In short: we were lied to about every detail of the car buying process. And we have the text messages to back it up. Saw the car I wanted on their website, called to look at it. Arrived, it was not on the lot. I explained up front that I needed the vehicle prior to a June trip, I needed the buying process to be quick, i have two young children and I didnt want to be at the dealership all day. I offered to do everything possible in advance to expedite the process. I was told we could finance, get a trafe in quote, and do all paperwork in adnce so on the day the vehicle arrived, we could drop off the trade in and drive away with our new vehicle. I put money down to hold the vehicle and was told that we would get updates every Friday until it arrived. Never once did the dealer initiate an update. We always had to check in. And then it would be," oh I was JUST going to text you." We decided to wait two weeks before reaching out, no one contacted us, so we again initiated. We did not get the vehicle prior to the trip. We were told multiple times it was in transit and would be in within days. We were told after months of waiting that there was a recall and the vehicle would not ever be available, instead we could order a vehicle, the next week we got an update that the vehicle was in. They never knew what was going on, and it was concerning. Went to purchase the vehicle, it was not ready to go. It was being washed and one hour into sitting at the desk with the kids, I was told, "oh yeah, that credit form you filled out online, you have to do a paper copy, I didn't know that." I know this wasn't his first sale since we met him in April.... so? How did he not know we had to do a paper application? More time waste duplicating steps. At this point I am annoyed because this is not the fast service I was told I would have. Our trade in, on the day I paid for the vehicle hold, they put a place holder in for the price of the trade in, sight unseen. We told the seller the price we wanted for the trade in and he said, "oh yeah, this is just to get a number on paper until we see the trade in." On the day of the vehicle purchase they came in $5,000 under and refused to budget. They guy who gave us the quote stated, "we never go higher than what the original quote was" which means that again, we were lied to and our time, months had been wasted. . The guy we were working with came back Ober and said, "sometimes we go over." We walked away. We do not do business with liars and rude sellers who do not respect us, our time or our family. We knew exactly what we wanted, we were honest and transparent the whole time. We did not get honesty or transparency from this place at any point.

From the beginning of the experience it’s was less than great. I came in for an oil change on July 7th also mentioned to the service writer that there was a check engine light on. I left the car there for the day. I finally received a call late in the afternoon saying I needed an engine. When I asked why and what’s going on Renae couldn’t give me answers. Skip to the end of this awful process with Renae. I didn’t receive a call from her the first or the second, again I have to call her. I had to leave her a message. When she calls me she says it’s ready and to return the rental. I ask how it is being paid, after some back and forth, she tells me only the ten days are covered I’ll have to call on my claim for the extension. Which I did. They said the dealership never submitted the request formally for the extension. The warranty worker does show a message sent to ask for an extension but never an actual request sent in. There told me it has to be an actual request submitted by the dealership before the rental expires, which your service writer didn’t do. And again there is no note even after her message to them that is even denied or approved. At that point when she didn’t receive a response she should’ve call me then. As I’m on the phone figuring it out with them Renae calls back, in what feels like an attempt to cover her butt, she explains she’ll talk to her service manager but they’ll cover the extra day since it late in the day when she finally calls back, after 4pm. I go in the next morning, last Thursday. She again gives me the same response and says it’s my fault for going outside of her to get in a rental when she told me to and to open that claim, when she told me to. That again they aren’t covering that extension. She even showed me her message to the warranty worker, and there wasn’t a single thing she received after that message to let her know one way or the other it was approved or even denied. So I asked her about it, and she couldn’t answer. I explain not a single person from the dealership told me to get out of the rental. She said I need to call warranty. I did. Again they told me it’s the dealership responsibility to submit it and call me. That makes sense to me. Again as I’m on the phone with them, she calls me back and says she’ll cover all the extra days. She said “It’s better to ask forgiveness than permission.” Again in what feels like an attempt to cover her butt. I finally get my vehicle back, but I am left feeling extremely misled and beaten down by your service writer, Renae.

Man wish I would have read the reviews before dropping off my truck to this dealership. Seems to be an ongoing issue that’s not getting resolved in the service department. With that being said, I dropped my 2020 ford f150 off on May 31. Was told my transmission will need some clutch packs replaced etc at 36 k miles which is crazy in itself . Jessica in the service dept. told me they only have 2 bays for trans work and had 2 vehicles ahead of me, so will take 2 to 3 weeks to get the truck fixed . I told them I would need a loaner truck which she said they didn’t have at the time. Fast forward 3 weeks of calling just to get a loner truck. on the 3 week I was told there are now 4 vehicles ahead of me. They finally sent me to enterprise to get a rental truck. I talk to Jessica the day they approved the rental over 2 weeks ago and was told it’s gonna be around 2 weeks when my truck would be ready. I called again past the 2 weeks and no one ever answers the phone in the service department. They finally got back to me 2 days later after I sent a text saying I will be sending an email to FORD MOTOR COMPANY and the GM. Jessica proceeds to tell me over text that now they have 5 vehicles ahead of me and will be the end of AUGUST before I can see my truck again. This service dept has failed the Ford Motor Company and it’s customers. For the lying and deceiving they do on a daily basis. Please heed the warnings on this service department and find another dealer. I will be sending an email to the Ford Motor Company that I’ve been a customer for over 20 years. At some Point they will need to overhaul this service department. Oh and I’m still waiting on that phone call from the GM… hopefully I will hear from someone soon

I honestly can’t think of anything great to say about Ford, every time I come to this place I feel let down as a customer. I have been having issues with this 2018 Ford EcoSport for a while now and I’m completely over it! Ford does not make great car and I thought driving a ford that’s built in America would be a great, wrong! It seems like each time I come to this location the service department is always booked in advance, EVERY TIME! That should really say something about Ford, it speaks volume! Ford honestly is a joke, and I’m embarrassed to be driving their cars. Now I have to drive a vehicle without a radio, or back up camera and have to come out of pocket to fix an APIM, I thought cars were built to last? Then previously the cars start/stop feature still continue to do the same thing it did before , when in traffic the car shuts off and you have to put the car in park, turn the car off and turn it back on to go, this is scary considering how people drive in Jacksonville when I’m stopped at a red light or stop sign, it’s embarrassing and honestly and I don’t know what to even do anymore at this point. No one at this location seems willing to go above and beyond for exceptional customer service for me and it seems like they’re money hungry. As a customer this is disappointing on so many levels! I had a positive review on here before but decided to delete it because again they seem to be money hungry and I feel taken advantage of. I feel embarrassed coming to this location now and I won’t be back ever again! And this time I’m not deleting this comment! Ford you are a disappointment big time!

The service took longer than the 3 hours quoted to me for recall work. And the oil change was way more than at other places. In addition, I was told my tire needed a patch due to a nail. The cost was more than it should have been, but I agreed since I was already there. Then, after the patch was applied and the service advisor was ready to check me out, I was told that the tire will still need to be replaced due to a 'bubble'. I asked what that was, she chuckled and asked me "you don't know what a bubble is?" I said no, and then she didn't even explain to me what it was, just that it probably happened from hitting a curb. (Another driver in my household had been the previous driver for this car.) Knowing this information ahead of time would have changed my decision to agree to the patch. The advisor took the charge off, and rightly so. This dealership is close to my house, but I will not be returning if technicians can't see imperfections in a tire that should be obvious, and definitely not if the employees laugh at me for not knowing car terms. I asked her so that I could gain additional knowledge instead of remaining ignorant and just nodding my head, and I was made to feel stupid and inferior. I suggest that the technicians double-check damaged parts before recommending service, and that the advisors take additional customer service training. But as it stands now, I would not recommend this service department.

I can’t express enough how exceptional the service was from my service representative, Rene at AutoNation Ford Orangepark. From the moment I walked in, she made me feel like her top priority, attending to every detail to ensure my complete satisfaction. Her dedication went above and beyond – it was as if I was her sole focus, despite knowing she had other customers to attend to. What truly stood out was the thoughtful provision of a loaner vehicle when my wife’s car needed repairs. This thoughtful gesture not only showcased the dealership’s commitment to customer convenience but also ensured the safety and ease of travel for my wife and kids. It was a massive relief for us, sparing us the stress and hassle of rearranging schedules and transportation. This level of service didn’t just ease the inconvenience but also allowed me to fully concentrate on my work without worrying about the logistics of transportation for my family. Rene’s professionalism and care significantly lessened the disruption in our lives during a time that could have been quite chaotic. I am genuinely grateful for Rene’s exceptional service and the dealership’s commitment to going the extra mile for their customers. This experience has undoubtedly solidified my trust and loyalty, making me a devoted advocate for AutoNation's outstanding service.

Paid with cashiers check and the transaction took forever because they are not on the ball. Very slow and inconsiderate of one’s time especially when coming in from out of state. To this day I still do not have my paperwork and when I called I was told I’d get a call back. 3 days later and that still did not happen so I called again and was told by Cindy that she hasn’t gotten to it. She has a pile of over 200 cars she is dealing with. Mind you I had bought the car 10 days prior and paid in full with cashiers check… She was super rude and could care less when I said that my temporary plate will expire and I need to get the car licensed. I said something to the salesman about it and his response was that she didn’t work for the company. He too did nothing to try to resolve the issue. And if she doesn’t work for the company, then why is she handling my transaction? Why did the operator just send me to her desk phone? She works right there in the office. They only care about the sale and not the customer and what happens once they have your check or you on the hook for the car. Out of sight, out of mind for them. So I’ll have to pay my state for the tax and registration now even though I’ve already paid them for it.

I'm so glad I brought my car to AutoNation Ford Orange Park. My Service Advisor Matthew was very helpful and patient with me going over the issues and pricing for my car. He sent me pictures on my phone, while I was in the lobby, of the visible problems with my car, since the customers don't go in the servicing work area. Let's just say I was completely shocked; this made me feel so grateful. I have never had any repair company show me what was wrong with my car by phone or in person. They just tell you what's wrong, what you need done and how much it'll cost. I didn't feel like I was being scammed or railroaded at all because I'm a female. I came here because my usual Ford Company couldn't see me until the end of the month. I couldn't wait that long so I came here instead. AutoNation was able to see me the next day. I was so ecstatic because my engine light was on. AutoNation is now my official Ford Company for service and for purchasing. Thank you AutoNation and Matthew for being there when I needed you, for being so accommodating, and having a great service department that has great quality and customer service. Thank you. Be seeing you soon!

I scheduled a test drive for this Mustang out of the blue one day just to see how it drove and if it was something I could see myself driving every day. Walt was such a big help throughout the test drive. He showed me every in and out of the car, talked about his own mustang at home, and really made the entire process enjoyable and relaxed. I ended up purchasing the vehicle a few days later and I couldn’t be happier with it. This was my very first car buying experience ever, and with Marley’s help, the financing process was a breeze. She took the time to explain everything to me, never made me feel pressured, and really made everything feel honest and transparent. The price of the vehicle was very fair and clear, and there weren’t a ton of extra fees on top of it. I was nervous buying a car on my own for the first time, but everybody here, especially Walt and Marley, made me feel welcome and trusting, and I’d recommend them to anyone looking to buy a car. 10/10 experience

I dropped my vehicle off on a Friday morning and told them I needed it back before work on Monday, and they did get it back to me timely. I used my vehicle for four days with no issues until I had to make a trip out of town on Thursday. We encountered a lot of rain, and arrived late to our destination three hours away Thursday night. I noticed something hanging from underneath the carriage of the vehicle after we arrived, and it was the skid plate coming off. When I checked it the next morning, I found the screws were missing. We were in town for one day to visit family. I called the location that had repaired my vehicle for assistance, and they could not help me. I spent a few hours driving around to find another Ford location that could sell me the screws, that were in my truck when I took it in for repairs. I bought two screws to replace the ones that were missing and I installed it myself.

Where did FORD AUTONATION come from?!!!! This company treated me like I was family! ♥️ They knew I had a need and they JUMPED ON it immediately! I came here with a MAJOR dilemma and they handled it like it was yesterday under the mat! Chris Dame, one of the finance managers sure knows his craft!!!! He’s fast and on point! Most of all he’s sincere and doesn’t waste your time! Jack T was my sales guy! This guy reminds me of Billie Bob Thornton! He has the patience of a Job! He took his time and went over everything with me and made sure I understood. The kindness from this company will be a LIFELONG RELATIONSHIP! This is the first company I’ve gone to with a car need and they didn’t rush and just put me into anything! We talked, decided with time and made the decision! Choose FORD AutoNation because they don’t have rules! They have STANDARDS AND PRINCIPALS! ✨⭐️✨⭐️✨⭐️✨⭐️✨⭐️✨

I have been rattled to no end about being in a car wreck today but Mike Shad has the best customer service in the world. J.R. is my service rep. and he took care of me as if we were blood relatives. He contacted the insurance company immediately to ensure proper handling of my claim and movement of my vehicle. The original USAA representative seemed new and had planned to have Co-Part tow & salvage my car which didn't seem to make sense. J.R. explained the services that Mike Shad Collision centered offered and their outstanding, long term relationship with USAA which allowed USAA to make a better decision in keeping my car in place for analysis and possible repairs. I don't currently know the outcome of my car situation but I do know that I'm in good hands. I highly recommend this service center for all your auto needs. Relationship and repairs with a smile. Thank you for your support.

Purchase a car on 2/23 and another on 6/23. Spent over $100k at this dealer. 2nd car had a brake wear indicator come on within 2k miles of purchase. Contacted our salesman first and made him aware. Asked how they wanted to handle it. He told me he would get back to me. Followed up... Waited a month, nothing. They don't answer emails, voicemails, or the phone. Engagedchat on the website, still waited. Finally called corporate and got a call back. Was told to bring the vehicle in and drop it off. Ask for Rob or Chris. Chris was off so they paged Rob. After a 5 minute wait, the receptionist tells me who Rob is as he walks by. He goes into the sales office, completely ignoring us. After a 15 minute wait, I left the keys, my number and walked out. Seems like the only thing they are concerned with is the sale and nothing after. There won't be a 3rd purchase there.

I took my 2018 Ford Focus in for service at AutoNation Ford on 3/17/22 and David was very professional and honest about the repairs that my car needed. He explained all work required to keep it running smoothly and kept me abreast of all of the steps along the way. He had a jovial and positive attitude and helped me save money on the repairs needed. Thanks for your service and all that you do for this organization David. I had a good experience. Regards, Joy M I visited this shop again on October 6, 2023. Matt assisted me with my car repairs, he was very knowledgeable and professional. He went the extra miles to send pictures of the repairs then followed up with a phone call. The staff were very cordial including the store manager. I recommend this dealership. They offer great service! Thanks for all that you do. Joy M.

If I could have given them 10 stars, I would. I have to rave about AutoNation, and especially Jack, who was my salesman. He has the patience of a saint, and the knowledge of years of experience. I am not an easy client. They gave me more for my trade in than another dealer I went to first. Due to a misunderstanding on my part, we had to switch cars. They worked with me and had to do double the paperwork for me, I know it was a big pain in the neck on their part, but they did it with a smile, and made sure I was happy with my purchase. They even sent me a gift card when I had to stay late one night. I drove off of that lot in my new car with a smile a mile wide. :-) I would definitely recommend AutoNation. If you head over there, talk to Jack. Tell him Chrissy from BedRock sent you :-)

I went to check out this Mustang knowing it was not the color I wanted but wanted to see how it drove. I ended up selling myself on it once I drove it. Micah was incredibly nice to work with and so was Christine in finance. I didn't feel pressured (Micah even helped me look for a different color exact optioned one in their network). The car was not overpriced and there weren't a ton of "dealer extras" included In the cost which is rare here in FL. I'm really happy with my purchase. This dealer is a legit great dealership in Florida. I checked and saw my trade-in listed at a very fair price. This shows me they aren't price gouging customers and made me feel even more confident with my purchase. 5 star experience, great staff, great cars. Definitely recommend if you're looking to buy.

I was trying to vent my windows to avoid heat building up with my window vents and my rear passenger window went down all the way and wouldn't go back up at all. Had to leave it open while working for 6 hours and then went home to block window opening with cardboard and tape on the inside at 430pm because the wind noise was hurting my ears over 35mph. Had to go to work again and it also rained before I could bring it into dealership the next day, they finally found the issue was the master switch went out and was replaced. I also needed an oil change and my radio view screen had dimmed so much, that I can hardly see it, but they couldn't find out the reason for this because all the tests showed no issues. I've only had my new Maverick for a few months and still love it.

Ranae whitehead was the most helpful and pleasant person, who have helped me and my aunt resolve our issues in such a professional manner. Ranae even went the extra mile to insure other issues in the car. Excellent and highly professional in her field. I would love to always come to that specific dealership for the perfect customer service. I would keep writing more, but who would read all my paragraphs lol. Thank you Ranae Whitehead for your help and hospitality. Your energy and character was a blessing indeed for your service and care of the customer. This experience was so worth writing about. No complaints, just greatly appreciate crossing path with someone who really care about not customers, but people in general. God bless you!!

We just bought a vehicle from AutoNation for our oldest son, and the experience was great. Gil Allen was our salesman, and he was courteous and was great to work with. Christine was the manager who closed out all the paperwork and was a pleasure to work with. The vehicle we chose was in excellent working condition, and was clean inside, giving us the impression that they really take pride in their vehicles before customers are able to view them. Their "No Pressure, No Haggling" motto made car buying from them way easier than having to negotiate pricing. We would recommend doing your own research on the vehicle you want to buy, but make AutoNation your first stop to see what they have in stock. (Thank you Gil and Christine!!!)

I had narrowed down my car search to two vehicles, and visited several dealerships that sold them. What made the difference for me was the willingness to negotiate on my trade in value and customer service. Jeff Howard was the salesman I utilized. He was thorough, knowledgeable, responsive, and personable. He really went above and beyond to make this experience smooth and enjoyable. He was very communicative, but not pushy. I was so pleased by the whole experience and will drive past other Lincoln dealerships to get my car serviced here. Buying a car should be exciting, you should feel valued as a customer and like you are getting a good deal. I felt all of these things. Highly recommend! Customer service is second to none.

This location sold me a vehicle with an active paint recall that I was never notified about. Within a few months small razor like peeling started occurring all over my car. Now my car is rusting from the issue. They also failed up update me as the new owner which is another reason I was not notified as to the issue with the paint. Edit: Thank you so much for your corporate response. We did of course call your management team in which we we referred back to the dealer infinity. The thing is infinity didn’t sell us a vehicle with an active class action lawsuit and recall that was in an active status. Seems to me a dealer with an on site paint and body shop you would have been inclined to offer assistance.

I was interested in a used car at an AutoNation dealer near Orlando. I spent 5 days communicating with them in attempts to have the car sent over to a location closer to me which was AutoNation Ford Orange Park. I was frustrated in that the job wasn't done mainly due to their lack of communication with me. So, I called AutoNation Ford Orange Park and told my story to sales rep, Taysha Diaz. She sounded confident like she knew what she was doing which brought me some relief. Low and behold, she had the other dealer send it over in 2 days (it probably would've been 1 day had it not been over a Sunday!). Taysha was great; communicated with me throughout the entire process. Thumbs up to this dealership

I always been very skeptical of the car sale industry because of past experiences, that changes now, thanks to AutoNation Ford Orange Park. They turned what is typically stressful and combative situation in to the most pleasant. I had to wait for over a year for my brand new vehicle and at no point felt that I was been treated any less than there most valued customer. Their professionalism and their understanding of the customer's concerns as well as the vehicle knowledge, was enough to put me at ease while the rest of the industry dealt with their issues. I would never buy another vehicle without checking with them first. Make sure you ask for Joshua Bessent, you won't regret it.

I brought my vehicle in for it's 100k mile maintenance and Jessica worked with me to make sure I had what I needed done. She also made sure to let me know that some things I had wanted checked out were good to last me a awhile longer and didn't allow me to waste money servicing something too soon. I appreciate the efforts made to make sure my mind was at ease concerning the safety and reliability of my vehicle. She was also extremely patient when listening to me ramble when trying to explain some of my vehicle's history, I'm obviously not in the auto industry and trying to make sure I make sense to people who are gives me (excuse the pun) motor mouth.

We had such a wonderful experience at AutoNation! Jeff H. was our sales rep and he was professional, knowledgable and straightforward. We had our 5 year olds with us-- who apparently do not enjoy shopping for trucks-- Jeff was understanding and move through the process thoroughly and swiftly. Jeff even offered for me to come back for a full detail since we were on a time crunch with the kiddos. He even called ME to schedule an appointment. Having a sales rep who actually seeks you out purely for your benefit is something to be admired. I am in love with my new F150 Tremor and will definitely do business with Jeff in the future. Thank you!!

Yes we had a great visit at the Lincoln dealership...Ginny showed us all the nice snacks available in the waiting room...Corky answered all my questions, showed me things on my car I never knew were there...he was very pleasant and helpful...It was so nice to get a clean car back...I had vacuumed my car but hadn't got the mats washed yet and they did that for me...Barbie brought us some chocolate cupcakes if we wanted one and she is the one who checked us out when my car was finished...she was very nice and friendly...we also had a nice conversation with the salesman Jack...thanks for everything Patsy and sister Brenda...

Corkey,the service manager was by far the most efficient, pleasant and professional Service rep I have dealt with in the last 30+ years of dealing with service people. That includes Lexus and Mercedes. When I came to pick up my car he was detailing my trim,tires and wheels. That kind of service is not something you expect from your service agent. I was extremely impressed. You are fortunate to have such a dedicated employee. He makes the Lincoln name shine and ensures that I will continue to purchase the Lincoln's as my need for a another vehicle arises.

I can't say enough awesome things about our car buying experience at this dealership. Everything was wonderful, fair, and fast! Most of all we had the best salesman we could've ever asked for, Chris Posey. From the moment we started the deal to the moment we signed papers he was with us each step of the way providing honest and fast assistance. Couldn't be happier with my new car and the fact that I had a great car buying experience! I have purchased many cars and this experience was by far the best! Thanks Chris and Auto Nation Team you guys ROCK!

I went in there several months back. Dropped off vehicle 7:30 am for just an oil change. I came back at 5pm and oil change was still not done yet! So I waited till 7:30 at nite till it was done. Then they ordered part for recall. No one called me for months that the parts came in. I left several messages too. Finally got ahold of someone only because they knew I was due for another oil change. Seems when it comes to making money they care but not about customer service. Doing a full detail didn't change my feelings about this place.

I just recently moved to Florida and my check engine light came on my truck, so I end up taking my vehicle to Auto Nation Ford in Orange Park. When I checked in, it didn't take long for them to tell me what the problem was. They said that they would have to order the part and It would take two days for them to fix it. However, I had to get a rental car and they made the transition from my vehicle into a rental vehicle very easy and quick. I got my vehicle back at said time. Thank you all for your honesty and prompt service. ♥️

Autonation Ford was very easy to work with. This was my second vehicle purchase from them. I approached them with an unusual purchase agreement known as a “substitution of collateral “. They were the only dealership I could find willing to do this. The salesman, Said, was very easy to work with. There was no pressure and he kept in contact throughout the 4 month process from ordering/building the vehicle to the final delivery. Once delivered, he made sure I was satisfied with the vehicle and offered to remedy any issues.

Thank you! I want to say that Barbie, we met in the Lincoln service department is amazing! We were informed well in advance of what would take place and a recall that she found. There were wonderful phone call updates. I loved her professionalism and knowledge of the products. When I picked up my vehicle, it had been cleaned, and there was a large mark on the back fender that I needed to buff out. Barbie took care of that for me! She is a wonderful asset to your business! Sincerely, Cathy Cate

Matthew Holmes is an excellent service advisor. Clearly understood the issue with my truck and advised me within 30 mins of checkin what the repair would be. Repair part was not on hand, said he would check other local dealers. Advised me in a matter of mins the part was available and if I had time to wait they could get the part and complete the repair. Would also like to thank the service tech and supply department for this timely repair. Excellent team work!! Thank you all

Went in for vehicle service. Had an excellent experience with all service members and staff. They were all very welcoming helpful and friendly. Went in as a walk in late in the day and they were still able to get my oil changed and have me on my way and my vehicle got inspected while there so I had much better piece of mind upon leaving the dealership and service center. Highly recommended they are a great dealership and service center if you are looking for a place to go

Had to call in for a new issue that I had with my Bronco Sport, expecting that I would need to wait weeks to be able to bring in for service. The service department fortunately had an immediate opening which I took. I also needed transportation due to needing parts ordered, and the team set me up with enterprise down the street immediately! Vehicle was fixed the next day and was able to go over for pickup. Dealerships always get a bad rap but these guys did great!

Amazing experience from the moment I pulled into the parking lot. The salesperson, Jack, was experienced and knowledgeable and treated me with honesty and kindness. That treatment carried through into finance phase when I had the pleasure of working with Marlena, whom also was the best I’ve ever worked with, and she put in extra work to get things just right for me on the deal. Overall, great experience and I would definitely go back and/or recommend to others.

I have purchased and serviced many vehicles with AutoNation Ford Lincoln Orange Park over the years. Always a great experience. This service visit Cassandra did an outstanding job taking care of me, keeping me updated during the repair scheduling and completion. My technician Mike Johnson went over the repair details with me and made sure I understood what was done and answered all of my questions. Definitely recommend Cassandra, Mike and the AutoNation team!

What a great dealership! Make sure to ask for Paul when you arrive. He will listen to what you are looking for and show you the best car to fit your needs. He will also work with your budget to ensure you get the best deal for the right car. Chris, the sales manager is also very helpful and will make sure your buying experience is smooth and easy. Don't waste your time with other Ford dealerships. AutoNation is definitely the right one for you!

I was in a bind. I was pulling a trailer that I could not leave behind for a day or two!!It was a minor fix. I had a cold side pipe that cracked on my 2019 6.7 diesel dually. They understand my situation and jumped on it immediately to help me get the problem resolved! Hats off to the entire team. Everyone from the counter service (Ashley) to the service manager and their mechanics! 5 stars! Keep up the great customer service!

While trying to sell my.truck online I ran across this dealership and the immediately responded with a solid offer . Transition was flawless . The lady I dealt with was Sierra Iniguez she was professional and very good at her job got me in and out within no time and paid exactly the amount on the phone. Not.saying everyone will have the same outcome as my vehicle was in great shape. So it was pretty easy to sell.

I am very impressed with the level of professionalism displayed by your staff! I would like to say that Cassandra was very thorough with her write-up and follow-up. She is an excellent Service Advisor and I look forward to working with her very soon!! I can see how this dealership does so well, starts at the top. The GM down through Management, down to the front line Service Advisors, top notch!! Thank you

Renea Whitehead is the person to see when it comes to working on fixing an issue on your vehicle. I honestly cannot get over the fact that she saved me time and money on finding the best route in your own personal vehicle. I cannot thank her enough! Professional and well cared for her customers. I will recommend anyone her way! God bless you and I hope more people come across what I haved yesterday!

Very long the process of getting a car, we spent the whole day there. I didn't mind signing as a co-signer to help my daughter to get a better rate and after many warnings to the person in charge to be careful and don't put me as a primary he didn't listen and did the opposite. When I saw the papers and noticed the mistake it was too late to go back and change it. Poor customer service.

I pulled in with my Fusion losing power. I had an appointment but barely made it there. Cassandra greeted me with a smile. Although I paid a significant amount of money for my repairs, Cassandra made my experience very pleasant. She always had a smile on her face and she called me every step of the way. I really appreciate great customer service! Thank you so much!

Everyone here was very nice and open to helping me find my first car . I had Mr.Mike . Helped me every step of the way very honest . Wanted to make sure I drove off with a car I liked . Any issues with the car after I bought it he is dealing with and helping me fix . I would come here again & definitely will be referring people here. Very professional

Took my Ford engine Motorhome to AUTONATION for service. I was happy they worked on RV’s and even happy with the service I received. Ashley is the service writer for RV’s, she did a great job and took care of it in a timely manner. Thanks to the parts being available. I’m glad to know they will service Motorhomes, I’m sure I will be back. Great job.

HORRIBLE! I bought what I thought was a FORD Certified vehicle, and come to find out it wasn't,, and thought I ordered an extended warranty, no they gave me a tire warranty, what do I need that for that is with my insurance!!! SO they will screw you if given the chance, go to Duval Ford, go To Gary Yeomans, but do NOT BUY A VEHICLE FROM HERE!

EXCELLENT SERVICE & THEY GO ABOVE AND BEYOND TO HELP ANY WAY POSSIBLE ! I BOUGHT MY TRUCK F150XLT IN 2015 And extended service warranty came in today for an oil change & they still go go above and beyond to help Nice and polite associates I do recommend this dealership if you’re looking for a new or used vehicle ! You’ll be glad you did !!!

Probably one the most pleasant experiences I've ever had at a dealership. Brian (sales) and Chris (manager) were both exceptional in communication, especially with me coming from out of state to buy a vehicle sight unseen. I can't recommend this dealership enough, and I love my purchase. Drove like a dream on my 6 hour trip home!

Matthew actually worked me in despite the fact that I had mistakenly made an appointment at another Ford dealer in town. AutoNation not only did oil change, but also took advantage of an online memorandum and repaired my side radar motion detector, washed my car, and apparently repaired a nick on my windshield. Very satisfied!

Service went above and beyond my expectations this morning. They were interested in getting the job done in a timely manner and getting me back in my vehicle so I could enjoy the rest of my weekend. Everyone was very friendly and seemed very concerned that my needs were taken care of. They even hand washed my sons car for him.

Yes we were asked by gal at front desk service to return for service Tuesday morning at 7am and she told me that she would have done same day, I received a text message from her at 11 am Jessica was amazing she said truck is ready and we picked up and all the work was done right. I will be using you in the future. James Pelky

Just bought a new 23 f150 lariat from here and we dealt with Jeff he was amazing I highly recommend going to them for your next ride Jeff was honest and knowledgeable and kind as well he is a very likable guy and I can't say enough great things about him y'all go see Jeff himself and the team there are one of a kind …

Called Jack and he was just completely honest I told him exactly what I wanted he worked with me until found a perfect fit for me. It was the very best car buying experience I ever had with a dealer or saleman I will tell you Jack went above and beyond to get my business and for that I am grateful Thank you Teresa Lutman

This dealership is always clean and has a friendly staff. The salesman Gil Allen is who we always deal with. He goes above and beyond to make his customers feel comfortable and get what they’re looking for. We have bought two vehicles from Gil Allen. Would always recommend this dealership and Gil Allen as their salesman.

Great service team. Kept me updated with my service and inspections throughout the week. Was very forward with me on what needed fixed and what was only recommended, all true. Renee was my service advisor and she was the best advisor I have ever had. She was the one keeping me updated on the service and inspections.

Overall extremely happy with warranty work on my Lincoln. I do feel you are extremely lucky to have Richard Scarborough to manage the service department for Lincoln. He keeps me informed and treats me with the utmost respect. Without him I’m scared to think where the Lincoln side of your service department would be.

Rene Whitehead has been my advisor for a while now. She goes above and beyond for me so I can assume she does that for all of her customers. That is exactly what I want. I don't want to go to a place that does the bare minimum. As long as she is there, you will have my business. Thanks for another great experience.

I ordered my Bronco in December 2021 knowing it might take awhile to arrive. I was informed about tje process every step of the way, down to tje time it arrived! The staff at Ford Nation were amazing and extremely helpful. If you are looking to buy or order a Bronco make sure you talk with Joshua! He was amazing!

I needed a/c service on my Ford. I was a little concerned about up-charges and over billing. Renae W., my service manager, put my mind at ease. Within a day everything was perfect with my Ford for a reasonable price. Amazing customer service and a great value. I will be bring my vehicle back here for everything.

Worst place ever!!!! They need me to leave my truck there for at least 5 days just to be diagnosed !!!! Who in the right might can take off from work 5 days just to get it diagnosed, after that few more for them to repair a simple error. I would rather trade the truck in and get something else than Ford.

The service @ AutoNation Orange Park was nothing short of awesome. After dealing with super poor service at the Phillips Hwy location the previous day, I will only be doing business @ Orange Park from here on out. My family and I were actually treated like valued customers from beginning to end. Thanks.

They took my RV in on short notice because their sister store did not have the facility for a 27 foot RV. The work was done on time despite having only two technicians on and the short notice. Cassandra could not have been more professional and efficient. I will bring my RV there for all my service.

I have been an Autonation customer for over 30 years and have gone to them for service of all the vehicles we own and bought from them. Always excellent customer service and quality whether for routine maintenance or repairs. We will continue to do business with them as they are a company we trust.

I brought a Focus in with transmission issues. Jessica was my advisor. She was absolutely amazing. Got my vehicle in and out in a timely manner. Great communication and customer service! Cassandra, another advisor, was also very helpful and friendly. They both went above and beyond. Thank you!

I just received one of my dream cars the Ford Mustang Mach e. I was very worried with the state of the economy how much this was going to cost me, but Gil and the rest of the sales team worked hard to get me the best deal they could. I love the car and already planning for the next one. lol

Went to autonation to sell my Mustang GT. They gave me an offer for 37500 dollars. 5000 less than other dealers in the area. If they try to out right scam people who know little about cars. Or they know little about cars themself. I do not know. Car is being sold for 47995 today

They got the job done within two days. They was really good to me and did not give me a hard time. every time I take my car in they go up and beyond to satisfy me they make sure they stay communicating and letting me know what’s going on with my car. It is greatly appreciate it.

Brian went above and beyond to make sure communication was the best. Came in on his day off to accommodate my schedule on the Sunday. Everyone at the dealership was professional with absolutely no pressure. Even once I got there. I would recommend anyone( I already have).

I really appreciate the team for their help and assistance with my car. I am so glad everything was diagnosed properly and quickly. A special thanks to Corky! He was very professional and informative. I will not be going anywhere else for service! Thank you!

Barbie and the team did a great job. A she gave me a time my truck would be ready and it was. I've taken my truck to other dealer and the service department was not as helpful and committed to making your service department the best. Great team.

Sched maintenance at FORD Autonation, Orange Park FL 11/20/2023. Outstanding advisor service from Jessica Henry. Kept me up to date the entire way. Even came in under the original estimate. She is very professional, knowledgeable and courteous.

They have treated me amazingly here since I bought my car back in June. I went in for a tire patch today and Cassandra was so nice and kind the entire experience. Also if you want to buy a car from here I recommend Gil Allen he’s the best :)

I'll be honest, I'm not a big fan of this dealership. I've seen a mechanic a couple years ago ram someone's truck into the wall out of carelessness, I've had an old advisor screw me over, etc. I just come to this location because it's close

Bought a truck online and Brian assisted me with the purchase. It was pretty seamless even though it took about a week, I didn’t mind. Brian knew my deadline and he made sure I had it to me well before. My dad’s going to love his new truck

Absolutely fantastic to work with. Had several issues with the Audi dealership in Orange Park, and Autonation Ford had us and our Lincoln sorted in no time. Corky, their service technician, was phenomenal. Can’t say enough positive things.

Hands down best buying car experience I’ve ever had. Aliya was absolutely fantastic! She did everything in her power to give me as much information over the phone to make me feel assured enough to drive 2 hours to their dealership knowing

I previously posted in regards to my salesman Charles Warren. I blamed the guy for my own lapse in judgment. To be fare Charles Warren Has helped me every step of the way..from trading my car twice to making sure Im serviced and all

Gil was very accommodating and made the process seamless. He did an excellent job. My first experience selling my car was the best. I had zero complaints. He went above and beyond in order to assist me. I'm a satisfied customer.

Let me say this! Sierra is an absolute asset to your dealership. She is valuable to you so don’t abuse her. In and out in the pouring rain she came to the car and fully explained everything. Many thanks to her for helping us!!

Oct 2023: We came in for a oil change and recall on our Fusion. Jessica was ready and made the drop off easy. Likewise when we returned at end of the day the car was clean and ready. Jessica explained everything and friendly.

Great service. They ensured I got an immediate appointment due to the issue I was having. Service Manager was very helpful and provided outstanding customer service. Everyone I dealt with was very professional and friendly!

Jessica in the service department is an absolute professional. She is attentive, kind, and meticulous. She is your star employee and I will now refuse to do buisness with anyone other than her for my future servicing needs

Overall my experience was good it took some time to actually figure out what was wrong with my car. But Cassandra was very good at communication she kept me updated almost daily which I appreciate and she was really nice.

Very satisfied with the time and attention to detail spent on my truck at AutoNation. Most people want to hurry and have their service done in record time. I want it done right and to get good feedback from the technician

I have been coming to this dealership since the first ranger. I am on my 4 th ranger. Love my truck. Love ford. The service department is awesome. Great teamwork. No one else is allowed to touch my truck but autonation

Renea was my service advisor and she did a great job in getting myvF-150 checked in for service. I asked to have it completed by 3:00PM and it was done right on time. I have always had good advice at Autonation Ford.

Always super busy so wait times are pretty crazy. I understand you're a business but trying to sell me $1200 in stuff every time I visit for an oil change is pretty annoying. The staff have always been a great help.

The dealership was able to fix the vehicle and were able to put the repairs under the insurance/warranty on the vehicle, the vehicle is working good so far the dealership service representative is kind and patient

Excellent customer service provided by Said, salesperson and Christine in the finance department. The Finance department as a whole did an amazing job working with me. Thanks to all for your help! Stephanie Ging

My service advisor were top notch, professional, knowledgeable, and extremely courteous as always. The technician provided clear, and concise advice and information about my vehicle. They should be commended.

Jeff and the entire AutoNation team was so easy to work with. It was the easiest and smoothest car buying experience I’ve ever had. I love my new 2024 Expedition Max. Thank you Jeff for making it so seamless!

Mike was honest, upfront, and chill throughout the sales process. Informative and thorough. Kanicki was more of the same, chill dude and was patient with me thru the funding process. Overall great experience.

Great experience. Needed major work done to my vehicle. The service dept was very pleasant to deal with. They listened to my issues and resolved them all in a timely manner with no hassles or disappointment

Ranae was super helpful and so kind. she got me in and rushed my vehicle into emergency service. i would highly recommend her to anyone who’s in need of a reputable and knowledgeable sales advisor.

My experience at AutoNation Ford Orange Park was great! Everyone involved in the servicing of my vehicle was very professional and courteous. I am very pleased with results. Thank you AutoNation!

Went in for a oil change. The man that helped me found a gift card in my car I thought I lost it at Christmas time. That showed his integrity. The visit was a little long but I understand.

Excellent experience purchasing from Josh, he made the whole process effortless and straightforward. Will recommend for anyone looking to purchase to visit AutoNation in Orange Park first.

We went to Auto Nation for an oil change. We didn't want to wait and the shuttle was not available the GM was kind enough to take us home. Everyone was very helpful and very efficient.

Excellent service department. I had an appointment and they were ready for me when I arrived, serviced my vehicle in a timely manner, and was out the door in no time!