Shoney came late at night to access the situation and sent his plumber Charlie the next day to fix a burst pipe. We had been without water for 3 days. They were both very professional and responsive. We were so lucky to find them during the Artic Freeze Debacle. We will use them in the future and highly recommend them.

So I have these guys out to my house multiple times, for a variety of things(guess that’s what happens when you buy an old house LOL) Every time they consistently do amazing work. I really feel like they care about ever job , they charge me a reasonable price, and overall Great service

The repair person that has come to my house on both occasions have done excellent work. He is very courteous and knowledgeable. I will recommend his services all the time and every time. Alex Rush was my technician. He is very friendly and patient. He knows what he is doing.

payed $ 60. for a technician to tell me that my outlet pipe on my water heater was leaking and needed to be replaced a '$ 15 part, but needed the approval of insurance co, to complete the claim , And he would be back on 4/29 , 4 days without hot water not good …

Alex Rush, my Service Technician was very professional, polite, knowledgeable & great personality! He diagnosed & repaired the issue with my clogged up garbage disposal in record time. He took out the items from under my sink & put them back when he finished!

They quoted me double what other plumbers did and the diagnosis was wrong so I paid more then needed to fix because they had to dig two holes to find the problem and I still paid less then they quoted. I feel like they owe me money. So glad I checked around

Our experience with Alex was excellent. They worked with us at the end of day on Friday afternoon/evening with our Home Warranty service request to unclog our kitchen sink so we didn’t have to wait until after the weekend .. 5+ Stars for sure!

Charles showed up and looked at my problem. He was very professional and knowledgeable. He replaced the cracked piping, cleaned the drain from kitchen sink to the main and tested for blockage. Just a wonderful guys working for a great company

Highly recommend. I had a water leak in the middle of the night and they answered my call. They are very friendly and trustworthy. The work they did had my house looking like nothing ever happened in just a few days. You can’t go wrong here!

I had them come out for my home warranty to see what a leak stain in the ceiling was from. They said they had to cut the ceiling and made sure with them that the home warranty company would pay for that if they were to do it. They said they

Angel Rodriguez from Service Squad came from KATY to my home in Dickinson for 8a and was here ON DOT. Prior to that, I had a technician from Pipe Doctor 247 LLC who came twice (one rushed visit) and did NOT fix the issue and didn’t show up

Beware of this company if you use home warranty. They will charge you a service fee of 80 bucks, come out and not do any work, leave and say they will contact the warranty company for repair authorization. Then they will want to charge you

Alex was very professional, courteous, and patient. Alex answered every concern I had, he was very presentable, cleaned his feet before entering my home very, and made sure everything was clean before he left. I will definitely use Service

I don't know to whom I spoke with just now but they were extremely rude and dismissive. Phone was answered with some kind of grunt until I said, "hello?" and then they said the name of the company. I have been calling around for estimates

BUYER BEWARE: If I could give this company a 0 rating I would! The owner Shawnee is extremely rude and disrespectful, the technicians are definitely not qualified technicians and their overall customer service is terrible! They also state

My home warranty company assigned you to come take a look at my dryer as it smelled of gas when it was being run. They checked for a leak in the line but did not resolve the problem. It was as simple as reattaching the dryer exhaust vent

I called these guys the 2nd day of the winter storm Uri for burst pipes, they said they would be at the house the next day, I didn't get a call until 2 days later on Thursday saying that they would be arriving at 8am, they didn't show up

Do not use this company! The employee who came out was real nice. However, he damaged the drain pipe that he was unclogging. Told me we had 2 clogs in the drain and one was a little more difficult to get but he got it. Couple weeks later

Alex was very nice, courteous, and wore his mask. He fixed my garbage disposal, and was very fast and efficient. I would definitely use this company again for service. Alex deserves a reward of some sort for his awesome customer service!

In January 2021, Service Square incorrectly installed a valve on our water heater, which caused a hot water leak. Due to the leak our utility bills to increase by about $180. When I called Service Square to inform, they said send in the

If I could give this company 0 stars I would. I had the absolute worst customer service experience with them. My original appointment was for Thursday from 3-5. I took the afternoon off to be home for that, only to be informed late that

Unclogged backup and only lasted 2 days even though they say the will stand behind their work, because the insurance said they would not pay for a camera inspection, they said it would cost me $350.00 and i would have tp pay $155.00 to

Alex was the best technician I’ve had from any vendor through the home warranty company. After another company worked on it for 6 weeks without fixing it, he showed up on time and diagnosed and repaired the issue immediately. This dude

Choice HW contracts companies for service calls. This contractor uses Choice to acquire customers, collect the service fee, do not fix problem, and tries to make big money by recommending replacement. HW and the majority of associated

Horrible experience. They were contracted to replace sewer line under home. They did not obtain a permit as required. Left the job without finishing. Left a large hole in the ground. Old pipes left in backyard. Told me they would have

If you have tried them you know this is a total brother in law operation. If you have not tried them you might believe the planted five star reviews. Alex is a crook sent by choice home warranty. He came out and sounded great, like he

On the follow-up appointment, different technician discovered a different part was needed. When the 3 appointment was scheduled, I received a text at 9:33 AM that technician was on their way to my home, 8.5 hours later, no call/no show

Immediately had someone come out to assess the damage when initial call was made. We had been on waiting list for 3-4 days due to winter freeze. Poor communication, however. Service Squad rep's phone kept going off while visiting the

What can I say…I live in North Texas and called Service Squad Missouri City area to help my parents (who live in Missouri City ) with a major leak they had. I called after 5. The gentleman that picked up the after hours phone found a

The worker was really nice but he was late and they didn’t call me until the end of my time window to tell me that he was behind schedule, Luckily I didn’t have anything I needed to do. I didn’t get to first call due to an accident.

The job was to fix a shower leak... Plumber shows up... Takes my shower apart.. Leaves to get the part... Never returns.. Texted me sorry couldn't find the part ... He said he would order the part and return asap to install. 3 weeks

Josh M. was my plumber. He was personable, efficient, and professional. I sincerely appreciated that he quickly made sense of the literal mess left behind by the Home Advisor person. I would highly recommend them to anyone who asks.

Technician was supposed to arrive between 2-4pm for underground plumbing repair. He showed up at 5:30, but did not call me. He had tried to call the office, but they were gone for the day. He says he called, but when I checked with

Service Squad was selected by my home warranty company to fix my broken water pipes. I called several times to schedule a plumber to come out to my home to repair the water pipes. Two days later I was finally able to talk to their

Josh did an excellent job and will always ask for him as long as he's with the company. This company, so far, has been on time and does quality work, would not have called back if they had not professional the first time.

They came in, looked at the leak, said they needed approval, and left. No additional follow-up. I eventually went to Home Depot and bought the part for $4 and put it on myself in about 5 minutes

Very professional on phone and in texts. Techinican was on time, pleasant, professional, polite and mindful of my property. He was fast and efficient. Everything was a positive experience.

The gentleman who came out was very pleasant and helpful. He explained the problem and told me what to do to maintain my system in the future. I will definitely call this company again.

I definitely recommend this company! We thought we might have a leak and they came out the same day we called! They took care of us!! So helpful, kind, and on time! Charles is awesome!

The service was great! The plumber communicated really well with everything they worked on and did a great job trying to make sure that they did everything to get the clog unclogged!

Mr. Charlie. He had great customer service, very informative and great professional service. Yes I would use Mr.charlie again. Plus I'm going to refer y'all to friends and family.

He hires people and then refuses to pay them for their work. I believe it's called wage theft. If he can't or won't pay his employees just imagine if you're one of his customers!

I needed a plumber to fix a running toilet. Alex was great! Very professional, friendly, quick and did a great job fixing my toilet. I would definitely call this company again!

Alex came out and was honest and to the point. He let us know what he needed to do and the amount of time it should take to get this done. Very professional and friendly.

Service tech was very knowledgeable and courteous. He opened the AC unit and communicated what area he needed to check to fix the problem. Excellent service experience,

Alex was extremely friendly and finished the job quickly. He explained the process so that's I could understand. I would definitely use this service again. Thanks Alex

Alex knew what he was doing, answered my questions with patience, got the job done quickly and properly. He was a joy to visit with and I would definitely call again.

Service squad found the faucet problem and replaced the faucet. I am pleased with their professionalism and honesty. I will use them again. Great job and prompt.

The sink was clogged. Turned out it was build up from Aircon condensation. Replaced existing glued pipes with pea trap so this does not happen again

Joshua was very knowledgeable. Took the time to explain the problem with my toilet. Gave valuable advice to prevent future issues. Great job