4 years of sheer hell dealing with Planning and Pollution Depts. They play pass the parcel, deflect, ignore oh and yes....stand your ground and they block your emails. They stand by as you plead with them to help not block and hinder. They have driven my mental health into crisis over a year ago...disgusted doesn't even cover it.

I have reported several issues that need fixing in the house and have never had a response. 3 months for a bin, what a joke. I see they have also stopped cutting the grass areas again. Croydon council are making croydon a run down town. Very poor.

Honestly one of the worst staff decisions by far. I have been placed in emergency accommodation for 6 months and within those 6 months have received minimal contact. I will publicly shame the HEAT department. What they are doing is neglect!

Corrupted Croydon council take council tax money and put "No food waste" on all the bins with no other options but to leave rubbish in street bins, that's when the bins are finally emptied. Unfortunately when you have a council that was run

croydon council is what croydon council is and the people that work in there are how they are. all you can do is find a way to move because the council will never get better and neither will 99.99 percent of the staff. majority of corrupted

So rude and unhelpful when you call. They make everything seem like its your fault and give unreasonable time windows when they want information, but take their time when its down to them to do something. They do more harm than help and is

Their customer service is horrible. The men speaking on the line was very rude, kept on interrupting me not allowing me to even explain my situation, he spoke to me with a terrible attitude and hung up the call on my face! When I asked him

I was very frustrated that my general waste and bottles, tin and cardboard was not removed for 5 weeks. I rang the contact centre often and asked when the rubbish will be removed because it was difficult for the postman and others to enter

The worse council you can imagine. How do these people even have jobs at this place. They have no respect nor do they know how to treat people. I have to mention Somo Kabuiku who is the area manager at this council. He is a horrific person

They deserve less than one star. Neglectful and careless, they say they spend our tax money wisely but it’s all a lie, no help from them and all they do is in fact cause severe mental health issues to their community. Special shout out to

Why do the staff lie so much. I was told someone would get back to me over a matter of my email being blocked. I have unlimited call and was waiting for 2hrs and nobody got back. Tried new email address was still the be same. Croydon is a

They have made multiple mistakes with regards to my account and the bills. For a long period of time as well in the years 2020-2022 they did wipe off my credentials from their online system. I complained to them but to no avail and they

Akash in the housing department was so professional, empathic and patient giving sterling advice to help me support a loved one. He spoke with warmth, understanding and took the time to explain the process that would help and I honestly

Bin men spilt rubbish in my road after a recent collection. Couldn't report the issue via the website as the collection schedule was wrong and the site kept insisting my report was more than 2 days after the collection, so was rejected.

Shocking experience with the council’s Council Tax department. I have forgotten to pay the CT on 25.1.2023 when usually the Direct Debit is collected. On 3.2.2023 I received a letter asking me to pay within 7 days. So I

Send all poor and people of colour to this borough, super expensive tax, awful service. Treat you like you’re worth nothing, rude speak down to you. Anything but helpful. Homeless and no help

I wish there was a 0 star! Pathetic or rather non-existent customer service. A simple matter to sort out a

Good morning I really love Croydon. But sometimes something makes me feel sad.

You can ring all day and no one answers People suffering for food

Croydon Council absolute disgrace! Where do I start?