High key racist. Walked into the store and saw the staff of two women helping a group of white Americans. They were very friendly with them and were just wrapping up their purchase. After the group of white Americans had left they turned their attention to us. Based on that interaction we were expecting friendly service… We are Asian American and the first thing they said to us was “no pictures.” None of us even had our phones out we were just looking at some masks. We had seen the little print outs telling us that pictures cost 1 euro and were respectful of that. They then proceeded to tail us around the store like we were gonna try and sneak a picture in. Not really a great way to welcome in guests to be honest. There are several other artisan mask shops in the area of similar or higher quality. We bought from them instead as they provided friendly service to all people. If you want to support racism, feel free to shop here. If not, I’d take your money elsewhere

My family and I had a chance to go to this mask shop in Venice a few weeks ago. The staff was very friendly and mentioned the opportunity to sign up and make our own masks with the help of one of their artists. We signed up and came back a few days later and got to go to their workshop and make our own masks. It was one of our favorite experiences in Venice and I highly recommend it. Even though I'm less artistic than my wife and children, I was still able to make a very nice mask and had some good input by the in-house artist to help guide me a little. We now have some great memories and souvenirs and learned about the history of masks in Venice along the way.

Excelente lugar para encontrar la mascara veneciana perfecta para ti. Los dueños vienen de una familia que tradicionalmente se han dedicado a hacer máscaras, de hecho tienen el taller de máscaras ahí mismo. Si quieres una máscara única, original y que sea una obra de arte, este es el lugar. El precio muy bien en cuanto a calidad y precio. No comparen nunca estas máscaras con las que venden a granel en los puestos de la calle, estas máscaras tienen una calidad excepcional y están personalizadas.

Ein wunderschöner Laden mit venezianischen Masken in allen Variationen. Preislich etwas teurer, aber das war mir lieber als die ganzen Billigmasken an jeder Ecke in den Touristenshops, die in Venedig leider sehr zahlreich und störend sind. Ich kann nichts über den negativen Service bestätigen, ich wurde sehr freundlich bedient und der Mann meinte (obwohl ich nicht mal gefragt hatte), dass ich die Maske gerne anprobieren dürfe. Ein Juwel unter den anderen Läden mit Masken meiner Meinung nach:)

5th comment cause it keeps being deleted for "hate speech" lol. Appalling treatment from staff. You need to pay 1€ for photos, fair enough, I enter and give the coins and the staff is immediately p*ssed off and complaining. Then I walk around and look at the beautiful work and she stays very close to me and watches everything I do, then 5 minutes in she says it's enough and I need to leave. There are other shops around with the exact same masks so don't act like yours are special...

You can tell just by entering the shop that the designs are truly unique. We were taken care of by Alessandra and not only she was a delight to talk to, but she was very helpful recommending a mask to match in contrast with another mask that we had acquired in a different shop. Do not waste your time buying the same old cheap designs you see everywhere in Venice. The prices are high but you can always get a smaller version of the mask you want. Anything else it's just not worth it.

We went to the atelier in Calle del Traghetto Vecchio N. 2874 to rent carnival costumes for a ball. It was one of the best experiences of our lives. Alessandra who has been there for over 22 years made you feel like a star getting you ready for a role in a movie. She is fantastic, professional, kind and she is really really good putting a costume together that will make you look your best. Absolutely fantastic. Thanks again Alessandra!

Très beaux masques mais l accueil détestable, la vendeuse criait à chaque fois que l on s approchait d un masque, lorsque nous avons choisi un 1er masque à 150 € un peu de sourire ,à l achat du 2ème la facture totale est de 200 €, là la vendeuse s est fendue d un sourire .j'ai regretté d avoir voulu acheter vénitien car sans aucun doute dans un magasin asiatique meilleur prix (qualité inférieure) mais un accueil plus agréable.

La migliore e la più vecchia bottega di maschere di tutta Venezia, tutte le maschere sono interamente fatte a mano in cartapesta nel laboratorio adiacente dove su prenotazione organizzano dei workshop di decorazione teorici e pratici! La qualità è davvero eccezionale e lo consiglio assolutamente se siete interessati all'acquisto di maschere!

Se trata de una de las tiendas de máscaras venecianas más conocidas. Todas sus máscaras están hechas a mano y son preciosísimas, si bien su precio es alto al ser originales. La atención fue excelente y hacen envíos a otros países, lo cual es perfecto si la máscara que quieres comprar no te cabe en la maleta. Totalmente recomendada.

È uno dei pochi e migliori negozi di maschere artigianali di Venezia. Ogni prodotto è realizzato a mano, con grande cura del mastro mascarer. La qualità è eccelsa e le maschere, le opere, gli specchi, i carillons e tutto ciò che è esposto è veramente bello e curato.

Loved this shop. My daughter and I had great fun dressing in Venetian costumes. The lady even took pictures for us in and outside the shop. A lovely experience. Will be back on our next visit. Also VERY reasonable price. Highly recommend.

We decorated paper mache masks with the help of the artists. We have no artistic abilities and the artists were very helpful in suggesting ways to wake up our artistic abilities. The shop also offers a wide array of beautiful masks.

Negozio di maschere meraviglioso. Laboratorio di decorazione della maschera molto divertente e creativo con un prodotto finale, che è il più bel ricordo di Venezia che si possa desiderare. Personale molto competente e disponibile.

El regalo más típico de Venecia es una bonita máscara del carnaval veneciano. Si quieres comprar una típica de Venecia, de calidad y hecha artesanalmente este es el lugar. Las hay de todos los precios y estilos.

This shop is amazing. The staff were very friendly and helped us find masks for our nieces. Unfortunately, their card reader was down, but they gave us a discount for the inconvenience.

Out of the 5-6 mask shops we visited, Tragicomica had the most unique and broadest variety of masks. We spent the most here and found some favorite masks and souvenirs!

Expérience magique chez Tragicomica d'un atelier de masque vénitien. La boutique est superbe. L'équipe très sympa. Un endroit à ne pas rater à Venise!

Recensione puramente empatica: da turista in passeggio è impossibile non notare questa elegante, sfarzosa ed appariscente vetrina... stupenda!

Beautiful masks, nice people.. masks are more expensive than souvenir shops or street vendors but much better quality and naturally authentic

Very bad service. The saleswoman yelled at me like I was not supposed to try on the masks. Not recommend.

Il più bello, completo e storico laboratorio di maschere della commedia dell'arte italiana

Ottimi i prodotti e corretti i prezzi. Io mi vesto e compro le mie maschere solo da loro.

Beautiful masks, but very expensive and the staff wasn't the nicest.

Maravillosas piezas realizadas por verídicas artesanas venecianas.

Very helpful staff. My kids love their masks. Excellent quality.

Quel merveilleux magasin, beaucoup de choix et accueil parfait

Venden máscaras artesanales venecianas. Lugar algo caro.

The real thing when it comes to Venetian masks.

Per opere di grande varietà e ben finite!

çok güzel maskeler kostümler var .

Bellissime creazione

***** très bien

Magnifique

Csodás

Super

bien