The worst airline ever, they just sold my seat to another person even when I registered on the gate, and they took me off of the plane, I will never book with them again. For real the worst airline. Think twice if you don’t wanna have the worst experience in your life at the airport with the worst airline ever!

Horrible service and customer service, I need it to change my reservation due to Covid and cancelations on hotel they wouldn’t answer phone or change flight or give a voucher for that matter ended up loosing a lot . Don’t fly with this airline poor customer service

Mario was the best! I feel like he is the only one he really helped me. I had trouble with my reservation code and he just made me feel relieved. Even when my husband got a little stressed he continued to be real nice and helpful! Thank you Mario.

The worst customer service experience ever. When we got there, there was a huge line. No one was working! Why do you not have around the clock ppl in the busiest season? They took forever to open the line We experienced a huge inconvenience

WARNING!!! Do not purchase an airline ticket from Volaris Airline they are the Spirit airlines of Mexico with the worst customer service ever. Stranded my mother in the airport, told her she was late while she still had an hour to board her

This is the worst airline ever. first and last time ever flying with them. I would put 0 stars if I could. I had to cancel my son's flight last month due to a medical issue, they gave me a $350 voucher to apply to my next flight. The email

The worst customer service ever! they made us go on a few trips from one end to the other in Mexico City's Airport and refused to print our boarding passes. We paid 55 for each documented luggage when one was carry on in addition we had

Don’t fly with Volaris. Worst customer service ever and they steal your money when you have to cancel . They never offer-a voucher nor refund any money for a no show emergency like having COVID the day before flight. They even wanted to

I had bought a flight for me and my husband only and I called to add my son to the flight and they said they couldn’t add my son so I told them to cancel my flight keep in mind that I had bought the flight around 9 and within less of an

Volaris is the worst airline ever they even broke my luggage and they didn’t even give me my money for breaking my luggage worst it’s ever even made a little girl throw up after getting off her flight couldn’t even give us no water no

This supervisor was call by Yovana Gonzales at the check in. (Was not wearing a name Tag and did not want to provide it neither when I request her name.. theredor not sure if is her real name).  The Supervisor did have a name tag.

Scammers! When I looked up about making changes in baggage is stated that you can get a refund but when I called the representative said there is no refund. I hate having to deal with Volaris. They are the most crooked airline.

Horrible service, they don’t pick the phone. They change my reservation with out notice and know they don’t answer the phone, I did paid extra after having to change my date while covid for this.

Very expensive to travel , you are not allowed to bring your personal bag , they charge alot for your bags , if you don’t have the app is very hard to do anything, very poor service too

Worse airline i every used they want to charge you if you don’t have your boarding ticket 20 dollars a person also the employees are worse I will not use this airline not even for free.

Dont flight here guys, these people are thieves. Becareful they will take your money. I recommend to pay a little extra somewhere else a different airline but you’d be better.

It took 40 minutes to process 3 people in line in front of me. They were then trying to tell me I was 15 minutes too late. I had to argue and push my way through check in.

WORST AIRLINE EVER. Yes Its a Cheap Flight but for sure not worth the horrible service, they lost my daughters luggage, and just a overall horrible experience. NEVER AGAIN.

Do not book with Volaris! They did not want to provide a credit or a flight change to another city after the city I was traveling to was hit by a category 5 hurricane!

First time flying was a really nice experience no issues, and very easy to understand the process

Very rude and disrespectful. The worst airline ever. Don’t fly with volaris. Horrible experience

Ridiculous. Tried to cancel a flight due to a family death. Representatives were rude and

Horrible experience, worst customer support, avoid this airline by all means.

It was a huge better experience than other times I have flown there.

You can have a rather good experience while traveling .

Volaris is ridiculous. Never flying with them again.

For sure this is the last time I will use Volaris.

I had such a bad experience flying with Volaris

This airline is a complete joke.

Second worst after vivaaerobus