I'm re-posting this, since my review was taken down for no particular reason! I'm a non-costumer, and I went to this bank today (8/18/2018) to cash my check, which was issued to me for Bank of America. I had spoken with the Corporate Office for Bank of America prior to my visit to this location, and have been informed that my check (which is less than 5,000$) should be cashed by any Bank of America banks near my home without any issues, and if I'm faced with any suspicious policies or if the bank refuses to cash my check, then the bank MUST call the Corporate office immediately. As I walked into the store, I was directed to 2 female workers to cash my check. They immediately stated to me that "they will not accept nor will they cash my check at their store as it is against their policies to help non-costumers". I immediately asked them to provide me a letter/form for those policies for verification purposes. Again, they refused to provide me with any form of proof for the existence of these made up policies. I informed the 2 workers to contact the corporate office and to inform the corporate office that they are refusing to cash my check. Next, both ladies began to speak to me impolitely as they were contacting the Corporate Office. Fortunately, the Corporate Office stated on the phone to both ladies and to their Manager (Victor Rivera), that they must cash my check immediately. They decided to hangup the phone on the Corporate Office, and then the 2 female workers and their manager (Victor Rivera) informed me impolitely that they are refusing to cash my check and will not be abiding the Corporate office orders. The Bank manager Victor Rivera, asked me to step-aside to speak to him privately. He mockingly spoke to me with a disrespectful demeanor, and then stated to me that I'm not a costumer, and that they will not help me nor will they answer any of my questions. I was extremely devastated by this unimaginable and disrespectful treatment that I endured from Victor Rivera and his two female workers. They refused to offer me with any other alternative options to cash my check, as I was also willing to create a bank of America checking account, but neither of them offered to help me with anything. I've filed a report against the bank manager, and I'm hoping that this manager and his two employees will be held accountable and will be faced with severe consequences for the refusal of following the Corporate Office orders and for also refusing to help or offer any alternatives to an individual with a check that is issued to Bank of America.

I sincerely believe that this is the worst bank of america in arizona. The only reason I go there is because it's a mile away. The people that work here have zero concept of customer service. They need to fire everyone and start over. I'm pretty sure it's a culture that was created due to poor management and a lack of training. Edit: I don't have social media by choice. How about you just fix the branch instead of pretending to care by telling me to go on Twitter? . . . What a silly thing to say. Or maybe staff the branch properly? Or Fix the ATM, since it hasn't been able to give cash for quite awhile now. On Monday, I made the mistake of using the ATM to deposit a check. It ate my card for no reason, and now I am waiting on a new card.

I stopped by to use the ATM machine by the front door of this location christmas eve to get my christmas cash 12-24-2019 at 10:19am and it took my card, pin number and did not give me my cash just a receipt that they took the money from my account but did not give me no cash at all. There machine should not be taking cards, pin numbers and cash from accounts if it is not going to issue you your hard earned money from the ATM. I am still waiting to get my cash back after filing a dispute with my debit card provider to get my money back from these clowns. I would avoid using this ATM machine if you really need your cash fast. If you don't mind waiting on your cash and Having to file a dispute to get it back then this is the place to go.

The reviews aren't lying! And I can't give negative stars.... So, I asked the teller if I deposited a check , if the cash would be available right away. She told me yes, so I did. Then she hands me my receipt and says it will be available in your account the next business day! The reason I asked, is bc I would have gone elsewhere had she been honest with me, but at least I wouldn't be writing another one star negative review! I've been with B of A for far too long. It's never a good or positive experience! And I keep trusting them with my money! I'm done with them! I'd rather trust my money to wells fargo!!

I had to tell Google that it was now closed on Saturdays after going there on Saturday. The Google Maps time was saying it should be open at 9 a.m. on Saturday , the time that was posted on the door said 10, but the printed sign that they put on the door was advising that they are closed now for our protection on Saturdays indefinitely. I can understand following all the rules of what needs to go on now but the hours are already 9 to 4 during the weekdays when most people including me work 9 to 6 and now to close another Branch during the only day we can go it's just very frustrating.

Came in to change the name on my account and was told I will need to make an appointment for that service. However, there was a man who works there just sitting at the front door greeting people. Why can’t he do it? The service I’ve requested takes 10 mins to complete. The reviews don’t lie here. Also, it’s time to update your CDC guidelines to match the current CDC guidelines and put your company back to work to provide a more friendly and efficient customer service.

Just left the bank after disputing a fruad charge and looked to get it resolved for the 167$ im over drafted because of that charge n occured 3 35$ overdrafts and they only refunded me 1 35$ transaction. I would highly suggest banking somewhere else where ur hard earned money is safe. This place is ridiculous its been hassle n fees left n right since i opened my account. Ill never bank here again. Closing my account as soon as my check clears.

Can I put zero star? If you're in a hurry, NOOOO, if you want an experienced teller, forget about it, clean environment, way to much to ask for. Thanks to the service I received here I will be opening an account elsewhere. Ill save you the headache and frustration AVOID "B OF A" IN GENERAL but this branch in specific. And to think a "$12 dollar an hour" teller is handling thousands of my dollars, no thank you, not any more.

Seriously the worst Bank of America I've ever stepped foot in. There's always tons of employees just standing around unable to assist the 10 people waiting in line. Don't bother talking with the manager Sandra because she has zero consideration of anyone's time. If you need anything from this bank drive to another branch unless you have 30 mins to wait in line because they only run one teller all day everyday!

The worst branch that this bank has, the staff that work there should be fired all of them, unprofessional, they never work, they take more than 40 minutes with each person and without having anything to do they make you make an appointment for you to come back, they simply don't work they are stealing the money they just got pay for talk and be on the A/C…..

By far the worst banking experience every 1 time. Always 1 teller with 3 bankers sitting in their desks atms always broken down long lines longer waits. Unfortunately this is the bank closest to where I live when I can I plan ahead and go to any surrounding one the inside is remodeled but outside is just like the service old slow and the same!

Bank is horrible !!! Like why haven’t any higher ups take action on this bank ? I’ve scheduled an appointment for 10:30 am & It’s 11:15 Still Haven’t Seen Anyone one person walking around trying to look busy while everyone else stands there clueless the worst bank on the planet bunch of people here that don’t take their job serious.

Worst customer service ever the cashiers goal is to make your life hard you can go to another bank and get the same transaction that they said they cannot do done at any other branch I have been a Bank of America business customer for 15 years and I have never seen anything this ridiculous

Every 2 weeks for the past 3 months there's something wrong . Today the computers are down, they can only take deposit no withdraws. 2 weeks ago a glitch in the system. Month ago long lines one tellers and 4 others hiding in the back. Place is getting worse every month.

Continuously disappointed by the service at this branch. Not enough staff and very long lines. Went in to exchange some pesos to dollars. After getting in line I’m told they can’t do currency exchange despite all my research stating that they could. Not enough staff!

Came in to open a new account for my husband at 3:43 pm but they didn't want to help when they close at 4 pm! Lazy customer service!!! I have been a loyal customer for years and usually love and recommend Bank of America to everyone but not anymore!

The bank wont even close my account here they told me to call their customer service number for them to do it. They supposed to have your back and have you trust them. They dont want to help with anything issues. Going somewhere else to bank.

I visited this branch yesterday as I had a scheduled appointment with April. I did not wait to be assisted! She was on time to help me with a very professional manner!!! She is awesome! I do recommend this branch very much. Thank you April!

This place is always very slow. A typical visit is a minimum of a 20 minute wait. Stood in line on Saturday because they were still getting ready for business 20 minutes after they opened. Save yourself and go ANYWHERE else!!

They've stopped having a merchant window again! Very inconvenient since I bank twice a day at the start of the month. Rarely enough tellers. The tellers are good and pleasant, but under pressure from the amount of customers.

Bank of America's policies force their employees to racially profile under the guise of protecting their account holders. Literally had to have the account holder call and demand that they cash the check as printed.

I had an emergency to wire money but could not do it till I set up a appt. the following day. What happend with servicing the customer? Bof A services are falling off just like others who want more for less service.

I swear I coming up to this location because one there always one teller but then you have five other people on the floor like really no one can’t help a customer to speed up the process people got things to

This location is the Walmart of banks... multiple windows for them to help you but only one or two tellers on at a time. If you are in a hurry do not come here, long lines everytime! I waited 35 minutes

Brain dead sevice" i need to deposit this check" well you can use the atm out side" ok thanks" no reply. They are just so helpful blunt and unhappy. Im going to wells im tired of my neighborhood bank

Just left Didn't get helped. Waited 22 minutes One teller (who was doing great) One manager (who wasn't doing anything) One dude in the back (who was doing something while eating a life savor)

Bad and unprofessional customer service. Tellers lack of common sense. I been multiple times at this location and it’s always the same, long lines and just one teller, need better management.

9 people standing in line right now with one teller. The employee was rude and told me I could apply for a job if I want to make it faster. I should have never went with Bank of America

They have horrible customer service here, they open at 9am and don’t even open the doors at 9. Then when I came in they waited 15 to start assisting customers at 9:20. It’s ridiculous.

Everything is fine with the location but Bank of America charges $35 for outgoing wire transfer and $15 for incoming wire transfer!! This is 2022 and quite surprise with such charges.

The plethora of 1 star reviews are not exaggerated. 1 person helping, 3 others standing around. Takes a long time to get anything done if they even agree to help with what you need.

Son contradictorios,hoy 16 de mayo,3:40 pm, fuí a cambiar euros y pesos mexicanos en dolares y me dijeron que no hacen ese proceso,dos meses antes sí,a lo mejor no querían hacerlo

Nice Staff with Pleasant Atmosphere, I went yesterday to this location first time, Nancy and other staff very helpful and quick . I prefer to go at this location again and again.

Kailee provided efficient, friendly, and professional customer service. Thanks for making my visit easy and productive while offering me other future solutions for my needs.

Seriously for cashing a bank of america check there is a $4 fee. What a scam! The only bank that I know that charges a fee. Definitely never opening an account here. NEVER!

I don’t understand why ALL bank of americas only have 1 teller! There will be a line out the door and still only have 1 teller! Bank of America needs to step up their game!

Worst Bank of America ever....the staff is soooooooooo slow...its sad you have to wait this long to get your money ...today I closed my account because of this issue

It would be so awesome if the bank I use regularly had cash in their ATM for once. For the past three months every time I have used this bank's ATM there is no cash

Why do we have to wait hours for one cashier, please get your staff back to work, we have work and business to go back to not to spend hours in the bank

Poor service, ten people in line and one teller and 4 workers, just sitting there waisting time , what poor service. (Customers first) 2/11/19

As usual only1 clerk assigned. Waiting in line for about 25 minutes now. Manager just goes in an out of the office without bothering to help.

I came in yesterday to open an account, Lorraine was very prompt, polite,and very informative, I will enjoy my business here, thank you all

They are thieves and should be arrested. Just wait. Wells Fargo was busted, nothing compares to this bank and their criminal activities.

It's lunch hour and only one teller!!!! Long line not very satisfied!!! Get more tellers at least to get the line down! …

Worlds worst bank. I only ever stop here to make a deposit for someone else. Every time line full of people, 1 teller. Horrible!

If I could give a no star rating i would. I can’t stand this bank. They are clueless and rude. I would never bank with B of A.

i dread going here for the crazy long lines. doesn't matter if morning, lunch or late afternoon you will always wait 30 mins

Horrible customer service, long wait times, never have more than 1 teller open, recommend BOA on 24st and baseline.

One person working in a Friday at 1pm… like out the door. No parking. Closed most other branches Inexcusable.

The process seemed a little slow to obtain a certified check. It was not crowded at 10:30 am on a Monday.

Slowest bank on planet they can't even cash a simple check without problems.only one employee works here

Arrived there at 3pm Monday 10/10/2022 and was already closed. When it was supposed to close at 5pm.

Laziest rudest employee every all ways s huge line Employees are rude and for being new it’s a dump

Bad customer service and they don't have enough money in their bank if you wanna cash your checks

Horrible customer service. If I lived near this bank I would not be a Bank of America customer

Terrible. Go to any other location . Long line , one teller . Don't do their jobs fast enough

Omg, only 2 people in front of me and still waiting for 20 minutes !! Never come back here.

More then 30 minutes wait time, only one Teller open and she is training at the same time.

Best costumer service..always helpful. Love to come to this place one my favorite place .

one teller really .guy in the back doesnt bother to help while the line is out the door

Very nice staff!!! But take for ever!!! Long lines and under staff like the fire dept

Had an appointment to setup an account. Received excellent service with no wait time.

horrible lines, one or two nice tellers; all the other staff is rude and incompetent

No customer service at all one teller waiting for 20 minutes for a simple deposit

Definitely believe the reviews on this location. Overall a bad experience. …

Normally efficient branch is overwhelmed due to BofA. Closing other branches.

Can't even get ahold of someone on the phone to see if a notary is available.

Angel was amazing! Fast, professional, friendly!!! Couldn’t ask for more

Employees are lazy unmotivated and without a single sense of urgency

There were like 20 people waiting in line and one teller on a Friday

The new manager has made improvements and the service is improving.

Why don't you have more tellers (currently only 1) on a Friday?

Asked to open account, was told no appointments for a week.

One teller 9 waiting in line while others are chatting

I guess they are not accepting or giving cash today.

No te pueden dar mas 2500 k xk el banco es muy chico

Just rude and slow. And they will steal your money.

Fastest transactions. Very helpful tellers.

Muy pequeño y Muy poco estacionamiento

Always friendly and super helpful!

Unbelievably slow and incompetent.

It was there and it gave me money.

Extremely slow avoid

Friendly and patient

Terrible and rude

NO NOTARY!!!!

Fast