I wish I read the reviews before booking with them. Bad service. The bus never showed up and we had to make a last minute decision to take a taxi instead. We could’ve missed our flight. The bus was scheduled to arrive at 5:45am. We were at the stop at 5:30 and waited until 6:15am. Couldn’t call anyone since it was outside office hours. Had no idea if they forgot to pick us up or if they were running extremely late. I complained about it by email the next day and I never received a response. Called them and the line was always busy. These people don’t know anything about customer service. If you need a service to take you to the airport, don’t risk missing your flight by using this service. I don’t recommend them to anyone.

I had booked to go the Airport on Saturday at 11.30, we had a bit of problem and i rang the bus and told him that might be late 5 minutes, he said that he would wait for use, we were grateful to him. A week later on a Friday i rang after 2.30pm there was a message that you close at 2.00pm and there was a mobile number. I rang that number and no answer. I left a message that i would like to be picked up from Airport and would they confirm that they received my message. No message. . When i arrived in Melbourne i received a phone call and it was the driver from Airport bus. I told him that im not sure where to go and he explained where to go and that he will meet me. I would like to thank the driver.

I am so grateful that I was able to arrive perfectly on time thanks to your services! I was really struggling to find a way to get to the airport so thank goodness for your awesome bus driver Roy for a stress free trip! Customer service over the phone was really professional and helpful. Will continue to choose you for my future trips :)

Normally good but depends who the driver is. The owner David has bad attitude cuz he forgot to drop me where we already discussed. Neither apologize nor rearrange but kicked me off the bus. I had to dragged my bag a long way home under 38 degrees sun. Watch this white hair old man driving.

Check reviews before booking! I regret to choose this company. We arrived on time but no one there. No answer in the company phone and no driver contact number. We had to wait but no one came. Finally got a Uber. Never seen a service bad like this

Booked 5.45am and now is 6.20am,still waiting for the bus but no one's coming. No one to contact I don't know what to do if the driver forget us. 1 hour. No one came.

Fantastic service and prices. Bus picked me up on time and got me safely to the airport in ample time to catch my flight. I'll definitely use this service again :)

I made a booking 7.15am no bus turned up and rang mobile emergency contact two times no answer, need to take taxi now, avoid this companys service.

Internet not up to date, and now more expensive and less times, only when they want. I got DiDi instead.

Excellent timely drop off at airport - with a courteous, friendly and helpful driver!

Bus was prompt and arrived right on time at airport. The driver was very courteous.

Great communication and service now dropping you to your home for an extra $5

Great shuttle bus service, that gets you to the airport, hassle free.

Excellent service. Cheap and on time pickup. Would highly recommend.

Very bad service Bus never showed up and nobody answered phone

Excellent service & at s great price

On-time service and very good price.

Very helpful staff. Good advice

good service everytime～

on time, very good.

never on time

so terrible