If I could leave a minus 50 stars I would. The WORST experience of my life. ZERO customer service. They billed my credit card over R9000 for a pre existing dent. Thank goodness I have a witness that inspected the car with me before I left their lot. I will NEVER use AVIS again and urge you not to either.

Check in took forever and I got billed for something I wasn’t supposed to pay. BUT Deidre helped me so swiftly and so kindly. She really cared and did her best. Deidre kept following up and kept me up to date. Her help made up for all the rest. Thank you for your great customer service Deidre xx

I wanted to extend our lease for two extra days. When i arrived the lady said they need to close our contract and open a new one. They also wanted to check the car. I went back to our hotel, brought the car and no one really checked it. They guy that helped me out was great! Overall good service

No issues with the rental. 'Compact mini manual' yielded a Toyota Aygo, which must be the smallest and weakest car I have ever driven. It could only fit one medium suitcase and one small duffel bag in the trunk. Returning the car took more time than what I'm used with from other AVIS location.

Took my phone and downloaded an app on my phone that I did not want. I told them this and they said it’s free. So I gave up the fight and let them install it. The app did not work for two weeks and then I was charged for it. When I told customer services this they did not care. Nice scam

Waited quite an hour in line to get our reserved car. Why does it take so long even when we are preferred customers and did everything online in advance? Takes so much time away from our Holiday. Inefficient service. Just 3 employees here working.

DO NOT RENT FROM AVIS ! Big mistake that costed us extra 500 rand. We got charged over a bit of grass on the floor And they said the car was excessively dirty lol which was completely untrue. I have never had this problem before ! Never again !

Super disappointed. They dont allow your Uber to collect you from inside the building. I even spoke to a rude staff member who said this is their rule. This meant carrying ALL our things a distance down to the busiest road in the city. This

The provision of vehicle and the vehicle itself were awesome! Just don’t expect to have an easy ride in getting any deposit you paid back into your account… it took me 5 international calls at international rates costing significant amounts

Overcharged my car, I was charged for valet-services that never happened (?) - second cleanings, the list is crazy. No receipts, emails nothing, just the info I got when I called to then be hung up on. Tried calling again several times and

No difficulties returning a car here (pickup was on a different branch) -- though they don't give a copy of the check in report (which details the condition that you returned the car in). You should receive an invoice (emailed to you) with

I was skeptical about renting a car from this branch due to the very poor reviews. In fairness, I would like to share my positive experience here. Everything went smoothly. The car was in very good condition, and the service was fast, very

They do try harder, and it shows. Cannot recommend them highly enough. With hindsight they take extremely long to refund the deposit, even though I brought the car back with a full tank. Come on Avis, don't spoil a otherwise good experience

I had a really positive experience at this branch. Remarco and his colleague promptly resolved an issue for me where a specific vehicle that was meant to be sent across from Cape Town airport wasn’t and they arranged for it first thing the

Absolutely appalling service, if I could give them 0 stars I would. Hired a car for 11 days to drive from Cape Town to Port Elizabeth. Have been charged an extra 11 days hire even though the car was dropped off on time, undamaged and full

Our mid-size SUV was delivered an hour after the 10am order time which reduced our trip out and I inadvertently racked up £70 in roaming charges waiting 25 minutes for them to answer the phone. Had asked reception to call the previous day

Jan 2024. Pick up was Ok. Drop off very complex. Tiny crack on black interior has been charged 2 days later. Tiny crack and hardly visible, so nobody noticed and I didn’t notice this interior crack during pick up. Communication goes very

Would never use AVIS again. When we returned the car the agent checked the car for any damages and found nothing when compared against our pre-check when we picked the car up. However, a day later I got a call and was told that while the

Will NEVER book with Avis again. When we were given our rental no one checked our vehicle - the lady who was helping us told us the previous driver had reported a dent which they were aware of and that we should ‘not be concerned as they

I rented a car from Avis on the 7th of July 2023 and returned the on the 3rd of August 2023. To date I am still waiting for Avis to release my deposit. When I contacted Avis they insisted it was my bank who must release the funds. I have

Really impressed by my experience with Avis. We were seen very quickly by a really polite young man who had all of our paperwork in order. Within a few minutes, we were driving away in our Toyota Corolla Quest automatic - a free upgrade

No dedicated counter to return your car. At least none labeled. Had to unnecessarily queue at rental desk waiting for some other clients to fill up all the paperwork to rent a car first. One desk manned, some other desks employees busy

It's ok but could be better. Staff not very friendly and look fed up. Walking in queuing up at the first desk to find out there was another desk further inside we needed to go to instead. Need signs for people not familiar to tell

Worst place to hire a car during season, too many people queuing with not enough staff on shift. Processing one person every 20 minutes (if you’re lucky). Staff walking around eating lunch while everyone waits to be helped. Unreal.

Had to wait 45 min to get the car ready, didnt get a good car with a lot of defects and we told the lady but in the end we did get a ticket because of that. Bad service, people are not nice.

Very efficient easy to find. Upgraded which went well. Would have liked a bit more instructions on car. Upgraded for GPS but found out this only works with mobile data which is not great.

I was charged for an extra day as they recorded my return time wrong by 24 hours. A few emails with customer service and I was refunded but I was lucky i was able to provide some evidence

I booked a pick at Cape Town central, 46 Strand Street for 11.00am on Thursday 7/12/2024. On arrival, there were 3 people being served in the regular queue. There were 4

Waiting period although u had an appointment. Customer service is an average..Will take forever to return your refund if you lucky to have it back. …

The car they provided us with was 3 years old and showing 2000 km the suspension was shot clutch release bearing noisy it had done at least 100000 more

They have cars and they will rent to them to you. But their pricing is a very high, their fees are are also steep, and they're not that helpful.

NEVER EVER choose Avis, unless you want your deposit STOLEN! I recently rented a car from Avis for 19 days. Upon returning the car I was

Staff were helpful and pleasant to deal with. No surprise charges, one of the better car rental businesses that I have used.

Absolutely to avoid. Surcharges that were not agreed upon. Wrong km stands and there were no documents of the car inside.

Super service, super car, good price. Deposit returned 3 days later with only 6 Euros deducted (no idea what for)

Excellent service from Jason, Lululeka and Shadley - showed real kindness in a difficult situation. Thank you!

Very easy and quick car pick-up. No surprise fees or surprise additional requirements, very seamless.

Service at its best, government can learn one or two things, you receive what you were promised!

Good friendly and hospitable staff, made the process as painless as possible.

The absolute worst experience. Staff is totally disinterested to help.