Went in with a friend to obtain gift. We got what we were looking for. My friend payed with the women that was helping us out. The women begins to wrap the display and we were confused because we should be getting a brand new product. Once asking the women she seems confused and let’s her co worker know about getting a new product. It was around 8:20 when paying she says she’ll go back to get the product so we wait around the store after paying she comes out around 8:45 ready to clock out apparently had forgotten about us and didn’t know where the guy helping her went. She went back to check before clocking out and after a few more minutes returned letting us know that the product was actually all out. She said we had 2 options either take the sample or get a void and buy a new one online. She said she was gonna have someone else help us because she really needed to clock out and leave. What upset me was the fact that we had to wait 45min to find out that the product we were looking for was not available and that the women helping us was in a rush to clock out. We ended up just getting a void and not spend another $150 on the product. As a server I think they should train staff about making sure product is available before purchase and two not to rush out because you need to clock out for customers that are paying a decent amount of money. We ended up buying at Ms. Cooks where service was a lot better!

This evening my partner and I went into Williams-Sonoma to do some Christmas shopping and had an unpleasant second hand interaction with one of the employees, Steve. We were checking out and asked if gift wrapping was an option, and the sales associate we were working with asked Steve who’s response was “No, no, all week no” in a really rude tone. We were really taken aback by this, but continued to check out. As more of our items scanned another employee walked up to Steve asking for help with a customer issue and he just really talked poorly to her saying “well then they need to deal with it themselves”, “I’m dealing with a lot of other stuff right now” and “no they need to go back and get a receipt I don’t have time to look up their information”. Lastly, Steve answered the phone and was presumably asked how he was doing to which he responded “busy, what do you need”. We finished checking out and heard the last part of the conversation with the phone customer, which was “yeah we are really slammed here right now it would be better if you just came in and looked yourself”. My partner and I were just completely taken aback with his attitude, the way he talked to employees and customers, and we honestly almost canceled out transaction and walked out. Only giving two starts because our sales associate checking us out was very nice.

I feel cheated. I bought an incurably leaky cocktail shaker there for $50 - one with 100% 1-star reviews, I later discovered. No big deal in itself; it's my experience with W-S regarding it that was truly awful. I was convinced by an employee to buy the thing right before I checked out. This was right before the pandemic closed all the W-S stores down. I tried three times to call customer service about returning it, since I could no longer go to the store. I hung up each time after waiting 30 minutes. I hadn't been too worried - one reason I'm willing to pay $50 for a cocktail shaker is because premium stores like W-S are always reasonable when it comes to returns: surely, for a clearly defective product that couldn't be returned because all the stores were shut down and the customer service line was not serviceable, W-S would accept my return once stores reopened. Not so. I was told when I called that I could not return the item because more than 30 days had passed. Good for W-S, making a quick $50 on an entirely useless product! And I see it's now on a "final sale", which means new purchasers cannot return it at all. Clever move! But also, too bad for W-S: I don't do business with thieves.

We bought a glass pitcher in late August and within a few days, there were cracks where the handle meets the body of the pitcher. There is no way that a misuse would have caused because it was just where the handle meets the body as if the connection for the handle could not support the weight. With the start of school, etc., we finally got around to go to the store in early October to return or exchange. The manager REFUSED to do exchange or return because it was over 30 day refund policy. I get that there is a fine print in the receipt but when you make and sell a defective product, why is the onus on the consumer to drop everything in their lives and run to the store in rush hour? I am so disappointed that WS has become this big corporate - read the fine prints or else kind of place and not even feel responsible for a defective product. I hope everyone who buys anything from this place read all the fine prints and do everything they say - for me, I will never buy anything from this place again.

Lousy Service For An Expensive Store I’m not sure why people put up with the “shrug” service from this retailer. Their retail mark-up is huge. For this Sales Manager (wearing a pink shirt), I suppose once I pointed out the food stuffs, on the sales floor, had expired sell by dates, she’d done her job when she returned from the back saying, “Nope. Nothing newer in the back.” She went back to her signs. I left the store. This woman was standing adjacent to a computer. He was all mic’ed up with a walkie talkie. She could not be bothered to suggest solutions. The item in question were grilling spices for barbecuing, which WS retails for $89.00. Why continue to have brick and mortar, when you’d get an identical response from their app? You get better service, fresher food, AND a cheaper price at Trader Joe’s. If you have friends, like I do, that list William-Sonoma on registry, maybe suggest the go to Crate and Barrel instead.

I've never left a review before, but after a recent visit, I feel compelled to compliment a specific employee. I believe his name was Bill (I hope I'm getting that right! If not, he's the one who loves owls!) He helped us pick out an espresso machine. He was kind, knowledgable & had great customer service. I've had plenty of pleasant interactions with folks before, but I was really struck by him. Enough that I annoyingly kept telling my partner how much I was rooting for him & how happy I was that we popped into the store at random that day! Regardless of the work someone does, it feels rare to see someone so engaged & thoughtful about their experience at work. I really admired his presence. The world would be a better place if there were more Bills! Someone give this guy a promotion, a raise & some acknowledgment. He's a gift!

I am super thrilled to have found my newest essential kitchen appliance at Williams-Sonoma. I even saved $30 from the process Amazon was selling it for. Since it was in stock at this local store, making the purchase online was a breeze. The invoice said I'd be notified when the item was ready, with a two hour wait time, which seemed reasonable. But I was surprised to be notified that my purchase was already ready and waiting for me less than twenty minutes after the initial transaction. Upon arriving at the store, the three team members I interacted with were super helpful and friendly. The pickup process was so masterfully handled by that team, they had me on my way within seven minutes. I'll definitely recommend this place and will be sure to visit again soon. thanks to the staff of Williams-Sonoma @University Village

Horrid customer service. I bought a universal All-Clad lid online. It did not fit as promised. I live 1 1/2 hours from the nearest Williams-Sonoma. It took me a few months to get down to store to return- figured since it was brand new in the box- still in the catalog and store it wouid be no big deal to at least get a store credit. The store manager was so rude to me. Acknowledged it was brand new, and still being sold but said he would do nothing for me. I asked for manager , he said he was the manager. I asked for a corporate number, he handed me a card, slid the box at me and walked away. Not another word. Lost a customer over a $28 lid. Never mind I had bought a $1700 set of pots from them. And have been a frequent customer for 20 years. I will never shop there again.

What an awful, awful rip-off. I bought an espresso machine and was told about the opportunity to get 20% off of everything I bought that day, upon credit approval. I applied and bought $1,310 of stuff, and was told to expect the 20% within a couple weeks. What they didn't say is that the approval would be by Comenity Bank, and the relationship with Comenity was being discontinued the next week, at which point Comenity would no longer approve applications. So, Comenity didn't approve me (I'm a 56yo professional - my credit is just fine), and William Sonoma won't credit me the $262 that they essentially promised that I would get. I'll never shop there again.

So I was given this house-branded W-S Thermoclad skillet as a gift. Despite no abuse, it has warped. It came with a "lifetime guarantee". When I took it in for exchange, I was first told it could only be returned within 30 days. When I pointed out the "lifetime guarantee", they said not without a receipt. This is crazy crooked. ONLY W-S sells this pan. It was purchased new for me at this store. I don't have a receipt because my giftor didn't provide me one, but I'm the one and ONLY owner of this pan. W-S obviously thinks it's "lifetime guarantee" is only good for them, not the consumer.

I am very conflicted about my rating on this store. The people at University Village location are the best most knowledgeable about the products. I would rate this location 4 stars because of the selection and the staff. However, the Bellevue location is the worst and they bring down my rating if the brand. I almost never buy anything at the company because they do not stand behind anything they sale. Their return policy is not good. This is the reason why I shop at Crate & Barrel. The stand behind their products and their return policy is very good.

Definitely a neat store to walk around, but I could never in good conscience tell anyone to spend money here. Every single item I checked was 20-50% marked up vs Amazon/Target for the same name brand product. The store brand is equally as expensive, and in my experience not even close to worth the price point. If you're a multi-millionaire with cash flow to burn I guess go for it, but if you're a mortal living on earth this place is just a rip-off

Hard to find parking nearby on weekends. Staff not very helpful, especially when picking up online orders. The lady at the checkout counter gruffly asked me to place orders over the phone next time so that the store would get credit. Not sure why. I've placed other pick-up orders at different locations and never recieved that feedback.

Took a stroll thru this particular store/location a week or so ago. $20 for a single crème brûlée ramekin??? Absolutely shameful! (Ordered 4 from a competitor’s website for the same cost!) Not sure what is happening in the minds of those on high at WS, but I will be avoiding shopping with them at all costs from now on. RIP

My most favorite thing here is the Italian Scarpato chestnut panettone. Very good, a little expensive $49, but worth it for the Holidays! The peppermint bark is also very good! I also like the electric water kettles and toasters, Fellow, Breville and Sweg. Great place to discover new things for the kitchen and not just.

I am giving 5 stars because of the really excellent service we got at this location. They go out of their way to make sure everything is easy for you, very helpful. There is another Williams Sonoma about the same distance from my home but guarantee this is the one I come back to next time. Good job!

Amazing store with incredible selection. Came here with my family as we just moved to the city to pick up some odds and ends to complete our kitchen. Bill was a tremendous help and even recomended some great activities to do in the neigh orhood. Will definitely be coming back!

A well merchandised location with a vast array of products. The staff could be a bit more accommodating (read: passionate) when it comes to discussing their wares. Maybe it’s an “educational” issue regarding the products, or maybe its just a lack of interest, not sure.

I've always loved this store. I've noticed that their shelves hold fewer items, such as china, linens, specialty items which have probably suffered due to the pandemic and stuck on shipping containers. Hopefully next year (2022) will produce fuller shelves.

Unhelpful staff. Bought an item that subsequently broke. Brought it back. They could see my purchase in the system but refused to do anything. Don’t buy any type of appliance here — if it breaks after 30 days, they won’t even give you a store credit.

We have purchased many items through Willaims Sonoma, all without regret. One reviewer balked at the prices stating you could buy the same items for less elsewhere, but that has not been my experience. If you are serious about cooking and

I walked in here looking for a spoon to baste a steak with and met Michael who works at the university village location. He not only helped me find the right spoon but he gave me a step by step tutorial on how to properly cook a steak. Im

Got charged twice for a microplane. When I called to have the extra charge removed, I was lectured about keeping my receipts and told I'd have to come in in person to get my money back. That is simply not good customer service.

Don’t buy clearance items from here. They don’t work and WIlliams-Sonoma won’t take a return. Spent $120 on fryer that will not work and they say I have to pursue with manufacture. Poor service to deal with your item you sold.

Ah, I could live another life as a professional chef with a kitchen and dining room stocked 100% from Williams-Sonoma. Always immaculate visual displays, outstanding quality, and plenty of inspiration. Keep up the good work!

Love this store Was greeted with friendly staff,offered us cocoa,and told us of sales going on in the store. Let us browse without the heavy sales.. reasonable prices. Will come back mist definitely..Happy Holidays …

The store manager Brian, this past Monday went above and beyond to help me with an exchange we needed for a Delonghi coffee/espresso maker that stopped working. Great customer service! I highly recommend this location.

Bill was amazing when we decided to visit the store and inquire about purchasing the DeLonghi TrueBrew Automatic Coffee Machine. His personality was infectious, just like his passion for coffee. Thank you Bill!

Nice stores for kitchen & cooking enthusiasts. It has great selections of kitchen and cooking related stuff - from serverware to big kitchen gadget/appliances - good quality products matching their price tags.

Solid as a rock, selection and service. The customer service dude in the knives and electronics area was off the chart knowledgeable and helpful. I wish every retail company was as good as Williams Sonoma.

Bad customer service. Workers seem to tend to the more affluent customers. Or more so give better service to customers who LOOK more affluent. Go to Crate and Barrel. They at least try.

I purchased some nice glasses with Etched Bulldogs on them with bulldog ice molds included. Very nice quality and fun to use. Reasonably priced for nice quality products

Another bad experience as with Pottery Barn customer service non existent! Went to Crate & Barrel where we had an excellent experience and found everything we needed!

Awful customer service and after purchase support. The opposite of REI or Amazon. If your item is defective be prepared to have to return to the manufacturer.

Wide selection of decent quality products. Items are a bit overpriced. Buying things on sale is the best to go. Good place to buy households items for gifts.

Well organized, clean, friendly staff. If I don't have something that I look for, it still nice place to look around. They also offer tasty espresso

Was looking for a special type of noodle strainer. Sales associate was helpful. Unfortunately the item shown was a different then I was looking for.

Store is extremely clean, staff always ask whether or not I need assistance. Seriously love the store and it's concept.

Nice store, helpful employees. Also had some good after Christmas sales!

Gotta love those free samples!