I'm not happy. They all are snubs. Fiance account was questionable for fraud on his own account. He had to go through hoops to get his account unlocked. They want to set up appointments 3 weeks later. B.S. a person opens an account for availability of money. To spend it anyway they want not what the bank decides.

Done with this bank for good, they've restricted access to my own accounts for the last time. I can appreciate fraud prevention, but when you prevent me from accessing my own funds and say you can't do anything is pure BS. This company is being conducted criminally and I advise anyone involved to bail IMMEDIATELY

Worst Wells Fargo customer service wise probably in existence. The team literally sits there and listens to the phone ring until it gets annoying. They are NICE but that doesn't change the fact that they do the bare minimum when they walk through that door(: Banking with chase now, notable difference

I'm still not sure what the Walmart greeter types at the doors of every Wells Fargo actually do. I'm glad this one is here. Parking downtown at the other one is awful. Must have a lot of the Uber crowd down there. Need bike racks too. C'mon promote green energy. It's in right now.

Seriously considering moving my safe deposit box from this location. It’s extremely conveniently located but I can never access it in less than an hour due to bankers never being available. This isn’t a reflection on the staff they’re always very helpful when you can get them.

This branch is a joke. No one answers the phone, they are notorious for having the drive thru closed even in working hours (now since closed their drive up service) and there is no cohesive standard for how this branch is run. Save your time and energy and bank elsewhere

The pandemic has been a gift to businesses that have lousy service. It is the perfect cover for this location to do less for customers. "We're short staffed because of Covid" is the perfect cover for poor scheduling, unmotivated employees, and bad management.

All the Tellers are Helpful. All Businesses are experiencing a Shortage of workers, I think we Should take into Consideration that the workers have nothing to do with being short staffed. They're all trying their best. No complaints here from My Family and I.

Horrible place. Annissa or whatever that little girls name is was complaining rude. They screwed up my account... Finally found where they made a mistake because of a "glitch" in the system causing a mess of my bank account. I warn STAY AWAY FROM WELLS FARGO

The banker that I had an appointment with was late. I was unable to get all of my needed tasks completed in one visit. I am still waiting for one task that they have not completed yet. I guess I'm kind of disappointed in this particular branch.

This location needs to change the management. They need someone who know how to schedule for employees, so customers don't have to wait too long. Every time I come there, at least one or 2 customers complaint about the waiting time. Most of

Terrible experience. I went to cash a valid check and they were not able to verify it was good. They had no proof it was a bad check yet they kept possession of my drivers liscense, the check, and the money I was also depositing and called

Just moved to the neighborhood and I must say this is the worst customer service and bank set up I’ve ever experienced. The parking lot is in the back and they make you walk all the way around to the front of the building to scan a QR code

Awesome service , very quick, super friendly . I was more then happy when I was able to set up a checking account with them, within 20 mins before they close . Unlike chase who wasted over 10 mins of my time , just to tell me they stop 30

Wait times are not very good and the tellers talk way toooo much,....Say would you like this or that service...And I absolutely want minimal services with Wells Fargo ...They are very slowly to correct Thier mistakes which are many.Buyer

Very personable Wells Fargo bank right in midtown Phoenix, I feel like this is my home bank. People greet me all the time and the tellers are always nice . A few times I’ve needed a personal banker and it’s a short wait until I meet with

This place is ridiculous when it comes to customer service. Went in at 5:30 to be told that they would not take my deposit 1)because it was a "business" deposit, and it was after 5:00 pm, there is nothing on their website indicating such

Why all of you people are still banking through Liars thieves and cheaters is beyond me.. when this sorry Bank claims bankruptcy again then the bailout should be paid for by its own customers who failed to drop their accounts even after

Staff was kind but wow this is a nightmarish banking experience. Strongly recommend that you do not do business here. I literally opened my account with the maximum initial deposit of $500 and it's nowhere to be found. Ignored for hours

Horrible for Business Customers probably worst WF in the state. I work nearby so I opened a business account here. Unfortunately every time I need to do a simple transaction they need a business banker that is never available. I always

Adam there was completely unprofessional with me. And made a scene embarrassing me and making me feel un wanted as a customer. I really think someone should talk to him. He is some kind of manager behind the counter but he shouldn't be

Wells Fargo is getting worse every year, I rarely have to go into a branch to conduct business but the one time I do they have the lobby closed and they can not help me through the drive-thru. So they send me to another branch a couple

I hate coming here and I hate banking here. If it wasn't for the convenience of being located across the street from my business, I would have changed banks long ago. This has to be the slowest bank in human existence. For everything!

This has been my home branch for several years but I don't really want to use it when I need to shortly. It used to be a pleasure but as increasing disability made it more difficult it seems to have changed completely . It used to be

I called with a problem in one of accounts. They apologized and said they would fix it. When they didn't, and I called back, they said I should come in for "my peace of mind." aka. "we're not capable of helping clients over a phone."

Sonia is very nice every time I go into the branch she is my go to. She is a BIG help she answers every question I have towards my account and I feel completely and Satisfied when I leave Thank you your doing a great job. …

Don't bank here. Bankers don't know the difference between Mr./Mrs. on a check. Wow banker etiquette is not know there. If you have this you better make sure both of you are at the bank to handle business. SMH

Please allow business banking in both lines again. Waiting for one teller in the business line while she is also doing currency exchange takes forever. Friendly tellers. Need more on the business side.

Worst drive thru in town,cust service score=0. Spent15 minutes in drive thru. My money. power drunk tellers. Make things rough for this customer. Soon as able change accounts somewhere else I will.

There’s always long wait times here. At some point you’d think this multi billion dollar company would add more tellers instead two tellers and 5 employees roaming around doing absolutely nothing.

Too many problems with the drive up atms and The pandemic really affected the whole pleasurable And convienant banking experience, Sadly this use to be my favorite location.

They don't follow wells Fargo policies. They only gave me partial amount of my check instead of the full amount like any other bank does. Hate this place. Never going back

Stand-alone bank branches of the brick and mortar variety are becoming rare. This branch is, and it is populated with pleasant, helpful people. Lots of parking space too.

Very helpful and professional staff, especially Armando Chacon, very nice and knowledgeable in his job, he went beyond to get my paper work done… big thanks!!!!

Large parking lot behind the bank. Always had quick service going to a teller at this location. Very nice inside and a large location central to everything.

Everyone I've ever came into contact with at this location is wonderful. I'll always go to this location There so helpful,no matter what color you are.

This location always amazes me with their customer service. From the minute you walk in someone is right there to help you. I just love coming here.

Not very friendly very slow one of my world Very slow Training and it's not customer good customer service this is like almost the worstest bank

Very bad customer service. Very bad system to run for business. Looking for other locations or other banks if you need one to do business with.

This is the worst Wells Fargo location of all of them. If you can go across the street or find another one, it would be in your best interest.

Waited 40 mins when it wasn’t even busy for a temporary card . The employees moved so slow . Seriously hate this place and their service .

Best Wells Fargo I’ve ever been to. The tellers are so friendly and they always make conversation when you’re there. Plenty of parking.

Really welcoming team at this branch. Thanks to Tyler for all the help today and for making my experience such a pleasant one.

Worst cant get an appointment have to go through the website 19th ave branch no obe knew hiw to add someone to an account..

Very good experience. I went in to cash a check and the tellers were extremely nice and helped me out very quickly.

They still have not figured out how to provide good drive through service. Always an unreasonably long wait.

I used the ATM but did peek in the lobby and it was clean and a comfortable temperature. ATM worked well.

did not order my card, unprofessional staff, wait time is long, they don’t greet you.

800 ppl working here and all of them walking in circles.

Excellent customer service …