Monique was incredibly knowledgeable, helpful, friendly and efficient at helping me switch my mobile carrier and pick a new phone. She could answer all my questions, and she managed to help multiple customers at once, all by herself. All with a smile. She made fun what could have been a painful experience. Monique deserves a raise!

Terrible customer service experience! Employees did not acknowledge or try to assist customers. I waited 15 minutes while two employees ignored me as they fumbled around on a register and phone. Three other customers and I walked out sharing the same frustration. Ultimately I went next door to Office Max and purchased the item.

The young man behind the counter helped me. I wish I had gotten his name. He helped me get earphones for my tv. He showed me selections from his phone then he went and got the one I selected. Very good customer service, friendly and a very beautiful smile. I was in and out in minutes. Thank you young man.

Great customer service. Kind, courteous, and extremely helpful. Sometimes a little spendy, but they got good deals, too. You just have to be a good hunter. I'm not a fan of the new types of memberships, either. Those are way overpriced. Geek Squad warranties are worthwhile, though.

I just go there to check out some of the new phone. It was really nice tho, I compared the Samsung and iPhone. Their price is alimony the same. But the google phone is cheaper. Idk which one I have to buy.. end up going home. Bc I don’t know which one is best.

Great Place to buy Computers if you get as your Geek Squad Tech Austin! He is the reason why my husband and I keep coming back there. Very Knowledgeable and very important he knows his PC setups and will get you with the perfect recommendation.

Doesn't offer a veteran discount, and staff seems annoyed. Most items are overpriced and sometimes not in-stock even though the website says there are 3 or more available. Most items can be found cheaper elsewhere like BJs, Walmart, or target

Often don't have sales associates available. TV displays are underwhelming - in setup and variety. Pineville location has a much better setup. Overall, this store could use a lot of work, one of the more ragged best buys I've been to in the

Sucks service! Today we went to buy a iPhone 14, that staff told us only black is in stock, we decided to take it and the guy left to pick iPhone for us.But we stay there for 30 minutes to wait him returning,during our waiting another staff

This location had what I needed and stock. The gentleman to have stationed at the front of the store was kind and help me get what I needed quickly. This review is based on my purchase and the return of a couple of the items on the receipt.

Easily the worst Best Buy I’ve ever been to which sucks because it’s the closest one to me and it used to be one of the best. This location has no Physical Media section at all, barely anything resembling a video game section, stood in the

Worst customer service I have experienced to date,going on day 2 on waiting on my online order to be picked up they still don't have it after informing me I could pick it up in 1hr and customer service keeps saying in 30mins u will receive

Got a nice 43' in. Roku tv for an amazing price point without the salesman approach which is important to me being in sales for over 20 yrs myself. Great customer service, quick and fast. Love this location, i come here for my needs. …

This store has by far the worst customer service. I went in to get my macbook pro repaired. That turned into me just purchasing a new macbook air. When I went to purchase I was told there were none in stock, of any colors. Asked about the

As a new EdTech Startup, we needed powerful laptops to fit our company's needs and processes. Mario, not only helped me to understand the best options for our company but took time to explain to me the pros & cons of different laptops we

Such a terrible experience with customer service and checkout. Only 2 checkouts open and both had customers with extremely long process times plus a huge line up to check out. After 40 minutes of waiting in line the manager instructed an

Spend a long time here trading in a watch to get an Apple Watch with cellular. I asked the woman at the counter at least 4 times to verify this watch had cellular. She assured me it did more than once after reading the box a few times to

Wouldn’t do a return on an apple MacBook charger. Still in the box with a digital receipt. I purchased it 5 weeks ago, but I travel for work so it was outside the 14 day return policy. I called customer service online. They told me to go

Brent the manager in Rivergate has horrible customer service skills. He would not assist me with my beats. I even purchased a product warranty and he wanted me to leave and come back in 3 hours just to "maybe" have a tech "look" at them

Great customer service! I wanted to buy a TI-84+ calculator for my son - today. An associate named Will saw me in the isle and asked if I needed help. When I told him I was disappointed the price was so much more than other prices I saw

Extremely Disappointed. I purchased a 65inch TV from the Rivergate location on Wednesday 12/11/19 with deliver service. I really wanted the TV and had to wait 2days for it to be delivered on Friday...no big deal. When the tv was finally

Ordered and paid for a TV online from this location because it was supposed to be available for in-store pickup. Drove 45 minutes to get to the store location and when I pulled up my order to show the order number at the store, I found

I live close to this Best Buy and often go to other further ones. The customer service is awful, they are either rude or ignorant to what they are selling or both. If you know exactly what you need and they have it in stock (which they

Wish I could give negative stars. The store and it's management is very unprofessional and rude (manager name - Mich). The geek squad total tech membership promises free device installation but for Ring wired video cameras it suddenly

Terrible customer service from Manager. Bought a $500 robot vacuum 5 months ago along with the $120, 2 year replacement warranty. Vacuum malfunctioned so I went in to get a replacement. Manager said they were out of “in store credit”

I came in for my a case for my tablet. Unfortunately Best Buy did not have what I needed, but the man helping me was very helpful and had great customer service. His name was Will. I just want you to know.

We decided on the LG QNED 75". $2400.00 We went to Best Buy looking for a TV. Through research, we had an idea of what kind but wanted to speak to a more "knowledgeable" person.....but for the 20

This location is ALWAYS understaffed and under-stocked. I’m giving 2-stars because sometimes you can find something that you may want/need and the check out people is always friendly.

Worst company to have a credit card with, if you don’t pay off the credit card within a year they will add interest from day 1 to the credit card.they are not willing to help at all

Although the appliances were new, but had lots of damages. I think the prices could've been a little lower you know, but I'm still feeling sort of happy with what I bought

Used to love this store. Unfortunately, if you have questions or need help, you're more likely to find a diamond in the parking lot than someone in the store to help you.

Empty shelves...Total waste of a trip to Charlotte & Gastonia. How do you support retail stores with no inventory? Scary and useless. Retail is dead.

First customer service (young black guy) told me to just simply return the goods then rebuy it (instead of wasting his time doing price match).

These guys were very helpful and funny when we bought three iPhones. It took a minute, but we got our questions and concerns all taken care of.

Can't actually talk to anyone, who works at this location. Outsourcing phones calls absolutely ridiculous best buy. Do better.

Kev in the phone area mostly is a jewel. He listens, diagnoses if needed and helps all he can. How refreshing!

I was looking for a TV 65-70 inch, no one helped me, no one even said hello. Ended up buying from Target …

Best Buy is therapy place….Good assortments of electronics. Good prices considering a brick and mortar store.

Had problem with a laptop cord replacement. Brent did an excellent job getting it replaced. Highly recommend

Customer service was excellent with assisting with a screen save and finding other phone accessories.

Easy to get in and out, easy location to find, and has everything you need for home office as well.

Staff here is always friendly and helpful. I pretty much get everything I am looking for here.

Great service and great items and the prices are insanely great. Wait to go bestbuy …

The people here are very friendly and is willing to do whatever it takes to help you

We looked online for a cell phone that stated it was here and of course it wasn't.

Excellent customer service. Also very friendly and helpful team members. Thanks

Online is way better than cruising here unless you want to try something out.

The staff are friendly and the service is usually quick for me. Love it!

Wanted a chromenook. Salesman sold me a PC that I can't return

Helpful and attentive staff. Clean and stocked store.