Best Buy: The Land of Broken Dreams (and Cameras) I've been on a quest to find a Canon 90D camera, and I've been having some bad luck at Best Buy. First, I drove 136 miles to Tucson to pick up a camera that was listed as "open box," only to find that it was nowhere to be found. The employee told me that the website is sometimes incorrect, but I'm starting to think that they just don't know what they're talking about. Next, I drove to Las Vegas II to check out another open box camera. This time, the camera was actually there, but it was completely unusable. There was no battery, the cover was gone, and the lens was scratched. The employee told me that they would give me a discount, but I'm not sure if that's enough. I'm starting to think that Best Buy is the land of broken dreams. If you're looking for a working camera, I would recommend going somewhere else. Or maybe just buying a lottery ticket instead. You're more likely to win that. I drove 136 miles to Tucson for a camera that didn't exist. I feel like I should be in a country song. Or maybe a Coen Brothers movie. Or maybe a scene from "Thelma and Louise." I'm starting to think that Best Buy's open box policy is just a way to get rid of their broken cameras. They know that people are less likely to complain about a broken camera if they think they got a discount on it. I would recommend that Best Buy do a better job of inspecting open box cameras before they put them on the floor. They should also make sure that the descriptions on their website are accurate. If they do these things, I might be more likely to shop at Best Buy in the future. But probably not. I'm not sure if I would recommend Best Buy to anyone looking for a camera. I've had too many bad experiences with their open box policy. If you're looking for a working camera, I would recommend going somewhere else. Or maybe just buying a lottery ticket instead. You're more likely to win that.

So nice to be able to go into a place that has current tech in stock and people you can talk to about features and options. I've stayed with Best Buy because the prices are competitive and with their Total Tech plan I get delivery, basic installation and a warranty extension at no extra cost. Unfortunately they are significantly cutting back the features of that plan, which will probably send me to Amazon. I hate it. I've have a house full of electronics from Best Buy but they've removed my primary incentive to continue purchasing there once my current plan has expired. I would have preferred to see them raise the annual fee over the action they took. However this purchase for a Ring security camera went well. Great assistance in the store and a quick delivery/install schedule. I'm still covered under the old plan until next year.

We purchased a 65" Samsung OLED TV and a new receiver from John at Magnolia. He was very knowledgeable and was able to set up installation with the Geek Squad. First, Andrew Seamore came out and inspected our current system and advised what we needed. Next, the amazing team of Bryan and Ryan at the Geek Squad installed our new system, and also moved/installed the existing TV to another room. Bryan and Ryan were very patient and answered all our questions about the options and apps on the new TV. When I discovered the price had dropped considerably on the TV, Andrew quickly issued a credit to our account. Thanks again for this amazing team! We are enjoying the beautiful, crisp, sharp picture and the new easy-to-operate RF remote. We encourage everyone to visit this location. Start with John in Magnolia!

She’s mid because they have a small selection for Samsung. The lack of organization makes it difficult to find things. So, many employees, by so little customer service as no one tried to assist or ask if any customers in the store were finding everything all right. Then witnessed someone stealing and the security following them outside for a some basic item. Which obviously the whole team directed their attention towards that instead of helping guests . I would imagine Best Buy with more knowledgeable and helpful associates.

I ordered a 70" tv online... got the notification that my order was ready to be picked up. Drove to Best Buy, checked in for curb side pickup. A man came out and asked me to pull up in front of the store. Waited a WHILE they were busy.....two men came out and said they couldn't find my tv and would upgrade me. I parked and went inside....one of the guys, i think a mgr was really helpful and fast, beyond my expectations. Long story short, I did go home with a 70" tv at a Great price!

If I could I’d give it a 0. I hate the system they have in place to try to contact the store. They have no real way to get in contact with management or associates for that matter. There was an employee who kept giving me creepy vibes. He was mentally undressing me and kept following me around. Practically breathing my neck. I left the second my brother paid for his item. Never going into this store again. Ladies please be careful around the male associates.

Keelan and Edwardo were absolutely amazing, came in with my girlfriend and we were looking for a monitor. Keelan was wonderful while helping us, super friendly, kind, and personable. I came back a few days later and bought another of the same monitor with my grandma and Keelan helped us again, he introduced himself to my grandma and overall was just a wonderful associate who has great product knowledge and Edwardo is a great manager as well.

I did some last-minute Christmas shopping at the Best Buy on Rainbow. What a great experience it turned out to be. I was expecting that it would be hard to find any assistance. It was quite the opposite. The staff was pleasant, knowledgeable and available. Ana was my sales associate and she was excellent. She really is a credit to the team there. Plus the price of the item I wanted was more than reasonable. Thanks Best Buy!

This is the best Best Buy in Las Vegas! The staff is phenomenal and so friendly. They are very helpful and can give you some much needed tech advice and/or recommendations. This is my go to Best Buy for in-store purchases. I've bought everything from game consoles and games to TV's and movies, and even appliances! They've also done the install of front and rear facing cameras for three vehicles with no problems whatsoever.

Need more sales people. Seems like there short handed. Otherwise great place to shop and buy if you're wary of online. They do online to pickup too. Suggest buy online first. Then come in to check out products on the floor first before pickup. Then you could cancel the purchase if you don't like what you bought. No return needed. And they only charge your card at time of pick-up.

Purchased a Laptop. It came on first day ,then few days came back to it to personalize main screen wouldn't show. Made an Appointment with Geek squad PC hadn't did any new updates was new computer. Simple fix so glad happy customer As it wasn't any more in stock nor a open box...really wanted my Laptop. So happy because it was a birthday gift to self. Small yet does the Job

I stopped by hoping to buy a robot that shoots lasers out of its eyes and is capable of throwing my enemy's 3000 feet in the air. I didn't see anything like that. They must have been sold out. So I just bought a charger for my phone instead. Works great. Charged my phone in 30 minutes, and I was back to looking up robots on youtube in no time. Thanks.

I can't remember their names but the agents were so helpful and friendly. Picked up an order and realized I got the wrong one and she immediately found the one I wanted and exchanged it. The guy in the TV area helped me buy a TV for my son in Cali for him to pick up. It's hard these days finding good service so I always appreciate when I do.

This was one of my best trips into bestbuy. A salesperson immediately peeled himself from the desk and was immediately interested and inquisitive about our trip. Once we told him it was for a TV, he was all over it. He wasted no time looking for it in inventory. He made sure this trip would be much better than our last.

They were very accommodating. I took in my computer for diagnosis, no appointment, & they took it back right away & checked it out. Unfortunately, there wasn't anything they could do gorgeous me, but they were polite, fast, & made us feel they cared; even though we didn't buy anything. In all, it was a good experience.

came here looking for pokemon because i do pokemon content on youtube.. noticed they strangle the boxes to death with the security cables and damage all the boxes..not good for anyone buying for a sealed collection.. go to Barnes & Noble across the street or better yet, 888 collectibles has way better prices

They're out of stock with a lot of things a lot of empty shelves I even asked the guy is this location going out of business? He says no! But they will be if they don't start bringing in some more inventory. Too bad this one's next to my house I'll have to go to a different location for now on.

They had my standing freezer I needed for work. I did a online purchase of a standing freezer. It was priced amazingly. They had it ready for pickup in like 30 minutes. They were prompted in bring it out to the car. They were also very nice in helping load the freezer in the trunk.

Went to them to get car stereo , which they installed. The only thing is you have to make an appointment with them. I’m an satisfied customer. I recommend them if your looking for something to be installed. Great customer service as well ,the staff are friendly too .

I went in to buy a computer which I already knew which one I wanted because you had a flash sale. I got to the computer department and, as usual at this location especially, an employee saw me and didn't approach me. I finally approached

I'd been going to this Best Buy since late 90s early 2000s. Always 5 stars. This is the place where I paid my mom to get me the PS2 when it came out. I wasn't expecting her to get it but she somehow managed to get it at launch. I was 18

Went to see the geek squad about a laptop repair. After I got my turn to check in. I was directed to have a seat at the table. And they would be right with me. Well he checked in 3 more people. And helped them. Left me sitting. 25

I went in looking for a new TV, I was definitely going to leave with one just unsure which one was going to work best for me. After trying to find someone to help me and being told by multiple employees that acted like I was an

Cole P. in the electronics section restored my faith in Best Buy. He helped me find the perfect Windows all-in-one computer and showed me a few helpful tips. I’ll definitely be coming back to this location. Thanks, Cole!

Great Best buy location with a lot of things on display. I got to try remarkable 2 tablet as well, the pickup was fast and hassle free. Their toilet was out of order, but don't know if that's the case all the time.

Customer service in this bestbuy was more like a 5 star, very helpful and knowledgeable but I have to take one star off due to dealing with best buy over the phone in regards to a previous purchase

Our sales person Donovan is the Best...he spent so much time with us....showed us everything twice.....answered all our questions. Donovan is a real asset to this store. We bought the refrigerator

Great product selection and responsive customer service without being bothersome, laggy, or unresponsive. Definitely one of the better best buys. They have hired some good people.

The staff name Reye here doesn't care about customers service...and they are lack of knowledge on their products. He is racist and profiling. I will report it to Corporate

I had a remote car starter installed. Terry W. was so helpful explaining how to operate it and the plusses and minuses of the unit I purchased. Excellent customer service.

I purchased AUS BC to headphone Jack adapter here, Although my device is an android it still works with this Apple plug in. The sound quality is not the best. It was $10.

Antonio helped me today, he was knowledgeable about the products and was more than accommodating to make sure my needs were met. Thanks Antonio!

Poor customer service never called back to actually talk to me. Don't think I want to shop there again after twenty minutes with no help.

My experience was of the highest quality, excellent help with my PC and with what I want to buy, I would rate him above a 10.

While I was there someone robbed the store and almost knocked me down. However the customer service offered to me was great

Great help on black Friday. Happy with my TV , a little hard to pick up on front of the store but staff was super helpful.

Thank you best buy for giving me a chance to get one. Y'all will always be my number one. Awesome staff, polite and cool.

A bunch of hi-tech goodies everywhere, love it, I got my playstation5 there and many other things over the years

Ordered online for in store pick up. In and out in about 10 min. Friendly, helpful staff. Great transaction.

It's was alright. Just didn't like that they were selling tv. From almost 3 to 4 years ago on black Friday.

My buddy needed Nose Headphones ! Wow expensive! Why are the new Roku TV $100 more then the TCL? …

Great deal on my TV, 48" LG OLED for $650! The young lady who brought it up front was very kind.

Nice and spacious Best Buy, but the item that I looked for was out of stock

Clean and good customer service. I really enjoyed my trip to this Best Buy.

Place is awesome. The staff is amazing. Always in and out with no issues.

Love the service. They know their stuff. Bought all my electronics here.

Nice employees. All helpful. I appreciate d seeing security at entrance

Nice and clean store. Lots of help and easy pick up and curb side.

Love this store, it has all the electronics you can dream of.

Excellent Service, Product, and Prices!