Frost Bank used to be the top rated bank in San Antonio. I would not recommend them these days. I was earning .05% on my checking accounted 2 years ago. Wow! Lol. Granted, that's nothing. A year ago it dropped to .03%. This year it's at .01%. pathetic!! What's the incentive to have a checking account at Frost? No, I'm not one wjho just has the mimimum to keep the account open. I bet I can take the money out and deposit it elsewhere and do lots better. Frost built there new tower to try to help define our downtown skyline. The city wanted someone to help define our skyline. I bet both the city and Frost went in together on the cost. It's a nice building, but around the time they anounced the building of a new headquarters, the interest rate on my checking account began to nosedive. Hmmm! You got millions to build a swank headquarters but screw the checking account holders. If it wasn't for our accounts, you wouldn't be in business. So I give them 1 star based on that. I'm not saying the upper crust at Frost Bsnk are a bunch of dummies. I'm saying they are screwing the customers in checking interest earned. They must think account holders are stupid and/or uneducated. Pretty sky move on Frost's part. 11-30-21 Why has Frost Bank spent so much money on a new tower? Sure it's nice and adds to the skyline and the city bigwigs love it. Did the city help with the cost. It sure hasn't benefited their customers. .01% interest is pitiful. Having just around $12,850 in their bank and I make about $1.20 a year. Yes that's 1 dollar and 20 cents. What's the incentive to bank at Frost. Yes, $12,850 is small in the scheme of things but, why put more in Frost. CD's are not paying well either. Dies Frost not invest well and therefore can't offer better return on money. Anybody feel this way?

As an update years since my original post, my opinion hasn't changed. Even with all the improvements made to the adjoining land and the restoration to the creek, the Frost Tower is still an affront to our history. We are not flashy and weird Austin, we aren't the glamour of Dallas or the oil of Houston, San Antonio is the old wealth that matters. The wealth of great history and culture! Our culture, our people, and our city reflect that, we shouldn't hide it with flashy glass towers that simply reflect for the sake of reflecting. And that is all the Frost Tower does, and it doesn't even do that well. It's as if it was purposely designed to clash with and make a mockery of San Antonio's unique personality and style. The tower it replaced wasn't so, it fit in with the city, it didn't try to be pretentious. Instead of complimenting and continuing the historic and timeless Spanish and German influences that define the look of Downtown, this newer towers' dark tinted glass and sharp geometry are so out of place it appears alien in nature. Frost could have, should have given San Antonio, the home of Frost, something that understood our history, that respected our history, instead we got a misplaced, squat, imperfect facsimile of the Frost Tower in Austin. It's such a shame too, the Austin tower is perfect for Austin and the culture of that city, we deserved the same amount of thought and respect in the design of our tower.

My go to where my deposits await and my banking services from Frost Bank are not found to be lacking. The employees are courtrous, down to earth, and knowledgeable in their chosen field of banking I am partial to Frost Bank, their history as the family banker goes back aways. Their involvement in the community is evident and the city is better because they continue over all these years to provide banking services. They provided me with not only banking services needed, I have them on my Facebook, and participated in a brush up of my financial skills. The maintaining of my check book had not been very up-to-date or consistent with entries! There is also an app for your needs. During a mini course/review the planning of short and long term financial goals were brought to the forefront during a mini course. Check out their app or call for information with their outreach projects. I was informed of one over year ago at least, and the refresher has had a plus on my budget.

I was treated very rudely today by a banker. He was incredibly rude by telling me “You’re not a customer” even though I’ve had a bank account and a safety deposit box with the bank for over a decade only because I don’t use the account. And that safety deposit boxes were for their customers even though I’ve had a deposit box all this time. He was very patronizing and dismissive. He also repeatedly asked me where else do I bank and why don’t I have a box there. He kept encouraging me to take my business elsewhere. But this wasn’t the first time I’ve been treated rudely here. There are two girls who work at the safety deposit box counter who make disparaging comments about my appearance nearly every time I talk to them. Comments about my weight, about my skin color, about my clothes, and all manner of things on my appearance. I honestly find the behavior of all these employees disgusting. I left today feeling completely dejected. Avoid this bank.

The Frost Tower is a nice building, but it’s not the building we were promised. Graham Weston said it would be the tallest in the city (it’s 6th) that it would be iconic (maybe if it were taller). When I drive in from Houston, I still only really see the 50 year old Tower of the America’s, which frankly isn’t exactly beautiful. This could have been a real iconic building, like The Devon Tower in OKC, but Weston allowed Frost to dictate the floor plates so it’s height was limited and for reasons that are perplexing, the building has no spire or tapered roof. When I look at Pelli’s, Frost Tower, all I see is a real missed opportunity. I guess something is better than nothing, high praise indeed

Wow! I have never had such amazing customer service at a bank before. Samantha and Kaila were just incredible! Unicorns! They are knowledgeable problem solvers. I have been dreading opening a joint account because banks typically take so long. As soon as I walked in they made everything CRAZY easy and fast. They even got my app up and running, helped me update my zelle account, the list goes on. I am just blown away by their delightful attitude and level of customer service. Above and beyond for sure! I am transferring my other accounts to Frost bank because of my experience. Thank you Samantha and Kaila!!

Fantastic experience here! I had to exchange USD for Euros for a trip I am taking soon and was thinking it might be a slight hassle to do so but pleasantly found out I was wrong. I was seen very quickly and given very professional and helpful service. I was also very pleased by the fact that even though I had arrived in shirts and a t-shirt, I was still treated with importance and respect. Awesome experience and I will definitely come back to this location if I need to exchange more money in the future.

Frost is, hands down on customer service. Not only customer service, but also by stopping transactions on my account that people have tried to hack! They literally stop all transactions immediately without me even knowing someone was using my account. They also refunded my account fast. Did not have to wait on my money to be refunded! I have been with Frost for 15yrs. Won't ever switch banks. I could go about how much more they have done on behalf of my account, but it's been amazing!

Nicole Lucha who works here is racist and she never reviews applications fully. If she has rejected you once, she will do it again without even looking at your application fully. I know because she brags about it to her friends. I can file a lawsuit and win easily with all the proof I have. I hope she gets fired soon, otherwise some people won't be able to apply until she's gone and stops discriminating and being a racist.

I had gone through several banks and was always unhappy with the cost, the service, the experience as a whole. I tried Frost Bank over 20 years ago and I've been with them since. Best customer service, always friendly, always fast, and I feel safe with my finances in their hands. Wonderful experience all around, even after 20 years.

These are some of the photos I took while installing unitized glass panels at the Frost Tower building, not one single panel was broken during installation and a record setting of 65 panels were set in a 10 hour work shift by Arrowall glass company fr. Dec. 27,2017 - Mar. 7, 2019

I would just like to say I had the worst experience I could have at a bank and all over getting a simple checking account. All I got from Frost bank was the runaround. They disrespected me as a senior and a veteran. If you want a good runaround just set foot in the Frost bank.

So I finally visited Frost Tower in San Antonio. First off, it’s a gorgeous building. Extremely well architected from a visual sense. The lobby is clean and very high end. The museum is a nice treat if you ever need to spend time during a visit.

Can’t speak for their checking/savings but don’t waste your time in attempting to secure a loan with them. Especially not if you are employee who earns commission income. You will likely get declined, no matter what your W2’s say

I've been banking with Frost bank ,since I was in my twenties. They go above and beyond with their customer service . I can call them at anytime, and a human will answer the phone. I highly recommend this bank to everyone!

Its a beautiful building its very eye catching .it can be seen from freeway and at night and dawn its all litup Its a very good addition to our skyline .and anyone downtown can see it to walk to it.good location

I needed some pesos for my next trip to Mexico. Came down to my local Frost bank financial center. I was taken care of fast and was treated with 5-star customer service. I am proud to bank with frost!!!

Wow!, what a cheap ugly building!looks like it was put up in 2 weeks! I give it 2 stars cause it matches the ugly,crooked, pyramid building downtown. What an ugly stain on an otherwise great company!

Love it. Looks a lot like Stryker’s serrated large tip. Giving you a 367% increase in fibrous tissue resection! Wow! Check it out. #SonopetiQ #teamsonopet. The future of Neurosurgery is here.

The lobby of this building is ugly. I love the exterior, but the interior looks unfinished. The columns don’t have any cladding, and look like something from a “trendy” loft.

Shame on you for what you did to Charlie Thrash. It was straight up dirty you turning him in because he chose to save his money without using a bank.

Good Service, great for checking accounts. Don't waste your time for loans or savings accounts. They really aren't into that sort of thing.

As a Collective I believe the entire city of San Antonio is Proud to have this beautiful and modern skyscraper added to our skyline.

Been helped #1 bank Great greeters plus attending in the area of bank tellers Give you 5 star rate in the best service for me

Love and hate relationship. Some really good employees and some bad ones, but I have been with them since 1988.

Been with frost since 2017 when I graduated always been there for me thank you frost.

I believe the new Frost tower is a great new compliment to our downtown Skyline.

Fresh architectural addition to the San Antonio downtown skyline.

I work here and they pay me decently so figured I'd do my part

My favorite building in San Antonio!