Easy, no hassle shopping experience. However, when it comes to delivery... I will never purchase another item from Rooms to Go. Waited from 7/9 to 8/12 for delivery of a sofa. The "tracking app" is completely worthless. The delivery team failed to call or text on arrival, and did not deliver my sofa despite me being home and not hearing anyone knocking. I called the customer service number twice on 8/12 and was told they would "work on it" for me the first time, the second time I was told to call back on Monday. The first call on Monday I was told that the old delivery date was still in the system and they couldn't help me. The second call on Monday, the rep told me had I called and requested a new delivery date the same day I "missed" my delivery, they could have helped me get the sofa much sooner. They say they took a picture of my front door. When I called the store, the person I talked to would not let me talk to a manager. This company is unbelievable.

Probably will never order from this company again. Our scheduled delivery time was 12-4 on a Saturday, they showed up at 5:30. They were not very careful in our house and rushed. Some items were damaged so they called it in and said I would receive a call to schedule a “swap”. That never happened, I had to call them. I didn’t get a scheduled time for the swap which was a Wednesday but dispatch called to say it would be around 5 pm. They showed up at 7:30 pm. These guys were real careful and real polite. I ended up keeping the initial headboard I had because the replacement was in WORSE shape. See pictures of my final product. The driver said this company will resend returns out to the next customer. I asked the driver how late they deliver until, he said he’s been out until 2 am before! That’s insane! Either they need more drivers, or better scheduling management.

Update: They did literally nothing to help. Told me the same thing over again. Response is just for show. Paid extra for delivery and installation of a bunk bed. Delivery guys installed poorly, cross threaded a cam and bolt. I never knew as this part was against a wall. But now that I need to move the furniture, I literally cannot get the two pieces apart. Customer service says “sorry, it’s out of warranty, you’ll have to pay for that”, even though it was their guys’ error. So after an hour on the phone with three different customer service agents including a supervisor, RTG made it clear that they are willing to throw away thousands of dollars and years worth of business over a $40 part. Make it make sense RTG!

Awful experience, salesman Quinn is shady and took advantage of me, a young kid buying his first couch, told me I was getting what I wanted and then what was delivered was something entirely different, if I want to return I have to pay a 20% restocking fee that I was never told about, and can’t afford. Just shady sales tactics that I fell victim to. JP the manager was no help at all and just as shady as Quinn. I’ll never recommend this place to anyone, 800$, which is a lot of money to me, that could’ve been spent elsewhere and given to people who are actually helpful. I hope they loose their jobs, DO NOT GIVE THESE PEOPLE YOUR MONEY! Choose somewhere else there’s plenty of better furniture stores!

Corey was absolutely amazing! He was super helpful, extremely knowledgeable, and took excellent care of us. We were able to find our daughter a whole new bedroom set thanks to him. Brad helped us find a new bedroom set for us, kitchen table, entertainment center, and a living room rug with throw pillows. He had the utmost patience with us the entire time with looking at different things, and deciding what we want. He walked around the entire store (multiple times) making sure we were happy with what we were getting, and that it was absolutely what we wanted. Both of these gentlemen were just amazing. If you get the chance to stop by, ask for one of them. They will help you in every way they can.

From the time the furniture was delivered it was a horrible experience! Paid for delivery and install however only part of the bedroom set was installed. The delivery guy spilled a drink on my carpet. Sent a king size bed with NO support legs down the middle of the bed. Now it’s sagging and frame is destroyed. And customer service to resolve ALL these issues has been nothing less than a nightmare! ONE ISSUE AFTER ANOTHER! And no one takes ownership and you will sit on hold with customers service for hours… Not to mention prices are MUCH higher than competitors like Nebraska Furniture Mart and availability of furniture is 3 months out…

Rooms To Go is really Rooms NO Go. They deposited a disassembled power recliner in my living room with missing hardware and power cord. Punch line: No idea when or if parts available. AND Rooms To Go will not come pick it up for at least 2 weeks! Nowhere to sit. Add to that the company is so fragmented no one can pull it together or own fixing the problem. Their final solution: I could pay to have someone take it back to their warehouse! Unbelievable! DO NOT LET THEM LEAVE WITH ANYTHING THAT IS NOT TOTALLY ASSEMBLED! NO MATTER WHAT THEY SAY ABOUT OVER-NIGHTING PARTS! IF IT'S NOT THERE AT DELIVERY, YOU'RE IN FOR DISASTER!

Please make sure you know what you’re getting and communicate very well because if not they will deliver something totally different than what you asked for! I had got two bed I wanted the foot and head adjuster. Then said there a “free” adjuster which isn’t free they add it to the price. I’m over here thinking I got the head and foot adjuster little did I know it was just a head adjuster. The whole point of me getting new beds was because my mother just had blood clot surgery and she needs to elevate her feet. Just make sure you know what you’re getting because they will order something totally different.

I came to the Ft. Worth location off I35. I did not want to talk to any sales person when I arrived. I appreciated Brad respecting that as I by passed him. Eventually, I saw three sets that interest me, and looked for Brad’s help. He was very knowledgeable and patient to answer all my questions.He was in no way pushy. I did purchase living room set. As I checked out I explained that I hesitated, coming to Room Store because of some bad reviews that I read online. He assured me that I would receive excellent service in the delivery of my furniture delivered and quality of my purchase.

We visited the Fort Worth Alliance location. Jay helped us out. We’ve been to many furniture stores and by far Jay was the best. He allowed us to look and make our decisions independently while just being present if needed, without over selling. In addition, the prices were the best we found on reclining sofa sets. If you’re looking for new furniture definitely go to the Alliance Rooms to Go and ask for Jay. PLUS we felt comfortable& accepted, unlike other sales associates we have encountered on this journey, it’s 2023 gay people exist and buy furniture together!

Went to buy a mattress during the Labor Day sale. Jay met with us right away. Showed us the mattresses that we were looking for. When we chose the mattress and made arrangements for delivery, check out was fast and easy. Jay was such a nice person. It was one of the quickest and best experiences ever relating to furniture shopping. We have bought furniture from Rooms to Go in the past and always have great experiences. Great prices, awesome quality, expert and knowledgeable staff. Highly recommended.

Thinking back, I tend to buy new furniture every 5 years, just like to change it up. I've never had a bad experience at Rooms To Go. My last trip into the Alliance area Rooms To Go, I was greeted by Casey and her beautiful smile. I told Casey what I was looking for and she new exactly where it was. Casey was very personable and showed me all the options available. Easy, Peasy. *Pro tip, get your furniture delivered, setup and have them take all the trash. Lol. I have learned the hard way.

It’s a shame because I actually love the selection of furniture at Rooms To Go. I just don’t like their shipping services. Paid cash for my daughter’s bedroom suite that still has an unassembled trundle. That was over 2 months ago.... very dissatisfied. When someone actually showed up, they supposedly didn't have the supplies or tools to put the bed together! Mind u, this was 3 different times! I guess u get what u pay for( free shipping)

We walked into the store and we were immediately greeted by Karliz. She asked what we were looking for and my daughter told her what she wanted. Karliz took the time to show everything to us and explained each product in great detail. She was a joy to work with and is also very knowledgeable. My daughter was able to find a full bedroom set that she loved. The experience was very pleasant. She is a great asset to Rooms to Go.

Adeel, from this branch, was awesome. We had tried 3 other places and were just about to give up when his warm smile and zealous demeanor invigorated us. He was so attentive and knew exactly what we wanted. He made it happen. This is the best service I have ever had. Thank you to the manager too. We are expecting delivery tomorrow and the 19th of July. I am stoked. I definitely recommend this branch and particularly Adeel.

Norma Delaughter is awesome! I have spent my fair share of time on the sales floor of furniture stores and she knows her stuff, is excellent at getting the best value for customers. We decided on a motion sofa and recliner. At the very last changed our minds because of a quality concern. She was so patient about changing our minds and took very good care of us despite it being 30 minutes after her shift was over.

We were shopping for mattresses for both my daughter and myself. After visiting several furniture stores in the area and straight up walking out of Ashley because of a totally obnoxious salesman, we ended up at RTG and were helped by Isis. She assisted without being clingy or in our business. If you are heading there ask for her! (We both ended up buying with a great sale and warranty.)

I’ve been shopping at Rooms To Go for years. Just went in recently to “window shop” but thanks to Karliz’s great customer service I walked out with an entire new living room set and tv entertainment set! I’ve made my husband even paint our house again and we are in love with our new living room space! She will help you find the perfect match and best deals. Thank you so much Karliz!

Van was amazing! She took great care of us. She has wonderful customer service skills. Very professional and knows the business. Never once made us feel uncomfortable or tried pushing extras on us. She listened and was patient. Super excited for our delivery! Thank you Brenda for taking my husbands call so that he could also tell you what a wonderful person and employee you have!

Eric Church furniture sucks!!!! Don’t purchase. Recliner motors go out right after warranty. I know.. we have 2 of them after a 3 year warranty. $5000 down the drain with the whole sectional. They won’t help you. Never will go back. Alliance ftw store. Plus they’re fading bad. Not top grain leather they tell you. You’re screwed after warranty goes out and no support options.

Awesome and easy experience! RTG was great, no pushy salesman, clean store, a lot of great options! My salesman Will, was great! He explained everything to me, helped me find what I was looking for quickly! I was pre approved for financing before walking in, He still explained everything to me! Also, I was about to choose a date for delivery, I choose a date 30 days out!

Devastated!!! Bought furniture requested specific date they delivered early. Lost my stuff. No one gave me answers to try to retrieve. I will still be financially responsible. Nothing but dead ends and at the end they get there money. I get nothing! Promised to call no call , they kept referring to manufacture but no one tell me who that was defeated!!!!

DO NOT BUY HERE!! Worst experience in my life ! They do not know how to do their job, starting with the sales person AMY. She did all my order wrong and the manager Nelson did not help so I need to take the wrong furniture back and take the new one. They do not answer do not solve nothing, they are incompetent people. Do not waste your time and money

Wide selection, courteous staff and I didn't feel especially pressured to buy anything. Once I did decide to purchase the sales receipt, payment account and delivery was all set up quickly and professionally. They also included cleaning and conditioning supplies for the leather furniture I ended up purchasing. All and all a good experience.

I was met at the door by Jay. I told him what I was looking for and we walked around the store looking. I found exactly what I wanted in short order, with Jay’s help. The price for my items were well within my budget. I would, and have in the past, recommended Rooms to Go to friends and family. All in all, a pleasant shopping experience.

Our experience with Casey was absolutely the best. Her professionalism and attention to detail along with her sense of humor concern and determination to give us the most excellent experience we could ask for leaves no doubt that we will definitely be repeat customers. Thank you for all you do, Elliott and Pamela Hicks …

Casey was our salesperson and she was amazing. She was welcoming when we walked in, very kind and knowledgeable about the the furniture selection that they had available. It was a great experience and I would definitely recommend this location to purchase furniture as well as recommend Casey because she was so awesome!

My wife and I came into Rooms to Go in order to purchase a dining room set. Amy was great in finding us what we needed. She did a superior job explaining everything about the set and writing up the purchase agreement. She even got us a quicker delivery date. All in all my experience at Rooms to Go was excellent.

We hesitated going to Rooms to Go because the sales reps are too aggressive but Jay wasn’t like that at all. He was very helpful but allowed us to browse by ourselves and didn’t pressure a sale at all. When we did decide to purchase the chairs he was very knowledgeable and made the process quick and easy.

Came here looking for a new mattress. Isis was awesome, she was not pushy but always available when I had questions. Based on her service I would definitely come back to this location in the future. They have a fair variety of mattresses. Not super huge inventory but enough to figure out what you want.

The best furniture shopping experience ever!!! Brad was absolutely the BEST!!! Very nice guy. I thanked him for being such a great help and not a pushy salesman. Very pleased with my purchase and very lucky to get Brad as my salesman. Brad you deserve the Best salesmen of the year award.

JAY BROOKS is our salesperson of choice. John and I have purchased several pieces of furniture from him and will continue to do so!! Should we win the lottery, I would buy the house of my dreams and let Jay furnish it all!!! BTW he's at the Ft Worth location in the Alliance area.

Our experience with Jimmy was great! He was extremely helpful, constantly checked on us, and found us the best deals. He also gave advice with designer ideas too! I recommend him to anyone who comes in the store. I’ll be going back to him at this location for further purchases.

Sales man Jay greeted me at the door. I’ll let him know. I will take a look around if I needed him I would call him when I needed his help he was there helped me through all my questions. The whole process went very smoothly. Chose what I wanted and very happy with the service

Our sales person Quin Otto mades our experience great when we were shopping for recliners. He was very knowledgeable im comparison to other people at the competition stores. We recommend that any customers in the Ft Worth store ask for his expert assistance!

We went in looking for a new couch. Van helped us narrow down our choices. She gave us great information, pro’s and con’s and we never felt rushed. She took so much time with us and it felt like having an old friend! Van is very personable and knowledgeable!

As soon as I walked in Brad immediately made me feel welcome and was super quick and efficient with my purchase while still giving me plenty of space to shop around and make a decision. Thank you Brad for helping me find my dream couch for my first home!

We had the best experience at RTG and our host, Helen was such a pleasure to work with. We felt no pressure and she was so knowledgeable about the furniture we chose. We will definitely be back if we are needing any additional furniture piece!

Helen was great. We told her what we found online, she took us to it, we loved it, she wrote up the sale. She was efficient, nice and helpful without a long sales pitch or trying to get us to buy something more expensive. Highly recommend her!

I had a great experience working with salesperson, Jay. He was the only one out of the other two standing at the entrance, who greeted us with a great personality. Because of his good communication and positive attitude, we walked out with

Purchased the Eric Church living room set. Told myself it was worth the extra money not going with the “look alike” that another store had for almost 1/2 the price. After 2 delivery dates because the furniture was in back order it wasn’t a

This location was awesome. Casey Wallace greeted us as soon as we walked through the door. She said it was her first day and you would have never been able to tell. She was knowledgeable about the products, and was never pushy to try and

Jay was the best! We described what we were looking for and Right off the bat he showed us 4 different options that were all great. He worked with us on delivery since we needed it for a Thanksgiving we were hosting, which only gave us

Mr Jim was very helpful, friendly and patient. He gave us time to think about purchases . Also he helped us to find the office set that we had been interested in, but we didn’t know the name. We are very pleased and will come back.

Went in looking for a leather couch and left with a leather couch,loveseat, recliner coffee table and end table that I mix and matched and Casey was so amazing throughout it all I was a pain but she smiled the whole time!

The salesman Brad did a great job of assisting us during our visit to RTG. Very pleasant and patient. Brad answered all our questions and put my wife at ease. We have no problem working with him on our next visit.

I went to purchase furniture because I saw the sales ad and thought they had good deals. It was towards closing time and Van was super helpful. She showed us around and different options for us. I’d go back again.

Jay was a delight to work with! He listened to our needs, empathized with our situation, and gave us multiple options to choose from. We were glad we came! We truly felt like we were greeted and helped by family.

Fantastic experience with Karliz. She made us feel right at home. I was going in with the intention of looking at couches. Came out with one bought and end tables. Will get it in May bit worth the wait!!

We had such a great experience with Wilfran. We were at times indecisive but he was patient, understanding, and gave my husband and I some time to talk about what we wanted. We definitely recommend!

Very good experience shopping. Cassey helped me she explained everything in detail and gave all the information I needed to make easier my purchase. Plus very friendly and good atmosphere. …

Brad was so helpful in completing my transaction. I went shopping and purchased on two different days but he still had all the details I needed presaved making for an easy purchase.

Jim is amazing! He answered all of our questions and even gave us some tips on keeping the furniture clean from the dogs! Highly recommend going to him when looking for furniture.

Our sales associate was Casey. She was helpful and knowledgeable about the products we were interested in. Overall a very pleasant experience. We bought two sofas and a chair.

Quick and easy shopping! Found exactly the couch what I wanted, plus a bonus chair. Van was very sweet, personable, and thorough. Go see her for all your furnishing needs.

Our sales person (Van) was excellent, personable and no pressure. Only 4 stars because the 2 men that loaded the desk into my truck scraped 2 of the legs on the concrete.

Very welcoming. The products speak for themselves. The staff is very knowledgeable and take the time to show you around. I felt no pressure through the entire experience.

Casey was such a dear! Sweetest person you will ever meet but she totally had confidence answering our random questions. No pressure at this store. Highly recommend!

HATE to shop! Came in found what we liked and they totally respected I wanted to get in and out. Great experience, every time with Rooms To Go and Jim was great.

Helen was so awesome!! I came in for 2 recliners that had to be a certain color. She went strait to what I was looking for!! I was in and out in less than 30!!

Love this location! Store was clean, management was extremely helpful and staff went above and beyond! Will be doing my future furniture shopping here!

Very professional sales rep Brad went over and beyond to make me happy. He was working on my behalf. The delivery guys were excellent and very nice

Great experience. Brad did an excellent job, wasn’t pushy, got us a great deal on exactly what we wanted. Will return and want Brad next time.

Brad was really helpful, knowledgeable, and friendly. This is the second time we have bought furniture at this location and will continue.

Quintine was very knowledgeable and made our shopping experience easy. We were in and out in an hour! And furniture delivered next week!

Jay did great! Helped out and very nice Thank you Jay, if RTG had more employees that cared like Jay it would be awesome. …

POOR CUSTOMER SERVICE. NO ACCOUNTABILITY We just bought a set of sofa, ottoman and a living room rug yesterday. We paid

Jim Pettit was great. Super friendly and knowledgeable. Would definitely recommend him to others looking for furniture.

Kerry is the absolute best. He put up with all my shenanigans and got me satisfied within’ 5 minutes. 10/10 …

Helen was extremely helpful and very kind! She knew the product line and exactly where to find what I asked for.

Amy was so awesome! she worked with us great! and was very helpful and very sweet! Definitely recommend her!

Isis was amazing! We had the best experience, thank you so much for your help. We will definitely be back!

Thank you to Mr. Jay for helping us with our bedroom set purchase. He was tremendously patient and kind.

Will was awesome. Took the time to show us what they had and didn't rush us at all. A great experience!

Vaneker Gordon was very friendly and helpful. I would do business with her again if I need anything.

Wilfran was our sales associate, he was very knowledgeable and not pushy. Happy with our purchase

Brad was a wonderful wealth of knowledge and very friendly. He made our experience well worth it.

Jim was amazing and so helpful!! A pleasure to work with! Would definitely shop with him again!!

Jim was very helpful and knowledgeable. I would definitely come back and buy more from him.

Loved my whole shopping experience. Great staff, beautiful store!