On November My intentions originally was to only purchase a couch. For our new house. The lady who attended us was very friendly and apparently new. They made deals as long as I made more purchases. I ended up purchasing a large couch, Tv, tv stand, dining table, 2 mattress, and queen bed frame with some gifts for a large purchases. The issue came with the bed frame. I had explained my issues with previously broken bed frames and looking for a stronger one. Where the lady recommended bed frame coming with a flat platform. They called it bunkie board. The lady recommended bed frames that “included the bunkie board”. The lady being new was also communicating with the rest of her team for approval, pricing, and any information. Only limited to a few styles that included the bunkie, I chose an expensive one compare to the 1st option we originally had. I mentioned I will come back for my queen mattress and furniture for my office after im done paying this purchases. The sale lady said of course and mentioned the ones she recommended and to look for her when I come back. They quickly ran the list of purchases but did not break it down with what item 1,2,3 means accordingly to the purchases. Said “heres the tv, all this the bed frame, this is the stand, these are mattress. Once comings home we notice the bunkie board was not there. We communicate to them that we did not receive it and will pick up with the other mattress. Neither the sale lady who attendance us or I was told the bunkie board was an additional charge of $100. Even tho the sale lady admitted to the manager that she had sold me the bedframe including the bunkie board. The manager or the assistant was not wanting to give me the item without me purchasing it. I expressed how this was not correct and unfair when I was told one thing and now it’s being change. They went by saying if i purchase The queen mattress they can include it for me. I said no additional purchase. Then it started get rude and mentioned it was my fault since they walk me through the list and I new the lady was new. The list was explained in a general form and not walked through item to item. If this was mentioned on the day of the purchase, I could have change to my 1st bed frame option.The cost would been cheaper. But now is the next day and even tho the sale lady admitted to her mistake they did not go with their word. I had called corporate and made my complaint where they informed me the store will follow up in few. The store did not bother to follow Up where took me to go to the store to speak to the manager where she was annoyed from us. She finally gave us their word. Few days later, the gentleman who load the truck for us left a voicemail apologizing for the “misunderstanding” and reminding me about calling regarding payment plan. The apology came from the person who had nothing to do with the issue. The manager did not bother to apologize rather than get rid of us.

I was skeptical coming in due to poor experiences from surrounding furniture stores that I had allready visited but boy was I wrong! Right out the gate I was greeted by staff! It took no time before the Most beautiful girl in the store approached us ( I thought she was a shopper) so I was taken back when I found out the lovely Mis Marisol was not only a beautiful but was more impressive was her knowledge and quickness to answer any questions and point us in the right way. If I could steal Marisol for my own business I'd do it in a heart beat. I need more workers like her. Thank you Marisol for making our experience so easy and fast!!! We appreciated you running back and forth for us, sorry about that lol

I spent the morning shopping around and went in to Canales Furniture where I was greeted with a warm welcome at the door by Sandra Q. The reps allowed me to walk around with no interruption but were close enough that if I had any questions, they were there to help. Everyone seemed friendly. I did have a question where Sandra was able to assist. She answered all my questions and was very patient. I made a purchase and did not feel pressured or rushed at all. During the sell, I noticed how everyone who came in was warmly greeted. Everyone had smiles on their faces. I highly recommend stopping by and visiting. Sandra Q was awesome! I’ll be back to shop for more.

I was recommended by a friend who knew I was moving back to TX and told me to be sure to check them out. After deciding to go up there, Im sure glad I did! I was greeted as soon as I walked in and did not feel pressured. They allowed me to browse at my free will and ask questions along the way. Juan was sooo helpful during my buying process and went above and beyond to make sure I received the best deals! His customer service was superb and I walked away feeling I got the best deals in town. If you go to the La Gran Plaza be sure to see Juan. 2 rooms down and 2 more to go, I will definitely be back soon!

Gerardo Amaya an amazing help at canales furniture, he was very nice,very helpful it made me want to buy something today eventhough I wasn't planning on buying anything. I ended up buying something really nice. I've been to other furniture stores and have been very disappointed for their associates but Dany went above and beyond my expectations. He is a great asset for canales Furniture. I 100 percent recommend going in there asking for him he will do anything to help you . I liked the most was his attitude way to go Gerardo Amaya

Thanks you guys so much for the affordable deal. Customer service was efficient . Thanks for the speedy delivery and making this bed a reality for me in a timely manner. I will be back for more furniture. Also, shout out to the deliver team for the quick installation you guys took no time at all and actually centered the bed beautifully. I'm definitely impressed with the buying/delivery process as a whole.

Me and my girlfriend Karina came in there and were helped by Carmen Flores and she went above and beyond to help us out. We both feel like she was very personal and treated us as friends, not as customers. . She is very professional in what she does . The whole staff at Canales was very nice and welcoming. I recommend them to anyone. Thank you again Carmen and staff. John Little y Karina Ayala

RAFAEL was such a BLESSING very PATIENT, SWEET as well as very PROFESSIONAL he explained in great detail all our options as far as delivery fees, set up and anything else we weren’t sure of. HONESTLY by the end of our conversation, we had no questions because that’s how thorough he was during the entire process. He was very HELPFUL, I will definitely be RECOMMENDING to EVERYONE I know!

My daughter & I were looking for something at a good price and good quality for my wife's Christmas present at the last minute and thanks to the kind employees that helped my daughter and I at the "Canales Furniture Store" to pick it out that was made possible now I won't have to hear my wife nag at me ~Thanks Marisol~ ~& Merry Christmas to you all~

Sandra was great in helping and guiding us. I do feel she overcharged us (realized too late) . But none the less we were happy with her customer service and the help she provided us with in finding what we were looking for. I didn’t realize but Canales Furniture actually has the best prices around my area. Definitely recommend.

Gerardo Amaya was the best sales person I have delt with. He even took the time to move displays around and measure the furniture size to assure it would fit our needs. He was very patient and thorough with details helping us find the product that we wanted. Gerardo is a true example of delivering a great customer experience!!

My customer service rep was Gerarado was a big help. He took his time to make sure I picked the right furniture, he walk me through the store and online and also assisted me in getting financing. Overall I really appreciate him and love shopping at canales furniture this my second time buying from them

Gerardo Amaya was so helpful. I came inn knowing what bed setup and mattress I wanted and he helped me get approved for financing. He was very friendly and respectful the whole time as well as showing me different prices on mattress and helping me choose the best one that fits my budget. …

MRS. Sandra was very great had a great experience there she was very helpful and walked me through every step and explained things I didn’t know, she made sure I was okay and I wasn’t needing anything # like a beverage? But she also made sure that everything I was choosing was to my liking :)

Brisa was AMAZING. WONDERFUL & that’s no cap. My experience during the whole process was smooth, she wasn’t down my neck the entire time lol & allowed me space to view all the merchandise on the floor. She smiled, she greeted me with open arms & was just such a sweet sweet soul!

I absolutely love this place! First time here and Sandra took care of everything i needed. She worked until she got my items going. Absolutely recommend coming here for appliances or like bedrooms and all your house needs. Will for sure be coming back for the washer and dryer!

I really enjoy the customer service from Gerardo Amaya. Help me get approved right away explain everything to me in detail and gave me different options to help make my financial decision. I really enjoy the experience and would recommend him when shopping for any furniture.

I loved it! Everything thing I needed was here my mirror my vanity bed and everything lots of cute things and the workers are so nice! I loved who assisted me at the GRAND PLAZA LOCATION HER NAME IS YASBETH She speaks both English and Spanish! Thank you for everything

Easy and pleasant experience! Walked in looking for a dining room table. Employee knew exactly the table I was exactly referring to. She was able to order and have it assembled and delivered to my home. I was even approved and offered 0% for 12 months.

I was helped by rachelle and she’s a great salesperson! She helped me and made sure I was okay, she did answer a few questions I had without hesitation. I’d recommender her to family members if they go :) she’s awesome and I hope you understand that!

I was looking for a good deal on my dream vanity and bedroom set and was able to get it thanks to the help of one of the workers and with the Black Friday sale it was perfect! apart from that he was really nice and explained everything well

I came in looking for a vanity and Gerardo Amaya was very helpful, it was a quick easy process, he made me feel very welcome and answered any questions or concerns I had, I will most definitely be recommending to a friend or family member !

Gerardo Amaya helped my girlfriend and I today, and we had such a great experience with the furniture salesperson! They were super helpful and really nice. They made the whole process easy and enjoyable. I highly recommend their services!

Gerardo Amaya helped me find the bedroom set I had been looking for! He was very attentive with my husband and I! Very attentive, knowledgeable & kind! Would recommend coming to him for any needs when looking for your house furniture!

My experience here was very helpful in in my journey to funrish my new home, Marisol was very friendly and helpful and EXTREMELY patient with all my questions. I will be going back as well as recommending her to my family and friends

I have been coming to canales for several year now..... I recommend for everyone to come out and check out the prices! I always leave very satisfied ! Oscar Martinez was the one that helped us today, very awsome salesmanship !

Very stratified with Yasbeth. Thank you for helping me finding the best options for me. I will definitely come back for more. This is the 2nd time I come and she has an exceptional customer service. Thank you for everything

Geraldo was EXCELLENT!!! The customer service experience with Canales Furniture is unmatched! He was very informative and patient. Making sure I was comfortable and pleased with my purchase was his #1 priority. THANKS!

Great customer service thanks Marisol for helping me and being patient with me you made my shopping experience great and answered the questions i had highly recommend her has your sale rep will be going back☺️

The customer service was great! I was meet at the door with a smile and walked through every part of the process. My furniture was delivered when promised and setup as I requested. Overall great experience.

Juan Carlos Parra was our sales rep. He was very knowledgeable, helpful and overall kind. He answered all of our questions with a smile on his face and made sure we left satisfied. Best customer service!!!

I like coming here when I need new furniture, I've already bought some stuff from here and they're pretty nice and the workers are able to give you whatever info you need about sets or what ever you need.

Had a great experience with Gerardo Amaya!(sell person). He did a great job explaining in detail responsibility of payment. And furniture stocking! Thax so much for being professional at what you do!

Loved this store. I bought a vanity here, Elsa mota was our help for the day she was so friendly & great. I would definitely come back. They work well with the pricing & the quality is really nice.

Fatima was really helpful and great recommending items that will go along with my dining table I purchased. Very nice young lady I will recommend her for all your home needs :)

Gerardo Amaya provided exceptional customer service. He answered all our concerns to make a valuable decision. I would recommend him anytime. Thank you for all your service!!

If you’re looking for any furniture for your home Gerardo Amaya is your guy to go to at Canales Furniture! The process was very easy thanks to him , definitely coming back

Gerardo is an excellent sales person and willing to work with customers. The next time you're shopping for furniture stop by Canales at the Fort Worth La Grand Plaza.

Great experience with Gerardo at the Gran Plaza location he is very attentive detailed and proffecional really recomend him, Gerardo thank you so much for your help!

Gerardo Amaya was Excellent! Very helpful and knowledgeable! I am a returning customer and will continue returning. Thank you Gerardo for the excellent service!

I loved working with my sales person by the name of Nadia. Nadia was very professional and courteous and made sure I had all the information that I needed.

Sandra Quijano was excellent! she felt more of a family member helping us out choose what’s best and gave us all the time of day and was very patient

Juan Parra was very courteous and helpful with helping our family choose the right furniture. Fast delivery date and great atmosphere at the store.

Always a great experience at Canales. Gerardo Amada assisted me with purchasing a living room. He was very helpful and answer all my questions.

Really Good Customer Service , Gerardo Amaya was able to guide me into finding the perfect mattress for me and my husband , …

Gerardo Amaya is the best! He gave me a Free TV and a 100$ coupon. Good stuff here. I recommend him for your furniture needs. Thanks Amaya

Love it here. Purchased a new bed. Most beautiful bed I have ever seen. And the price was a fraction of everyone else. Super easy credit.

Mr. Gerardo Maya, was excellent, very clear and very efficient in detail, really what a great seller, thank you very much for your help.

Fatima was awesome. A very patient person. Her customer service was exemplary. She even told me some of the top food spots in the area.

Great experience!!! We got my granddaughter a new bedroom suite. Got all 5 piece's at a great price! The delivery guys were AWESOME!!!

Gerado Amaya helped me and my mom out with my birthday gift which was a vanity and he attended us so good and gave us a good price !

Thank you to canales and Yasbeth I always find what I need for my house ! I highly recommend come ask for her for your purchase

Fatima was really nice and very informative in regards to all the furniture. She is super nice! Keep up the great work Fatima!

Andrea was very helpful with our new house needs couldn’t have been more welcoming and affordable! Would definitely recommend!

Marisol was such a great help!! Helped with what I was looking for . Very friendly! :) I'd recommend her to family & friends.

Fatima was friendly and super helpful! She helped us get a great living room set the same day we walked in! Thank you Fatima!

Gerardo Amaya was very helpful and was able to help with our needs. Was able to explain everything throughly and clearly.

Gerardo was a great help in the entire process of buying furniture today! He made everything extremely fast and easy.

Quality furniture with great variety of options. The friendly and helpful service made buying from them enjoyable.

Yasbeth was very good at what she does got me in store credit and got approved the same day …

Nadia had great customer service. You made sure our needs were satisfied on what we purchased. Highly recommend!

Great attention and patience Yasbeth gave me all the time. I felt so comfortable to ask all my questions.

Fatima E. was very helpful and got me exactly what I wanted thank you so much I highly recommend Canales

Very nice an generous people Very helpful Explaining how my payments will work when it’s time to pay it

Excellent customer service! I Love my dining table, it's very sturdy and goes well with my home decor.

Great service, Gerardo made everything extremely easy. Would definitely recommend. Servicio excelente.

Fatima was an amazing help, from start to finish. If you come here definitely would try to find her.

Fatima took really good care of my family and I, purchased a very nice and affordable dining table.

I had a wonderful experience at Canales furnature with Connie. She was very helpful and friendly.

Really good service Elisa helped me with Exactly what I was looking for and for a great price!

Gerardo Amaya is great at communicating , really easy to talk too and is really understanding!

Great place reasonable prices. Daniel & Gerardo we’re very helpful will definitely recommend

Elisa Martinez was nice and patience with us! Love her customer service! Great employee.

Nadia was awesome so patient and helped me find everything I wanted at a great price!!!!

Gerardo was super nice , and easy to talk to, got me a great couch with fast delivery !

Kenneth Chavez was so helpful. He answered all our questions. Definitely recommend him!

Gerardo Amaya was very generous and helpful . We are satisfied with our purchase …

Elisa has a great customer service 10/10 recommend this furniture store and employee's!

She was super awesome, friendly, and helpful when we were looking to buy a new mattress

Nadia and Eliza were very professional and attentive to our needs. Thank you very much

Great experience and even better prices. I would definitely recommend them to anyone.

I had a wonderful experience.Good costumer service.Juan Carlos attended us so well.

It was the best my helper made sure I was taken care of. His name is Gerardo Amaya

Fatima was very courteous professional and took care of my needs very efficiently

Rafael was really helpful and was really kind look for him! Outstanding worker.

Great customer service Gerardo was really nice and answered all my questions.

Gerardo Amaya was a great help and made the shopping process easy and simple!

Great service, Gerardo helped us find a perfect vanity for my 15th and beds.

Process was smooth and quick. Love how she explained to us the whole process

Andrea helped us a lot out great at her job ask for her she will fix you up!

Great service given by Kenneth Chavez. Made our purchasing process so easy!

I have a good experience he help me a lot an he explained everything clear

Sandra! She’s amazing, make sure you all ask for her when coming to shop!

Great experience. Nadia was a great help finding the furniture I wanted.

Yasbeth was very polite and friendly. She answered all of my questions.

Excellent service and great people special Gerardo Amaya sales person

Very nice and easy. Fatima worked with us through the whole process.

Excellent service, Gerardo helped us, very great customer service.

Sandra was very helpful as soon as we walked in loved her service

Very helpful and kind. Lovely to do business with Gerardo Amaya.