An absolute disaster from the start and still not sorted. I called three weeks ago with a warranty issue. I researched the issue before calling and also contacted BMW. BMW confirmed my car was not subject to a recall that was related to my symptoms. All suggestions for these symptoms pointed to an Alternator issue. It was booked into a local garage who then said incorrectly that it was a recall related issue. It then obviously transpired it was not. Then they said they could not diagnose it and had to go to a specialist. Here I am at the specialist who immediately diagnosed the issue as the alternator! Exactly what I suggested three weeks ago. I'm borrowing cars and using trains because of this. Now to top it off the repair was not authorised. How do I get home safely without getting this fixed? The car is barely drivable and potentially dangerous due to electrical system failures. Absolutely shocking. They have refused to pay as apparently this is not a sudden failure (It has taken from 10am diagnosis to 330pm to inform me of this after constantly chasing them). The Garage have confirmed it is a sudden failure and also causing the associated failures of other electrical systems as a result of the alternator issue. Therefore potentially dangerous as No ABS / Traction Control / Gearbox stuck in one gear / indicators don't work to mention a few. I have filed an appeal and will update this review with the outcome for better or worse once complete. Have rated as one star as a zero is not an option. In the meantime I have had to pay almost £500 to have the problem sorted and make the car usable. I await the appeal outcome and will update here.

My car suffered a total failure of its auto gearbox. Warranty Direct arranged for it to be recovered to transmission specialists in Biggleswade. After an inspection by an independent engineer authorisation for repair was given. Warranty Direct paid for a complete gearbox rebuild without any quibble as well as a 7 day car rental. First class professional service - thank you.

Absolute joke of a company now. Have been with them for years but some new provider has taken over and no longer have policies with cars over 100,000 miles. There was a time they’d cover cars up to 150,000. What an absolute waste of time. Used to be the best. Now one of the worst

Called a liar by the person on the phone. Not a good look for the initial contact with this company. Was weighing up whether to use them or not. With this in mind I definitely will not use them. Unacceptable.

Love this place, very professional and friendly

Good company, solid team on the phones.

Scammers. Avoid

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