We had to wait over two hours in line to pick up a rental that was reserved and prepaid in advance! No compensation was offered despite us having to cancel plans on our first day of vacation. The car was nice enough and drop off was relatively painless.

Fast and easy pick up at fastbreak counter. Clean nice car with great gas mileage. Great customer service when I extended my reservation a few times. Friendly staff when I returned the car. Better prices than competition at Jacksonville Airport.

Horrible. A poor man's car rental. Car was dirty & reeked of marijuana. Booked this on accident, meant to book Alamo. Reserved at 12pm picked up @ 1:30pm. Returned at 1:30 next day. Was charged an extra day. NEVER AGAIN HORRIBLE COMPANY. BEWARE!

I've been to budget rental to pick up a rental twice now. The budget rental I've gone to is at Jacksonville Airport. Each time I've rented a car, I've waited 1 1/2- 2 hours in line. I've booked a car in advance both times and have still had

I had the worst experience ever here at Budget rental car at Jacksonville international Airport. I rented a car for 14 days. The first Chrysler Pacifica had a bald front passenger tire with chunks missing out of the tire and couldn't keep a

Terrible rental car experience - we waited in line for our car for THREE FULL HOURS. They knew how many people were renting based on reservations, yet didn’t staff up or make accommodations for one of the biggest weekends in Jacksonville

I had the most enjoyable customer service experience Destiny created at the pick-up counter while processing my rental contract. Even though it was a late-night pick-up, Destiny's positive attitude, service-with-a-smile, professionalism,

Don’t use Budget, specifically in Gainesville FL. I dropped my car early this morning before their counter was open with a full tank of gas and JAMES checked me in after and charged me $23.98 in fueling costs. I fueled up full less than

Budget consistently charges hidden fuel fees... Every time! Even bringing the car completely full... with a receipt The check in person says they can't do anything about it and I have to call customer support, which will take 30-60 min.

We arrived to the Budget/Avis counter at approximately 3:20 pm. There were about 25 people in the line. There was ONE person helping people at the Budget counter. There were 3 reps at the Preferred Member counter for Avis with no one to

It took me 3 hours to get a car at the Jacksonville airport even though I had reserved it. I arrived at 1045 on a Monday morning. The queue to get the paperwork was an hour. I then had to wait, along with many others, 2 hours to get a

Terrible experience picking up the vehicle. My reservation was for 11am. I got to the Airport at 1pm. Budget had a long line and one person at the counter. On Thanksgiving Eve! Seriously?! So the lady calls the company responsible for

Rented car for two area days on 12/30/23 return on 01/01/24 8:00am dropped car at designated area at 6:30am not one person working left keys in vehicle and proceeded to catch flight was billed an extra two days because of incompetent

It’s almost like they’ve never rented a car to anyone before… long long wait for car paperwork, another long wait to drop car off… simplify your processes… BTW, the holding lot for these cars is THREE miles away from the Jacksonville

I had to wait 2 hours and 30 minutes for your company to process the documentation and provide me with a car. In these days and times, I must say it is shocking that big companies like Budget have not automated and figured out better

Made a RESERVATION. About 2 weeks out for a Suburban or similar. Showed up 5 minutes before my rental was to be picked up and there were about 75 people in line. Not a big deal, but there were 5 workers behind the counter and 4 were

I rented a vehicle, same day, utilizing the app. It was very easy. Pick up at the airport counter was professional and courteous. Locating the actual car in the parking garage at JAX was a bit chaotic. Dropping car was easy and

I have 1 star because I had to. This was the worst experience. Waited in line 40 minutes just to pick up the car. Only 2 people working with over 30 people in line.

It was an interesting experience. The app said our car was ready, but when I tried to pick it, I got a message saying it was not ready and to see customer service.

Car was dirty, bald tires, scratches all over and food left inside. Not cleaned at all.