This company is despicable, disrespectful, unsanitary and every manager under the leadership of Homer Vasquez is a complete disaster including Homer Vazquez himself, who is an absolute despicable, pathetic person and a joke of leadership for this company and management team and all around just an embarrassment. This company has stolen from me, insulted me and more importantly has done the same to the people around me. I spoke to Homer Vasquez at length, giving him details about the incident/ management (timeframes, presenting “dined in” receipts) on duty about my experience and not only how they treated me but others around like garbage, trash, that you would throw away in a dumpster and the food that was served was a complete disaster and on top of the unsanitary conditions of the bar top, the tables in the dining room and most importantly the restrooms in the facility of Mansfield Texas and Fort Worth Texas were absolutely disgusting! I took my top 12 performers in my company out to the location in Mansfield, Texas and the location in Fort Worth, Texas for cocktails and wings before a flight to New York to take them all to dinner at Peter Luger’s steakhouse and needless to say the experience that we were given, I don’t think actual words can describe how awful it was and how embarrassing for me to have chosen such a disaster of an establishment and the food in my CFO’s own words looked “sickly” again just comes down to leadership, that’s all and yes, it’s really that simple. How dare you serve me food like that, not one request was fulfilled on ALL of those orders and how dare you allow me and the others in my group to sit down under those disgusting unsanitary conditions and be served that way in two different locations! This company has had up-to-date in 2023, 928 emails or communications regarding the sanitary conditions of the restaurants/ Food quality/ Service just in the DFW area and the leadership that surrounds this entire area of DFW and yet nothing has changed. You still have the same leadership. You still have the same failing fiscal numbers each quarter and there after. Let’s not forget about the absolute horrible/ unjustifiable prices on your menu, and the fact that your restaurants are absolutely disgusting, and the quality of this company’s food has plummeted so badly that most of your food comes frozen in bags… If you want this brand to continue, I suggest you change your leadership immediately if not, it is my professional and expert opinion, that this brand will die out and cease to exist in less than five fiscal years in the locations mentioned above and most likely most of the south region. The leadership of this corporation can’t figure out why they keep closing locations across North America, it’s not rocket science! This particular company does not do a good job, the leadership does not care, and it shows in the quality of the food, the quality of the service, the quality of the atmosphere and most importantly THE LEADERSHIP and so on! As of September of this year, I have acquired 1.7 million followers on my social media accounts. I think it’s best if the truth comes out and I post, not only this email, but my entire experience from start to finish in both locations. Maybe then you will reevaluate who you choose to lead these areas and the people who are the BACKBONE of this company and provides a paycheck to each and every one of you, including the bonuses given out…
Service
Dine in

I’m extremely unhappy with this locations service. This is the second time in a row that we’ve not received our order. The first time, we placed an order through Door Dash and two hours after our order was supposed to be delivered, our driver said they canceled the order. No explanation was given. Yesterday, I placed an order through Door Dash for pick up at 6:15pm. I arrived at 6:10 and sat in a pick up room for 50 minutes before an employee came out of the kitchen and said their system was experiencing issues and some orders weren’t showing up. I asked if their system was down yesterday and another employee came over and said, “What is your name?” I told him my name and he said, “We don’t have your order.” I asked again if the system was down yesterday because I placed the order on February 6th in order to try to beat the flurry of orders that would come in on the 7th, and I showed him my confirmation email that showed when the order was placed. His response was, “I don’t care when your order was placed. We don’t have it.” There was no “I’m sorry” or “I apologize for the fact that you won’t be receiving your food tonight.” Just attitude and rudeness from him. The female employee I initially was talking to, was polite and asked for the last four digits of the card I used to pay so she could initiate a refund. However, I don’t know how they can initiate a refund for an order they claim isn’t in their system. After these last two experiences, I don’t need to wait for a third strike. We will never eat or order food from Buffalo Wild Wings again and we’ll be letting family and friends know to avoid your restaurant as well. UPDATE: I did go to your website and followed your steps to contact you so you could make things right. Your version of making things right was to blame Door Dash and a half hearted apology and “our hope that you will give us another opportunity to provide you with both fantastic service and great food in the future.” That’s not going to happen. Trying to shift the blame for your restaurant’s issues and rudeness doesn’t make me want to give you another opportunity. If I could take off that last star for that joke of a response, I would. Truly terrible customer service all around.

This will be my last order at this location. I ordered online on the first day possible for a pickup order for super bowl Sunday for 50 wings. I was hosting a small super bowl party at my house, set the order for pickup at 4:30 pm. When I arrived at approximately 4:35-4:40 pm I paid for my order and was told to go wait in the room around the corner for my food. Once I get in this room there are roughly 20 other people waiting on their food, I quickly got the gist of what was going on, and asked about my order immediately. I was told they were swamped and it would be 15 minutes or so. I understood and waited for a bit, then at around 5 pm with the game starting soon, and my guests arriving at my home I knew I had to get back. I asked a manager when my order might be ready was told it would be just a few more minutes. Then after another 10 minutes of waiting, was called aside from the other guests waiting on their food also, and was told they weren't even sure when my order might be ready. So after $55 dollars spent, and a half hour of waiting I got nothing other than a refund. Had to make alternate plans for my guests at my home by this time. To make matters worse I called back to the restaurant around 6 pm, and asked to speak with the general manager. I was told she was busy, and I told the gentleman I was happy to wait. After another few minutes on hold he comes back to the phone to tell me that he will take a message, and he assured me I would receive a call that night. To my utter shock and surprise I never did receive that call. I called the corporate office to complain, and they simply say sorry for your trouble here are some points for your member account. Needless to say it will a very long time if ever before I return to a BWW at any location!

This review will cover two visits to this store, and a third to another location in Plano. In March 2021, I convinced my family to go with me to Buffalo Wild Wings for a shared birthday celebration. The food was fine, but the atmosphere was a disaster. One of the booths next to our table had literally collapsed, and the hostess muttered audibly to anyone she passed by that the store should be closed. This, in combination with the elimination of the trivia games, certainly dampened our enthusiasm for visiting Buffalo Wild Wings - notwithstanding that one of our party suffered from mild food poisoning the next day. Fast forward to Thursday, April 14th. At 8 pm, I managed to convince my sibling to join me for a quick meal and a drink to wind down the week. She expressed reservation at my choice of Buffalo Wild Wings, but went along for the ride. The parking lot wasn't full or empty, and the hostess greeted us a few minutes after arrival and quickly ushered us over to a high table. There we sat for 20 minutes as wait staff milled about attending to other customers, including three parties that arrived and were seated after us. The final straw was broken when a party arrived and as they were settling into their chairs had their drink orders taken by a waitress. No staff checked to ask what was wrong which left me with the impression that this is normal for this location. If you do end up going, I hope that you have a better experience than we did. Three times we have had incredibly disappointing service at Buffalo Wild Wings. Once before the pandemic, and twice since. I think we are done with them. Also, leaving a note to fill out a form seems like you are responding to guests' concerns, but you're not really.

The food is okay. Thats all thats good about it. The service here was awful. We sat down to a less than half filled resturant, and waited about 15 mins until a waiter finally showed up to our table, yet there was about 6 waiters. We ordered drinks and had to wait another 10 mins till our actual waiter showed up and ask if we wanted appetizers, we were ready to order out meal also, he said okay just a moment and came back about 5 mins later to take our order. We ordered an appetizer and two entrees. One just being wings. And an order of fries. After about 5 mins the people who ordered after us got our appetizer. Ours never showed up. After about 15 mins my food arrived but they gave me fries instead of potato wedges, my husbands didn’t come, this is when we realized we weren’t getting our appetizer. After about 15mins i was almost done eating and after asking two waiters where my husbands food was it finally came but didn’t bring the fries. So of an order of 4 items. Only 2 were brought out. The waiters never asked if we wanted a refill or needed anything else. There was no manager in sight. It was just a mess. We will never go here again. And i don’t recommend anyone else go here.
Service
Dine in
Food: 4
Service: 1
Atmosphere: 1

The place had barely any patrons, and we could get barely any service. We didn't have a big or fussy party, just the 4 of us. But yet it took almost and hour and a half to get three orders of wings. Another members burger came out almost 20 minutes before the rest of our tables orders. And the wings tasted like they had just been sitting there. When it came to check out we had to flag down another member of the wait staff because our waitress went MIA. We had to order a Togo order for a household member and we were dreading that it was going to take the same amount of time. But surprise, surprise they were out in less than 10 minutes. Sadly, I wish I can say this has been the first time we've had issues with them. But ordering online for this location is most times a nightmare. We'd order and when we'd get there the place would be dead empty almost But still have to wait 30 minutes passed the ETA time on the website for our food. Save yourself the time and money and try any other wing place or place that sells wings on Hulen or the south fort worth area.

I have been to the Hulen location several times and have always had great service. I can not say that for this visit. I know they were busy and I understand being busy and not visiting the table much. However when your waiter is paying more attention to one particular table and actually sits at that table for a good 10 minutes my understanding goes out the window. Our wings came out over cooked and our waiter never came to check on us. We finally got the attention of another waiter and had the manager come over. The manager had our wings recooked. Then my boyfriend had to take my cup to the bar to get a refill on a soda. Finally after we were visibly done eating he came over and gave us our check. He did apologize for not checking on us. When we looked at our bill we had been over charged. It took us another five minutes to get his attention to get the bill corrected. Overall very disappointed in the service and quality of food.
Meal type
Dinner
Price per person
$10–20

Every time I've been here the food takes a very long time to come out. The staff is still usually decent enough to get the job done. This last visit the waitress was really attentive when taking our drinks and appetizer order and mentions rewards app, etc. So it seemed like we'd have a good experience. After she took our food order we never saw her again for the rest of the 1.5 or 2 hours we were there. We watched her dance around our table helping everyone else and didn't even look over to catch us trying to wave her down. We asked a manager walking by for drink refills and he seemed dull and didn't seem to care that the waitress hadn't been over. We had to stop him again for the check and it wasn't until we were ready to pay the waitress came by to explain and try to collect that tip. She said someone called in which is understandable but it's not like she didn't know that until pay time and definitely had time to glance over at our cups. Food is decent.

We went to this location for an early dinner. We normally go up to the Arlington location, but this was closer. We get there and we are one of 4 tables currently sat. One of the only tables in the bar area. Food was good, but extremely quick. We didn't even have time to really enjoy our appetizer before our dinner arrived. What bumped this down to 2 stars was our server, Megan. She made our experience awkward, the way she approached us and served us. She asked us multiple times, if we wanted the check, even after answering yes the first time. Then when it was time to leave, she yelled across the bar/restaurant area, and accused us of trying to leave without paying, when there was clearly a cash payment laying on the table. This was embarrassing and insulting for my family. I would understand the assumption, if she was either busy, or we made her feel we would walk our tab, but we are a typical couple and her only table.

We got wings and burgers. Um the food was alright but tbh would've tasted better mentally if the servers were more attentive. We were at the bar and (I never do this) but I gave her the lowest tip ever due to her service. She looked and walked past our empty drinks multiple times, definitely didn't follow our orders and forgot them.. it was just so awkward. MIND YOU the bar was empty and it wasn't even packed at all. There was only 2 other persons there and one already had all their food so. The whole place wasn't filled that much at all. Never going back. Also the bone in wings yall are extremely small.. 6 WILL NOT fill u up if u want a good amount lol
Service
Dine in
Meal type
Dinner
Price per person
$30–50
Food: 3
Service: 1
Atmosphere: 1
Recommended dishes
Large Traditional Wings, Mango Habanero, Bacon Cheeseburger, French Fries

Horrible customer service by Kiera the person I talked to over the phone about missing items from my web order. She had lack of concern as if ‘o well’ and continued to have a very rude demeanor. There is suppose to be a refund hopefully that’s done properly. This was an online order of $80 so one would think the customer service was complimentary. so you would think the order would be checked by kitchen staff and the To Go person the bag was just given to my daughter just tied up. Not everyone is deserving of being in the hospitality field by far. BWW not everyone is capable of be the face of your company. But when it’s not their establishment why should she/they even care. Overall very poor customer service.
Service
Take out
Meal type
Dinner
Price per person
$50–100
Food: 2
Service: 1
Atmosphere: 3

Was getting a oil change on my truck and decided to stop in here because the dining was open (Covid Era). There was a booth available with a wall outlet to plug my xbox in. Waitresses were very nice. The booths after sitting in them awhile became uncomfortable. Though being a bigger dude it was noce that the table could move for my size, really loved that. I think I might make it a regular thing at my hometown BWW. I think BWW corporate could do better with the food but the prices aint expensive. There is a upstairs dining area that they said they open during game nights, kinda too bad its not always open, looks pretty cool. Gave 5 stars because I would recommend this place, nothing is perfect but they did a great job for me. Follow me at @IceBoxLive on fb. Thanks and God bless.

The only time I ever order any food from this location is when I have a gift card. My order is screwed up every single time. There is either something missing, or my order is wrong. This last time it said it would be ready to pick up at 6:20pm, and when I showed up I was told that she needed to go back and bag it up. 30 min later I finally got my food. She handed it to me and just walked away. I should have went through it there but I thought that maybe this would be the time. Nope. I get home and half my order is wrong and my kids fries were cold and tasted like they had been sitting around for a while. So I will not be getting food from there anymore. If they can't get it right after 5 times, it's not worth it. I will go somewhere else.

‍♂️ what a shame I took two of my coworkers to eat over there and I was shocked after I received my order can I believe this, my wings came with feathers and that grossed me out really bad and trust me I’m not picky, I called bartender because at that time she was close to me and she wasn’t even my waiter, I asked her if she was a customer you will eat this? And her answer was yeah I will I just take the feathers off, that answer made me furious, My waiter she was very nice and she was pregnant and ask her the same question and she say no absolutely not very sorry,but it was too late, anywayI stop eating and left what a shame, I lose my appetite for the rest of the day never coming back to this place too bad because I love hot wings.

Me and my husband got to experience what happens during rush hour and what happens after rush hour, so I thought it would be a perfect opportunity to share my thoughts. At the beginning of the night, there was a take out rush and during that rush, we were really reluctant to give a tip. Food took forever to get to us and was cold by the time it did. Water was not being refilled, and there were hardly any waiters around. Ordered a second entree at around the time the rush ended. it was warm, but not hot, but still an improvement! More waiters around and were talking to us jovially as well as we were given more attention. We were now considering giving a tip. What I would recommend is there be more waiters hired to deal with peak times.

Nicely remodeled. Upstairs dining still not open. Bar has more selection and taps than previously, nut the location still seems understaffed whenever I come here. Food is great, love the fried pickles with marinara and some sweet wings.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 4
Atmosphere: 4
Recommended dishes
Fried Pickles, Large Traditional Wings, Onion Rings
Features
Dine in: Yes
Outdoor seating: No
Takeout: Yes
Delivery: Yes
Curbside pickup: Yes
Dietary restrictions
Waitresses and kitchen staff are happy to work around my mayonnaise allergy and let me have marinara sauce with my fried pickles instead of ranch or bleu cheese.

Dont listen to the bad reviews. Was a bit nervous because of them and was already not expecting a lot. The waitress Brittany was very nice and attentive with our party of 12. The food was really good. I got the cheese burger and my wife boneless wings, and they were both way better than we expected! I'm not sure if it's because we came on a Thursday and itwasn'tt busy, but the food is good, and compared to 2 other BWW, I've been to the fries were the best here. Im guessing they've listened to the bad reviews and improved! Only complaint is maybe consider cleaning the menus more frequently.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 4

Food was real good. Service is particularly bad. Not so much the server per say, but all around. The server was decent, seemed like they might have been a bit under staffed. The floor was very dirty, didn't look like it had been cleaned all afternoon. It took them several minutes to sit us and when I asked for a booth for my family, the manager who was seating us had a visual distate for my asking and set us reluctantly. Requested unsweetened tea, was given sweet after my first drink came back diet after requesting Pepsi. The people set beside us were given their food before us even though we were seated twenty minutes prior to them arriving.
Service
Dine in
Meal type
Dinner
Price per person
$10–20

This place has got to be the worst managed place on Hulen street. As we walk in we are told to pick a table anywhere as they do not have a hostess. The place is maybe 1/2 full with most open tables full of dirty dishes. It takes about 5 minutes for a server to come and take our order. Another 10ish for us to get out drinks. It looks like only 2 servers are sharing all the tables (they are trying). I can clearly see two employees sitting at a table near the front. They have bbw shirts on with laptops open. Not helping a single soul. They are both completely oblivious to the needs of ANY person in the building. No wonder stores are closing.
Service
Dine in
Meal type
Dinner
Price per person
$20–30

My family and I chose this place to celebrate my daughter's highschool graduation June 19 2021 . We went on the night of graduation so I expected chaos , to my surprise it was completely opposite . We did have a small wait mind you we had 2 toddlers and a baby with us so you'd think it was gonna be tough but not at all ! I'm sad I don't remember the waitresses name but she was absolutely AMAZING ! Food was good , no orders were wrong and we didn't wait long for our food . The staff even participated in the little cake fave plant my sister in law decided my daughter needed . Thank you for great service and good food !
Service
Dine in
Meal type
Dinner
Price per person
$10–20

Everything is good. Just keep in mind that when there is a special going on (ex: bogo wings) it will take a little while for your order. And make sure it’s correct. Edit: We just went it today 6/22 and we ordered two lunchs of 10 boneless with a drink and fries for $10 plus a side of mac n cheese. They guy forgot what we ordered and first brought the Mac. Then he brought us bone in wings and just one set. Then we told him and he never came back to let us know of what was happening. After 30 minutes we decided to leave. The manager was upset but it was the server's fault for not paying attention to what we ordered. Next time use a pen and paper to write things down. We lost our lunch time for him.

I recently went to this location and ordered the Buffalo Ranch Chicken Sandwich, no tomatoes. First of all the wait for the food was ridiculous and when it did come out, they gave me my BUFFALO RANCH chicken sandwich, with NO ranch or Buffalo sauce, or pickles that were supposed to come on it originally anyway, literally says it on the menu. Just fried chicken, bun, and lettuce. The only thing they did get right was the no tomatoes. Lol. I had to ask for the sauces and toppings to essentially build my own sandwich, which took another 5 minutes to get that stuff out to the table. Just an overall bad experience at this location. Would not recommend. 2 stars solely for good cold beers on tap

Love the wings, like the people, disappointed in the service. I've ordered for pickup here 3 times and every time the order has been 30 mins late. The justification is that the kitchen gets backed up on Thursday wing night, if this is the case then I strongly recommend accounting for that in the estimated wait time. If it's consistently under estimated, then account for it. This is likely a corporate issue not location specific, but still. Additionally, two of the three times my fries were forgotten. The people are nice, I just really wish the service was better. My wife and I love the wings and will continue to be customers, unfortunately unsatisfied ones hoping for a better experience.

I like the wings, and the employees are nice enough, but something goes wrong with my order every time I come here. THIS time I placed an order to go. The pickup time was over an hour. I get there at an hour and 5 minutes. I still have to wait 20 minutes. They bring the order, I glance through the bag and see several boxes, so imleave with the order. I get home and realize that they shorted me 15 wings. I have to drive back up there and they make them again. I wait another half hour. Finally I make it home with the wings, but only after 45 minutes of driving and 2 hours of waiting. And...the restaurant was dead! Hardly anyone in there!. And...this kind of thing happens almost every time!

We sat in the bar area at 4:30 in the afternoon when there was only one other guest in the restaurant, as we were walking to our seats we were greeted by a couple workers. Once we sat down though nobody came to our table, eventually after about 10 minutes the bartender who had already finished his shift ended up getting us waters and a diet Coke. After that we sat for another 15 minutes and were never greeted. The manager and all of the staff definitely saw us sitting at our table but never greeted us. We ended up just leaving because nobody came to take our order but the manager did thank us on our way out. Very disappointed because we live very close and they lost a potential regular.

At first the assistance with the setting was pretty much you have to find someone. The blonde woman my husband spoke with was rude. And told another staff member she didn't want to serve us because blacks don't tip. We were there from OKC and just wanted a good meal before we left. We had a table top of 10. Our waitress that did take care of us very, very well. She was awesome and told us it was her off day and she came in anyway Dianna I think was her name. Hopefully she enjoyed the very large tip we left her. Blacks bye the way a great tippers we just expect polite well mannered servers.
Service
Dine in
Meal type
Lunch
Price per person
$100+

The food was good. Our waitress was friendly. There was a lack of professionalism in the management as it appeared they terminated an employee in the main dining room only feet from where we were seated and in front if several other staff members. The entrance had a bad smell near the restrooms but it did not affect th dining area.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 2
Atmosphere: 1
Recommended dishes
Large Traditional Wings
Wheelchair accessibility
The parking lot needs ramps near parking spaces for handicap. The restaurant seems to be accessible enough.

Just came here for the 1st time after the re-open and omg service was horrible! But our waiter Michael was AWESOME! He was the ONLY one doing his job! We stood at the door waiting to be seated for like 10 mins! People saw us standing there and just kept on walking passed us and this happened numerous times with other parties as well we definitely will NOT be coming back here! And the blonde waitress Nicole was totally rude and didn't want to clean off a table for us....only reason I gave 2 stars is bcz Michael was great! They also need some new management....Only going back for carry-out...

Food is pretty standard bar food quality. Pricing is high for what you get and quality. Service was pretty average considering it was a very slow night. Lots of TVs but also noisy overall.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 3
Service: 3
Atmosphere: 3
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
There is a parking lot with plenty of parking and overflow to common lots could be used.
Kid-friendliness
Shouldn't be an issue unless during a very busy time or late on weekends

What a sight, this place brought back great memories from deployments, being at an American chain in a third world country. I feel bad for the staff they all seem like great humble people. This is not Buffalo Wild Wings standards. 85% of McDonald’s are overall better than this place. Who ever is in charge of this place needs to be replaced immediately. This is an embarrassment to the company. Sorry about the picture I understand they might be renovating but the whole restaurant in general looks like a of warehouse with squatters. Management take accountability, your workers are great.

I didn’t hate it.. our waitress was extremely professional... unfortunately it was the manager. He reached across the table to deliver food to myself and the other guests at the table, instead of politely walking around. When they didn’t get my order right, he thought it would be a better idea to take a served plate back to the kitchen to correct an issue with my sides. I had to watch my company eat their food while my order sat in the back where I couldn’t see it and the manager did not apologize.. they comp the meal, but that doesn’t excuse the behavior.

I normally don't do this but this location got me irritated. I go to other locations and never have a problem, this is my second time at this location. I waited 10 mins before someone offered to get me a drink after 1 girls walked by me 3 times and a guy 2 times. They are not crowded at all and seem to have staff under control. I ordered my food and ince it came out my wings barely had any sauce on it to a point I had to ask for sauce just to have the flavor. If they was busy and under staffed I could understand but this was not professional at all

This was one of my favorite restaurants. I don't know if it is the management in this location but it was not good. I think they are under staffed and it took almost 5 minutes for someone to greet us at the entrance. The same way, it took a long time to our server to take our order. The food was not great, except by the wings. The restrooms the worst. Sad for BWW
Service
Dine in
Meal type
Lunch
Price per person
$30–50
Features
Dine in: Yes
Outdoor seating: No
Takeout: Yes
Delivery: No
Curbside pickup: Not sure

If you're an Eagles fan this is the place for you. They have multiplied since last year and now you can't watch another game, eat or talk without having to pause for their cheering. The food is average and so is the service. We eat, we watch our game and we return when we have to; But ONLY when we have to. Appetizers are usually good. Cheese curds and Garlic Parmesan wings are my favorite.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 3
Service: 3
Atmosphere: 1

I ordered online and the process was very easy. The Traditional Wings are very flavorful and almost twice the size of the wings from Wing Stop. The potato wedges are delicious as well! I wasn’t a fan of the Desert Heat Dry rub but I do recommend the Hot and Spicy Garlic Sauces. I definitely would order again but I’m not too sure about dining in since the parking lot was full and there was ALOT of people waiting to be seated. I did go on a Friday night though. Overall this was a good experience and the food was Great.

The table that was given to us was dirty, i asked the waitress to get our table cleaned and she said someone would come and clean it and they never did. Our waitress had the WORST customer service, she seemed as if she was high as a kite. It wasn’t even busy at all and they took over an HOUR to give us our food and it was cold. I had told the waitress that she had missed 3 of our items and she would only return with one missing plate at a time. This has been the worst experience ever. I will not be coming back.

This place is not recommended. Take-off seems like a nightmare, when you arrive you have to wait hours for someone to show up, they charge 1$ to pick up your order (they deliver it incomplete, by the time you get home and realize it's too late to go back) Employees must pay attention to the orders. The food is not fresh (overcooked) PD: you owe me 10BNLS, and a limonade. Order 1070002 05/14/23. ………. There is no “orders & visits” on your website. Don’t forget to update dissatisfied customers temple, thank you!

First of all it’s 32 degrees outside and the AC was turned on full blast. I wish I was exaggerating when I say it’s cold as hell in there. We asked our server if they could turn it off or at least turn it up and he let the manager know we were cold but still, nothing was done about it. We couldn’t even eat comfortably. We waited forever for a table and they’re stingy with their wing sauce. One plus is our server was cool and refilled our drinks pretty quick. Overall I was pretty disappointed with our visit.

Placed an online order for delivery through one of the app services. Our order arrived timely and semi warm(it's delivery so not too high expectation there) However, 3 orders of boneless wings and not a single one had sauce, the one with sauce on side did not come. We got one side of ranch. The cheesecake with sauce on side was also missing. Diet pepsi ordered somehow became a regular pepsi. I thought perhaps the order did not go through correctly, but no, the ticket from the restaurant was clear.

I have gone on multiple occasions. Each time there are no hosts/hostesses. I was told a server will just 'come by and get you if they have room'. The staff that works the front counter taking carry-out orders could easily assist. But instead they like to sit there and give people attitude. The need for host/hostess is to better aid a waiting customer, as we had no clue how long we would have to wait. The wait staff, and bar staff are surprisingly good, and the food seems to come out fresh and hot.

This place just needs to get shut down. Staff is horrible the GM seems to not know anything about running a restaurant. The food is absolutely trash. Cold, not done, takes forever just to get anything you order. And the waitress or waiter always seem to blame others and bring drama to the front. Seen roaches and apparently now there is a video of rats going around. Health inspector needs to get called. This is absolutely ridiculous just burn it down already and go work at McDonald’s please!!!!

Haven't got my food yet they said 10-15 mins I came back in 15 mins. I ask how long she said it's coming now and it still not ready 25 mins going on 30 mins for 6 wings at this point it not worth it. But the customer service representative amazing came out and apologized and even gave me a drink for my wait.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Large Traditional Wings

Every time I go to B-Dubs it’s always a good time, but the location on Hulen is constantly exceeding my expectations! The wedges (my favorite side) are always made excellently, and the wings are sauced to perfection. And the wait staff is never not amazing!!
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Large Traditional Wings, Mango Habanero, Potato Wedges, French Fries, Hot

Well, I didn't think it could get worse. But I literally ate the wings on the way home and I was like. This is not garlic parmesan. This is lemon pepper. Well, guess what? It was lemon pepper. Eddie even says lemon pepper on the box. When the receipt clearly states garlic parmesan. I took pictures so I can show it to the manager. But I'm not sure how it will change. I would not go here if you paid me
Service
Take out
Meal type
Other
Price per person
$1–10

I went to get my birthday reward but the app took it off right before I got to the location. The food was good the hostess was courteous and efficient. I just wish I would have been able to get my free wings instead of purchasing them. I sent an email to customer service so hopefully, I will get a great result.
Service
Take out
Meal type
Dinner
Price per person
$30–50
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes

Foods always good and to be honest it's the first time Ive had issues here, waiting 20 minutes before I grab a waitress and ask if we could order and get drinks. She never comes back. Then ask a second waitress the same thing, she then goes to the first waitress and directs her towards us. She asks what would you like to eat and drink. We rely with can I get a menu. She huffs and walks away. Finally the bar tender stepped in and took care if us. He gets 5 stars.

The food was really great. And our waitress was awsome can't remember her name but very attentive to our table.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Chicken Quesadilla, Potato Wedges, French Fries, 6 Wings, Onion Rings, Tater Tots, Street Tacos, Chips and Salsa
Parking space
Plenty of parking
Parking options
Free parking lot

Honestly, we were disappointed. Lukewarm food and waiting forever. I hate knocking places I know is good at some locations, and I also understand a lot of places are very short handed, but I used to be in the restaurant business and I know you have to adapt. You adapt to the current situation and your customers will understand. Hopefully all will get back to normal at some point.
Service
Dine in
Meal type
Dinner
Price per person
$20–30

This place has gone downhill. Not sure how you can send this burnt mess to a table. Emilio behind the bar apologized and was very courteous and replaced the order. But the kitchen is definitely lacking quality control. They were not busy at all. It's a shame this location has so many issues. The BWW in Mansfield is stellar.
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 2
Service: 4
Atmosphere: 3

Great people who work here. My heart goes out to the employees here at this location. For they are severely under staffed. Over 1hr 15 min to get our to go order.. poor ownership to allow this type of stain on there employees. The sad part of this story is that I had seen several customers get upset with the servers over the time it took to get there food. Its a preventable situation that I hope gets resolved. Good food at a reasonable price.

I just had a chicken salad, and fried pickles delivered to me. The only thing that was good was the lettuce. I understand that people have bad days but reading an order isn’t hard. I asked for no cheese on my salad and there is cheese all over it. Also my order of fried pickles were barely even fried. I will not be ordering from here again and I’m definitely going to try to get a refund. The only thing that was good was the lettuce.

Did not get food on time. Got every single plate separately. Horrible food service from the kitchen and the manager trying to cover for them. A different table that came in well after got their food before our table. The whole table ate with out me. When the food came out clearly late. It literally came out after the table sat next to us. The staff clearly did not seem to care enough to offer any solutions.

Nice chill spot to watch sports eat wings..
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 4
Service: 4
Atmosphere: 4
Recommended dishes
Large Traditional Wings, 2 Fish Tacos, Sauce, Onion Rings, Chicken Tenders
Dietary restrictions accommodated
Not sure
Parking space
Plenty of parking
Parking options
Free parking lot

We weren’t greeted when we walked in, we took a look at the menu and hung out before a waiter came over to us. When one finally made her way to our table, she wasn’t wearing her mask properly. We also noticed that she took it down while making our drinks. Overall, the vibe just wasn’t there and we felt uncomfortable so we left. Very upsetting experience but now we know better for next time. ☺️☺️☺️

Britney is amazing always! She knows what we want when we walk thru the door. She always greets us with a friendly smile and hello. Her service is impeccable! Make sure you ask for her next time you stop in! ⚾️
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Buffalo, Chips and Salsa

Hostess tried to discourage us by saying it would be an hour wait. Instead it was 5 minutes. Same hostess sat us at a table that had food on it. She put the menus on top of the food. We had to ask her to clean it. Started ordering drinks. We were informed that the bar tender said they no longer serve the drink that is advertised on their board and their online menu. We left. Place was nasty.

Many years ago tried this place. Was not impressed & have never been back. They should have left that place Don Pablo's... would rather eat Mexican food any day than eat scrappy, messy wings w little meat.... sorry. Just being honest. SMH evertime I drive by there & remember how much fun & good the food was when it was Don Pablo's ...
Food: 1
Service: 1
Atmosphere: 1

Ordered $50 dollars worth of food for takeout, roommate goes to pick it up. He gets there and they gave our food to the wrong person, they remake our order, roommate comes home, we're given a 10 piece boneless instead of a 20 and for both of our orders only half the wings are even sauced. Just extremely disappointed honestly.
Service
Take out
Food: 2
Service: 2

Arrived during happy hour but was not offered a happy hour deal. I didn't like that. My server rattled off all of the appetizers before asking me any questions. I deemed him slightly overconfident to the extent that I didn't appreciate it. The wings were good. I didn't like that I had to pay extra for carrots and celery sticks. Will I return? Yes. I will hopefully be more prepared.

They got an update and upgraded interior. The staff is amazing.
Service
Dine in
Meal type
Dinner
Vegetarian options
They have cauliflower options.
Parking
Still the same but we didn't have a problem with parking.
Wheelchair accessibility
There is a ramp for wheelchair bound persons. They also have a wheelchair bound person that works here now.

First experience not the best. The bone in wings were small and overcooked. The boneless wings were dry from not being tossed in enough sauce. There was a bone that somebody cleaned (no meat on it) in my boneless wings (explain that). I asked for a wet sauce and got dry seasoning. Overall unacceptable, nasty and a mess. First time- Last time.
Price per person
$50–100

Love this place and their wings. We happened to drive by there and not only pick up some of their amazing wings but they had a car show going on out front as well. Had some amazing cars there. Too many to post them all. I normally try to keep my posts to to the subject at hand but really enjoyed the car show. As far as the wings go. Go in and find out what you're missing!

Exactly what you expect from a sports bar restaurant. Food so good it's almost addictive .
Service
Dine in
Meal type
Lunch
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Large Traditional Wings, Sauce, Buffalo
Wheelchair accessibility
One of the serving staff is a man in a wheelchair.

New girl. Kept me on hold 10 mins to place order. Got there and had to wait 12 mins to get food. She didn't know much of anything. She had to go to her manager for every little thing. It was very disturbing. The mango wings tasted spoiled. I hate this location. Very unorganized and low classed.
Service
Take out
Meal type
Dinner
Price per person
$10–20

I do gluten-free and ordered the naked wings. We waited, and it seemed like a good amount of time for the food, and my order was breaded boneless wings. Upon using the bathroom before we left, I WOULD HAVE WALKED OUT INSTEAD OF EATING THERE.
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 4
Service: 4
Atmosphere: 3

B-Dubs is almost always pretty good. The food is good, but it does get a bit loud in there, but you should expect that as it is pretty much a sports hangout, so you almost always have the half-drunk table of dudes yelling at the Tv's.
Service
Dine in
Meal type
Lunch
Price per person
$30–50
Food: 4
Service: 4
Atmosphere: 3

came here multiple times and everything is on point ngl food , customer service etc , I got one favorite server and she already knows my order thanks once again !
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Large Traditional Wings, Sauce, Hot, Buffalo

Food was decent. The manager was terrible! He argued with my sister over her online order! They couldn't find it! Then he asked if she wanted a refund and when she said yes and he took the receipt and said no! "Cause she was yelling!" When in fact she was not! His name is Johnny!
Service
Take out
Meal type
Dinner
Price per person
$10–20

Food was awful. I had to send my wife’s plate back to the kitchen. Service took 10 minutes just to wait on our table. Food took 40 minute arrive at the table just for it to be cold. Service has gone down hill at this location.
Service
Dine in
Meal type
Lunch
Price per person
$20–30
Food: 1
Service: 1
Atmosphere: 3

This location doesn't seem to have their adult beverage thing together...they seem to always be waiting on a shipment or out of this/that, or problems with the lemonade, etc. Football GameDay the environment is usually great!
Service
Dine in
Meal type
Lunch
Price per person
$20–30
Food: 4
Service: 3
Atmosphere: 5

Normally when we go to any BWW, previously including this one, the service we receive is subpar. However today, we had lunch and Britney was our server and she was awesome. Honestly the best service we have ever received at a BWW. She was very friendly, fast, and never left our drinks empty. We might actually be inclined to come back more often now!

My wings were decent size that night, but not sauced that well. Waiter was attentive, but the service was overall slow. However, communication was paramount. I would go back
Meal type
Dinner
Price per person
$30–50
Food: 4
Service: 4
Atmosphere: 4
Recommended dishes
Large Traditional Wings, Mango Habanero

My family and I haven't ever had success at this location. This past week we went and our waitress forget to put in our order; not only did she come up 30 minutes after work a smile by saying..... "Sorry guys, something really funny happened...", she reassured us that our food would go ahead of someone else that is complaining about their food.

The food was ok....its my youngest daughter's favorite place to eat and it was her birthday. They don't even do anything for birthdays . My daughter loves it but I wouldn't pick it due to the price for what you get.
Service
Dine in
Meal type
Lunch
Price per person
$50–100
Features
Dine in: Yes
Takeout: Yes

I pickup food for takeout here fairly often but decided to eat in a today. Service was extremely slow despite there being a lot of staff milling about not doing anything. Will never dine in here again. Takeout isn't even that much faster. Small lobby with a lot of others picking up. Worst location I've had the displeasure of living near.

I love the wings. The beer is cold, and the service is awesome!
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Large Traditional Wings, Mango Habanero, Potato Wedges, Sauce, French Fries, Hot, Desert Heat, Street Tacos, Carrots

When someone states they have an allergy and then the restaurant repeatedly puts the item on your plate that just shows poor training and lack of leadership. Take food allergies seriously. And get the order right the first time NOT THE 4TH OR 5TH TIME! IT WAS A HORRIBLE EXPERIENCE. I have never seen a restaurant mess up this much.

Everything about it I enjoyed personally. Great vibe and the food was definitely on point. My girl and I both loved it and plan on going back.
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Large Traditional Wings, Mango Habanero, French Fries

The chicken sandwich was disgusting. Chicken tasted like it was frozen, and they put it in the microwave. No wonder I stay from this place. I didn't pick this place, but I'll make sure to starve instead next time. At least our server was friendly and outgoing
Food: 1
Service: 5
Atmosphere: 1

Amy the bartender was awesome, definitelywill be back! Just left from having a mini date with my husband for appetizers and drinks, service was fast!
Meal type
Other
Price per person
$30–50
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Fried Pickles, Potato Wedges

Definitely a smaller BWW, crammed and odd layout. Service was pretty awful, server was uninterested and unfriendly. Orders were missing items and no apologies for the mistakes. Only time we had a glimpse of niceness was when the check came out. I'm a fan ofBWW but would avoid this location at all costs.

Great customer service and the food always deli
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Buffalo, Tater Tots
Parking space
Plenty of parking
Parking options
Free parking lot

This is a place I will not be visiting again.. mainly this location. The lady who seats you at the table and the lady who was pregnant are the only two that were pleasant.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 4
Service: 2
Atmosphere: 3

Waitress was very sweet but service was very slow for before 6pm. Took awhile before anyone even came to take original drink orders and we rarely saw our waitress during our meal. The buffalo Mac and cheese was dry and not cheesey or creamy and my buffalo ranch wrap had no buffalo flavor what so ever.

I give them 0 stars. Went to watch football game Sunday at noon. No one bothered to greet or seat us. Service and food selections terrible. We will NEVER visit that restaurant again!!! Place was so loud you could barely talk to your dinner companion. The one star is only because I had to choose one.

Service was incredibly slow and Evey dish game out at a different time. My youngest son's boneless wings didn't come out until my wife was finished eating! Sweet tea was caramel, had to mix 3 to 1 to make it drinkable. Food that we received was fine and the waitress was apologetic and friendly.

The food took a long time and it came out cold with very little sauce. I got my food before my dad’s and finished before his even arrived. Our waitress was wonderful, but there dinner was disappointing and expensive.
Service
Dine in
Meal type
Dinner
Price per person
$10–20

I come here sometimes for happy hour with coworkers. Never had bad customer service, good food,good drink specials. They only thing that bothers me is always seems a bit dirty when we come in. We almost left the other day because of the extremely sour smell which we assume is the carpet.

Ordered ahead so food would be ready. I showed up to pick up right on time. Had to wait 30 minutes for them to tell me they were out of one of the products I ordered!
Service
Take out
Meal type
Dinner
Food: 4
Service: 1
Atmosphere: 5

So I had a very odd request for my birthday and the young lady at the to-go desk was more than patient and obliging. Everyone we came in contact with was pleasant and very helpful. The food was wonderful as usual and it only solidified why I come here to celebrate!!!

I liked their boneless wings in medium and mild. The medium spice is actually plenty for me and on the brink of too much. Plenty of fries. Plenty of Diet Pepsi refills. I sat at the bar to watch UFC fights and wasn’t rushed by the bartender. All in all a great time.

We came for Sunday football. Their tap was down so no draft beer. They ran out of bottled beer except for Coors. Food was cold. Service was not attentive. Our 1st time here. Won't be back.
Service
Dine in
Meal type
Lunch
Price per person
$20–30

Brittany was the best server I have ever had. If you come this location ask for her.
Service
Dine in
Meal type
Dinner
Price per person
$30–50
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Mango Habanero, Hot

Food was pretty good but when it came time to pay I gave our server a gift card. He ended up scratching out the pin somehow. I had to pay cash. I was kinda blown away by it all. In hindsight, he should have honored the amount or given a discount or something.

One of our favorite places to come, specially for the customer service from Brittany.
Service
Dine in
Meal type
Dinner
Price per person
$50–100
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Buffalo

I liked it our waitress was awesome the bartender made awesome drinks. I haven't been there since I worked there when they first opened back in 2009 so it was a great visit
Service
Dine in
Meal type
Dinner
Price per person
$50–100

I called 6 times no answer to place an order. So my daughter went to order at the restaurant. It took 1-1/2 hours for 10 wings. However they were very good. They're gonna have to do better. I'm glad I don't work there and it was an emergency

I'm honestly not a fan of the new look but their food is great. My mom tried it for the first time and loved it. I've pretty much tied everything except their burgers which I'll probably try soon. Great spot to eat for sports fans for sure.

Service here is always great!! The servers have always treated us well and we come back regularly to our server Brittany who always go above and beyond for us.
Service
Dine in
Food: 5
Service: 5
Atmosphere: 5

The best service and the food was amazing I loved
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Buffalo
Parking options
Free parking lot