Edit November 2023 (I have had the bike since last week of July 2023) 1/5: I have a Rad 6+, I really want to like my Rad, and had a first couple months of great riding but with the issues I’ve had with it and the support from Rad, it’s left me regretting my purchase. I had to change my front break pads at 800k. Majority of the time I use even pressure on both breaks. As soon as I replaced the front break pads my hydraulic break began to leak and I had no fluid within 2 days. My front break barely works at the moment. Out of the blue my throttle just completely cuts out and I don’t have it, and at times my pedal assist doesn’t work. It’s gotten to the point where I’m nervous crossing traffic because I may not have power. It’s at complete random if it’s going to come on or not especially from a stop and start. The pedal assist will come back on and off but the throttle for about a month only works a little up until around 20km when it does and then cuts out. I jumped on their live chat to discuss these issues, I was out of province so I couldn’t troubleshoot my bike, but they told me if I proved to them in a video that the hydraulic break is out of fluid they’d send me a break. When I came back I started to perform some of the troubleshooting mostly connection checks and everything was fine. I ask Rad due to their warranty policy and my knowledge of the bike that if there was a service available to have someone properly troubleshoot it. I also think it’s best because my throttle just randomly started working again last time I rode and the pedal assist was working fine. There’s no way the basic person of bike knowledge could troubleshoot this. And how do I do their tests when the bike is actually working? They told me I could take it to a shop but I’d have to cover the costs. This is frustrating, I’m in Ontario there in Vancouver. I’m pretty confident reading the reviews if I brought my bike there they’d do the diagnostics. I buy a bike expecting it to work perfectly at least in the first year or more than 3 months. I spent good money, why am I being inconvenienced when it seems like there’s no quality control at rad based on other reviews? I may have to do this just because of warranty period, their responses and hope nothing goes wrong. As I write this review I’m unsure if I’m getting a replacement break or not. I should’ve read their warranty in more detail too because it honestly feels like I bought a new vehicle off a used car dealership. I really want to be happy with my purchase as I’ve seen several others with their bikes that run flawless (Rad 5s however). But I am just left second guessing my purchase. Great bike when it was working and it rides very nice but I’m indifferent on it now based on my experience if I’d recommend. Rad, you really lack in the customer service department, writing “Thank you for buying a rad” in your emails ain’t it. You sell someone a 2500$ bike, with a one year warranty especially when it’s 3 months old, you make it right for the customer. I’m not asking for anything crazy here. I didn’t do anything to the bike to cause this besides regular use. But currently I’m with everyone else, once you buy a bike, be prepared for no customer service. Edit: 4.5/5 stars. I posted the review and within an hour they made things right. Thank you Rad for making things right! Docking half a star due to the inconvenience that should have been corrected from the start. 5 stars for the bike, love my rad! 0 stars for the customer service I received, following everyone else with no customer service after the sale is completed. 1 day before my bike went on sale for 1900$ I bought it for 2000$. With taxes and accessories it came to just 2500$, and I just ordered a couple more accessories. I asked what can be done as I barely missed the cutoff. They wouldn’t budge. Not to mention it was almost 40 minutes on their support to receive this answer. Not to mention the representative just left the chat when I voiced my displeasure. Customer service vastly needs to improve with this company.

July 5, 2022, Vancouver BC, Canada I want to show my gratitude to JULIAN (It is my thinking he must be the Manager of the store or a person who takes pride of his job at RAD) he was my first contact at the front and the person who in a matter of five minutes solved my bicycle issue (literally). "I walked in at 12:30 PM, my RAD Runner Plus rear brake went loose suddenly, something like an emergency", I said. He observed, assessed and made a plan. He fixed it. However, he also recommended a f/u appt in order not to compromise any of the other components. I made a scheduled appt following his instructions. I will see you guys this Friday. JULIAN, thank you! PS March 23, 2021 (Covid 19 Time) The best part of my experience buying from Rad Power Bikes is the Support Team. I scheduled a visit for preventive maintenance/Tune Up. The results are of a safer and more enjoyable ride. I completed 2000 KMs. Nothing wrong with our Rad Runner Plus. Just changed brakes cables and pads. PAVEL did a great job, thank you! On the other hand, TOM and RUSSELL helped me to change my front fender which I unintentionally detached from the rivets. They coordinated my visit to be short and efficient during the weekday so I won't miss work. In addition, I appreciate how they are committed to exercise Covid 19 prevention guidelines to keep us safe and to keep their team safe for us. You guys Rad! I wish you profitable business and excellent health. Thank you. By the way, two other great things, the place is wheelchair accessible and TOM told me they have a program to manage waste thinking of caring Mother Earth. Those things in my opinion make you stand apart. December 18, 2020 It's been about 4 months since we are using our Rad Runner Plus. The Rad mobile service ambassadors have been 3 times at our place because we needed their support. A flat tire repair, a system error 22 and for its first scheduled routine and preventive maintenance appointment. They honored every visit accordingly. We paid for two visits but when the issue was an error in the system we had it covered under warranty. We feel supported and recommended Rad Power Bikes. I say with respect the only things so far could be improved are the saddle and the lack of a couple of bars under the passenger seat to place the panniers without the need to take out the passenger seat. The saddle is hard and not any saddle fits easy as per it's configuration. Changing the seat post alone does not work. We feel joyful using Rad Runner Plus. Last but not least, our gratitude to some of the star people who have been working and supporting us and also coming to our place in the Mobile Truck Service during the pandemia. Trisha, Tom, Mitch and TJ have made our experience enjoyable and trustable. Thank you! September 2020 RAD POWER BIKES gave me a discount for being front line worker. They just asked me to provide work ID proof which I was glad to do. During waiting time, we had the best customer support for our concerns. The bike arrived and there was an issue with the delivery, which was not RAD POWER BIKES fault. They however, continued supporting us when we reported the incident. Trisha was wonderful with her instructions, she offered to connect me with Tom, mobile service supervisor. Tom sent the best e-bike mechanic in Canada, Mitch. A very knowledgeable, charismatic and fun guy who knows how to fix E-Bikes. He is up to date about every new technology. If you want to treat Mitch when he is scheduled to help you there's a RAD hint, he likes Doughnuts. We are very much grateful to Trisha, Tom and definitely to the best E-Bikes mechanic in Canada, Mitch. I asked him for his permission to post his picture. He also adheres to strict rules of Covid-19 prevention guidelines. I only hope they open their new store and service shop soon. Thank you RAD TEAM!

I ordered a RadRover 6 Plus on Jun 2 and received a confirmation email that it's "on the way" on Jun 9, but I still haven't receive the ebike. FedEx status shows labelled created but still with sender. I tried calling Rad Power Bikes several times and left several voicemails and also tried emailing. I have not received a single response. Another family member also recently purchased a bike (Radrunner Plus) but they received it shortly; however, their bike is having issues (gears shifting by itself) and they have also been trying to contact the shop by phone and email - no response. We live in Delta, BC, and we are planning to head over to their store this weekend. I'll update after the visit. Update #2: I managed to the fix the gear shifting myself (I think it's fixed) and I received my radrover 6 on Jun 18 but decided I need to exchange it to an Expand 5, because the rider is 5' and she doesn't feel safe (she's tiptoeing + 60-70lbs bike). So I went to the store in Vancouver today. The staffs were 10/10. Helped me unload the bike, listened to everything and helped did my return process without any hesitation or resistance. So why am I only giving them 1 extra star instead 5? The extra star is for the staffs at the shop. Unfortunately the expand 5 I brought home have issues. The front handlebar is not aligned with the wheel and it's offset. The rear tire is stuck and does not move. I made sure there's no cardboard or protection foam stuck. I just left them a voicemail. So here I am waiting again. Update #3 coming soon (I hope). Order is under Jacqueline Woo. Update #3 Sorry for the long review. Just want to give this review a closure. So the day after I left them my voicemail (see above), I tried calling and actually got through to Chris. He was very patient and listened to my rant. Then he guided me on how to fix the misaligned handlebar and also fixed the rear tire. Turns out, sometimes the bikes when they are manufactured the brakes are tightened too much, so I just needed to loosen it. Which I did, and it worked, but this tells me that they don't quality check their bikes before shipping (not sure if all brands do, to be honest). At the end of the conversation he recommended me to still bring it in for him to check. Because of this experience, I gave them 1 more star. BUT... does the brand really deserve the 3 stars? Their hired staffs certainly do. The bikes, however, for the $ customers pay, we shouldn't need to go through this amount of stress. How do they improve? My opinion (admittedly from a frustrated customer of 2 Rad e-bikes POV with no business experience), they should hire someone to just quality check their bikes before shipping. I mean, that will save them all the negative reviews that they've been getting recently. I'm not even talking about them needing to hire the best bike techs with multiple masters degrees to do the testing; just hire someone to simply turn on and ride the darn bikes in a circle for all I care and that should already be enough to eliminate majority of the bad reviews out there, including mine (i.e. tire stuck, LCD not working, etc.)!! So to wrap up this long review, in conclusion - When their bike works, it's awesome. My kids and I love it and we've already biked to the beach several times. But until they quality check their goods, I would only recommend buying their bikes if they have a shop or their mobile service services near you. Good luck! Ps. my RadRunner Plus gear is still busted and not shifting properly. I will need to figure out some way to bring it in to their store. sigh...

I had a great experience at this particular shop. I went in to buy the rad Rover, 2019 model but they were out. So I waited one extra day while they put a 2018 together for me, and it was quite a bit cheaper. So the discount was the first Wicked bonus, I took it for my first test ride out to the naam to get some Vegetarian Cuisine, and on my way back unfortunately, I punctured the rear tire by hitting are particularly Troublesome stick at a bad angle, I called the cab and as I waited, I called the shop and it was very very close to closing time. They got me in there, changed my tire, and gave me a new tube and sent me on my way. The team is pretty great, and I know coming in there last thing on Saturday with a flat was probably the last thing anyone wanted to deal with, but it only took an extra 15 minutes and I'm quite happy with their customer service. Aside from the experience with the shop itself and the people who run it, the bike fully loaded, is super heavy. But having the electric assist is exactly why I bought it, you have to give it some leg power, but the momentum and inertia of the bike really carry it through the first approach of some hills, and if you have good enough momentum, and you turn on the throttle while you give it some good leg power, you can blow through any hill no problem, even carrying fairly heavy payload. Also the battery was surprising, I was a little bit anxious when I saw the bars representing the amount of power remaining, diminishing quite quickly, but the bars do return after the battery has a slight rest and if you work some strict human power into your ride, you can make the battery last a great distance. I bought this bike as replacement to driving while I'm in school, and I think it'll be the smartest way to go about saving $25,000. What would you do with 1/3rd of a year's salary? Just as a final note, my girlfriend and I will be living in Vancouver, and we will continue to only operate one vehicle between us. The savings of taking one of two vehicles off the road for a decade, will be around $80,000 or more if gas continues to inflate, and that is not including any of the maintenance. Consider the health benefits and the scenery of the city, and it's an easy choice. The only thing worth noting, is that dealing with the weather is going to be difficult. However, every time it rains out, whilst I pedal in the freezing cold, I'll just be thinking about how awesome my savings account is going to be when I get out of school. Also, now my vehicle is a backup that we can use for recreational stuff or breakdowns.

Rad Power Bikes was definitely the right decision for me! I work at UBC and one of my colleagues has a Rad Wagon. He loves it, especially as he has a long commute from East Van and doesn't want the cost of running a car, including the roughly $100/month it costs for employees to park at UBC. This was how I learned about the company and started researching the products online. I went to test ride a few bikes and the sales person who helped me out was Daryl (sp?) He was great. Helpful, knowledgeable, not pushy at all and friendly. I tried out three bikes and decided that the RadCity was the best option for me. The transaction was handled by Robin who was great. She was also there when I went back to buy a pannier for my bike. She's very helpful and knowledgeable - great to deal with. The bikes come with a one-year warranty and I just went in for the first service to have the brakes tightened up and other adjustments that need to be done after a bike is first broken in. I dealt with Robin again to set up the service appointment and then dealt with Daryl when I went back to pick it up. I've been really impressed by the level of service, how nice the shop is and last but certainly not least, how awesome the bike is! Honestly, I can't imagine that anyone could do better at this price point. E-bikes are still very pricey so to be able to purchase a 500 watt e-bike for $2000 or less (depending on the model), is pretty remarkable, especially when you consider that around $700 of that is the battery alone. I feel like my bike is tough, strong, and very well-built. I love the beefy tires as well as I don't have to worry about loose gravel or other bits of road debris that can prove hazardous with skinny tires. I also like that the shop is only about a 10 minute walk from the 29th Avenue Skytrain station. It makes it quite easy to get to. Thanks for the great service, guys. I'm loving the bike and am happily racking up kilometres all over the place! Cheers, Derek PS My bike holds an important spot in my office during the day (pics below)

Here is an update. I reported my new non-working bike on June 23rd. In the past two weeks they have told me to replace the fuse in a battery that doesn't allow fuse replacement (a totally irrelevant suggestion in any case), and then to unplug everything and plug it back in again. The power and control cable to the motor was also damaged. They take on average 5 days between replies, and the replies so far have been of no value. This company is clearly in a crisis of their own making and they are taking our money even though they can't deliver. Original review: Just took deliver of a new Radrover 6. Assembled it and the displays come on, but the motor does nothing when the throttle is engaged. They don't answer their phones, it is a 3 hour ferry round trip to get to Vancouver, and their support email told me to take the battery apart and change the fuse. Problem - the instructions are for a different battery and they are asking me to ignore this warning on page 34 of the manual beside a large DANGER notice in red: “Never open the battery housing, which will void the warranty and can result in battery damage. It can also expose you to caustic substances and electrical shock or it could create a fire hazard, which can lead to serious injury or death.” They also told me that if I have to send it back I can spend more time disassembling it and packing it up, and pay a $130 restocking fee. I don't think they are going to enjoy dealing with me. For the Radpower folks, I don't like leaving negative reviews, I try on all my reviews to simply recount the facts. If you want to find me the case number is 38628027

My RadRover 6 plus was dead on arrival, and I wasn’t terribly impressed with the online service. HOWEVER, everything changed when I took my bike in to the store. From the get go, someone in the store saw that I was struggling to unload my bike from the car, and offered to help me bring it in. He (I wish I got his name) patiently listened to me as I described the issue and troubleshooting steps. Then, he offered to take the bike in for inspection for free since it’s under warranty. He even offered an exchange on the spot since mine was not used at all. I was in and out the store in less than 15 minutes. As a customer, I felt like they did a great job reassuring me that the problem was going to be fixed, and offered me other options in case it couldn’t be fixed. They never tried to upsell any additional services to me, but I chose to get an additional tune-up service as I wanted to make sure I had assembled the bike correctly. I got a call the next day informing me that my bike was ready. The store was busier this time, but everyone still greeted me with a smile. The technician explained the problem to me, and what exactly had been done to my bike before returning it to me. At the end of the day, I’m glad that I chose Rad power bikes as I got excellent service from the store, and I would recommend buying from the store instead of online. PS, if you’re making your decision based on online reviews, note that the Canadian version of any Rad bike would be capped at 500W instead of the 750W in the US. Adjust your expectations accordingly. This is not Rad’s fault, it’s just the Canadian law.

RUN AWAY from this company. I bought a bike and now I'm stuck with them. But if you're reading this and haven't bought it. RUN AWAY If you want to know what it's like to be VERY poorly attended. Try contacting customer service of this company. They don't care about what you are asking them, copy and paste is the answer. If you insist on asking for a better answer, they tell you that they will ignore you. AND THEY DO! YES, ignore the customer who is in need of company assistance. This is how they treat customers. It doesn't matter if their bikes are good, having good customer service is part of the product. The way they treat the customer shows that they only want your money, so they are no longer interested in you. ------------------------------------------------------ Included after the RAD response: Once again copying and pasting the same answer, they don't even bother to answer something different for my review. My review was not about the problem, but about the way RAD treats customers. But since you got into the subject. Why didn't you mention that Fedex said it wasn't normal for this long delay for an item to be scanned, they asked you to contact them to check what was wrong and you refused? Why didn't they mention that I asked for the internal proof of exit from the warehouse so that I could try again to contact Fedex? Since you refused, and you just ignored it. Rad didn't mention that they deleted my review from the RAD website. Worst company I've ever had the displeasure of buying from. Avoid this company if you still can.

Update — after posting this review I finally got the controller shipped out. Got it installed and so far I am loving the bike. So I will update my stars to 4 just cause still not happy with their service right now RAD NEEDS TO DO BETTER.. I am currently trying to decide if I should just return this bike. Bike arrived Aug 3 hubby and I put together. Try turning it on and get error code 21. No power going to the motor. Did all the trouble shooting steps in manual and watched YouTube videos nothing. Emailed support and have not heard from them for almost 2 weeks. You do get an automated response saying we are currently experiencing higher than normal wait times for support request. Tried to call the company and the phones have been shut off. Did the online chat on the second day and that person said sorry you have to wait and hear from email support. Aug 7 On a Whim I tried to chat again a few days later. Got a great guy Gregg he said I believe it is your controller and he will send one out. I am feeling good. Part is on the way. But NOTHING from them. Tried chat again today and after almost an hour wait person says hmmm don?t know what the delay is but I have reached out to the shipping and hopefully you will hear something soon. so annoyed and disappointed at this point. Decided to splurge and buy new bike and I doesn’t work. And the lack of customer support and wait times it making me re think this decision. Will cost me $150 to return the bike but think I should cut my losses now.

I don't normally write reviews but I feel I need to in this case because of the exceptional service we received from Marcus in the service department and Delmar in the sales department. We purchased a Radcity 5+ about a month ago and ended up getting one with a faulty controller which was fairly common on this model so I took the bike back to the Vancouver showroom and service centre. Marcus immediately gave us a new one but soon after, the replacement bike's controller also failed failed so we took it back again. Marcus felt really bad that we ended up with 2 faulty bikes and even though the shop was extremely busy, he bent over backwards to get our bike repaired quickly. His was so professional and apologized profusely even though it was not his fault. They replaced the controller with a newer more reliable controller and whatever else needed to be replaced, checked everything else and the bike runs like a dream now! Delmar in the sales department is always smiling and super helpful no matter how busy he was, just a delight to deal with. I don't know what the service is like at other locations but I can't say enough good things about the service we received at the Vancouver store. I highly recommend giving them a try if you're looking for an E-Bike. Marcus and Delmar, if you see this review, Thank you so much to both of you for the excellent service.

RESPONSE TO OWNER: thank you for your fast response, however, you failed to aknowledge any interest, in implementing the requirement for proof of purchase, before having a key remade. Nor the fact that the keys are generic, not unique... The batteries sell for $700+ dollars! I wish you had aknowledged the companies short comings, not just provided options the customers can implement. However, i do appreciate that you provided more info regarding bike security. For that, ill keep my review at 2 stars, until i see actual change within the company. REVIEW: Ive purchased 3 bikes from Rad Power Bikes. When needing service or help, representatives like Markus and Aulley are there to provide professional and supportive help. I give them 5 stars! However, the reason this review is not 5 stars is for 3 reasons, all to do with the security of such expensive bikes. 1- they only started keeping track of serial numbers a year ago. 2- if someone steals your bike, like how 2 of mine were. The keys can be remade for the thieves without needing to provide a reciept or proof of purchase. 3- The keys arent unique enough, so they can't be flagged as stolen and not to re-key. Its insane to me to have such incredible employees and service, yet such horrible forthought in regards to anti-theft measures. Rad power, you can do better.

I have been waiting a YEAR now for my tires to be replaced on my Radwagon 4 due to an EXPLODING TIRE recall. I have been told multiple dates, and seemingly lied to multiple times yet they are still selling new ones. How can you in good conscience sell new Radwagons, and not send me two replacement tires? Either refund me the cost of my bike or send me a new one. I would be happy to send mine back in the box. I bought this to transport my two children over a year ago and was told I cannot use it due to safety issues. After multiple times reaching out to the company, finally they told me last month that they put me on the wrong distribution list and I was stuck on the US list. I had been in constant communication with them so I find this hard to believe. Still, ever since they told me this, I have had no further communication with Rad. I am extremely disappointed with how this is being handled. Please own up to your mistakes and take care of your existing customers rather than continuing to sell new bikes. Here are a few of my tickets from the past year: December 16th, 2022 - #1587499 March 20, 2023- #1804379 April 22, 2023 - #1833034 July 25, 2023 - #42162787 I would appreciate a final resolution. Thank you, Liam

The bike itself is great, but the brains of it (the controller) is not waterproof. We had assumed it was a faulty controller and that they were designed to be waterproof, or at least water resistant, but no. Quoted directly from Rad: “well, water and electronics don’t mix”. So this bike is unusable at least 160 days of the year. I have no idea why Rad has shops in only Vancouver and Seattle, cities that are rather well known for their precipitation. Maybe they should just move to Phoenix and avoid having to deal with warranty claims from customers who want to head to the grocery store in a drizzle. Edit: if it wasn’t clear, we already put in a warranty claim (which was denied) because after a few hours in the rain (NOT in a puddle, lol) the controller showed humidity condensing on the inside of the screen and it was no longer turning on. And that’s where I got that gem of a quote from RAD customer service that “electronics and water don’t mix”. I don’t want Rad to be only giving adequate customer service to those who complain the loudest and leave poor reviews; their actions should stand for themselves regardless, and what they show is that this business is absolutely unwilling to stand behind their products.

My experience purchasing the bike was great! The staff weee super helpful, and assembly was quick and painless. I purchased my bike Sunday, July 30th and put it together within the day. I rode it 3 times over the next week before the tire popped on the 4th ride, a week after purchase (August 6th). I was biking alongside others and I was the only one who had a tire issue. I tried to use my toolkit on the side of the road but had to get picked up to look at it properly. Even after repairing the tire I was still having issues with the gears. I was expecting these types of issues at some point after getting the bike, but not within 1 week! The next appointment to get it fixed was only in late October, but I need to be able to commute with my bike by September. Luckily, after hours of working on the gears with mechanic friend I was finally able to get them working properly again. Very disappointed as it feels like a quality control issue with my bike rather than normal wear and tear. While the in-store customer service when purchasing the bike was top notch, I’m worried about any issues in the future as I doubt I’ll be able to get an appointment for repairs in a timely fashion.

The lack of service availability is frustrating. Wait times of THREE MONTHS for warranty or even routine maintenance is absurd. I had an issue that ended up needing a new brake caliper. I went in and specifically said it was a safety issue. They replaced it under warranty, but not before sending me away saying they had "fixed" it three separate times over several weeks. So much wasted time because they didn't want to just replace the brake caliper in the first place. Now I want to book a routine maintenance service, but they're saying their only availability is three months from now. How is that helpful? Why even have a service department at all? The service personnel I spoke to were nice enough, but clearly overworked and not given the time they need to provide the level of service any bike shop should have. Hire more technicians!! Edit: Forgot to mention, they don't answer their phones. The only way to talk to anyone at the store is to go there in person. Oh yeah, and I've been waiting for a separate warranty replacement part (a fender for my back wheel) for four months. Clearly this is a company that doesn't take after-sales service seriously.

Hi, My relative bought a new radrover 6 plus but cannot turn on the display. It shows at 00 only. How can I fix this? I have attached the picture of the issue. Should i go to the store to have it fixed. located in vancouver. i tried to email and call but no responses. Any help will be greatly appreciated as we dont want to return the product due to its size. Edit 6/21/2023: i will be going to the showroom this weekend to see if they can fix the bike. Will keep everyone posted on the process and any other updates. Happy with the quick response so far by rad. Cheers. Edit 6/24/2023: Went to the vancouver location and they replaced my UI in about 5 seconds and also helped me fix my front wheel which I didn't even ask for! Unfortunately, I can really only bump up the review to a 2 star and nothing higher due to the fact that I will not recommend someone buy the radpower bikes if they do not live close to a store as I got 0 responses from their emails nor was I able to contact them via call which is unbelievable as a customer who bought it online. Hope people who read my review finds it helpful. Cheers.

So disappointed. I was so stoked to get my ebike and Marcus in the shop was amazing. When I picked up my bike, assembly was not offered to me, so a friend put my bike together. Turns out I was sold a bike with a known defective part. I was told by support via email that they were aware of the defect when I purchased my bike. I can't get anyone on the phone and am left to communicate via email only. Two week wait for the part, was given attitude for expressing how frustrated I was feeling and was not offered a simple apology, which frankly, would have gone a long way. I haven't even gotten to ride the bike yet. This is 5 days in. What is support going to be like when the warranty runs out? Edit: I went down to the store today and Susan was awesome. I was so nervous to have to go in and share how I had been treated. Susan and Delmar were absolutely amazing and completely took care of me. I walked out much happier than when I came in. I have my new part, a new basket for my bike and I am ready to ride! :)

I bought two Radcity 4 in september 2021. We ride less than 1000 Km. Actually the PAS and the throttle doesn't work. I have little burst with the throttle and that's all. I try to call the support center but it was impossible to talk to anyone. Then I wrote to the support and they answer me a lot of verifications steps that i did whithout suucces . Then I ask for for a reference repair shop near me (Montreal). Then i go to Cycle Anjou (a refference from the support) but Cycle doesn't fix eletrical or lectronical components. So I find on the WEB Velofix who come at my place to fix my Radcity (The service from Velofix is excellent), but after a diagnostic from the technician , it appear that i have problem with my motorised wheel. I wrote again to the support to order a new motorised wheel and to this moment I only received an automatic reply told me : "We are currently experiencing longer than normal wait times for support requests" I'm still waiting..... Ref: #44331077

Decided to buy my third Rad bike. I quickly realized that this company does not have any customer service. By removing call centre and never answering Vancouver showroom phone customers can’t communicate with anyone. I left several messages in Vancouver voice mail since no one ever picks up. Still no call or email back from company. My Rad Rover 6 screen doesn’t work and now won’t turn off. It is brand new. I can’t even use it. Worst part is I feel like I the fact that I can’t resolve issue is a huge red flag. This is a bad reflection of company. Update. Customer service answered and sending new part. Also a gift as inconvenience for the issue was sent. So in all fairness I will change to 4/5 stars. Will change if bike has no issues long term to 5 stars. Second Update: The general manager, Marcus from Vancouver Rad Mission called and was amazing. Super caring and took care of everything. So I will take review in fairness to a 5/5.

Shorted out my rad battery by accidentally touching key to charging port. Shorted out the battery. 750$ for new battery old ones could be fixed but not the new ones??? How is that an improvement . As well - after 1 year battery was not charging well either. And distance I could cover was shrinking. Front light stopped working after 1 year and told it “could be one of 10 things so bring it on in. “ Money money money. I like to fix things myself I now have an 80lb paper weight Rad bikes contacted me shortly after I left the sales room and helped bring my problem to a very satisfactory solution. I now have a working battery and am looking forward to getting my bike back on the road. Risk still remains of shorting out my battery so I will place a piece of tape over the charging port to avoid any further problems. Thank you rad bikes I appreciate the excellence service and I am glad I bought your bike.

Was told I would get my in stock order by the 7th when ordering. It’s the 15th and has yet to ship. Got an email that they gave it to FedEx. FedEx shows they received nothing but a label since the 8th. Rad now states that the initial scan takes 1-14 days. After a further search, only reference to this I found on FedEx is that a label expires in 14 days if they don’t receive the package to ship. I was misled about the initial delivery date, now I suspect I’m being misled again. Additionally, I stopped getting replies after asking to cancel my order. Update: they shipped it and, would you guess it, the bike does not work. One display doesn’t report and the other doesn’t turn on, the pedal assist also does not work. The battery that was supposed to be in ship mode was not already out of the box. If this experience appeals to you after spending over 2k, by all means give these guys your money.

Not sure why they are receiving so much backlash for there customer service. They have a live chat agent available on there website from 9-3 Monday to Friday to answer any questions or concerns immediately and it is honestly more efficient than talking to someone in person. Ordered my bike on Friday expecting it to arrive on Monday but it showed up at my front door in under 12 hours. Easy assembly, everything works great and the quality is amazing!!- Update 10/03/23 took a doozy on the rad utility bike about 2 weeks ago, accidentally pushed her a bit too hard on a turn going around 30km and sent the bike a good 5+feet into the air, thing came down harder than a brick on the concrete and was unscathed. Still looks and works brand new apart from some paint scratches. Rather surprised of the outcome. Thank you rad

Writing this review to let Rad Power Bikes know that we had a great experience test riding with Delmar on Apr 12. We got on a test bike so quickly and Delmar suggested a great route since we were unfamiliar with the area. I'm giving 4/5 stars because I was interested in the Radcity 5 step thru and there was no information at all on when they would be expected to be back in stock. No news from the representatives in store or online, and they just told me to sign up to be notified online, which I had already done. When we returned from our test ride, it was really busy and I would have liked the opportunity to talk to someone about the next steps of ordering, but just ended up going home to do it myself online. Overall it was a pleasant experience and I look forward to my bike arriving soon!

I purchased a bike on April 2 with an expected ship time of within 10 days. I received an update on April 20th stating that it is expected to be shipped within 20 days (I wrote for clarifications and it was 20 days from 4/20, not from the order date). I get that ship times are estimates, but for me more than tripling them is really pushing the reasonable margin of error. That said they've been pretty up front about the whole thing the customer service folk are doing a decent job, but I'd like to ride my bicycle. UPDATE It has arrived and was well worth the wait. FURTHER UPDATE BUYER BEWARE The battery lasted about two months past the warranty's expiry. The replacement battery comes with no warranty. I am not pleased with this company's product support.

We love our RAD City bikes and have been loyal to the brand. What we don't love is the lack of service. It is evident that bike sales have increased, and as a result, service technicians need to increase as well. RAD ownership and management need to consider this. Our repeated calls to the Vancouver office were returned about a week later. At that time we were advised that the first service appointment would be September ( 3 months) . One bike was not working at all so Alex in the Seattle office fit us in early July, although his first open appointment was September. Of course travel costs and hotel costs would be incurred. So, how can a customer purchase a Rad bike when we know service is lacking? We do not recommend RAD bikes for the above reasons.

Went in this afternoon with the intention of purchasing an e-bike for the family. The staff were very friendly and knowledgeable. After the test drive we were ready to purchase the bike with accessories and what we wanted was not in stock. We were referred to a website where we could purchase everything. I would have preferred to have been taken through the purchase by one of the sales staff in order to ensure we knew that we were buying the correct model and the accessories were compatible. Overall, it was not a deal breaker, we ordered the bike once we were home and it will arrive in a few weeks. It did strike me as a missed opportunity to give credit to the storefront and sales staff for their role in generating a sale.

I don’t know what’s going on with this company right now? Are they closed? Are they in litigation because of all the crashes and recalls? I bought a new bike from them and when assembling noticed that metal shards from the manufacturer had messed up my steering bearings. So I had to call and get new ones (for my brand new bike). Since then I’ve received the parts but been calling non stop for over a week to get assistance installing. I’ve called the showroom and the support line 50 times over the last week and nothing. So beware buying cause they might be getting sued into bankruptcy. That’s the only reason I can come up with why I can’t get through to anyone in the company. Very terrible customer service. BUYER BEWARE

Took an early ferry to Vancouver for Rad Power Bikes “garage sale” of refurbished bikes. Service Mgr Marcus welcomed me to first in line with a smile. Smiling Susan was super helpful to pick out an almost-new Rad City 5 Plus with a scratch for 20% off. Daniel checked me out with a smile. Marcus gave me a helpful tutorial on the bike and even helped me load it into my car. Aubrey the regional manager was friendly and informative around a test drive of a fat-tire Rover, and then confirmed I had made the right choice of a high-step Rad City instead of the slightly smaller step-thru. Pavel the store manager has put together a crew of smiling, helpful, knowledgeable people at the Vancouver showroom. I was impressed!

We received our Radrover 6 plus and set-up the bike according to the instructional videos. We discovered the PAS system does not work, nor the speedometer. Both are unresponsive and the bike will not turn off unless the battery is removed. I have been trying to reach anyone from customer service for almost 2 weeks now and have had ZERO response. It seems their "support" channels are lacking. It appears that many people have experienced the same mechanical issues. Come on RAD - people are spending their hard earned money on your products. It should be expected that the product(s) you ship arrive in working order or at least have customer service reply promptly. Please get back to me ASAP!!! This is ridiculous.

We visited the showroom on Sunday and it was crazy busy. I am not one to wait and despite being super busy we were acknowledged and attended to. The whole team of AUBREY, DALMAR and MARCUS looked after us as they were able to - they were great at managing multiple clients and the various questions we all had. We were encouraged to do a test ride and in fact both my husband and I tested 2 bikes. They were knowledgable, not high pressure and carefully listened to what we wanted and pointed out the variations between them. What started as an exploratory visit ended with us purchasing a bike. We can't wait for delivery later this week and will report back. Thank you to all the team members at Rad Power bikes.

Amazing amazing amazing service from Sam today, went to replace the battery plug on my mission, he was super nice and helpful and gave the entire bike a quick tune up, he adjusted the brakes, tightened the crank, inflated tires, replaced my rear light which had a loose screw, people like Sam is what makes me recommend this shop 100% the rest of staff are also super nice too but unfortunately I don't know their name, but I will ask next time, if you have an issue with your Rad don't bother with online support (bad), just go to this shop, they will help you out! Edit amazing work done on n y bike today Nov 26th 2023 from those guys today, very friendly and helpful staff, highly recommend Rad power bikes

We received our Radrover 6 plus and set up the bike according to the video. We discovered the PAS system does not work, nor the speedometer. Both are unresponsive and the bike will not turn off unless the battery is removed. I have been trying to reach anyone from customer support for days. It seems these support channels are unresponsive. It also appears many people have had this similar issue. It would be expected to come in working order. Or at least be resolved promptly. Update: Rad contacted me shortly after I posted this review to resolve this issue. I was told the recent batch of UI computers have been faulty. As soon as we received this new computer I installed it and the bike now works fine.

This review is not on the location itself but on the Rad customer service itself. I recently purchased a Rad Rover 6 plus from the online retail and received it 3 days later than advertised but that is OK, i am fine with that. BUT my shipment came with a faulty piece of electronic, causing the peddle assist system and the UI display to not work. I tried emailing them but no response, and on their website said they were fully booked out for the next 3 months. So what am I suppose to do with a faulty bike? Rad may boast to be Canada's #1 ebike retailer but their customer service does not back it up. Please do not make the same mistake I made by buying from Rad. My UI display only shows 00

Bought a bike and out of the box there is an issue with the chain making noise and not working properly on the first and last gear. Called and they said it will cost $135 for tuneup to fix. The bike hasn't even been used and they want me to pay to fix something that came broken... Sales rep was also misleading and said everything required for assembly is included in the package but that was wrong. Manual says a torque wrench, bike pump, bicycle grease are needed for assembly to ensure safety but they were not included in the package. So even though the bike was assembled it does not meet safety standards according to the manual. I felt like I was lied to in order to make a quick sale.

I received Rad5 over two weeks ago to Ontario and it has not worked since I got it out of the box and assembled it. I have phoned all their phone numbers and sent many many emails that never get looked at it appears or answered. I am currently in the process of shipping it back to Vancouver but of course, it is not accepting my order number so I can begin. It appears to me that this company seems to be failing at least their customer service sucks. I will let you know here the rest of the story after I disassemble it, place it back in its box and try to ship it for their charge of 149. I will give 2.5 stars for now although may change depending on the final outcome.

Last weekend, I went to the Vancouver location to put in an order for a Radmini 4 and was expecting to receive it sometime in August. I was assisted by Randy and was told that I was in luck. He had the exact model that I was looking for right off the assembly line in the back. Randy answered all of my questions and offered phenomenal customer service. He even helped me load my bike into my car. I went home that day with my brand new bike and man, that thing flies! My only regret is not posting this review sooner. I was having too much fun on my new bike and it’s definitely an attention grabber. Thanks a bunch for your help Randy, I’ll definitely be coming back.

This is our 3rd ebike from RAD. Quality control and support has gone down in 2023. There seems to be a heavy emphasis on online sales that has overwhelmed their support. Marcus and his team have done a great job at the Vancouver store with in-person service to fix issues I had with our new radwagon4. Turn around time was very fast. For anyone else who isn't able to get to their Vancouver showroom, I'm not sure what recourse they have. Part of the poor planning is caused by the BC ebike rebate program that caused an explosion in sales. The program should have trickled the sales window so that everyone is not buying on day 1.

Agreed to cancel my order so I could make changes and then shipped it and charged me anyways a few days later. Took days and weeks between reply's after that. Agreed to swap my order and then made me agree to pay a huge restocking fee in the shipping update. Got fed up after months of wasted time and just decided to eat the loss. Battery lasted one charge before dying. Support said I should go buy new fuses and replace them before they would try anything else. Fuse access is sloppy and I can't find pliers small enough to get the fuse out. Please, save yourself some grief and buy from some other local ebike dealer.

AVOID!!! Brand new rad rover 6+ DOA. Remote and controller 00 problem. They are selling and shipping defective bikes!!! New CEO completely cut support; so no phone support, no automated response, no ai-chat support. 11+days and waiting for just an email response. It's a shame, Rad used to be known for their 'above and beyond' support. But I guess that CEO needed a new yacht so something has to give... I've got a rebate BC riding on this so can't quit the process, currently maxing a credit card and hoping that I can get a commuter going before the end of the month. What a great experience, thanks RAD!!

I own Rad city 5 Plus and have 3800 km on it in a less then a 16 months. I really like that bike! Every time when I go there I receive excellent service - it doesn't matter who serves you. Two months ago It was Daniel who answered all my questions and gave me a new water bottle and young lady (sorry I forgot her name) who adjusted my central panel and explained to me how to do it by myself. Yesterday that was mechanic, Chris who replaced my flat tire with a new inner tube and patched my old tire in a very timely matter - 15 minutes! Thank you Chris (I hope I wrote your name correctly).

1) My bike took approximately 8 months to arrive from when I ordered it. 2) I got played phone tag for months in trying to get my recall parts for my Radwagon 4. I am still waiting for them. 3) They don't have a support hotline anymore for me to make inquiries. I have a $3000 paperweight right now. 4) Since I can't call anymore, I emailed them. They don't answer their emails, either. I don't know how to make my $3000 investment serviceable again and they are actively avoiding helping me. I need to continue to own my car while I wait so I'm losing hundreds of dollars a month to this.

Bike seems fine, but very heavy (Radrover 5). CS for 2 transactions were mediocre at best. Originally website said bike was in stock, so ordered for a bday present (5 weeks prior) and got the run around from there, receiving the bike over 2 months later. Went to order a battery this week to have 2, apparently my account couldn't be found when I looked. Took a week to hear back regarding this and just said it looked like I had ordered something, so issue is resolved... No info given (said there was) or thoughts to why I couldn't find my account info (using their site...).

I'm delighted to give the Rad Power Bike Wagon a five-star rating! This bike is absolutely amazing. The battery performance has been outstanding – I've taken it to numerous places and have never run out of battery. The versatility of the wagon has been a game-changer for me. Whether it's riding my daughter to summer school or using the wagon to carry items like groceries or picnic supplies, it has proven to be incredibly useful. If you're seeking a reliable and versatile electric bike, the Rad Power Bike Wagon is definitely worth considering!

Popped into Rad power bikes yesterday and had a great experience. I ended up buying a helmet only - waiting to buy a new power bike next month, but the staff was AMAZING. Top notch customer service. Dalmar was so welcoming when I entered the store, Susan was incredibly personal, Daniel was sooo sweet and helpful with my bike test ride, and Val was great in helping me pick out the best helmet for me! Would go back any time. Can’t wait to get my bike from there soon!!! 100% best store I’ve visited in Vancouver for bikes.

I love how you can take a test ride if any model. You should definitely have knowledge before going to the showroom though. Staff are friendly but they don’t ensure your getting the right fit/bike for yourself. They basically just want the sale or expect the bikes to sell themselves.i recommend bringing your own helmet for your test ride. If you buy keep in mind you may need a new car rack specific to e bike weight load. I recommend Thule easy fold XT platform but it’s another 1k. Buy a good lock and enjoy the rides

Bizarre 'online shopping' experience, refuse to ship parts to a destination 2 hours outside of Vancouver due to 'limitations' with the delivery network. Every single major courier delivers to our town as does, obviously, Canada Post. Never had an issue ordering from other Canadian or international bike retailers before but somehow it's beyond their capabilities. *EDIT - Perhaps you could consider using a courier company without restrictions on our location such as; FedEx, UPS, CanPar, Purolator or Loomis.

This review is not about the store itself. It is about availability of parts. Great bike, really like it. However, here's the problem - no parts! I am still waiting, after over a year, or longer, for the front fender brackets that attach the fender to the forks. See attached photo. Same old response - supply chain issues. I have to wonder how is it that they can still find the parts to assemble a bike in the first place! Best bike on the market, but good luck finding parts if anything breaks or falls off.

I went in today to take a test ride and possibly purchase a rad runner 2. Daniel helped me and I honestly cannot remember the last time I had such a great retail experience. He was super knowledgeable and went far above and beyond to find solutions for my unusual situation. We went in to the showroom an hour before close and the store was absolutely packed. Usually by that time people are on their last legs and scrambling, but Daniel was attentive and kind. Thanks for a great experience Daniel and RPB!

Worst customer service in history. Needed a simple part for my bike was willing to pay and happy to give my credit card number in first email. I was shuffled from person to person. I even sent a accurate photo. (Below ) Took 45 days to get to someone to help me, ridiculous really. Out of sheer frustration decided to get one from China. If I knew I was going to get the run around I would have ordered from China in the first place. Would have been quicker. Terrible customer service.

Took me 3 visits and 3 days session of test drive before I finally decide to buy my current RadCity 4. All staff were very helpful in answering my concerns even the most basic ones. And they let me try more than 5+ models just to make sure I’m convinced with my purchase. Free service for the first 90 days/160km (whichever comes first). It came up with bike tool kit too! Which is super nice. Cut me some errands to Canadian Tire. Great e-bike and service!

My bike broke. I reached out to support. They didn't believe me and wouldn't offer and support until I sent a video proving the video didn't work and still would not provide any support. Don't buy these bikes the Customer support is the worst in the industry. Atrocious. Glenn insulted me, doubted that my bike was broken, then sent me a link explaining what an "e-bike" was and what pedal assist is. Something I surely don't know with 3,000 km on my bike.

Shipped me a broken Rad Rover like many others that are posting here now. Still waiting for a response so I can return it and get a my money back. I can't understand how so many of these bikes are getting shipped out with the same issue, it's not like they aren't aware of it at this point. Update: They want me to pay them $150 to return this DoA bike, and I have got nothing but copy pasted responses from their support team.

Really friendly and informative showroom staff that were unfazed by the rush of ebike rebate customers. Answered questions patiently and offered to set you up on a waitlist for parts that were out of stock. Ended up ordering mine online and it arrived with a very minor defect. Took it to the store and they fixed it up within the hour. Special thanks to Aubrey, Delmar, and Sam for all their help. Great experience!

DO NOT BUY ----------I recieved a bike and it was broken on arrival, the tires were not pumped and the bike display is non functioning, looking at online threads such as Reddit. Dozens of people have the same problem, they are sending defective units and not bothering to replace the parts. Very let down after 2 hours of hard work to assemble it. They also never pickup phone or answer email. ----DO NOT BUY

The experience of buying an E-bike can be overwhelming at times. So many different options and styles. The staff here at Rad Power Bikes not only stepped up but exceeded my expectations. I was referred by a friend. And I’m so glad I took his advice. I got a great deal. Couldn’t be happier. Thank you to Rad for the awesome daily commuter. I will definitely be recommending your business to everyone I know.

I’ve had great experience dealing with the staff at this location. I would like to thank Susan, Marcus and Dalmar for helping me with my purchase. They are all very knowledgeable and courteous. I wasn’t pushed to buy anything. They gave me the proper information and answers all my questions. Of course I ended up purchasing a bike. Best Quality bike for your money. I did my research. Thanks guys.

I recently purchased two “RadExpand 5” foldable Ebikes. I love our new power bikes from Rad Vancouver. I had great customer service, Ryan is the man! I would say that the customer service I received was one of the best I have gotten in my life. If you are planning to buy a ebike this is the place to go. Friendly, knowledgeable staff, Marcus, Susan & Ryan were especially helpful! Thank you!

Bought the rad wagon 4 a few weeks ago. The front brakes failed while I was riding with my toddler. I’ve had them adjusted but they keep failing (the spring loaded arm is slipping). It’s impossible to speak with someone on the phone (there’s an automated voice that tells you to email). Emailed them five days ago but no response. Now I’m left with buyers remorse. Beware of this company!

I went there to check out some bikes and was absolutely happy with their costumer service. They helped me to pick the perfect bike for myself and I couldn’t be happier about it. After 3 months that I got my bike I had a problem with my breaks and book a service appt and for my surprise they fixed it without charging me anything. Awesome costumer service, completely worth the visit.

My brother bought a Rad and it broke down in March. After months of trying to reach customer support, we finally got some action, just yesterday. They are now claiming that his warranty was up in May so he can't claim on his warranty. #1 - Why are there so many bad reviews of (non-existent)customer service at Rad and #2 Why are so many of their bikes breaking down??? Buyer beware.

Fabulous experience from beginning to end! Delmar took care of me for my initial visit to the showroom and test rides. When I picked it up the next weekend, Susan took her time and taught me everything about my new bike. Both gave exceptional service. I am so impressed with this company! And I ADORE my new bike! Here is a pic of me bringing my baby home❤️

My service here has always been great. Everytime Ive brought my bike in, service was excellent and really fast. Much faster than most bike shops. Have dealt with Liam most times and he's super friendly and always makes the time to have a look at what the issue is and makes sure you are taken care of. Great work and I really recommend their service!

Recently picked up one of these bikes and I must say, I'm a convert. These are extremely good quality bikes with benefits you probably won't get with other companies, like a good warranty, access to a bike shop for repairs and tune-ups, and very friendly and supportive staff. Absolutely worth checking out, and you can ride before you buy

My daughter lost both set of keys on her camping trip returned with a bike. I have reached out to customer service for the last six weeks requesting replacement keys. They have not once gotten contact with me regarding this situation. They’re only interested in selling the bikes with absolutely zero customer service after the sell.

Awesome selection of e-bikes and stellar customer service! We have the Mini and the Expand. They have fat tires, so we ride them on sandy beaches and icy trails. In one year, we’ve travelled over 2000 km on our bikes. I can’t say enough good things about our experience with this company and with our RAD bikes.

Happy with my Rad Expand 5. Battery life is great. The purchase process and shipping went very smoothly. Not so impressed with the process for trying to get ahold of someone post sale to ask simple questions re small issues with my bike or after sales accessories. Wish you had a Victoria storefront. John

Rad needs to step-up their game. Staff are friendly, but the aftersales is poor. I had battery issue with the newly purchased bike, which I still do, but unfortunately I gave-up taking it to them to have a look. Poor and unorganized service and they don't have real answers to the problem. SAD BUT TRUE

My wife and I bought Rad City 3s two years ago and the service from this place has been consistently stellar. Each time I drop off for service I’m impressed at the attention to detail and customer service consideration we receive. Big thanks to Marcus, Alex, and the team for always doing right by us!

I received exceptional service from this organization. Everyone was extremely helpful and friendly. And the service department was incredible. They went above and beyond and really gave me a great deal. Extremely helpful and set me up, ready to go. I highly recommend these guys and love my bike.

It's really nice to let you have test drive their cool ebikes . We end up buying RadRover 5 for my Husband difininely come back for RodMini some day .I would like to thank those two staff in the picture who assisted us in show room and helped my husband putting the ebike in my car!! …

I bought a bike 2 years ago and was quite happy with my purchase. Recently I sent an inquiry to Support, related to a possible new purchase, and it took 21 days to receive a response. This is inexcusable. This is now a mature company, long past all the "covid" excuses. You've lost my business.

The best customer service and service team! Everytime I have come in for purchase, install, repurchase after bike was stolen and every person I have dealt with has been helpful, pleasant, knowledgeable and quick! Great place! Picked up bike today and amazing, amazing service and staff!!

Liam is a really kind and helpful man. On my bicycle, I experienced a breakpad issue. He provided me with prompt service and assisted me as I went. My bike was purchased from Rad power three months ago, and throughout that time I have found it to be excellent and comfortable to ride.

Received within 2 weeks my Rad Rover 6 plus. Easy to set-up just follow the Youtube Rad Power bike video channel. I am happy with my Rad Rover 6 plus purchase. Rad Power Bike Compagny does a customer satisfaction follow-up And just for that alone , it make a purchase dicision easy.

Great service experience. My 2019 Rad Mini 4 had over 3700 km on it before the controller and motor needed replacing so I brought it into the Vancouver service centre. They gave me a service quote within 24 hours and my bike was ready and and as good as new within two days.

Customer service is not an option here. There is no way to talk to anyone nor do they return calls. I have a Rad City 4 that has only been used 6 times and have nothing but issues Second time now that I need a new battery I am so frustrated and do not recommend Rad

We absolutely love our Rad Runners!! Living on an island, we have mainly gravel/dirt roads so the stability of these bikes is fantastic! So much fun pedalling around and then being able to use e-assist when tired. Easy to pedal even without using the power option!

Am grateful for the outstanding customer service and technical help I always receive from Liam. Professional, an ability to address problems with solutions, this is a Rad Team Associate! I could see this guy going far with Rad. I love your products and your shop!

I have had my Rad city 5 for 1 year I have had to replace the controller, wiring harness, pedal assist control , pedal assist sensor and the throttle I was charged for all the parts and then was told there is no time for service till after the middle of September

They honored my status card which I thought was awesome. Going to check out my free tune-up with the bike assembly soon. Update June 15th I took my bike in for a flat tire and loose brakes and they fixed it up within a couple hours bike again five stars

Thank you Rad Power Bikes I choose it because they have good service and I don’t worry when my bike have problems. Liam, he is very good service, nicely, he still check and recommend how to maintenance or some part have to change it Thank you very much

We ordered our RadRunner Plus bike in April. Due to border hold ups we did not receive it until end of July. However, since the beginning Randy at Rad Bikes Vancouver has always supported our experience positively, and went above and beyond

1.5 year update: having lived with the bike for a year and a half now the most important takeaway is that the mechanical disk brakes are a huge liability for the average user as they constantly require adjusting and if you don’t adjust them

I continue to be happy with the level of customer service I receive. From the purchase to service at the 150km mark to now 400+ km and climbing. The service department and Liam are fantastic. Shout out to the sales team also and Delmar.

Great selection of E-Bikes and you can test ride before purchasing. My husband is a researcher of everything we buy, and found RAD to be in the top class of E-Bikes. Great staff, have great classes (workshops). Would highly recomment

Rad power bikes Is an excellent company. Their service is top-notch, Liam is always extremely helpful, and is really nice to interact with the quality of their bikes are great, and I would gladly do business with them again.

Absolutely love my Rad bike! The value you get for your money is crazy! No need to go super expensive to get the best out of an ebike. I ride my rad bike hard and so far it has conquered harsh Canadian winters with ease!

Pedalling along the roads on my Rad Runner 2 feels safe and joyful. A local bike shop assembled it, more Rad accessories were added (tip: order fenders with the bike!), and no problems 3 months since.

The staff are super nice and helpful. I brought in a utility bike that had not been used in a while and had a couple minor issues. They kindly fixed it right there for free. Great service!

Rad has completely solved the issue now. They have just been extremely busy lately as they've been selling so many e-bikes in June. Good service and support once again. Happy customer.

NO CUSTOMER SERVICE. I purchased my bike and was incredibly excited to get it set up only to discover the front pin arrived bent and we couldn’t complete assembly. I reached out to

I have never experienced such great service as I have with Liam and all the staff at the Vancouver BC showroom. Many many thanks for all the work to get me back in my saddle.

A best bicycle and service in Vancouver. They are always here to help us whenever our bicycle had any issues. Purchased three bikes from them because of their best service.

Have been loving my Rad Runner Plus. It took me a couple visits and test rides, where your staff patiently answered all my questions before I decided on the RRP!

I hope nobody make same mistake that I did to buy bike from them. Their bike have tendency to catch on fire from regular use in sunny day.

Ordered my Rad Runner in March. Received it in 10 days, easy to assemble and have clocked 300km in just 6 weeks. Thanks Rad!

I can’t get enough of this bike! Now I’m in Japan with it and it’s been so much of a joy to ride around the countryside.

We love our RAD!! —- Edited review: After the recall of our bike because of a tire problem, it took

Pretty good experience from day one til I get my ebike. I love it so much!

Great product from a Canadian supplier. 1 year, 1000 kms and no problems.