Don't open a business account whatever you do. We have had a business account for 10 years, it's been frozen for 8 days now with no explanation as to why. Hours on hold to customer service to be told no one can say why. Someone did let slip

Don't normally leave negative review ,But after having to wait around 45 minutes today when there was only 1 person in the que before me i feel its just.There was two tellers working one dealing with someone wanting to close an account the

Customer service has fallen of a cliff. i am currently trying to speak to someone, and have been waiting over 53 minutes so far. All i need is a statement of from my savings account that show an up to date balance. But apparently there has

We had issues applying for a mortgage - Platform somehow managed to lose us on the system and we had been waiting weeks for paperwork to come through. We'd had no luck with calling them. We popped in to branch and Josh BLESS HIM sat on the

I have never come across such collective ineptitude. After having spent over an hour waiting to get through to 'customer service' I was lied to saying my request would be actioned, but alas it wasn't. I then had to travel over ten miles to

'Customer service' is absolutely shocking, takes at least 45 minutes to get through to anyone. Then they just send you round in circles. 3 times been told a manager will call me, no one calls. Told my complaint isn't a bank error, so they

Worst bank ive ever given my money to. Transactions appear in random orders on my statement, sometimes dated in the FUTURE. Too many periods of "downtime" where no transactions are recorded properly and they let me overspend on my card,

Simon was very helpful sorted out our problem with internet banking ordered two contactless cards for us went shopping wife's card rejected back to the branch . Then costumer got involved. Shut down internet banking .simon couldn't

Excellent service received from Simon. I had an issue but he didn’t give up and went further to find alternative to resolve my issue at the time rather than ask me to return back the next day. Thank you again!

Don't open any account with this bank you will never see your money I opened an account on the 29-12-2021 and the account hasnt BeEn Activated and now I'm missing £1200 because of this banks incompetence

Fantastic friendly bank. Been with them for over 15 years and never had any problems with them. Always helpful and deal with queries speedily and efficiently. I can't recommend them highly enough.

Excellent service at the Branch today. Last week I spent over 2 hours on three separate calls to the call centre. I was cut off on the first call after 57 minutes and when complaining on the

I moved home 2 months ago. I updated my details whitin the system online as soon as I had my new address. I lost my bank card. Told them. And have waited patiently for nearly 2 weeks.

Bank and staff and app great. But what ever the problem with the cash cars on the chip for contact less. 3rd one broken again. A little pissed now other wise would be 5 starts

Been with Co-op for several years now and whenever i've been in needing help regarding my card or needed to put money into my account they have always been very helpful.

Been with the co-op for a number of years now and never had any issues at all. I chose this bank because of there ethics which meant more to me than most things.

Used the Leeds branch regularly for a number of years now, staff always helpful, friendly and efficient. Keep up the good work.

Always found them very helpful. And to say i get free business banking recommend to all business out there.

Opening hours are really bad. I would have to take time off work just to cash a cheque...

I am not getting any reply to my phone calls from the Leeds Cop bank.