I went to a branch in person to apply for a Home Equity Line of Credit on April 21st. I more than qualify for the loan and provided all of the required documentation to the loan specialist on April 27th after opening an account and setting up direct deposit with my employer. I was conditionally approved on May 5th but only after the rate that was advertised as a promotion had changed. I stuck with it because we were working to line up financing to begin a long anticipated construction project and most loans take 30 days to close. In the month that has passed since that conditional approval and offer, I have been jerked around, told that my property is ineligible for a HELOC because it's a duplex (it's not a duplex). I produced additional documentation to make this clear, urged the bank to order an independent appraisal (which is standard process for loan applications), and advocated for myself, for fair lending practices and for transparent review. The communication has been terrible. I emailed on Friday 6/2 and again on Monday 6/5 and got a response late Wednesday afternoon 6/7 inviting me to come in for an in-person meeting on Friday to discuss my application. After almost two months of being strung along, and receiving no reassurance that anyone was on my side, working to support my application, I felt humiliated and so frustrated and stuck. I visited another local financial institution on Monday, completed an application, provided all of the same documentation and have been conditionally approved 48 hours later. I will be closing the account I opened 7 weeks ago, and taking my business elsewhere. This process was unfair, unreasonable and unacceptable. I believe I have the right to have in writing the reasons why my loan was not approved and I am reporting to the BBB hoping to get that documentation. Update 6/28/23. I have never heard another word from Fifth Third Bank. We are closing on our HELOC with Bethpage Federal Credit Union with a 7.74% interest rate, no closing costs and impeccable attentive customer care just 3 weeks from the day we first applied. I will never do business with Fifth Third again. They even made closing my account a hassle. To think that I was seeking an in person experience! Wow.

The only good thing about this bank is when I met this wonderful woman I love. I would be friends with her outside of the office. When I first met her, the other associates were incredibly rude to her. She needed to speak with another employee about something. I have never seen a banker yell disrespectfully like this before and then ignore her right before. I went in today hoping to see Janet, because she knows my situation. I ended up talking to another lady who is very condescending the moment I met her. I told her it was not letting me log in and I needed to cash a check. She proceeded to ask me questions of things I've done to try to log in, all of which I did of course. Then proceeded to make me feel stupid because I needed help. She then told me to go home, try again, and call customer service. Which I did, then I am still having issues with this bank. My new card is blocked because of too many wrong entries trying to log in. Which of course would happen because when I went in person today to figure this out, the condensing woman was no help. I do not recommend this bank. I need to switch.

this is my second review! so that should let you know... Fifth third bank is the WORST bank known to man! STAY AWAY! i’m still at a loss of words of how my account is overdrawn and no explanation but “you apparently didn’t have the money” well then, how was able to use the card with no money (riddle me that) Ever since i started banking with Fifth Third Bank it has been a complete mess with the rudest customer service i have ever encountered in my life about my coins (as if it’s your money..lets be clear) i wanted a second bank for my business; however, Fifth Third Bank lacks the decency & trustworthiness! ok...i’ll bring you the $55 dollars & close my account! Fifth Third certainly doesn’t deserve 1 star (IJS)

As an actual account holder, this is one of the better banks I've used. Fees are low, customer service is high. Their presence in other states and at the Nashville airport is very convenient. I've overheard frustrated people at the branch, and in reading other low reviews from non-account holders that want free services (check cashing, ATM fees, etc.), well, no bank is a non-profit. If you want to get checks that made out to you put onto a free prepaid card, open an account and make a deposit: it's called a debit card. The people at this branch are extremely nice and helpful, and I've been through 3 other banks in Middle Tennessee. This is the first bank I'm completely happy with.

She shouldn’t be in charge of answering the phone if she’s going to have a bad attitude. She couldn’t hear me and I was trying to adjust so she could hear me better, instead she continues to say I can’t hear you with a bad attitude. That ruins everyone’s else day that are just trying to get help. Don’t be rude towards your clients. It’s not that big of a deal, but again it ruins other peoples day.

I could not say enough about the great service here. I had an issue with a hold placed on a check. I need those funds immediantly as I was headed out of town. Megan and Gina were more than helpful in resolving the issue. My expectations were greatly exceeded thanks to their fantastic customer service!! My last bank could learn a thing or two from these guys. Keep it up!

The worst bank I have ever banked with. No statements, no communications/alerts from bank via mail/email/text; but they kept deducting money from account. When called and enquired, very inconsiderate response from employees and managers. The bank is anyways highly outdated with technology etc, so hard to do online banking anyways. Stay away from this bank!

highly offended by the interaction with the bank teller! i made a cash deposit through the drive-thru and the bank teller asked me was this my account and her reason for asking was because she didn’t know me & has never seen me befote. if you don’t know someone then you ask for id... i’m just saying!

I used to live near this bank and held an account here for nearly ten years. I closed it today because they started charging me an $11 monthly service fee on my checking account. Go -literally- ANYWHERE else. Do not give this bank a dime. They stole my money.

Too Much Turnover! This Bank was perfect with their team at the start of 2017. Now all the quality people started to leave or were placed in other branches! The young man that is now the Personal Banker, from Metro Center, is the worst!

Absolute worst bank in America. Rude staff, and they cant wait to charge you for every little thing. So many other banks around like Pinnacle Financial right across the street. Go there if you want to deal with a real bank.

Friendly service. Easy parking. Manager made a point to open a window to take my deposit instead of letting me wait for a short time behind another customer. That was not expected but a nice attentive detail.

Rod at the Wedgewood location did not provide good service. Don't expect branch manager, Nate to help either. Disappointed by the bank on many fronts and will be closing my account ASAP.

Spoke to a guy named Brad when I called to get basic information. I couldn't get through to a couple other banks but he was great. Fantastic customer service.

Always very helpful. I thought my branch back home was good, but this location was even better. Friendly service, able to answer all my questions.

The service is really good. They are hospitality and willing to help me. My problem was solved. They are really patient and gentle.

Banks that charge fees to honor their own checks are terrible. Should be ashamed. Basically theft.

This is a good branch with good customer service.

Very awesome bank!