I tried Ultimate Food Essentials while in the SLC area for a week-long business trip. I was very excited to try the service since I wanted to eat healthy meals without the time and stress of meal prepping on my own in a foreign kitchen during a busy work week. The meals were organized, easy to reheat, and delicious. Unfortunately, I can't recommend Ultimate Food Essentials because the communication was terrible. I did not receive a confirmation that my order had been received, so I was left hoping the meals would arrive. I left voicemails that went unreturned, as well as sent emails that went unreturned. I also had trouble with the website, and an order I cancelled online was not cancelled, so I received two orders for my first delivery. (The plan I requested included a Monday and a Thursday delivery.) I requested to cancel my second delivery for the week, as well as a refund for the duplicate order, and while I did not receive the second delivery, I did not receive a response to my email and at this time (Sat. 7/17/21) have not received confirmation that the duplicate charge was refunded. Finally, my order was promised by 8:30 pm but was not delivered until 10 pm, and I was not able to reach anyone by phone to check on my order. I do want to emphasize that the meals were good and ultimately did reduce stress during my work week, but the miscommunication, lack of communication, and website/cancellation/refund issues made for an unfortunate first impression. Update #1: You can see from the "owner" response how little this business cares about the customer experience. My review has been updated to 1 star (from 2 stars) to reflect the continued lack of professionalism from Ultimate Food Essentials. If there were questions about the proper address (one being the business/billing address and one being the shipping/delivery address) or names on the order (one being my name and one being the name of the authorized signer on the company credit card used to pay for the order), a simple phone call from the business would have cleared up any confusion. I called during business hours on Fri. 7/9/21 and Mon. 7/12/21 to discuss my order and my calls went unreturned, in addition to my attempts to reach someone after my promised delivery time was missed. You can't ask for a more honest review than this. Buyer, proceed at your own risk. Update #2: I've attached a screenshot of the email I received from the business regarding my review, in case you were still on the fence about whether this is someone you want to do business with. In the event the screenshot I've attached does not appear for you, I've copied and pasted the text of their email sent to me on Sun. 7/18/21: You are not an honest person and you completely acted like a child during this whole process. And we are glad that you are gone and we will not have to deal with you again . I can’t believe that you would lie in a review just because you had a temper tantrum and the delivery came late . you don’t know where you live and you sent us 2 addresses. Your recommendation is worthless . Have a nice day NARC
Service
Delivery
Meal type
Other
Price per person
$100+

I'm posting this review as someone who purchased a meal plan for a new hire who came into town (Salt Lake City) for onboarding. I completely support her desire for healthy habits and supporting local business but after seeing not only the email exchange and this business's response to her online review - I can't believe that this establishment with such terrible customer service is still in business. After reading the name calling via email and the description on their refund (which came to me as our new hire used my credit card since she's new and doesn't have one yet) I will be filing a complaint with the BBB because no one deserves to called "a non desired customer with some mental issues", over requesting a refund for a duplicate order after multiple attempts of trying to get in contact with the business. So Ultimate Food Essentials, instead of calling someone dishonest and being confused over two addresses (one an office location and one an AirBnB) why don't you just call the customer if you suspect fraud so you can straighten it out instead of resorting to name calling (like dishonest, child, and NARC) or putting them down for not knowing where they live - of course she doesn't - she's not from here! And while you're at it keep your opinions about someone's mental health to yourself - your treatment is unacceptable and unprofessional. To all consumers: I would be V E R Y hesitant about ordering food from people who treat customers this way. It makes me uneasy to think about what volatile people like this could do to the food they prepare.

Okay check this out, I absolutely love this service! The food is great and the people that run this business are helpful and listen and get right back to you when you call and leave a message! If you are a bodybuilder and don't have time to do proper meal prep, they will take care of you! If you're just looking for healthy meals, they will take care of you! If your diabetic and need specific diet macros, they can take care of you! I think most important is that it's affordable when you take into consideration the time saved shopping, preparing, storing, and having your Meals Ready To Roll! I highly recommend ultimatefoodessentials and I'm very impressed with the quality and service I've received! Thank you ultimatefoodessentials!

Customer service is horrible they say what you want to hear with no follow through. My first delivery was delivered to the wrong place even though I changed it. There’s no comformations stating your getting a delivery. Luckily the driver was nice to meet me. But with all the frustration I canceled. I then asked customer reactive my account and they said they would. Come the following week I haven’t been charged and no comformations once’s again. I contacted them and they stated I would get a delivery and there was no delivery. Again next day sorry you will get a delivery today and again no delivery. I did like the food I did receive but the service is horrible!

I am so glad I decided to give this a try! I'd been debating doing a pre-made meal service for a few months, but everywhere had outrageous delivery charges because they were all out of state. Once I found these guys locally, I was sold. The meals are amazing. My co-workers are so interested to see what I'll bring for lunch everyday and it's always different. Much better variety and quality than I have time to prep for myself. Also, the portions are much bigger than I expected. I usually can't eat it all. The driver who brings my food is really friendly. I have nothing bad to say about these guys. I 100% recommend them!

BUYER BEWARE! While they make claims that they can accommodate food allergies, they didn't follow through. I have several food intolerances and selected this service specifically because of this claim. I paid for a week of food ($150+) and was sent meals with foods I could not eat. When I contacted customer service, after several email exchanges, I was told that I had too many allergies to accommodate. I would have preferred to be told that from the get go instead of being sent the food, which I could not eat, and paying for a service that wouldn't meet my needs.

This the best service in town for guy like me. I hate shopping and I can never find the time anyway. I like to think that I can cook but it takes so long to eat well. UFE simplifies everything. No shopping, no mess and it takes about 5 min to heat up on the stove (I don't see the point in trying to eat healthy if your nuking your food though the containers are mic safe). The best part is the portions are more than I can eat a lot of the time and I'm still LOOSING WEIGHT!!! Even eating as much as I possibly can!

One of the best meal prep & food delivery services available. Utilized their custom macro meal plan and was never disappointed and food was spot on, there was a group of us who placed orders and due to our work schedule were concerned about receiving deliveries. Ultimate Food Essentials worked with us on deliveries and made it super convenient for us to receive meals and notifications when meals were delivered. Very professional and will be utilizing again when back in town!

Seriously amazing option if you don't have time to cook, and you want to avoid fast food. It's all good quality meals that are custom tailored to you're goals! Support hard working locally owned company that will deliver gourmet food to youre door! Very highly recommended!

This place has been the absolute best, the food taste great, easiest to customize your food plan, and the lowest prices. I have had just about everything on his menu and they always deliver to my house. Kept me on track during the pandemic, they are my saving grace.

This service is fantastic, super convenient and excellent quality. On the surface seems a little pricey but worth every penny when you crunch the numbers and look at quality, convenience and health choice. Great option for a lazy Paleo subscriber like myself.

Clean and delicious food! Definitely a must try for good quality food prep!

The food is very delicious and the service was awesome

High customer service

Food is so delicious