Edit: I left a 1 star review back in 2017 and you can see my old review below. However, I am changing my review to 5 stars all due to one staff, Guy who has been nothing but fantastic ever since he joined them. He is the most friendly and helpful postal worker I have ever met and Australia Post should use him as the standard by which all staff are trained and expected to behave. Review from 2017: Read all the other reviews below. Its sad to say but I have had the same experience. Can confirm with other reviews: 1. The staff seem to enjoy making your life hard and are not at all helpful. I think the guy was Ryan who works on Saturdays who seems to enjoy what little power he has over customers. 2. Their ID requirements vary constantly. Sometimes I don't need an ID, sometimes I do, sometimes I need to bring another letter as proof I live there.

Watch out for that middle aged lady with glasses. She bites. She has told me off several times before and yet again today when I did nothing wrong. For context, I was in the queue looking at the discount table while waiting for someone to appear. Another lady came in and went straight to the counter when that staff suddenly came out from the back. I told her I was waiting and she told me I was preoccupied and not waiting so it wasn’t my turn. I hate to say that based off all the negative reviews, that staff may have some prejudice against non Caucasian people. If she snaps at you, just know that she does it to about every younger non Caucasian person.

Terrible service, arrived to pick up a parcel and the staff realised that had given my parcel mistakenly away to someone else. They very unapologetic and said it was not their field of work to deal with and referred to customer service. Customer service took 10 days to process my report and then when they finally got back to me, told me I'd have to wait another 10 extra days. Still haven't gotten my parcel yet. Not my first bad experience with them as I often encounter bad and unfriendly service from the staff.

Don't want to be judgemental. However, the female staff were so rude that I couldn't bear it! The worst service I have ever received, not just once. Staff will yell at you as if you are not a person and reply with a mean attitude for your little confused enquiry about the services. Finally, you have to pay whatever they require you. That's so insane and humiliating!!! Don't know why they are there if they don't want to work. If I had any other choice, I wouldn't want to go there once!!!

Sad Australia Post seems not taking customer feedback very seriously. Letting your bad attitude, inflexible staffs serve the shop just like keeping your dog biting everyone who comes in. They’re hurting people. It’s unethical as the locals have no choice but keep suffering by coming to collect their parcel here! Just wish the staff who see this feedback can go and observe other post office. Thank you.

Friendly and helpful people behind the counter who are patient beyond belief - but Australia Post as a whole could save us all so much hassle by putting the OPENING HOURS on the first Google Search that comes up for this post office. It takes a lot of digging to find out when the place is open. And Australia Post has inconsistent opening hours across the country so it's impossible to guess.

The staff Emily has very bad attitude. Every time I walked into the post office I was afraid to be served by her. She treats people badly and make you feel like an idiot even if you didn't do anything wrong. If I could say I do not wish to be served by Emily every time I go there I would. Maybe she doesn't like her job but we're only there to pick up our parcels not to be given a lecture.

The staff named EMILY is unhelpful, unfriendly, patronizing and honestly incompetent. Went in to buy a parcel post, asked 3 times, but she REFUSED to let me buy it as she kept insisting that it was a letter. When I called Customer Service, he was equally confused and stunned that I was told what kind of post I could send and I wasn't allowed to post the way I wanted to.

I have never met such rude staff. It is our local post office but I try to go elsewhere as it generally seems such an effort to have to serve someone. I cannot understand why Australia Post don't offer some basic training in courtesy and customer service to these women. It almost seems that they get satisfaction out of the poor way that they treat customers.

I need to go there several times a week due to my job and it has been more than one year, I haven't had a problem with this post office. I think people works there are not as bad as other reviews said, they are fast responding and efficient. I hope people can have a better understanding about how things work before write down negative comments.

Staff seem irritated that people come in to collect their own parcels? There is no need for the sharp attitude these people have, if I engaged in the same huffing and puffing, and the patronizing that these people did, I would be fired from my job I also sent a letter here that never arrived to the recipient. 0 stars

I just collected my delivery from after hour collection today at 8:45am. My experience has been great. Young lady just asked me a photo id and another older lady behind her cracked a joke with me. Overall friendly and warm experience this morning. I guess it's all about give respect take respect …

Horrible staff that delight in Aus Post's inconsistent security policies that prevent customers from receiving their mail. I also can't believe patronizing staff that address customers as 'darl' and 'honey' still actually exist in some institutions. Switching to TNT to get my parcels delivered.

Please hire some staff who actually enjoy their job. The man in training is the only decent, helpful individual, otherwise the rest of the women are just plain rude and impatient. I work in customer service and hospitality and I would be fired in a second if I acted the way those women do.

I gave it a 1 because there was no option for a -1 Extremely rude staff! especially the middle aged lady that works here likes to patronize customers and loves to trip over the little power she has on her hands. read all the other reviews, something needs to be done here!!! its appalling

Feel bad for the bloke to be honest. He was aggressive, swearing and getting paid to do his job. He shouldn’t be in customer service industry. Feel bad for the other lady that came in. She basically stood there in shock and look at me like whats going on? I’m like ‍♂️ …

I have not had a problem with this post office, I pick up multiple parcels and have done for years. Sometimes the staff need to explain the correct ID protocol to people that are not prepared to go by the rules, the people that complain - usually fall in to this category

Why so many negative reviews??? I have used this Post Office for years. Everyone is polite and efficient. The store has great stock and items for sale. Parcels can be picked up early in the morning for people who work 9-5pm. It's a typical post office. No complaints!

Went to the post office looking for a sock monkey I had seen on clearance but they were all out of stock. A very friendly lady called around 3 post offices and found me one, and brought it to Carlton post office for me to pick up the next day! Made my day, thank you!

As a local and regular I cannot commend the team highly enough - efficient, personable, knowledgable and helpful. Unfortunately they do have to deal with customers who do not understand that the staff do not set rules or prices. Customer service works both ways.

The old lady at the counter gave the worst service and was extremely rude...she gave us condescending looks when we first came in- seemed that she had some sort of racist prejudice against us. This post needs to hire more friendly, non racist and helpful staff!

Awful customer service. A middle aged lady with glasses who works there pretty much every day is the last person that should be working in customer service. She does not know how to communicate with customers and loves denying services with no clear reasons.

Worst customer service To Be Honest.. The lady staff called Emily, that's the name I saw on her badge. Its prohibited to ask any questions from her, her Rude reply and disgusting behaviour cannot be accepted in Customer service industry. Find another Job..

Service was so bad and there's an middle age lady who was really rude to customers. She was rolling her eyes while I tried to pick up my parcel with my id photo copy. They can tell me the pick-up rules but not with a annoying face and rolling eyes.

Denied ID check with very rude manners claiming that there was insufficient documentation - their incompetence could have costed me lots of money due to delayed settlement. Another office did the ID check effortlessly with same documents.

If you need anything to do with verification of identity, do not go to this post office. Denying people service seems to give this team energy. Seriously guys, is it so hard to be helpful rather than finding reasons to ruin people's day?

Worst post office ever seen, very impolite persons, first time in Australia I have been received like this. I wish you luck when you go in that post... Maybe it was just the bad person and the others are great, I don't know...

VERY RUDE STAFF! Boycott this place unless they fire specific individuals. (just have to look at all the other reviews) Middle aged woman, is very patronizing and extremely rude. She does not deserve to have a job there.

I’d give it a 0 star if that’s an option. The middle aged lady was extremely rude and very unhelpful. Like people said previously, if you want your day ruined, make sure to check this post office out.

Not only do they NEVER leave a parcel note in our letterbox, it is impossible to pick up if you work regular hours 8-5. My package will have been there for over a week by the time I can get to it.

I must be pretty lucky, because I was able to pick up my package easily. I was asked for my Photo ID, name, and address. The operator was nice and the service was lightning fast. Keep it up!

Find them always really helpful and quick. Do everything precisely. Sometimes I don't even require my passport and my international ID is enough. They never make a big deal out of this.

Not bad service when I go at off peak hours. Easy communication and good service. I used it's service over ten years. It's quite expensive sometimes to post a parcel compared to others.

This has to be the worst post office in Australia. The middle aged lady I think her name was Emily, was so rude and unhelpful. All these bad reviews speak for themselves!

They changed the hours for the Christmas holidays. It’s not even Christmas yet. And they made it harder for anyone with a 9-5 job to even get there and collect packages.

I have found everyone pretty nice here, the staff do seem a bit standoffish but maybe people expect too much from a busy post office (wo)manned by 3 employees. Thanks

Picked up a delivery for someone else. I was asked to print the email out in officeworks. These things should be simpler rather than making it more complicated.

I like this place. I went there for parcels several times. Staffs in this post office always provide good service in high efficiency and a lot of enthusiasm!

Had collected parcels from this place twice and those staff just have difficulty treat their customer nicely! Would suggest parcel locker instead.

This is the worst post office in Melbourne. They are rude and their service is terrible. If you feel like someone ruining your day, go here

lady was so passive aggressive and seemed like she was about to scream at me. its sad that i have to collect parcels from this branch.

Visited again since last year. Services are dramatically improved. Friendly staffs and fast processing. Wil edit my review to 5 start.

I went here twice, once to pick up my package and second to drop off an Amazon package for return. Very efficient and sweet employees

Middle-aged gent behind the counter was quite nice and helpful. Was able to collect a parcel and get my Digital iD created with ease.

I avoid this post office. It is a pity that two of the women who work here seem so grumpy and unhelpful and are often rude.

Poor quality id photo service. That lady was impatient and the quality of the photo does not meet the standard at all!!!

The old mole with the glasses at the counter was possibly the rudest pig I've ever had the displeasure of dealing with.

Exerting what little authority they have to make customers' lives miserable seem to give them masochistic pleasure.

Still bizarre why the staff at the counter was aggressively defensive at me, I was there just to collect a parcel.

Always find it a surprisingly delightful experience compared to other locations. Staff are jovial and helpful.

The male staff yelling at me :“your parcel never come back understand？”why I pay this suffering service？

Worst experience ever in my life, staff are really really rude, if I can give a negative star I would.

the man staff is pretty nice, however the middle age lady yelling at my face... ruined my day

Horrible service. I have no idea how can they survive continuing their terrible services.

Extremely rude customer service. Definitely ruined your whole day with such bad attitude.

Pathetic service as always. The old lady looked miserable to be working there.

Going there made me understand why I love DocuSign. Horrible in all aspects.

Service staff are a lil grumpy but otherwise smooth collection of parcel

The staff named Emily is very rude and won't cooperate with customer

Thank you Carlton South for your time, patience and service ☺️ …

I was always assisted promptly whenever I visited the post office :)

Lovely staff. They were very kind, welcoming, friendly and helpful.

Great customer service. Easy access. The inside is a bit boxy.

Most staff great but one was rude then lost my parcel

Emily was extremely rude, very poor customer service.

The local post office for parcels and other nik-naks

Quick and easy! Service was efficient and clear.

Friendly, prompt, and efficient service …

Very low efficiency with rude explanations

bad customer service. Bad attitude staff.

Lady with glasses, so rude and unhelpful

pass by mon-fri 9am-5pm sat 10am-1:30pm

The staff was very kind and efficient.

Utterly rude and arrogant staff.

A female staff is very rude

Arrogant and racist service

Bad service, Wrong package

Worker has a bad attitude

They are very unkind

dam old woman！