Everything you would come to expect from a VUE with plenty of screens and a decent area to purchase food and drinks before hand. Food/drinks and tickets are bought on self serve kiosks however over half were out of service at the time of my latest visit which did creat some que times. Both the screen and the toilets were very clean.

I’m extremely disappointed by this Vue Romford brunch as always the popcorn very hard to eat, this is not the first time we had this issue. Pls don’t waste your pounds to get expensive popcorn rather get it from elsewhere. I love movies with popcorn but this Vue at Romford does not meet quality of the food. So avoid…! …

They have recently refurbished the cinema and the seats are in much better condition. The food now is ordered on a screen and collected at counter they need to make this more clear. Also the self poor drinks half the drinks were not working. But for 4.99 decent price for film these days and lot cleaner now.

Would be five stars if it wasn't for the smell. Not quite sure what it is but it's present everywhere. Prices are good tho. Screen Quality varies and is inconsistent. Good place for the casual movie but not great for the big hits. Sound quality also varies and is disappointing at times.

Paid money to watch a movie yesterday only to be barked orders at for briefly checking my phone which was on silent and obviously not recording the movie. I explained I need to check as my father is very ill only to be told to get out and do it. This isn't North Korea pal.

Cinema is good , but the price of popcorn with drink total rip off £11 seriously Yes, they have nicer chairs, but if you want to save, go to Premiere above Asda . This is where I'll be going next time or don't buy popcorn from Vue so you'll be good.

We went to the movie Animal which was supposed to start at 11:30.However,they just kept showing ads and trailers.The movie started at 11:45.We had to miss the movie because we had to pick our daughter and the movie ended late.Should stick to the time.

Best place for movies. Sunday evening was bit crowded and less people to serve at the till. The staff at the till had different opinions, one said we can pay at the till and when we reached the till another staff said we should have used the machine.

Got essentially manhandled by the manager and some fat bearded worker. Such a pathetic man. Accused us of refilling drinks when we didn’t. Caused us to have to leave the drink as we weren’t allowed to change the flavour we chose. Very poor service.

Sound quality was really good and lots of legroom for taller viewers. Lines for food can get a bit long but there are free drink refills which is great! Didn’t have too much interaction with staff but they seemed alright. The toilets aren’t

This is probably the worst cinema I have ever been to. Cheaper cinema tickets yes but the food is still extortionate and it doesn’t feel like a treat out at all. The ketchup on the hot dogs tasted lie pure vinegar. The pick and mix tubs are

In this cost of living crisis, there are seats introduced with different and more expensive prices. It's a pity. It was better when the seats all had the same price. Some people might not be able to afford the more expensive seats when they

We waited a lot of time in the que and the service was slow like a turtle like they was enjoying being walking slow and world slow aswell it was the worst staff that wasn’t even able to walk properly that’s why we waited 35 mins even though

Absolutely disgusting do not go here. Me and my partner have been here a few times and have had incidents with rats and mice. We first went to see the new insidious movie and was sitting at the back when we noticed a scuffling noise coming

This Place is very bad first of all my son was 14 turning 15 on 3 of January The lady who checks our tickets let us in first then second time she stopped us and started arguing with me that your son is 14 and we can’t let him to sit in the

Went in on Saturday 9th Sept 2023, which was probably the hottest day of the year, and AirCon was barely working. As soon as i entered the Screen it was stinking as if im on a Chicken Farm. Uncomfortable & Very old seats. Would never go to

Food and Drinks: Pathetic service. Need to recruit more staff to attend the customers. Just 1-2 staff for serving the whole 16 screens. I ordered food in the interval and the queue was so long that my movie even started after the interval.

VUE make using the meerkat code so difficult. Tried to book a ticket online. A notice stated you have to go to the venue to book it. So went to the venue to book it on the many machines they have. Noticed you couldn't do it on the machine

Avoid like the plague, talking anout the plauge this place is crawling with mice and the rude manager is a complete looser, causes problems doesnt solve them. Always have a lovely time when I go to the movies but this night was a disaster

Could give 0 for the customer service. The experience was appalling. We went to watch the barbie movie and the people in our row were talking. We had signaled them to be quiet but they kept talking. We then went to the person scanning the

I’m glad about the refurbishments compared to other blue cinemas and they are well maintained. I’m glad the prices are low and not as expensive as they used to be years ago, however I feel prices have now gone slightly up again but still

Absolutely disgusting behaviour from staff. Member of staff at the ticket entrance on the evening of 8/12/23 has no respect and all he knows to do is swear and become aggressive to myself, despite the fact i had my baby in my arms. Vile

There was a long queue to collect my drink. Very slow staff. There was water everywhere on the floor of the toilet. Water leak from women's toilet. No security such as signs put in place to prevent accidents. No soap for washing hands.

I had an exceptional experience at Vue Cinema in Romford, largely thanks to the outstanding service provided by Romeo. From the moment we entered, Romeo's warm and welcoming demeanor made us feel at ease. He was incredibly patient and

Was great to see the film we chose but it's a bit dated now could do with minor upgrades. My seat was broken so luckily an empty seat next to me so could move. Tickets are reasonably priced, good in this current economic situation.

Really good size cinema , watched a Haunting in Venice last night , the cinema staff was friendly and the venue was clean . Will come back again soon ! Highly recommend the candy floss machine at the entrance too !!

Incredible service today in Romford! Had an issue with a screening that was resolved like a dream quicker than you can say "Oi! Weren't expecting that were you!" Many thanks again to Josh for all your help …

Was unable to book online 1 minute post start time so had to pay extra after book at the venue. They should allow more time to buy tickets as the actually cinema does not start 20 minutes later due to Ads …

2-stars due to the seats being awful without any lumbar support. My back was aching I less than 10-minutes of sitting in the seat. The screen (2) was clear, the sound was good. The toilets were clean, but this

Usually it’s decent for a cheap movie but there is a mice problem. I’ve seen another review mention mice so it’s a shame that the issue has not been properly addressed. Definitely won’t won’t be returning.

WOULD Give 0 star if it allowed me. Avoid at all cost. the two times I have been the fire alarm went off, due to the troubled youth. The most recent time I was left waiting for 1 and half hours

The 'click and collect' service is ridiculous - you essentially hand the person at the desk your prepaid order and it is made there, as is. Might as well just have a regular till system.

Pretty easy experience here. The cinema is located on the 1st floor. You have parking outside and on the upper floors. Worth noting it is cheaper to park upstairs than outside.

Growing up, I’d always come to this vue and I do appreciate the refurbishment in the entrance. Unfortunately, when watching Anyone But You, I noticed mice running around in

I hope this message finds you well. I am writing to bring to your attention a highly unfortunate incident that I recently experienced at your establishment.

Tkt is cheaper than other cinema halls thats good but sound was not digital and tooooooooooo loud, which spoiled the fun of a movie. I would never go again.

Screen 5 was clearly broken. When I told the staff they said they knew it was broken but there was nothing they could do.

There is plenty of parking and you will be refund the parking cost when there are 2 paying adults using the cinema.

The cinema is decent and averagely priced. However, the toilets need to be regularly cleaned and sanitised.

There no TOILET PAPER In the toilets which makes it embarrassing and awkward. Mice infestation