival, I requested that the grease fittings be lubricated, as indicated on their website that they "lube the chassis." To my surprise, I was informed that they didn't have a grease gun. This discrepancy raised questions about the accuracy of their advertised services. Furthermore, I asked for my tires to be rotated, and although I paid for the service, there was no evidence that it was actually performed. When inquiring about crucial details such as air pressure, tire wear, and brake pad life, I was disappointed to find nothing documented on the invoice. The most alarming part was the misinformation regarding tire pressure. The service writer noted that all tires were set to 35 pounds, contradicting the manufacturer's specifications of 50 pounds in the front and 80 pounds in the rear. Upon checking at home, the pressures were correct, highlighting a lack of attention to detail and possibly a lack of proper inspection. Despite my attempts to address these issues with the store manager, I received no callback, further adding to my dissatisfaction. This experience has left me questioning the quality of service provided by Sun Auto. It's disheartening to think that a company prioritizes volume over the quality of service. Potential customers deserve transparency and reliability, which, unfortunately, I did not experience with Sun Auto Service. I hope my feedback serves as a constructive critique, prompting Sun Auto to reevaluate their service standards and communication practices. I feel ever 1 star is to much

I came here to get a oil change and a driver side axel replaced and they quoted me 4.6k because they tech who’s “been working on cars for 11years” said he’s never seen that much rust under a car in his entire career… my brother is a auto technician on the east coast and this was his car before he gave it to me and he took very good care of the vehicle. Also being from the east coast especially living by the water of course sea salt from the ocean will cause surface level rust but the tech who looked at my car said he was scared the whole thing would turn to dust if even touched it. Very dramatic because i took it to my usual technician up north Three Points Automotive with much more experienced technicians that don’t cry over surface rust and they quoted me 657 for everything. Imagine that. A 4k$ price difference. Thank God I’ve worked on my car and am familiar that i knew that price was absolutely ridiculous. Like if you didn’t feel comfortable working on the vehicle say that. Also the manager that works there, i think his name is Alex? Not sure he’s blonde hair and blue eyed gave the people in front of me great customer service but was very short and dry with me. Borderline passive aggressive which caught me off guard because it was my initial visit when i was dropping off my car so they could tell me what was wrong. So i don’t know if it’s something against me or what but i don’t wanna pull the race card but the difference in my service experience was like night and day. Glad everyone else had good experience, but mine not so much. Wouldn’t recommend because i don’t trust car servicing that decides when they wanna go 10x market standard for a simple repair.

Maybe Patrick should be a comedian because the place he’s running is an absolute joke! Our check engine light came on Sunday. Some sort of misfire so we took it to Sun Auto at 9AM Monday morning. The manager Patrick said it would take about 4-5 hours for them to run a diagnosis. We heard nothing from them that entire day. We call the next day and they said they’d get to it that day. We hear nothing from them and give them a call on Wednesday explaining that if the diagnostic is not done by Thursday, we will be picking up the car. We’re promised a call from the owner that morning. Thursday morning comes around, no call. We Uber over there and coincidentally they just finished it. They found out it was the coils and spark plugs. A quick google search says it could be a $250 - $500 fix depending on your vehicle. The really finicky guy up front tried to convince us that we needed $1600 in repairs. We reply saying that we can’t do all these repairs. So he cuts out a couple things bringing down the price to $1400. I still don’t know what the hell Id be paying for because homie has to speak faster than the speed of light. We say no, and he changes the price to $1400. So we ask for our keys back. Apparently we have to wait 2 hours for them to get their tools out? Ridiculous, we abide and come back around 1:05. Patrick, the manager has some petty attitude but he hands us back our keys and we quickly took it up the road to a way better mechanic who took care of the same problem for $406. Lopez Auto, 4 minutes down the road from sun auto.

I'm a regular Sun Auto patron. They have done excellent work on my truck over the years. I've trusted them for a long time as mechanics. Well...after today I trust them as human beings. Today, I was running out of gas with no money due to my wallet getting stolen at a concert out of town. By the time I got back to Austin I was empty!! I have a Sun Auto credit card in the glovebox so I thought if I could JUST make it to a Sun Auto maybe they'll sell me some gas! I made it... on fumes... to Sun Auto South Austin on Slaughter Lane where I met Victor. He said he could not sell me gas, credit card or not. Then, he offered to ride with me to the gas station and put $10 in my truck out of his own pocket. What a gentleman. I was able to make it home because of him and there was nothing in it for him. Now who do you want working on your car? Thank you Victor!

Dropped my car off at 7am. For an oil change. Around 1:30ish called them to get a status on my vehicle. Had a back & forth with service rep. He says he told me it would take 2 days because they were busy. I know he didn't because I'm a single mom, this is my only vehicle and my kid has after school activities. I know I wouldn't have been ok with being without a vehicle for that long. I do remember him telling me it was "going to be awhile" which I figured "awhile"= 5/7 hours. But he never told me "possibly 2 days". For an oil change??? I only go here because it's walking distance from my home. I was already somewhat on the fence about continuing to come here due to other service issues. But this was the straw that broke the camels back. I picked up my car after they had it all day and went to Lambs. I do not recommend.

I had purchased tires online and had them delivered to my house and needed a company to install them.... There are some very honest and down-to-earth people I have ever talked to business wise. The tires I'd receive were no good and had flat spots and the sidewalls were bulging and warped! They took my truck and started the repairs when the technician noticed the issue with the tires... and explained the safety factor and I shouldn't install them.... and I agreed. That gentleman saved me money for the job... plus the saftey of my family riding in the vehicle! Sun Automotive didn't charge me a penny.... ans I very grateful for the honesty of the technician and the integrity of this company.... Thank you for everything.... I'll definitely be back and refer Sun Automotive to everyone I know!

I have had the best experience with Sun Auto. I have taken my car there multiple times for oil changes, state inspections and any other maintenance/issues. The employees are always nice and friendly and take care of everything in a very timely manner. I recently went in and Ryan took care of me. He treated me so well, I felt very well taken care of. He truly makes me for confident in my car service. He has such great customer service. I will always continue to come here for car maintenance. It is nice to find a place that makes car maintenance so quick and reliable. Thank you for everything you do Sun Auto and Ryan.

I first came here 2 or so years ago because I received a mailer and it had a coupon for an oil change. I regret not continuing to go here for routine maintenance but definitely will moving forward. Ryan assisted me 2 years ago and I had a great experience then and he was there again today which says a lot about retention. I highly recommend this place, especially because they have the technology to take pictures of your car when they're working on it so you know they are being transparent about any diagnosis they uncover. Looking forward to being a continued customer in the future!

Completely disorganized as a business - Courteous desk person, but that's all the good news. Sun continues to accept online appointments that mean nothing, and to make unrealistic time estimates to walk-ins. The list of excuses is always the same (techs not available, computer system down, repeat). Since you can't possibly do the job on or in time, and YOU KNOW IT, stop spinning fantasies and accepting appointments and work that you know you can't fulfill.

I went to Sun Auto for a State Inspection. With it came a sales pitch for a $732 tune up. I just had the car tuned up. They just looked at the mileage and assumed it had not been done. The $732 was put on my invoice. They were able to delete it from the invoice after I rejected the idea of a $732 tune up. Very old school, like a used car dealer. The inspection was done fairly quickly however. I paid for the inspection and drove off.

Very nice experience. The assistant manager was so friendly and helped me with additional questions I had. They went over anything the needed to be addressed that they noticed while they complete my inspection. They were realistic about the time it would take for the inspection (1 hour). This was due to it being a weekend and 4 people ahead of me. Expect to wait if you go on a weekend after 11.

Honestly the best customer service south of Austin. Went in on a Tuesday at 3:00 and the nicest guy got me in straight away. Only took about an hour and a half to check over my car and replace some filters. Very thorough communication and speedy service. I also have to thank them for letting me know where to re-register my car and get a good deal! Consider me a regular customer now :)

I took my car to get the a/C fixed they were charging way to much almos 3000 for repair and then when I went to pick my car up the front grill was loos and the manager Ryan had the nerve to tell me that's the way I gave them my car, I open the hood they dint put the crews back on and they left their screwdriver under the grill. to bD I can not give them a negative stars.

Victor was very knowledgeable, and very polite at the front desk. The crew in the back got my car inspected quickly, they let me know that there were a few things that needed attention in case I wanted to take care of them while I was there. Victor looked up prices for me as well so I had all the info I needed to make a well educated decision. Thanks guys, great job!!

I needed both my front wheel well liners replaced! As a woman walking into an auto shop is usually pretty stressful because I’ve been price gouged before. Ryan was the ABSOLUTE BEST! Kept me updated on the work, quoted me a fair price and helped me find discounts. My car is good as new and the whole process was under 24hrs and painless. Thanks so much, Sun Auto!

These guys are great! Ryan was kind and informative, helped me find the right balance between what is necessary and what things I could wait on. I love my old Honda and want to maintain it for as long as I can, so Ryan helped me navigate the repairs with this focus. They also got me in on the same day and had everything done by the next day.

Needed a fast services performed on my 2020 Hyundai and Sun Auto provided a great experience. I can't say enough about how pleased I was with my bill and the quality of work performed. Customer service that I received compared to the Hyundia dealership means, I will be bringing my business to Sun Auto service in the future!*****

Ryan was fantastic from start to finish! I’d had enough of Discount Tires and was looking to try somewhere else. I was given options and quoted very competitive prices for new tires. It turned out that I had an issue with my tire sensors that they took care of for no extra charge. Overall excellent experience. Highly recommend!

Excellent customer service from Victor at the front desk. The gentleman was very helpful with information, checking back with me, going over the details and making sure I was satisfied with the work done. I will definitely return and recommend to friends. Thanks for the awesome auto service experience.

Ryan was so accommodating! Not only did he squeeze me in for a last minute inspection, but I noticed him go out of his way to help a few other customers at the same time! Excellent service and a great front desk to represent the company name is what will keep me coming back! ❤️ …

Front desk staff is knowledgeable and work well with customers. I was there a few hours listening to both Ryan and Victor on the phones and with other customers and was impressed with them both. I took off one star as I was there longer than anticipated. But I also know this can happen.

This place just wasn’t it. Brought my car because I couldn’t find the problem to a code I had and even scanned myself. Was told the fuel pump (which I replaced weeks ago) needed to be replaced. $1,200 for parts and labor. Still had to pay $126 for diagnostics. Hard pass

Sun Auto service provided excellent service. They hire quality people do quality work than an incredible value. Victor and his colleague at the front desk or friendly knowledgeable helpful and gave me the best oil change experience I've ever had.

Staff was super friendly on phone and in person. I love the complimentary tire rotation and fluid top offs with my oil change. They were quick, professional, and welcoming and explained my invoice thoroughly. I would recommend them to anyone!

The morning after receiving an oil change, midway to my place of work, my low oil indicator light came on. When I arrived to work my truck appeared to be hemorrhaging oil. I called the shop and they gave me a number for a tow company. The

Called in got a quoted price. They upped the price by $25 when they learned that I was using a 50% coupon. Service wait was very long. While in the waiting area kept hearing them upselling $10 filters for $49. Attempted with me as well.

Fantastic service! Sun Auto employees always take care of my car and provide excellent customer service. I barely know anything about cars so I appreciate that employees like Ryan take the time to address any concerns and give detailed

I went in for an oil change! Ryan at the front desk was very helpful and communicated the process clearly. I liked that they provided me with a report of items I need to address on my vehicle. I'll definitely be back for service.

I have used this store for many years. Very dependable. Today I had brake work done and I am pleased with the service. Ryan was so helpful in the process of repair and stayed connected so I was informed. A good experience.

I've come here on and off over the years they are trustworthy, affordable, and complete the work is a very timely fashion. I appreciate y'all taking care of my inspection with my most recent visit. ✌️ …

The whole staff is exceedingly welcoming and pleasant. They were upfront about timing and cost of service. I very much recommend Sun Auto if you’re looking for a fair, low hassle auto shop in South Austin.

My car had many things that were broken and other problems on the verge of being a disaster. They fixed everything at a fair price considering the extent of the work. Very friendly and knowledgeable.

I like Sun Auto for oil changes and tire rotations. But you have to keep eye out for the service. This makes like 3 times they don't rotate my tires over a maybe 7 year period. I

Alan and the team at Sun Auto Service were a joy to work with. They were professional, fast, friendly, and provided exceptional service. We highly recommend Sun Auto Service!

It was a wholesome experience. Staff was great & they let me use a coupon for a great deal on oil change. I also got new tires! Good experience, I will return.

Service was great, Ryan was prompt and knowledgeable with any questions I had and keeping me informed. My second time coming here and definitely will return.

Ryan and Victor were great and got me in immediately for a battery replacement. From first contact to check out was less than 2 hours! Would recommend.

Excellent service and dedication to their customers- Ryan and team were thorough, kind, and did an awesome job on getting my car running again!

Amazing service. Sun has helped with both of our vehicles and every time they get things done extremely fast and at a great cost.

Amazing customer service by Patrick Slater. Quick and efficient service by the team! Will highly recommend Sun auto service 4172.