They should change the name to "Not secure parking". Never ever park your car here, it's not safe and way not secure. I parked my vehicle here as I was traveling internationally, but when I came back my car was damaged It felt like someone was trying to break in. With everyday patrol in the parking lot, I don't know how they haven't noticed. My window was down, lights were on & the car was full of spider webs and it seems like it was standing there for a long time. When I told the staff he told me we don't know, if we find something on the camera we will refund your parking fare as well as provide assistance with the insurance claim as well.But once I am gone story changed & I haven't got my refund yet, with insurance I have to pay the excess and all the hassle for nothing. Will update again once I will hear from them. I have attached pictures for the refrence

Paid the extra to park valet, specifically because my car is BRAND NEW. Worst experience of my life. The drop off and pick up was mostly fine despite a short wait however, the issue lies with the damage they caused to my car while I was overseas. I have video evidence of no damage prior to drop off, when I picked the car up there was damage on the front bumper driver door and driver door frame. They have the audacity to say it was there prior to drop off despite: 1. My car is less than 2 months old when I dropped it off 2. My car has only a couple thousand kms kms it 3. I always park valet elsewhere to protect my vehicle and have video logs of no damage evident before drop off. I will never use this service again, awaiting police investigation at this stage to get my car repaired due to malicious maltreatment of my vehicle. 0/10.

The set up for short term passenger pick-up is akin to a Venus Fly Trap (aka Secure Parking). As noted in other reviews the signage is inadequate and leads to accidently going thru the entry gates...and being stung ~ $10 for the pleasure. Also I suggest management try the advertised 10 minutes free and walk from the uncovered part to arrival arrival hall to greet and and get back in time. I my case the 8 mins of unbridled parking joy cost $11 for the 8 mins..receipt available for review . This was on top of twice around the block because if inadequate signage So Mr Secure Parking how about doing something instead of making yada yada PR comments as noted in other feedback from general Joe Blow public

Do not under any circumstances park here before an international flight. It is a single car park shared with short term parking and even if you prepay parking online there is no guaranteed or reserved spot. We almost missed an international flight due to the car park being completely - and I mean completely - full at 7am on a Saturday morning. We had to stalk people walking to their cars, while competing with a half dozen other cars to do so, for a full 40 minutes before we got a park. They do not respond to complaints via their website or Facebook pages either. Save yourselves the stress and exorbitant parking fees incurred here, which gets you nothing in return.

Was nearly killed multiple time by staff speeding and thrashing customers cars, was abused and yelled at by supervisors and managers for not speeding while driving customers cars to increase turnaround time, told to continually drive customers car's over the speed limit and was told of continually for refusing to thrash and speed on the airport grounds, was abused for not using my own mobile phone while driving, aggressive abusive female staff would often joke about making complaints about male staff members they didn't like, this company is making million thrashing customers cars and abusing staff do you really need to put up with this

Recently I had an interview as a customer service officer with Secure Parking at the domestic terminal. The interview was brief. They urgently wanted 10 new staff to train. Simply I was overqualified for the role but could easily do the tasks. The response was I had not been successful in obtaining the position as my speech was slurred and it would be difficult to communicate with customers. Well why did I get to the second interview if my speech was so poor? It’s ageism completely as I’m a mature worker far more qualified than the person who interviewed me. Discrimination at its worst.

Parking is convenient and secure, but be sure to give yourself PLENTY of time to find a park. Every time we've been there (booked online), it's full and spend around 20 mins driving around (along with a bunch of other panicked drivers) trying to find a spot. Also don't rely on the overhead green/red lights (every green light we came across had a car sitting in it), or the signs showing empty spaces (they were always wrong). These days, if it's looking full, we just go straight to the upper levels, just as easy to get to the terminal, but without the stress.

I disliked the fact that in two opportunities our car has been driven when we left it there. First time we were surprised and even thought that we might have mistaken the kms. But second time there were no doubt, it has been driven nearly 20 kms. And our radio station was changed, and the volume really loud. We complained, to no avail. They say they checked the cameras. But our car has 17 km over the first time and nearly 20 second time. There was nobody to take responsibility for this.

I had just dropped off my disabled father at the drop off area in the car rental we hired for the day..I made the wrong turn and pulled up on the other side of the car rentals (Avis and budget). I had hired a car from SIXT. As I exited I spoke to a man and told him the situation .. and he still told me I had to pay $10.00 .. I WAS ONLY IN THE CAR PARK FOR 4MINS AND WAS CHARGED $10.00 .. I have never been so disappointed..

Extremely secure and safe parking. My only downer is every single time I visited this location to stay while traveling internationally with my bike the staff in the Valet are never aware of the motorcycle parking procedures. The procedure is we validate our tickets at Valet. They always looked at me confused further delaying my departure while they confirm everything and ask multiple people how to do it.

I entered the carpark to find all spaces full on all floors. When you prepay months in advance there should be spaces free. I spent 20min driving around totally stressing out . Luck was with me and I saw a car leaving on my floor and was first to it. I did not appreciate the anxiety and stress this created before my holiday even started when it's supposed to be relax park and walk to the terminal.

Unfortunately a total rip off! .. actually criminal! The display for the prices are located just behind the gate, so no chance to reverse! A $10 mistake! And then none of the pay-machines were working in 4 different floors we've tried, after 20min we then wanted to use the carpark for, which almost costs us another $10. This is "stealing" in a modern way. *Disgusting!

Never again. When I ring your office I get told "our office is closed" then a hang up. I lost my QR code when returning to my car last week. I went on the website and put in my email to get another QR code and got nothing. I have just tried to put in a complaint and it will not submit. This would have to be the worst service ever. Go to Andrews parking so much better.

Booking online is easy and cheaper! You are parking right where you when you enter international airport. A few minutes walk and your in the terminal. After booking online you get sent a link that you use when arriving to scan and also when leaving. Parking can be hectic and after going up a few levels we got a park. Will use for our future overseas trips.

Really easy to use. Fuss free parking. I found it useful to take a photo of the colour & no of bay so I can find my car easy, upon my return from my holiday. Our flight was delayed by 7 hrs, and I panicked not knowing what to do for carpark exiting, but with the Licence Plate recognition it was easy Gate lifted up for us, so no stress. Thankyou

One of the best experiences in a long time. I came out from the plane and straight into my vehicle. The car was I a safe area so I have no worries to leave my car at the airport and arriving back without worries for any public transport. Thank you Brisbane airport parking. I am definitely putting my car there again. Cheers ✌ D

When I first discovered valet parking , I was so impressed at the service and have used on many occasions, the young lady in the brisbane desk is very knowledgeable and a fantastic representative for your company. The valet guys know what they are doing and I will always trust there driving of my vehicle for parking. Thank you

Our first experience with Valet parking has been A+ ! So good to arrive back in Brisbane to be greeted with a friendly smile and courteous assistance. Thank you Ben for loading our luggage into the car and taking care of us! We greatly appreciated the ease with which everything was done and will definitely use it again!

Make sure you book online and you will be very happy. Online booking is only $5 for an hour. Sooooooo much cheaper and easier. I think you need to book at least 2 hours ahead. You will be asking yourself why you did not book it that way before. Otherwise, prices for parking is soooo expensive - you will feel ripped off.

My wife and I recently travelled to Bali leaving our car with the Valet team. Very easy drop off. the car had a flat tyre while it was parked. The team went out of their way to ensure it was fixed prior to our return. I cant thank them enough and for the extra cost will be using Valet parking every time in future.

Very nice airport..support both international and domestic. It's nice to arrive and have the staff to assist you in your travels. It can be overwhelming at times. It's truly appreciated for such small acts of kindness. It helps to make you feel safe & secure. Beautiful airport. Nice eatery. Friendly staff.

I travel overseas 5-6 times a year and always use the valet as it is a great option. Rather than driving around looking for a car spot I like to drop the vehicle off and upon my return, know that it will be there and waiting for me. Staff are fantastic to deal with and the pricing is good value for money.

We waited for our friend to pick us up. We had to walk to the waiting area from the terminal and some of the way had no cover. If it was raining you would get wet. The waiting area was concrete and uninviting. Not a very nice place to reunite with loved ones you haven't seen for a while.

Really easy, really simple and great staff service. I could not have expected more. I have a disability and was worried about walking distances. For anyone who has a similar issue this is the way to go! All cars are Covered by CCTV which also puts your mind at ease

We always use the secure valet parking as it generally works out cheaper than the taxi fares. We are not interested in Uber. It is so easy, convenient and less stressful to just leave your car with the attendant when you arrive and then have the car brought to you when you return.

Online parking is substantially cheaper than drive up rates. However staying longer than booked incures the full drive up raye for the extra time in half hour intervals. So a delayed flight could cost an additional $15-$20 if you only book enough time for a pick up approx 1hr

Overall very happy . However I had difficulty exiting the car park on the morning of the 17th. Boom gate Scanning of the Code was problematic. And upon returning to Valet check in office .They just said to try another Boom gate And try scanning there to gain access.

The reviews and information online don't seem comparable to reality. I didn't really find it that expensive, I could park fairly close to the terminal and it was quick, easy and straightforward. We went in 2 separate cars too and neither of us had any problems.

Expensive as but worth it, as soon as you scan your phone at the gates they are waiting for you at the other end, we were less than 10min car keys handed over and away we went. Now that's service Valvet Parking 2min walk to the escalater and check in.

After a 14hr flight it is a relief to have our vehicle ready to go. The attends rushed to get us on our way home. No need to disrupt our family to pick us up. Service couldn't be any better. Valet parking maybe a bit more expensive but well worth it

We booked and paid online. Had ticket validated when we picked it up yet they refused to let us out! Having got off an international flight and had a further 2 hours to drive home they could not find our booking reference. 30 minutes later

Brisbane airport parking was until now a superb facility. Things have changed in last few days. Most levels are now monopolized by Valet Parking leaving very few spaces for self parking. It is now a disaster. You have now to park outside.

Can be a little tricky to get in there, but overall is good with good designs of directions and destinations, there a few great car rental places, affordable parking options available for those who travel and need to leave the car behind.

The first path can be confusing. The sign on the ground does not indicate a regular parking lot, but rather has a rental car brand mark on it. Unless you rent a car, continue all the way to the end and you will find a regular parking lot.

These guys always look after our car when we go abroad and they do a great job. The numberplate recognition thingy didn't like our NSW plate on the way in but worked find on the way out. Go armed with your QR code just in case!

It was great to know my car was undercover and secure during our 3 week international travel. Even though we experienced a 24 + hour delay in our flight home, the ease of checking out was uneventful and straight forward.

I work away alot. The international park is handy and provides cover and security but it is expensive. They should reward frequent users to the car parks. The bus to and from is faster then the airparking

Many lights not working, including rows of the red/green parking indicators. Adding insult to injury, the lifts were out of action on 20th February......just what you need when parked on the 5th level.

Ashleigh went way beyond what was expected and arranged for the RACQ to get our car started before we arrived. Extraordinary effort, and we will always use this as our preferred parking station.

Very convenient, cheaper than Uber from Gold Coast and back but expensive about $16 a day long stay. Would have used less expensive parking nearby with transfer if not for early morning flight

Booking longstay is a breeze, pretty straight forward, you will be sent a scan code to open gates. Plenty of parking and very helpful staff if you forgot where you parked your car …

Paid $9.00 for 6 minutes in this car park. Entered by mistake due to lack of signage. Than called to explain and get a refund. Was told sorry can’t help you. Not a friendly experience

You get what you pay for. Spaces still tend to be quite narrow but often it's the others who struggle to park mid space and fully into the space that effect the options to park.

Drove up from Surfers to connect with an international flight. Checked with shuttle services and uber and train beforehand and this was the most convenient and economical way.

Best place to park if you want to drop off or pick up your your loved ones for/from international flights. Just remember to book your spot from the website for best rate.

Always full and have to park all the way down the far end in the open under the rail. Easy to book though and a convenient way to pick up or drop off family and friends.

very happy with complete experience of parking my car for two weeks while overseas and price was great and entering and exiting was a breeze, would definitely use again.

Very convenient and highly recommend you book online to get $5 an hour as opposed to something like $20 if you were to just turn up without booking online beforehand.

Great place to park when the price is right short walk to to terminals. The only draw back is the price, if you don't get a special $145 for a week is a bit high.

Perfect carpark solution. Now the are oferring better prices than before. Just paid $98 for 14 days. Online booking extremely easy. Totally recomend this services

This is best way to park at the airport. Drop and pickup the service is excelent I recommend to everyone I know that are travelling. Thanks for the great service.

Deserves 0 stars for the absolute joke with pickup parking. 100x under-catered for volume of vehicles & 100x reasonable cost. Leaves a great impression.

This is a great service. Very easy and very professionally run. It's very affordable and competitive. Wouldn't go any other way. About $130 for a week.

How easy was this! Perfect undercover park within meters of the elevator and departures/arrivals. Also safe and secure - will definitely use again.

Paid $10 for 10mins. Absolute rip off. They used to have free parking for the first 30 mins to help clear the pick up and drop off at the terminal.

Great friendly staff. Reasonable prices. Even helped put our suitcases into the car. Zero complaints no hesitation in recommending this company.

So many directional signs, you have to concentrate to stay on track. Terminal not overly well signposted. Gates in and out function well.

Not easy to find, stressful to drive at night when other cars are following. Not older people friendly, like all other places!!!

Great service, we got a good special . The valet parking was very easy and timely. Staff friendly. Car return worked well too.

Lot of parking space, but it's just expensive.. Even the Train to Airport is expensive. Best is to share a taxi to airport.

I used the valet parking and it's super close to the terminals and was easy after 2 weeks away overseas. Highly recommend

Was really helpful even when they couldn't locate our vehicle when we arrived as they put the key on the wrong keyholder.

It was an excellent straightforward process from entering the Long Parking and exiting. We definitely will use it again.

Valet parking might cost a bit more but is worth every cent staff are friendly and always greet you with a smile …

Best place to park. Nothing better than getting off a long flight and your car is just waiting for you...thanks.

Drop off and pick up opposite airport entry. Fast efficient service with a smile. Valet service easy and smooth

Yuck airport- sybway wrappers, masks and old napkins on the ground for over 6 hours.... no cleaners at all.

Really impressed with the whole process. The staff were excellent and friendly. Would definitely use again

The entire process is seamlessly easy from booking to entry, parking & exiting after you period is over.

Easy to get to but we had to park outside and we were away for 7 days just couldn't find a park inside

Great service on arrival by very helpful staff at Park Valet. Similar service when picking up the car.

No hiccups at all. Drove straight in and out, 10 days later, without a problem. Thank you. …

Bit confusing to get to. Some more signage for the exit would be helpful and a few more pay stations.

Great option for long term parking with a free shuttle bus to Domestic and International terminals

Booked and paid early for a good deal and the new number plate detection system works bloody great

Better signage needed before you need to move into left lane and can see the writing on the road

Great place to park your car they took awesome care of it and at a reasonable price …

Position Perfection. No shuttles or public transport to wait for. Competitive rates. AAA+

located right outside of the terminal, no waiting for shuttles. Easy to book and use.

a little bit of trouble with the number plate recognition but the service was great.

So easy it was . Well indicated. just perfect .Booking online and the barcode …

What an embarrassment for anyone arriving or leaving Brisbane ! So overpriced

Valet parking was so quick and easy. Would definitely use again. Stress free!

Great service at a busy time of day, cheers and well done to staff.

Drop off areas clearly marked making a transfer quick and smooth.

Expensive. Sign posts showing in and out could be clearer.

Valet parking service was fantastic Thank you …

Very easy, fast, professional and friendly service.

Super easy access to the terminal

Staff were very efficient.