The one gentleman who works there always hustles and is great. I just went back and was "helped" by a younger lady. She was on her phone (earplug) while trying to help me and was literally not engaging with me and picking stuff on the screen as she went for my out of state move. I walked out. No clue how people get away with this.

PLEASE BE AWARE! These people will extra charge you for any little thing. Please take pictures of everything. They charged me an additional $50 for “not putting gas”. The lady didn’t even want to see my bank statement proving I put gas but instead She demanded a picture. Just horrible service. Will never return.

Unprofessionalism at its finest! They will cancel your reservation without any notice. No phone calls, emails, or text messages. Not to mention their unwillingness to work with you and dismissively poor attitude (just read all the bad reviews.) Will never be doing business with U-Haul again. That’s for sure.

I’ve been coming here for almost two years now due to my line of work and I will try my absolute best to only rent from this location if possible. Andre and his crew are the best uhaul crew I’ve ever seen and I’ve seen a lot. Friendly and professional and trucks are always in fantastic shape.

When I went to rent a truck there years ago. The shady agent pocketed my cash. And corporate had me as not paying. The good thing is that the manager did right by the issue and checked the cameras and there she saw the agent not placing the

The service at this location was completely unacceptable. Firstly, I was transferred to this location instead of one located off Ella, which added unnecessary mileage (and money since mileage is charged), time and effort to drive out of the

Do Not use this location! I rented a 26’ truck and drove the truck 11 miles total distance. I refueled the truck with 3.5 gallons of gas and returned it. I was sent the bill that evening with a $49 fuel charge. I called to ask what this was

Nigel Hilliard and Branden Alberto provided exceptional service when we came to pick up our rental. When our trailer lights did not work, Nigel helped us try multiple cables and even another trailer entirely! Unfortunately, we were not able

Had a terrible experience trying to get a hitch installed. (Sept 30)I reserved one online and got a confirmation. When I got there they had no reservation.., they then found the reservation and said they did not have a hitch guy and I would

Manger Andre should be FIRED! made a reservation online and went to this location to get my trailers and he wouldn't rent the trailers to me because the truck i was in had other companies logos on the side. when i knew he was just having a

Terrible customer service. This place never answers the phone. I was scheduled to have access to my U-Box on a certain date, movers were there to help and was told the box was not at the center. This is after multiple trips going up there,

Victor was an absolute savior for me Friday! I got there to pick up a trailer and low and behold, he hooked up the trailer and I had no lights. He changed cables, tested lines, checked my fuse box, tried a different trailer, and just when

I made my reservation online which was simple and easy to do. Later, I realized I needed my Uhaul earlier than what I had booked it for. I called the store and they said that wouldn't be an issue and that I could drop the truck off after

"Moving my Mom" This location went ABOVE and BEYOND while assisting me and was able to help me in a time limited situation. Like all places, there are details and fine print. Hanna never failed to inform me of all my options and I had no

It was my first time using a U-haul and I had a Wonderful experience. Brittany was the person that helped me out and she was just wonderful!! From Start to finish! Friendly and always had a smile ! She has Great Customer Service ! Great

Do not use this location for a trailer hitch installation. Upon arriving on the date indicated in my receipt (March 23, 2017), I was told that my appointment had to be cancelled and that they had tried calling (I received no such call).

I rented my uhaul this past weekend with the online option to get it faster. When I got there only one person was working. He was doing a 5 man job. It took way longer than expected to get my reservation. When I got my truck, it smelled

Went in for propane refill. Stood in line for 15 minutes while 2 other employees joked and did nothing. Finally said "hey I just need propane". 2 joking guys put their hands up like "not our job!". The lady behind then counter literally

Rented a 6x12 enclosed Uhaul trailer from this location yesterday at 11am. Service at the counter was very slow with just one person working there on a weekend. I finalized my online reservation in advance which was supposed to cut my

Chair If you're planning to get a hitch for your car this is the wrong place to go. They gave me the run-around for 4 days and still did not figure out when to install my hitch and wiring nor to figure out if it's in stock. I did the

This was the worst experience of my life. I have never written a bad review because I think the world has enough complainers, but this is worthy of my time. We stood in line at the 34th street location in Houston for over 1.5 hours.

24 hours since I returned the equipment and they still haven't sent me the final receipt and it looks like they're charging me more than what we agreed upon. Not to mention they were going to rent me a can with a blinker light out.

Tried to fill up propane twice, once on a Sunday when they confirmed they don't fill propane on Sundays (technically signage says 7 days a week). I figure that one's on me, should have called before.

Decent customer service! The lady with glasses told me that I was being charged $50 for going over the miles (from Louisiana to Texas) suggested that I call the customer service number to be

The best costumer service is in this store. They always have what I need and help me find my best choice. Thank you for everything. I love this store for the kindness of the workers.

Selected a 6:30am pick up appointment. Ubered to the location to take the truck. They did not leave the key ready for pick up and are forcing in person pick up... At 9:00am...

Brittany J & Courtney G did a fantastic job after I had a horrible experience at the Fairbanks and 290 location! I highly recommend coming to this location vs that one.

Lady was nice but unorganized. Overcharged me for the Uhaul insurance that I'd taken off. Did not respond once I reached out to them.

Note: Original review posted at wrong U-Haul location in October 2022. Revision and correct location made in December 2022.

These guys had me in and out. Professional, courteous, and entertaining.