Well I'm not a computer-savvy kind of guy and I don't know what I'm doing when I go to book a ticket on the internet so I've used Big Ben travel before and they've always got me a good deal plus I showed them the ticket that I like to get that I found on the internet and they get it for me and everything for the same price.

Peter was exceptional in helping us book our flights, hotel, and Disneyland tickets. He helped us even after he was off his shift which we truly appreciated since we were planning our trip only one week prior. I definitely recommend Big Ben Travel for their above and beyond service. Thank you so much!

I've been using Big Ben Travel to book every international fight for over 20 years. Today, Tiffany found options and perfect solutions for my upcoming trip to Asia that are exactly what I'm looking for -- exceptional customer service that I've appreciated in booking flights with Peter for decades.

These 5 stars are for Destiny, who has provided me and my family with absolutely stellar service booking a multi-destination trip in the last minute. She is proactive, thoughtful, talented and a complete joy to speak to. Thank you for your hard work!

If there is a zero for ratings I will definitely give them zero! I visit this location May 17, 2023 to book a flight for my sister. There's a chinese lady or taiwanese (whatever she is) sitting in front talking to someone in phone in their

I came here with a note posted on the door to call the number to see somebody, due to covid. Anyways, I called 4 times and let it ring and ring and ring. No answer. Regular Wednesday afternoon, open sign is on, just tryna get some passport

I do not appreciate the disrespect from the male staff member, I was only confused and asked for a response to see if my ticket was correct he didn’t respond and said something rude then laughed and ignored me! Very unprofessional and not

We have had the pleasure of working with Peter from Big Ben Travel for three amazing trips in 2023, and we're currently in the process of planning our fourth adventure in May 2024. Peter's dedication to ensuring our travel experiences are

Please do not put the open sign on and turn off your service hours on the website if you are not available to support us. I came here 3 times, the door is locked. Nobody is in the office. I called the number on the door, he said he would

I was calling them since this morning but they aren't answering my calls. When I turned off my caller ID, they picked up the call. And when I told them that I had to rebook my flight for tomorrow because I got tested positive from covid,

Male staff extremely rude and unhelpful. he also quoted me $2700 for a flight that i just paid $1200 for online. use google flights and call your airlines directly. they can help you quicker and help you save tons of time and money.

I would give negative stars if I could. This place is an absolute joke. They were applying for my Vietnam Visa for me and applied for the wrong visa. Then lost my passport. Still charged me full price, of course. Stay away.

This place is terrible they have no clue what is going on and tried to give me overpriced flights. I ended up finding better deals on momondo and much cheaper for a visa elsewhere. Avoid these idiots with bad attitudes.

LISTEN TO THE CRITICAL REVIEWS. Don’t ignore them like I did. This place has terrible business practices. Peter booked us a summer round trip to Asia but did not warn us we would have a

Poor service, bad attitude, sarcastic staff.. never ever deserve a star I didn’t want to give a star but unfortunately I cannot write a review without giving one …

this ageny calling them about my refund because of the covid 19 i called them the guy told me he called back but he didn't they will just take your money if you have refund.

My go too for booking flights anywhere in Asia. Staff are very friendly/ knowledgeable and will work with you to find the right flight that fits your preferences.

They lied to us. DO NOT USE BIG BEN TRAVEL. They are completely useless. It is cheaper and easier to book the flights yourself. They are a scam.

Good and friendly staff. Service is always fast and reliable. Booking of tickets for airlines to many destinations quickly and easily done

Sherie and Anna are always friendly and very helpful :) hard workers and positive attitudes love to see this in the younger generations.

Very patient agents willing to spend time to meet all customer booking requests. Improvement could be done in terms of waiting time.

Don’t buy your plane ticket from here. Horrible customer service. Give your money to a company that cares!

Busy place but worth the wait. Planning our trip to Asia next year. Great price Every time we come in.

Not answering my emails. Have a problem with our return ticket. Will never deal with them again.

This travel agency is a SCAM. Do not get any of their services, they’re a SCAM!!

Not good agency, they don’t update or inform their customers for delayed flight.

Peter is a real Gentleman when it comes to ticketing, very friendly and polite.

Very good service, friendly and a great help to book your traveling needs.

Always trying their best! Some of you don’t know how hard it is

Super star service Its best place to go for travel booking

family has come here for years, Peter and crew are awesome

This travel agency is a scammer don't get their service

Friendly and experienced agents who are willing to help

Really bad services, not recommended at all

Best travel agency in Calgary

Bad service, not honestly

Good price good service

Bad customer service

All your travel need

Very rude staff