My encounter with ADIB Avenue Mall fell short of my expectations. Despite attempting to open a personal account through ADIB's app, I was unable to do so and was directed to visit the nearest branch. Hoping for improved and expedited service, I went to their branch on May 15th, armed with all the necessary documentation. However, my interaction with a staff member, whom I shall refer to as Mr. H, responsible for opening personal accounts, proved unsatisfactory. Instead of providing me with adequate answers, Mr. H requested additional documents to proceed with opening the personal account. It took me four visits to two different branches just to initiate the simple account-opening process. Furthermore, none of the "additional documents" requested by Mr. H were actually required. His unhelpful demeanor and dismissive attitude displayed a lack of professionalism, greatly contributing to an overall unpleasant experience. Mr. H was successful in making my entire encounter exceedingly disagreeable. And a Special THANK YOU to the Priority Banking Manager who took time to listen to me and help me with my account opening

Abu Dhabi Islamic Bank was established on 20 May 1997 as a Public Joint Stock Company through the Amiri Decree No. 9 of 1997. The Bank commenced commercial operations on 11 November 1998, and was formally inaugurated by Abdullah Bin Zayed Al Nahyan, UAE Minister of Information and Culture on 18 April 1999. All contracts, operations and transactions are carried out in accordance with Islamic Shari'a principles مصرف أبو ظبي الإسلامي هو بنك إماراتي تأسس في 13 محرم سنة 1418 هـ الموافق 20 مايو سنة 1997 م كشركة مساهمة عامة، وكان ذلك بناء على المرسوم الأميري رقم 9 لسنة 1997 الذي أصدره خليفة بن زايد آل نهيان رئيس الدولة. وقد بدأ المصرف بتوفير مجموعة من الخدمات والمنتجات المصرفية ذات المستوى الرفيع، كخدمات التمويل وخدمات الحسابات المصرفية المختلفة منذ 11 رجب سنة 1419 هـ الموافق 11 نوفمبر سنة 1998 م. وقد تم افتتاح المصرف رسمياً في 18 أبريل سنة 1999 م. وبلغ رأس مال المصرف المصرح به والمكتتب فيه مليار درهم إماراتي أي ما يعادل 273 مليون دولار أمريكي موزعا على 100 مليون سهم بقيمة أسمية قدرها 10 دراهم للسهم الواحد، وجميعها أسهم عادية.

VERY BAD experience every single visit since 2020. 1)The ATM machine is almost always under maintenance i.e broke. 2)The system is always having issues in the morning. Do not visit between 10AM and 11AM you will be waiting for the staff to 'restart their system' whilst wasting your time. 2)The receptionist (Mrs L.D) has an attitude and takes ages to print out simple bank statements. You will pay for black and white statements and it will take a minimum of 25-45min instead of 5-15min. 3)The staff is not professional and careless. My husband and myself had several applications lost in this branch and the application numbers never came through SMS because the employees lost our paperwork. Do not leave before receiving the SMS! The employees do the bare minimum, they seem uninterested in their work and even annoyed to serve customers which is surprising considering the very short working hours. The manager's office has a coffee shop vibe.. Passive attitude.

The successful and “Sustainable good satisfaction” would never be an easy task if there was no dedicated people giving all their best to ensure maintaining the quality in their service! All the respect and appreciation goes to Mr. Mohammed Al Harmoodi branch manager of Nad Al Shiba Avenues! In long story short, this “responsible” person turned all my anger in to trust and all the regrets of dealing with your bank in to appreciation! He solved my issue within couple of days following up with everyone in concern while I’ve been in stress for the delay for more than three months! I have no enough words to express my gratitude but definitely impressed and appreciated!! God Bless..

I had very negative experience with this branch. I visited the branch on 20 May to modify my email adress, but the "customer service" employee refused to support and ask me for the original passport. I was surprised with the request and told him that I have my Emirates ID and original credit card but he insisted that he needs the original passport and refused to consider my request,thats why I had to leave and drive gain to this branch after one week with my original passport ,but was surprised when I found out from the customer service lady that the original passport wasn't required to complete this process!

Went there yesterday the 8th of December 2022 at 11:30am to open an account. Although there were 4 customer service employees on 4 counters and 3 customers waiting, only one counter was attending to a customer. The other 3 employees were sitting behind their PC's working on them. I waited for 10 minutes inside, then stepped out and waited for another 10 minutes before I decided to leave. 5 minutes later, I received an SMS that it was my turn which was too late. I was disappointed by the way they operated the branch. Having 4 employees and a branch manager to serve only 4 customers should not take 25 minutes.

I went to ADIB Avenue Mall to simply change my registered mobile number because I have blocked my debit card by mistake of wrong pin entry. Waited for 20mins then had been attended by the guy in the counter 4. He said that the number will be change within 24 hours but today is already the fifth day and my number hasn't been change at all. I mean, how hard it is to change the mobile number if I have given my emirates ID for my personal details.

ماشاء الله على فرع ند الشبا .. avenue mall .. ماشاء الله عليهم قمة الذوق في التعامل والمهنية وغير ماشاء الله نظافة المكان ورحابة العاملين هناك وحسن استقبالهم للعملاء .. افضل موظف تعاملت معاه الاخ حمدي عبدالسلام .. الصراحه قمة في المهنيه والتعاون واهتمام بتفاصيل وراحة العميل .. خلص معاملتي خلال دقايق ماشاء الله .. موظف متميز ومنجز ومبدع في عمله ونتمنى له كل التوفيق والنجاح في عمله ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

‏طول انتظار وموظف واحد وفرع غير منظم ومتعاملين كثر وبعد انتظار ساعة ووصولا لدوري يقول لي نظام فتح الحسابات به مشكلة ولايعمل Long wait, one employee, an unorganized branch, many dealers, and after waiting an hour and arriving at my turn, the account opening system tells me there is a problem and does not work

One of the best staff I dealt with her yesterday. I had an issue in using the ATM machine and this nice lady ms. Noof Al Kaabi was very helpful to support with my matter. Extra ordinary service I hope all will follow her steps in helping customers. God bless her and her team.

This is a new branch of ADIB in Nad Al Sheba Area which is usually quiet and no too packed. The operation hours suggested by Google are not correct. This branch opens at 10 am and closes at 5 pm during weekdays similar to most bank branches in Shopping Malls here in Dubai.

My experience with Adib Nad al sheba was really helpful because of Ms faizah, She really helped me and make sure my request was made and done for me. She keep updating me whenever anything happens. I highly recommend anyone that need help to go to her. Thank you Faizah.

تلقيت خدمة رائعة من الاخ محمد الهرمودي والأخت فاطمة في مصرف أبوظبي الإسلامي في قسم الصرافة. أود أن أشكرهم على حسن تعاملهم معي ومع الجمهور وعلى أسلوبهم الراقي. أتمنى لهم كل التوفيق في حياتهم المهنية والشخصية. كل الشكر لمصرف ابوظبي فرع ند الشبا

brand new branch of abu dhabi islamic bank adib is committed to being a responsible corporate citizen and to managing its business in a way that creates value for customers shareholders employees and the communities in which it operates in …

Very bad service الموظفين مشغولين طول الوقت علي التليفون ومش مهتمين بوقت العميل المنتظر اكثر من 20 دقيقة مع العلم ان كل الموظفين متواجدين علي المكاتب ولكن لا يستقبلون عملاء للاسف اسوء فرع لبنك كبير بحجم بنك ابوظبي الاسلامي

Great place ,great service, I have checked many banks service in Dubai but this one is really great and good the guys who working here ❤️everyone talking lovely great service and showing the better way to you …

اشكر الاخت ميثاء الفلاسي على انتهاء المعامله بكل سهوله وعلى اسلوبها الراقي والابتسامه حلوه ، اول مره افتح حساب في بنك واجوف هالتعامل والابتسامه اشكر مصرف ابوظبي الاسلامي على الموظفه المجتهدة والراقيه

Not crowded, in 30 minutes done all. Pls also open ADIB branch or fix deposit machine in international city or Daragon Mart. There is nothing any ADIB bank near international city. Thank you

حقيقة احد أسوأ الفروع التي تعاملت معها. نحن في تمام الساعه ١١ صباحا ولا يوجد اي عميل امامنا و تم وضعنا في الانتظار لاكثر من ٢٠ دقيقة علما انا جميع الموظفون منشغلون بهواتفه تجربة سيئة للغاية

عدم مصداقيه الموظفين قدمت طلب فتح حساب وسيط وبعد 20 يوم اراجع السوق المالي يقولون اصلا ما وصلهم اي شيء ولا حتى ايميل من فرع ندالشبا بخصوص طلبي مع اني راجعت الموظفه واكدت انها طرشت الاوراق

Was a great experience yesterday. I had my request done in 10 minutes. Thanks to Mr. Mohammed Al Harmodi for his assistance. One of the great branches of ADIB.

الفرع مافيه وايد زحمه و الموظفين متعاونين جدا و ما يأخرونك فالمعاملات و خاصة الاخ ياسر العجماني كان حريص جدا في متابعة طلباتي وما قصر . …

bad customer service. you can see the employees chilling using mobile while customers are waiting. went to open an account seeing this and decided no to

Good location and extraordinary service from all the customers representatives staff. My only concern was to add an ADIB signage for Nad Alsheba area

Just the best ADIB branch in UAE Staff is so humble and helpful there Manager always outside between us asking if any one need support Thanks ADIB

تعاملهم غير جيد و يعقدون الامور بشكل غير طبيعي و الاسلوب و اغلب الناس ما كانوا راضين عن تعاملهم و هددوهم انه بيقدمون شكوى عليهم …

Employees make you feel like you’re asking for favours. Worst customer service ever. 1 star for the AC inside not for the bank.

I had a good experience with my transaction. Helpful staff, and Mr Mohd Harmodi was very helpful, patience and positive spirit.

Great experience and very friendly and supporting staff. Specially the BM, he is always there to help and support. Great team

غير مرنين في التعامل يتم الموافقة من خلال الهاتف وعند الزيادة يتغير الاتفاق بسبب عدم إلمامه بانظمة البنك زيارة فرع اخرى افضل

Best UAE bank by far, excellent customer service Mrs. Faiza is excellent support and help Thanks all for the great service

The worst bank experience ever ..they not work to fix the problem..they just want to create the problem so they don't work

انتظااااااااااااار وجاري الانتظار بطئ شديد في إنجاز العمل تحديث لم يتم إنجاز المعاملة الهوية غير كافيه لتحديث البيانات

تجربة رائعة مع هذا الفرع متعاونين جداً و سلسيين في التعامل ،، شكر خاص للموظف محمد الهرمودي لحسن تعاونه ⭐️⭐️⭐️⭐️⭐️

Very bad place we completed 4 months to get our card and we still did not get it but the security is nice

خدمة عملاء سيئة، ٥ كاونترات فاضية ومحد مهتم في العميل، يحتاجون الى إعادة تدريب للموظفين. المدير غير مهتم.

بصراحه فرع مرتب ومحترم وابتسامه من اول ماتدخل الفرع لين ماتطلع وكل في خدمتك من موظف للمسؤل بجد كفو كفو

احسن فرع تعاملنا معاه ما قصر محمد الهرمودي …

I very impressed of the staff and also of there hardworking the staff are ADIB Always

من أفضل الفروع اللي تعاملت معاهم،، والموظفين جدااا متعاونين وبالاخص مدير الفرع

Only one employee is customer service. Simple bank statement takes 30 minutes

Always slow and has 1 person to help u and you have to wait for long time

سبب الانتظار اكثر من نصف ساعه من اجل السحب او الايداع عن طريق صرافين

The bank transaction was very fast and some of the staff were nice✨

# free parking # easy to deposit Easy to go to reach there …

الموظفين محملينك جميلة وعادي تنتظر ساعة والفرع فاضي

فرع جميل فيه ITM خدمات مميزه بهذا الفرع ما شاءالله

Excellent service thank you so Much for being fast

excellent customer service and friendly staff

The best ADIB branch, thanks yaser al ajmani

Easily accessible and having separate entry

The most worst service I got ever

Worst place to open a card …

Best service and great location.

Worst customer service ever

You can make cash deposit

اسوء فرع علئ اطلاق

Good team …

Very nice place