We had a poor experience working with the folks here. Sent an email on a Thursday with respect to glass cutting to replace a broken piece on our outdoor garage light. Followed up with a phone call Friday afternoon and spoke with the gentleman who looks after their email account who said he saw the email and forgot to respond. Didn't have the information available and said he would get back to me Saturday. Phoned again on Sunday after not hearing back and the employee who answered the phone said they would leave a written note. Phoned again Monday afternoon and spoke with individual responsible for emails and they neither apologized or had the information requested. Poor customer service for a local hardware store servicing our community. Guess it is back to the big box for me.

Unless you know exactly what you want and exactly how you are going to do it, I wouldn't come here. Simple questions are met with annoyance and exasperation. Ask them to do anything and it is a hassle. Normally I like to support smaller run stores but in this case, I might stick with the bigger hardware stores from now on. I almost never stop to leave a review but my experience here was uncomfortable enough in the few minutes I was there that I felt that I had to.

I was blown away with the selection and reasonable prices of this neighborhood hardware store! I'm used to being dissapointed with most small hardware stores, if they even have what you need it's usually outragesly priced. Not here! The pricing is on par with any big box store even for specialty items like that one size of hole saw you need to finish a project. I'm always glad I live nearby.

Fantastic experience. I bought my BBQ from Joe. He did a fantastic job of assembling it and did so free of charge!!! I love my new Broil King Baron. They will also order in anything from online to the store for convenient pick up and return. This level of service is a throwback to a time when you had a relationship with the local hardware store not a parking spot in a big box super center.

This is exactly what you want a neighbourhood hardware store to be! During COVID, I've called to check on inventory. The service has always been super attentive and prompt, and I've been able to pickup immediately after calling. It's so great to be able to get such friendly and helpful service and support a local business. I'm so glad I no longer need to use a big box store!

Joe, the proprietor of this establishment is gracious, knowledgeable and very helpful. He will take the time to understand your needs and do his very best to help you solve your problems even if he isn't going to sell you anything. He truly understands the concept of prividimg excellent customer service and promoting customer loyalty!

Joe and all the staff are knowledgeable and friendly, and the store is incredibly well stocked. It is amazing the number of times I thought I would have to spend an hour fighting the crowds at Home Depot or Canadian Tire, and instead I found what I needed at Baby Point Hardware....saved time and WAAAAAYYYYYYY more pleasant!

Knowledgeable and helpful service, good prices. I bought a shopping trolley that needed assembly and they offered to help to build it for them right then and there for free, really appreciated that. When people came into the store I could tell the staff had a very friendly rapport with the local customers

This is a great addition to our neighbourhood. Family owned and operated, it provides wonderful hands on service. Open 7 days a week, this is what hardware stores should be. The only drawback is that because of its size it might not have what you want.

A great local hardware store. Their premium house paint delivers really good results, better than Behr, nicer than Dulux and almost as good as Benjamin Moore. Joe, the owner, is a fountain of cheer and good advice. He will order what he doesn't stock.

Fantastic hardware store with knowledgable staff. They always have just what I need and have great advice on how to accomplish the task at hand. They're also a great place to find a local handyperson if you're looking for someone for a reno.

I was amazed by the knowledgeable staff, and fantastic service. When I found out that they assembled and delivered BBQs for free, that was just the cherry on top. This is an amazing store, and I can't imagine why I'd ever go anywhere else.

While it's selection might be limited, I can't recommend Baby Point Hardware enough. The owner is very knowledgeable, and is willing to help answer any questions. The selection of barbeques is fantastic. Overall a great local shop.

An "old fashioned" hardware store in the best sense. Staff is knowledgeable, helpful and friendly. Customer service generally is top notch. Go-to hardware store in the Baby-Point / Bloor West Village / Old Mill area!

Best hardware store ever! The staff is really knowledgeable and friendly. Within minutes of entering the store you have the products you need. Excellent products, services and great selection too!

I went to the store with a paint chip to try and match my kitchen wall. They told me their new paint computer works well. I have never seen such a perfect match! Thank you …

great selection for a small store. and very helpful staff. so spend 2 hours wandering around Home Depot looking for something that might work, or just go here and ask for it.

Always very helpful, be it advice on the job i am trying to do or just helping me find what i need. Prices are more than fair and staff is friendly and helpful

what's better than a small neighbourhood hardware store? this place has friendly people, great selection for a small space, and it has a warm atmosphere.

clean well stocked and if you need it Joe has it or will get for you. Old fashioned service and you are dealing with someone that knows their products

Staff I spoke to was friendly and knowledgeable. Store is neat and tidy. Prices reasonable. A bit quaint in a good way. Very convenient.

I love this place, old school style hardware store old school service. Prompt personal and a community mom and pop shop business.

Joe is a great guy who keep prices VERY competitive and is always super ready to help you find what you need! Support this place!

Excellent customer service. Joe has everything you need and more in this beautiful family owned old fashioned hardware store.

Amazing service, great source of knowledge/ solutions for all the DIY projects I've attempted. Support your local businesses.

Pricing is competitive with stores of a much larger size. Friendly staff. I go there when I need small things for my place.

This is the best! Joe and Co are extremely helpful and can save a lot of time and trips to HD and the other big box stores.

Baby Point Hardware has helped us through many a pickle during the pandemic! Super fast, reliable, and friendly service.

Very friendly and helpful staff that know their stuff. Has a small town neighbourhood feel. Highly recommend! Justin

Staff here are always friendly and will find whatever one needs. This is a REAL hardware store! It is my favourite!

Helpful, knowledgable, and neighbourly with great variety. I wouldn't shop any where else unless I had to!

Good stock, but it's a smaller store so unless it's an obvious item such as paint, I always phone ahead.

This is my local hardware store. It is directly from the past and is the hardware store for baby point.

Quality shop run by a wonderful Italian-Canadian family. Always a pleasure to interact with owner Joe.

Love this place. He is so helpful and knowledgeable. Why go to home depot? Their prices aren't better.

Always helpful and lovely. Prices quite comparable to big box stores. Surprisingly good inventory.

A Friendly, clean, well stocked hardware store! Joe has always had what I have been looking for!

Staff are always so helpful and they have a very large selection of items. Super convenient!

A perfect and friendly neighbourhood hardware store. Paint and projects. Excellent resource.

Amazing hardware store with friendly and knowledgeable staff. It has almost everything.

Incredibly helpful, great inventory, always have what I need, both product and advice

Try their best in having what you need and being treated the way a customer deserves.

Great neighbourhood store that usually has what you need. Friendly helpful staff.

The owner Joe is very knowledgeable and always eager to help and give any advice.

Made an online purchase, did curbside pick up, very quick and friendly staff.

A great local hardware store. Joe and his team are very helpful and friendly

It's a great locally owned business with super friendly and helpful staff!

The staff are always helpful. Can't ask for more in a hardware store :)

Great prices and service! The staff is really helpful and knowledgable.

Great placer godo prices. Great costumer service. You find everything

Quick, friendly and safe! Thanks for making my purchase super easy.

Surpringly good selection for a neighborhood / non-big box store.

Everything a hardware store should be. Thanks Baby Point Hardware

Great personal service. Do not have to run up and down aisles.

Great convenient nieghbourhood hardware store for basic needs.

It's an old style hardware shop and they carry quality items.

Well stocked, much larger than appears. Excellent staff.

Excellent products with knowledgeable and friendly staff

Great staff— generally seems to always have what I need

Small hardware store. Does what it is supposed to do.

Great local owner w lots of advice, and fair prices

Superb service, local, old school in the best way.

Very helpful owner. Very personable. Great store.

A small & friendly neighborhood hardware store

Quite a professional and pleasant experience!!

Has everything you need. Very helpful staff!

Good people, very helpful and knowledgeable.

Super friendly and very helpful staff.

Amazing hardware store. So convenient.

Great store with knowledgeable owner!

Excellent, friendly, local store!

Joe always has whatever I need

Friendly, knowledgeable.

Good and quick service.

Awsome hardware store

Very good service

Very nice staff