My experience was terrible. The two guy's who run the place,burny and the assistant are convinced that if you go to there place more than a couple days a week. You are living there. The rules given to me after i was nearly attacked and then screamed at and told the police would be on there way if i didnt leave the property. Were i could not in anyway sit down in my unit, i could only be there for twenty minutes and would be written up and fined if i stayed longer. The weekend i went there to rent a unit,the two usaul people were out of the officeso the gentleman i dealt with was a sub. From another location. I spent six months putting up with there harrasment even paid for a couple months in advance. But they just could not be very nice to me. The security is nice but there sneaking onto floors and spying on there customers was flat out really weird and creepy. The units arw over priced as well.

Overall, all the experiences I've had with this facility and the management have been good. Moving can be very stressful and not fun! Although I did not have my things stored here, my Uncle did. Me and my husband have made several trips in the last couple weeks to complete moving all of my Uncle's things. Bernie, who works in the office, is a totally awesome guy! His customer service skills are top notch! So although moving is never a fun thing to do (in my book anways), at least Bernie makes any dealings with the office, bill, questions, or whatever is needed , a pleasant experience. He is right their with a smile and positive attitude to help in whatever way he can!! A+++++ Bernie for exceptional customer service skills! Thanks !

Walked into the storage facility today and was greeted by one of their employees, Burney. I wanted to extend my appreciation for his great customer service at such a busy time of day. Moving is already stressful enough, especially when an entire family is on a deadline. However Burney grace, professionalism and great personality really made the moving process that much easier. I am truly grateful for company's who employ people who care so much about what they do. You can tell by the way he presents himself that he is a true genuine professional and for that I would recommend this facility over all. Thank you for your services Burney. Thank you!

Chuck is the best! Very kind, patient, professional, respectful and friendly. He also gave me good advice about best practices to avoid lengthy deposit returns, so I followed their advice for my proration, and appreciated them taking the time to help me with this. Also, I felt like my items were safe in storage, the facility was always clean. I used them from the end of February to April (checked out April 26, 2022). I love this place, I'd use them again, and Chuck is one of my favorite people. Sara A.

I want to send praise to the wonderful manager Burney who works here. His customer service has been beyond excellent and he is such a pleasant, knowledge and friendly person to deal with. Burney always is the first person ready to help and always has a smile on his face. I recommend this storage facility over all others for the excellent service I have received. Thank you.

Everything about moving is difficult, everything that is with the exception of 12th and Madison. My fiance and I were having such a tough time until Burney came to our rescue. The manager here exceeded our expectations when it came to renting a storage unit. I just wanted to give a special shout out to the guy who helped us. That Burney guy is a real cool dude.

I had a unit here for several years and have always had a good experience. The people working here are always very nice and helpful. They have better customer service than most other businesses. The units are a good size for the price and the large freight elevator is a nice bonus. I would go there again if I needed to store more stuff.

This facility was the logical choice for our move. The convenience, cleanliness and staff provided an excellent representation of the storage industry. Above all I would like to acknowledge Burney for his pristine customer service. He is the person who you need to ask for to have the best moving experience.

A smaller storage company with a corporate feel. The specials offered are great and the secure entries are comforting. There seems to be many unwritten rules which seen unfair and are a turn off. The spaces are, well, clean and spacious, the goes are decent and it's very accessible if you live in the city.

When looking for a storage facility, my top concern was security followed by ease of access. Not only did Urban Storage exceed my expectations in both of those categories, but their friendly and professional staff made me feel confident in my decision. I highly recommend Urban Storage.

Wanted to award thanks to Burney for being a fantastic employee by writing him a review for going the extra mile on helping me with my storage needs. Moving can be extremely stressful. I've shopped around multiple companies and this location is by far the best!

I stopped in on Saturday and the manager Burnie was very helpful. I was very impressed by the knowledge and helpfulness since I am already stressed about moving. He set my mind at ease about at least the storage part. Thanks!

This is an outstanding storage service. The team is great and the facility is safe, secure and easy to access. The hours make it easy to access the storage unit to boot. 12th and Madison has make storage actually enjoyable.

Was a little worried over location as Cap Hill has seen must unrest lately but happy to find it very safe with good security measures, EXTREMELY clean, very polite office staff and reasonably priced. Very happy with it.

I was given the best customer service I've had anywhere in the area when I went to 12th and Madison Self Storage. Burney was really helpful and was able to answer all my questions. I'd recommend this place to everyone.

Dartland and Chuck are amazing to work with! That being said, the building is NOT CLIMATE CONTROLLED despite the website and company advertising it as such. I definitely have to store sensitive items separately.

This is the real storage facility. No really, this is the real storage facility. I'll tell you why; Clean, safe, friendly and excellent for storage. Burney facilitated the tour and signed us up. Good job.

I have been using Urban Storage for more than a year now. I've moved my unit once, and have always found the guys who run it to be responsive, honest, and helpful in figuring out what I need.

Chuck is the man. He's a pleasure to talk to and see if you're a walk in. He'll take good care of you as a customer and you may just have the most pleasant conversation you've had all day!

I have used Urban Storage a couple times and found it to be a reliable and secure facility. The staff are friendly and flexible and I would highly recommend this place.

Very good customer service! Second time our company has used to store our tradeshow material. Choose this one over others because we were able to access our unit late.

Burney, the manager at this location provided excellent customer service. He was very professional, informative and friendly. Overall just a great storage experience!

Amazing guys running this storage. Twice I rented a storage space from them and i cannot thank them enough for being so accommodating and nice. Thank you so much.

This location is clean, safe and customer friendly. I had a thorough discussion with Burney involving storage and was pleased with the outcome!

The customer service at this place is great. Burney was so helpful to my needs. Best storage place I've been to. Clean and smells good.

Dartland and Chuck were extremely helpful and provide great customer service. The facility is clean, safe, and easily accessible.

Extremely kind and helpful staff, well maintained and clean facilities, and good prices! Best storage option in the area.

Bernie is the real deal. And so is this facility which is guarded by his truly. Seacrest out.

Bernie is a Good and understanding Storage Manager. Very good customer service.

Chuck was very helpful. Place is clean and professional. I highly recommend!

Great indoor space with very good rates. Secure building.

Always happy with the efficiency and customer service!

Very nice. They hold your big packages for you.

Owner is super nice! Reasonable rents

Burnie was awesome. Super helpful

Fast, friendly, and affordable!

Great staff, open extra hours.

Very friendly staff!

Old Bekins building